Eyetensive

Ms [redacted] , We recently received your complaint from the BetterBusiness Bureau ID [redacted] regarding your EyetensiveaccountWe take complaints very seriously and we hopethis response will provide you with additional information.According to our records, we received your order on March31,2015.The terms of the offer that you agreed to at the time of yourorder clearly state that you were to have a trial periodstarting from the date of your order in which you couldcancel your account to avoid further chargesThe followingwas displayed directly next to where you entered your creditcard information:By clicking the "Rush My Trial" button, you represent that.you are at least eighteen (18) years of age and have readand agreed to the Terms and Conditions and Privacy Pol·icy.Upon placing your order today you'll be shipped a dayssupply of Skin Logic and Eyetensive (Just Pay S&H of$4.95/$5.95)If you feel Skin Logic and Eyetensive are not- for you, cancel within days from today to avoid thepurchase fee of $and enrollment in the auto-shipmentprogram which sends you month supply every daysstarting days after your trial period at the low price of$(+shipping) per monthYou will be charged onthe same card provided todayFor further information or tocancel anytime, call (888) 959-Please note thatprepaid credit cards are not acceptedPlease use a validVisa, Mastercard, or Discover credit card or debit card whenpurchasing.When you ordered the product you also checked a boxindicating that you agreed to the terms of the offerWhen acustomer checks that box we must assume that they haveactually read what they are agreeing toIf there was anyconfusion with the terms you could have called ourcustomer service teQm and they would have been happy toassist you.Please note that we do not offer samplesWe offer trialperiods and shipping charges are not refundableWe do notcover return shipping costs.The first time we heard from you regarding the cancelationof your account was on April 28, 2015, when you spoke witha representativeAt that time we issued you a returnedmerchandise authorization number to return your initialshipment for a refund of the full product price.We do not usually issue refunds to customers who have notfollowed our return procedureSince the time her accountwas canceled, Ms [redacted] contacted her credit cardcompany and initiated a chargeback for bothaccountsBecause of the chargeback, we cannot issue her acredit at this t ime because she would then end up getting acredit twice for those purchases.Thank you, [redacted] ***Customer Care Team

Ms [redacted] , We recently received your complaint # [redacted] from the Revdex.com regarding your Skinlogic accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on October 2, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further chargesThe following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy Policy Upon placing your order today you’ll be shipped a day supply of Skinlogic (Just Pay S&H of $4.95)If you feel Skinlogic is not for you, cancel within days from today to avoid the purchase fee of $and enrollment in the auto-shipment program which sends you month supply every days starting days after your trial period at the low price of $(+shipping) per monthYou will be charged on the same card provided todayFor further information or to cancel anytime, call (888) 959-Please note that prepaid credit cards are not acceptedPlease use a valid ***, [redacted] , or [redacted] credit card or debit card when purchasing When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Please note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costs The first time we heard from you regarding the cancelation of your account was on December 4, 2015, when you cancelled your account over our automated voice systemAt that time, you had never opted to speak to a representative to request a refundHad you done so, we would have been happy to assist you with a refund Since the time your account was canceled, you contacted your credit card company and initiated a chargeback Because of the chargeback, we cannot issue you a credit at this time because you would then end up getting a credit twice for those purchases Thank you, [redacted] Customer Care Team

Ms***, We recently received your complaint # [redacted] from the Revdex.com regarding your Skin Logic accountI apologize but I am not able to assist you with any orders you made with any companies other than oursWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on November 17, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further chargesThe following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy PolicyUpon placing your order today you’ll be shipped a day supply of Skin Logic (Just Pay S&H of $4.95)If you feel Skin Logic is not for you, cancel within days from today to avoid the purchase fee of $and enrollment in the auto-shipment program which sends you month supply every days starting days after your trial period at the low price of $(+shipping) per monthYou will be charged on the same card provided todayFor further information or to cancel anytime, call (888) 959-Please note that prepaid credit cards are not acceptedPlease use a valid Visa, Mastercard, or Discover credit card or debit card when purchasingWhen you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist youPlease note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costsSince we did not hear from you during your trial period, you were charged $on December 1, Your account has been canceled and you have not received any shipments or charges since thenYour RMA number needs to be written on the outside of the shipping package before you return your shipmentYour product must be received back by February 1, in order to receive a refundYour RMA number is: [redacted] You may return your shipment to: Skin Logic Returns P.OBox Santa Ana, CA Thank you, [redacted] ***

