Eyeglass Direct

*** requested that we raise the optical centers on his lensesWe told him it was not a good idea to doHis insisted on us doing thisWe will be willing to make the lenses over at no charge with putting the centers in the center of each frame. Than You

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Not interested in a 4th exchangeAlready bought frames from another company due to how long this has dragged out
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The lense were made to your Dr SpecsI personlayy checked themTher are no refunds. Randy A***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The business has had my glasses sent back to them for the second time and a small adjustment is a jokeThe lens were to big for the frames, they were not made right and did not transitionI filed a dispute with *** *** because they were taking their sweet time in getting them done*** *** put a hold on the funds and told me not to release it until I have the glasses backHe has my glasses and does not intend on sending them to me until I release the hold via *** ***I am currently working with the local police and the Brooklyn Police along with ICcomplaints because the frames are mine and they cost over $and he was told to send me back my frames if he was not going to send the complete set then be paidHe refuses to send them outHe told me he was going to mail them yesterday 1/**/and when I ask for tracking he said release payment*** *** is investigating him for theft of my framesSo I have no glasses or framesHe has them!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are truly sorry for the delayWe will be shipping his order in a few days

HelloTHis order is well with in our shipping guidelinesPlease see our shipping policy. Bifocals, Progressives, Quantum Transitions, Over-Powered Prescriptions, sunglass tint, and Custom Anti-glare coated lenses - to additional business days for shipping+ International Orders at published
*** Global Express rate to your location, found at *** All Rimless Titanium orders will take an additional business days to ship.* All Crizal Anti-Glare lenses will take an additional business days to ship.* All Curved Oakley Sunglasses will take an additional business days to ship

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received the shipment of my two pairs of glasses
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received my glasses as of February **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hello,
We offered store credit of $The repair is out of warrantyThe customer refusedThere's not much more we can do at this time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I asked for a refund, and I do not trust this company with any new lenses that they make, I highly doubt they will be quality and done the right way.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This issue is unresolved for the following reasons: I was told today, April *, 2016, by MrA*** that he received the lenses for the glasses today and therefore it would take an additional week to fill the order When I questioned this response because of the voicemail left by one of his employees stating that the lenses arrived on March **, and the *** tracking confirmation that they were delivered on that date, he indicate that he would not fill the order He never stated to me that the frames were not capable of excepting ophthalmic lenses When I spoke to MrA*** on March **, inquiring about the status of the order he never indicated that the frame was not of ophthalmic lens quality He indicated that the original lens were required in order for him to fulfill the order Had the frames been inadequate to fill the order it seems reasonable that he would have let me know on March **, and not request that I send in the original lensesHe had had the frames in his possession for nearly week by the time we had that conversation. His response states that a refund was issued in the amount of $ I have no record that that amount has been credited to my bank account A total amount of $was made to his company Even if he had credited $back to my account, the order was for pairs of glasses According to the website the first order is at full price and the second order is at half price I sent in two frames in order to get the half price discount The second pair was not filled because he refused to fill it not because of any fault by me That added expense should not be passed on to me Assuming that the sunglasses portion of the order has actually been shipped, based our previous communication I am doubtful that that order will actually be correct After all, if that order was correct why wasn't it shipped weeks ago which would be consistent with the timetable on the website?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Customer was refunded End of story

Hellol,We have made the eyeglasses over 2 times. The eyeglasses are inspected by a NY Licensed optician. We are willing to exchange them to another type frame.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

The frames are clearly inspected by no one based on how crooked all 3 pairs have been.I've already ordered and received frames from another seller, which arrived straight and as-ordered. So attempting a 3rd exchange here (for a different frame type; i.e., a type that I don't want) doesn't do me any good.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Lenses are the Rx Mr Richardson provided and his lenses ARE TRANSITIONS. I personally ordered his lenses and tested his lenses. They are transitions and his Rx.[redacted]NY State licensed Ophthalmic Dispenser.

Hello,This is a very complicated order and we sent the eyeglasses to a speciality company to fabricate the lense. It should be ready this week to ship to the customer.

We will issue a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:You are a crook, I also had the lenses inspected, you screwed up with your "ny license", per your own website , refund my money Prior to shipping, each pair of eyeglasses is thoroughly inspected by a licensed optician to verify the prescription and to ensure proper alignment of the frame. In addition, all glasses are packaged in a stylish hard case, with a microfiber cleaning cloth for maximum protection.We are so confident that you will be 100% satisfied with our product that we offer a 30-day money back guarantee against prescription accuracy.If for any reason you are unsatisfied with the style or fit of our product, we offer a 30-day unconditional exchange web orders only policy.No exchanges or refunds on custom orders. Custom order is define as any frame and/or lens option that is not listed on our site.[redacted] Frame only purchases can be exchanged not refunded. [redacted]Eyeglassdirect will provide a free return shipping label (Valid for 10 days) for all exchangesIf you need an exchange please contact us either by phone or email.Phone: ###-###-####E-mail: [redacted] 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello,WE are willing to exchange the order . Thank you.