Ms***, We recently received your complaint # [redacted] from the Better Business Bureau regarding your Eyetensive accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on September 29, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges The following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy PolicyUpon placing your order today you’ll be shipped a days supply of Eyetensive (Just Pay S&H of $5.95) If you feel Eyetensive is not for you, cancel within days from today to avoid the purchase fee of $and enrollment in the auto-shipment program which sends you month supply every days starting days after your trial period at the low price of $(+shipping) per monthYou will be charged on the same card provided todayFor further information or to cancel anytime, call (888) 959-Please note that prepaid credit cards are not acceptedPlease use a valid Visa, Mastercard, or Discover credit card or debit card when purchasing When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Please note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costs On September 29, you spoke with a representative to cancel your accountYou were immediately issued a return merchandise authorization number and return deadline date and sent a confirmation email outlining your return instructions You did not receive any additional charges other than the initial shipping fee of $ Your account remains canceled and you will not receive any other shipments or charges Thank you, [redacted] Customer Care Team

Ms [redacted] ,We recently received your complaint from the BetterBusiness Bureau ID [redacted] regarding your EyetensiveaccountWe take complaints very seriously and we hopethis response will P-rovide you with additional information.According to our records, we received your order onDecember 24, 2014.The terms of the offer that you agreed to at the time of yourorder clearly state that you were to have a trial periodstarting from the date of your order in which you couldcancel your account to avoid further chargesThe followingwas displayed directly next to where you entered your creditcard information:By clicking the "Rush My Trial" button, you represent thatyou are at least eighteen (18) years of age and have readand agreed to the Terms and Conditions and Privacy Policy.Upon placing your ~rder today you'll be shipped a dayssupply of Eyetensive (Just Pay S&H of $5.95)If you feelEyetensive is not for you, cancel within days from todayto avoid the purchase fee of $and enrollment in theauto-shipment program which sends you montfl suppryevery days starting days after your trial period at thelow price of $(+shipping) per monthYou will becharged on the same card provided todayFor furtherinformation or to cancel anytime, call (888) 959-6072.Please note that prepaid credit cards are not accepted.Please use a valid [redacted] credit cardor debit card when purchasing.When you ordered the product you also checked a boxindicating that you agreed to the terms of the offerWhen acustomer checks that box we must assume that they haveactually read what they are agreeing toIf there was anyconfusion with the terms you could have called ourcustomer service team and they would have been happy toassist you.Please note that we do not offer samplesWe offer trialperiods and shipping charges are not refundableWe do notcover return shipping costs.The first time we heard from you regarding the cancelationof your account was on April 8, 2015, when you spoke witha representativeHad you contacted us sooner, we wouldhave been happy to assist you.We do not usually issue refunds to customers who have notfollowed our return procedureSince the time her accountwas canceled, Ms [redacted] contacted her credit card companyand initiated a chargebackBecause of the charge back, wecannot issue her a credit at this time because she would thenend up getting a credit twice for those purchases.Thank you, [redacted] ***Customer Care Team

Ms***, We recently received your complaint # [redacted] from the RevDex.com regarding your Eyetensive accountWe take complaints very seriously and we hope this response will provide you with additional informationAccording to our records, we received your order on September 29, The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges The following was displayed directly next to where you entered your credit card information: By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy PolicyUpon placing your order today you’ll be shipped a days supply of Eyetensive (Just Pay S&H of $5.95) If you feel Eyetensive is not for you, cancel within days from today to avoid the purchase fee of $and enrollment in the auto-shipment program which sends you month supply every days starting days after your trial period at the low price of $(+shipping) per monthYou will be charged on the same card provided todayFor further information or to cancel anytime, call (888) 959-Please note that prepaid credit cards are not acceptedPlease use a valid Visa, Mastercard, or Discover credit card or debit card when purchasing When you ordered the product you also checked a box indicating that you agreed to the terms of the offerWhen a customer checks that box we must assume that they have actually read what they are agreeing toIf there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you Please note that we do not offer samplesWe offer trial periods and shipping charges are not refundableWe do not cover return shipping costs On September 29, you spoke with a representative to cancel your accountYou were immediately issued a return merchandise authorization number and return deadline date and sent a confirmation email outlining your return instructions You did not receive any additional charges other than the initial shipping fee of $ Your account remains canceled and you will not receive any other shipments or charges Thank you, [redacted] Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I sent back everything with the RMA# on the package I am waiting for my refund nowHow long till I receive it back in my bank account I sent it back weeks almost weeks ago

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved. They did refund my credit card, they need to disclose full details the cost of the products.Thank you for trying to contact this company
Regards,
*** ***

Ms[redacted],
"background:white">We recently received your complaint
#[redacted] from the Revdex.com regarding your Skinlogic accountWe
take complaints very seriously and we hope this response will provide you with
additional informationAccording to our records, we received your order on October
2, 2015.
The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a trial
period starting from the date of your order in which you could cancel your
account to avoid further chargesThe following was displayed directly next to
where you entered your credit card information:
By clicking the "Rush My
Trial" button, you represent that you are at least eighteen (18) years of
age and have read and agreed to the Terms and Conditions and Privacy Policy
Upon placing your order today you'll be shipped a day supply of Skinlogic
(Just Pay S&H of $4.95)If you feel Skinlogic is not for you, cancel
within days from today to avoid the purchase fee of $and enrollment in
the auto-shipment program which sends you month supply every days starting
days after your trial period at the low price of $(+shipping) per
monthYou will be charged on the same card provided todayFor further
information or to cancel anytime, call (888) 959-Please note that prepaid
credit cards are not acceptedPlease use a valid [redacted], or [redacted]
credit card or debit card when purchasing
When you ordered the product you
also checked a box indicating that you agreed to the terms of the offerWhen a
customer checks that box we must assume that they have actually read what they
are agreeing toIf there was any confusion with the terms you could have
called our customer service team and they would have been happy to assist you
Please note that we do not offer
samplesWe offer trial periods and shipping charges are not refundableWe do
not cover return shipping costs
The first time we heard from you regarding the
cancelation of your account was on December 4, 2015, when you cancelled your
account over our automated voice systemAt that time, you had never opted
to speak to a representative to request a refundHad you done so, we would
have been happy to assist you with a refund
Since the time your account was canceled, you contacted your
credit card company and initiated a chargeback. Because of the
chargeback, we cannot issue you a credit at this time because you would then
end up getting a credit twice for those purchases
Thank you,
[redacted]
Customer Care Team

Ms. [redacted],We recently received your complaint # [redacted] from the Revdex.com regarding your Skin Logic account. I apologize but I am not able to assist you with any orders you made with any companies other than ours. We take complaints very seriously and we hope this response will...

provide you with additional information. According to our records, we received your order on November 17, 2015. The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges. The following was displayed directly next to where you entered your credit card information:By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy Policy. Upon placing your order today you’ll be shipped a 30 day supply of Skin Logic (Just Pay S&H of $4.95). Ifyou feel Skin Logic is not for you, cancel within 14 days from today to avoid the purchase fee of $89.95 and enrollment in the auto-shipment program which sends you 1 month supply every 30 days starting 30 days after your trial period at the low price of $89.95 (+4.95 shipping) per month. You will be charged on the same card provided today. For further information or to cancel anytime, call (888) 959-6072. Please note that prepaid credit cards are not accepted. Please use a valid Visa, Mastercard, or Discover credit card or debit card when purchasing.When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.Please note that we do not offer samples. We offer trial periods and shipping charges are not refundable. We do not cover return shipping costs.Since we did not hear from you during your trial period, you were charged $89.95 on December 1, 2015.Your account has been canceled and you have not received any shipments or charges since then.Your RMA number needs to be written on the outside of the shipping package before you return your shipment. Your product must be received back by February 1, 2016 in order to receive a refund.Your RMA number is: [redacted]You may return your shipment to:Skin Logic Returns P.O. Box 25380 Santa Ana, CA 92799Thank you,[redacted]
[redacted]

Ms. [redacted],
We recently received your complaint # [redacted] from the Revdex.com regarding your Skin Logic account. I apologize but I am not able to assist you with any orders you made with any companies other than ours. We take complaints very seriously and we...

hope this response will provide you with additional information. According to our records, we received your order on November 17, 2015. 
The terms of the offer that you agreed to at the time of your order clearly state that you were to have a trial period starting from the date of your order in which you could cancel your account to avoid further charges. The following was displayed directly next to where you entered your credit card information:
By clicking the "Rush My Trial" button, you represent that you are at least eighteen (18) years of age and have read and agreed to the Terms and Conditions and Privacy Policy. Upon placing your order today you’ll be shipped a 30 day supply of Skin Logic (Just Pay S&H of $4.95). If
you feel Skin Logic is not for you, cancel within 14 days from today to avoid the purchase fee of $89.95 and enrollment in the auto-shipment program which sends you 1 month supply every 30 days starting 30 days after your trial period at the low price of $89.95 (+4.95 shipping) per month. You will be charged on the same card provided today. For further information or to cancel anytime, call (888) 959-6072. Please note that prepaid credit cards are not accepted. Please use a valid Visa, Mastercard, or Discover credit card or debit card when purchasing.
When you ordered the product you also checked a box indicating that you agreed to the terms of the offer. When a customer checks that box we must assume that they have actually read what they are agreeing to. If there was any confusion with the terms you could have called our customer service team and they would have been happy to assist you.
Please note that we do not offer samples. We offer trial periods and shipping charges are not refundable. We do not cover return shipping costs.
Since we did not hear from you during your trial period, you were charged $89.95 on December 1, 2015.
Your account has been canceled and you have not received any shipments or charges since then.
Your RMA number needs to be written on the outside of the shipping package before you return your shipment. Your product must be received back by February 1, 2016 in order to receive a refund.
Your RMA number is: [redacted]
You may return your shipment to:
Skin Logic Returns 
P.O. Box 25380 
Santa Ana, CA 92799
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I ordered by phone and did not check a box telling of the terms.  They were notified on February 08, 2015 that I did want their product and I also returned two orders that were unopened.  I only opened and used the order that I received in January.  I want a refund for the returned orders.

We recently received your complaint# [redacted] from the Better BusinessBureau regarding your Skin Logic account. We take complaints very seriously andwe hope this response will provide you with additional information. According toour records, we received your order on July 24,...

2015.The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order in whichyou could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information:By clicking the "Rush My Trial" button, you represent that you are at leasteighteen (18) years of age and have read and agreed to the Terms and Conditionsand Privacy Policy. Upon placing your order today you'll be shipped a 30 daysupply of Skin Logic (Just Pay S&H of $4.95). If ·you feel Skin Logic is not for you, cancel within 14 days from today to avoid thepurchase fee of $89.95 and enrollment in the auto-shipment program whichsends you 1 month supply every 30 days starting 30 days after your trial period atthe low price of $89.95 (+4.95 shipping) per month. You will be charged on thesame card provided today. For further information or to cancel anytime, call (888)959-6072. Please note that prepaid credit cards are not accepted. Please use avalid Visa, Mastercard, or Discover credit card or debit card when purchasing.When you ordered the product you also checked a box indicating that you agreedto the terms of the offer. When a customer checks that box we must assume thatthey have actually read what they are agreeing to. If there was any confusion withthe terms you could have called our customer service team and they would havebeen happy to assist you.Please note that we do not offer samples. We offer trial periods and shippingcharges are not refundable. We do not cover return shipping costs.Since we did not hear from you during your trial period, you were charged $89.95on August 7, 2015.Your account has been canceled and you have not received any shipments orcharges since then.Your RMA number needs to be written on the outside of the shipping packagebefore you return your shipment. Your product must be received back bySeptember 9, 2015 in order to receive a full refund of $89.95.Your RMA number is: 257098463689366You may return your shipment to:Skin Logic ReturnsP.O. Box 25380Santa Ana, CA 92799Thank you,[redacted]Customer Care Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However,  I found no way to respond directly to the business to refute their claim that December 4 th was the "first time" I contacted their business.  I did contact them immediately after getting the first shipment to immediately cancel any so called membership and get a refund for what was charged.   I did at that time in October, not December talk to a reporesentative who told me the only way to get a credit on my card was to send back the original containers the products came in!!  Which I did and assumed the problem was solved,  I was also told my account was closed at that time, which evidently it wasn't  I would appreciate if this response would be forwarded to the company so they don't imply that I did not take action until December 4th.  I am not surprised by their response however,  after noticing how many complaints have been made against this company on your website.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
  The company has sent me a credit to my card today.  The complaint has been resolved. Thank you for your time,[redacted] Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
 
 The company has sent me a credit to my card today.  The complaint has been resolved.
 
Thank you for your time,
[redacted]
 
Regards,
[redacted]

Ms. [redacted],We recently received your complaint from the BetterBusiness Bureau ID [redacted] regarding your Eyetensiveaccount. We take complaints very seriously and we hopethis response will P-rovide you with additional information.According to our records, we received your order onDecember 24,...

2014.The terms of the offer that you agreed to at the time of yourorder clearly state that you were to have a trial periodstarting from the date of your order in which you couldcancel your account to avoid further charges. The followingwas displayed directly next to where you entered your creditcard information:By clicking the "Rush My Trial" button, you represent thatyou are at least eighteen (18) years of age and have readand agreed to the Terms and Conditions and Privacy Policy.Upon placing your ~rder today you'll be shipped a 30 dayssupply of Eyetensive (Just Pay S&H of $5.95). If you feelEyetensive is not for you, cancel within 14 days from todayto avoid the purchase fee of $86.95 and enrollment in theauto-shipment program which sends you 1 montfl suppryevery 30 days starting 30 days after your trial period at thelow price of $86.95 (+5.95 shipping) per month. You will becharged on the same card provided today. For furtherinformation or to cancel anytime, call (888) 959-6072.Please note that prepaid credit cards are not accepted.Please use a valid [redacted] credit cardor debit card when purchasing.When you ordered the product you also checked a boxindicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they haveactually read what they are agreeing to. If there was anyconfusion with the terms you could have called ourcustomer service team and they would have been happy toassist you.Please note that we do not offer samples. We offer trialperiods and shipping charges are not refundable. We do notcover return shipping costs.The first time we heard from you regarding the cancelationof your account was on April 8, 2015, when you spoke witha representative. Had you contacted us sooner, we wouldhave been happy to assist you.We do not usually issue refunds to customers who have notfollowed our return procedure. Since the time her accountwas canceled, Ms. [redacted] contacted her credit card companyand initiated a chargeback. Because of the charge back, wecannot issue her a credit at this time because she would thenend up getting a credit twice for those purchases.Thank you,[redacted]Customer Care Team

Ms. [redacted],
 
We recently received your complaint # [redacted] from the RevDex.com regarding your Eyetensive account. We take complaints very
seriously and we hope this response will provide you with additional
information. According to our records, we received your order on...

September 29,
2015. 
 
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges.
The following was displayed directly next to where you entered your credit card
information:
 
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy Policy. Upon placing your order today
you’ll be shipped a 30 days supply of Eyetensive (Just Pay S&H of $5.95).
If you feel Eyetensive is not for you, cancel within 14 days from today to
avoid the purchase fee of $86.95 and enrollment in the auto-shipment program
which sends you 1 month supply every 30 days starting 30 days after your trial
period at the low price of $86.95 (+5.95 shipping) per month. You will be
charged on the same card provided today. For further information or to cancel
anytime, call (888) 959-6072. Please note that prepaid credit cards are not
accepted. Please use a valid Visa, Mastercard, or Discover credit card or debit
card when purchasing.
 
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually read what they are agreeing to. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Please note that we do not offer samples. We offer trial periods
and shipping charges are not refundable. We do not cover return shipping costs.
 
On September 29, 2015 you spoke with a representative
to cancel your account. You were immediately issued a return merchandise
authorization number and return deadline date and sent a confirmation email
outlining your return instructions.
 
You
did not receive any additional charges other than the initial shipping fee of $5.95.
Your account remains canceled and you will not receive any other shipments or
charges.
 
 
Thank you,
 
[redacted]
Customer Care Team

We recently received your complaint# [redacted] from the Better BusinessBureau regarding your Skin Logic account. We take complaints very seriously andwe hope this response will provide you with additional information. According toour records, we received your order on July 24, 2015.The terms of the...

offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order in whichyou could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information:By clicking the "Rush My Trial" button, you represent that you are at leasteighteen (18) years of age and have read and agreed to the Terms and Conditionsand Privacy Policy. Upon placing your order today you'll be shipped a 30 daysupply of Skin Logic (Just Pay S&H of $4.95). If ·you feel Skin Logic is not for you, cancel within 14 days from today to avoid thepurchase fee of $89.95 and enrollment in the auto-shipment program whichsends you 1 month supply every 30 days starting 30 days after your trial period atthe low price of $89.95 (+4.95 shipping) per month. You will be charged on thesame card provided today. For further information or to cancel anytime, call (888)959-6072. Please note that prepaid credit cards are not accepted. Please use avalid Visa, Mastercard, or Discover credit card or debit card when purchasing.When you ordered the product you also checked a box indicating that you agreedto the terms of the offer. When a customer checks that box we must assume thatthey have actually read what they are agreeing to. If there was any confusion withthe terms you could have called our customer service team and they would havebeen happy to assist you.Please note that we do not offer samples. We offer trial periods and shippingcharges are not refundable. We do not cover return shipping costs.Since we did not hear from you during your trial period, you were charged $89.95on August 7, 2015.Your account has been canceled and you have not received any shipments orcharges since then.Your RMA number needs to be written on the outside of the shipping packagebefore you return your shipment. Your product must be received back bySeptember 9, 2015 in order to receive a full refund of $89.95.Your RMA number is: 257098463689366You may return your shipment to:Skin Logic ReturnsP.O. Box 25380Santa Ana, CA 92799Thank you,[redacted]Customer Care Team

Ms. [redacted],
 
We recently...

received your complaint # [redacted] from the RevDex.com regarding your Eyetensive account. We take complaints very
seriously and we hope this response will provide you with additional
information. According to our records, we received your order on September 29,
2015. 
 
The terms of the offer that you agreed to at the time of your
order clearly state that you were to have a trial period starting from the date
of your order in which you could cancel your account to avoid further charges.
The following was displayed directly next to where you entered your credit card
information:
 
By clicking the "Rush My Trial" button, you represent
that you are at least eighteen (18) years of age and have read and agreed to
the Terms and Conditions and Privacy Policy. Upon placing your order today
you’ll be shipped a 30 days supply of Eyetensive (Just Pay S&H of $5.95).
If you feel Eyetensive is not for you, cancel within 14 days from today to
avoid the purchase fee of $86.95 and enrollment in the auto-shipment program
which sends you 1 month supply every 30 days starting 30 days after your trial
period at the low price of $86.95 (+5.95 shipping) per month. You will be
charged on the same card provided today. For further information or to cancel
anytime, call (888) 959-6072. Please note that prepaid credit cards are not
accepted. Please use a valid Visa, Mastercard, or Discover credit card or debit
card when purchasing.
 
When you ordered the product you also checked a box indicating
that you agreed to the terms of the offer. When a customer checks that box we
must assume that they have actually read what they are agreeing to. If there
was any confusion with the terms you could have called our customer service
team and they would have been happy to assist you.
 
Please note that we do not offer samples. We offer trial periods
and shipping charges are not refundable. We do not cover return shipping costs.
 
On September 29, 2015 you spoke with a representative
to cancel your account. You were immediately issued a return merchandise
authorization number and return deadline date and sent a confirmation email
outlining your return instructions.
 
You
did not receive any additional charges other than the initial shipping fee of $5.95.
Your account remains canceled and you will not receive any other shipments or
charges.
 
 
Thank you,
 
[redacted]
Customer Care Team