Eyetensive

Ms. [redacted], We recently received your complaint from the BetterBusiness Bureau ID [redacted] regarding your Eyetensiveaccount. We take complaints very seriously and we hopethis response will provide you with additional information.According to our records, we received your order on March31,2015.The terms of the offer that you agreed to at the time of yourorder clearly state that you were to have a trial periodstarting from the date of your order in which you couldcancel your account to avoid further charges. The followingwas displayed directly next to where you entered your creditcard information:By clicking the "Rush My Trial" button, you represent that.you are at least eighteen (18) years of age and have readand agreed to the Terms and Conditions and Privacy Pol·icy.Upon placing your order today you'll be shipped a 30 dayssupply of Skin Logic and Eyetensive (Just Pay S&H of$4.95/$5.95). If you feel Skin Logic and Eyetensive are not- for you, cancel within 14 days from today to avoid thepurchase fee of $86.95 and enrollment in the auto-shipmentprogram which sends you 1 month supply every 30 daysstarting 30 days after your trial period at the low price of$86.95 (+5.95 shipping) per month. You will be charged onthe same card provided today. For further information or tocancel anytime, call (888) 959-6072. Please note thatprepaid credit cards are not accepted. Please use a validVisa, Mastercard, or Discover credit card or debit card whenpurchasing.When you ordered the product you also checked a boxindicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they haveactually read what they are agreeing to. If there was anyconfusion with the terms you could have called ourcustomer service teQm and they would have been happy toassist you.Please note that we do not offer samples. We offer trialperiods and shipping charges are not refundable. We do notcover return shipping costs.The first time we heard from you regarding the cancelationof your account was on April 28, 2015, when you spoke witha representative. At that time we issued you a returnedmerchandise authorization number to return your initialshipment for a refund of the full product price.We do not usually issue refunds to customers who have notfollowed our return procedure. Since the time her accountwas canceled, Ms. [redacted] contacted her credit cardcompany and initiated a chargeback for bothaccounts. Because of the chargeback, we cannot issue her acredit at this t ime because she would then end up getting acredit twice for those purchases.Thank you,[redacted]Customer Care Team

Ms. [redacted],
 
We recently received your complaint
#[redacted] from the Revdex.com regarding your Skinlogic account. We
take complaints very seriously and we hope this response will provide you with
additional information. According to our records, we received your order on...

October
2, 2015. 
 
The terms of the offer that you
agreed to at the time of your order clearly state that you were to have a trial
period starting from the date of your order in which you could cancel your
account to avoid further charges. The following was displayed directly next to
where you entered your credit card information:
 
By clicking the "Rush My
Trial" button, you represent that you are at least eighteen (18) years of
age and have read and agreed to the Terms and Conditions and Privacy Policy.
Upon placing your order today you’ll be shipped a 30 day supply of Skinlogic
(Just Pay S&H of $4.95). If you feel Skinlogic is not for you, cancel
within 14 days from today to avoid the purchase fee of $89.95 and enrollment in
the auto-shipment program which sends you 1 month supply every 30 days starting
30 days after your trial period at the low price of $89.95 (+4.95 shipping) per
month. You will be charged on the same card provided today. For further
information or to cancel anytime, call (888) 959-6072. Please note that prepaid
credit cards are not accepted. Please use a valid [redacted], [redacted], or [redacted]
credit card or debit card when purchasing.
 
When you ordered the product you
also checked a box indicating that you agreed to the terms of the offer. When a
customer checks that box we must assume that they have actually read what they
are agreeing to. If there was any confusion with the terms you could have
called our customer service team and they would have been happy to assist you.
 
Please note that we do not offer
samples. We offer trial periods and shipping charges are not refundable. We do
not cover return shipping costs.
 
The first time we heard from you regarding the
cancelation of your account was on December 4, 2015, when you cancelled your
account over our automated voice system. At that time, you had never opted
to speak to a representative to request a refund. Had you done so, we would
have been happy to assist you with a refund.
 
Since the time your account was canceled, you contacted your
credit card company and initiated a chargeback.  Because of the
chargeback, we cannot issue you a credit at this time because you would then
end up getting a credit twice for those purchases.
 
Thank you,
 
[redacted]
Customer Care Team

Ms. [redacted], We recently received your complaint from the BetterBusiness Bureau ID [redacted] regarding your Eyetensiveaccount. We take complaints very seriously and we hopethis response will provide you with additional information.According to our records, we received your order on March31,2015.The terms of the offer that you agreed to at the time of yourorder clearly state that you were to have a trial periodstarting from the date of your order in which you couldcancel your account to avoid further charges. The followingwas displayed directly next to where you entered your creditcard information:By clicking the "Rush My Trial" button, you represent that.you are at least eighteen (18) years of age and have readand agreed to the Terms and Conditions and Privacy Pol·icy.Upon placing your order today you'll be shipped a 30 dayssupply of Skin Logic and Eyetensive (Just Pay S&H of$4.95/$5.95). If you feel Skin Logic and Eyetensive are not- for you, cancel within 14 days from today to avoid thepurchase fee of $86.95 and enrollment in the auto-shipmentprogram which sends you 1 month supply every 30 daysstarting 30 days after your trial period at the low price of$86.95 (+5.95 shipping) per month. You will be charged onthe same card provided today. For further information or tocancel anytime, call (888) 959-6072. Please note thatprepaid credit cards are not accepted. Please use a validVisa, Mastercard, or Discover credit card or debit card whenpurchasing.
When you ordered the product you also checked a boxindicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they haveactually read what they are agreeing to. If there was anyconfusion with the terms you could have called ourcustomer service teQm and they would have been happy toassist you.Please note that we do not offer samples. We offer trialperiods and shipping charges are not refundable. We do notcover return shipping costs.The first time we heard from you regarding the cancelationof your account was on April 28, 2015, when you spoke witha representative. At that time we issued you a returnedmerchandise authorization number to return your initialshipment for a refund of the full product price.We do not usually issue refunds to customers who have notfollowed our return procedure. Since the time her accountwas canceled, Ms. [redacted] contacted her credit cardcompany and initiated a chargeback for bothaccounts. Because of the chargeback, we cannot issue her acredit at this t ime because she would then end up getting acredit twice for those purchases.Thank you,[redacted]Customer Care Team

Ms. [redacted],We recently received your complaint from the BetterBusiness Bureau ID [redacted] regarding your Eyetensiveaccount. We take complaints very seriously and we hopethis response will P-rovide you with additional information.According to our records, we received your...

order onDecember 24, 2014.The terms of the offer that you agreed to at the time of yourorder clearly state that you were to have a trial periodstarting from the date of your order in which you couldcancel your account to avoid further charges. The followingwas displayed directly next to where you entered your creditcard information:By clicking the "Rush My Trial" button, you represent thatyou are at least eighteen (18) years of age and have readand agreed to the Terms and Conditions and Privacy Policy.Upon placing your ~rder today you'll be shipped a 30 dayssupply of Eyetensive (Just Pay S&H of $5.95). If you feelEyetensive is not for you, cancel within 14 days from todayto avoid the purchase fee of $86.95 and enrollment in theauto-shipment program which sends you 1 montfl suppryevery 30 days starting 30 days after your trial period at thelow price of $86.95 (+5.95 shipping) per month. You will becharged on the same card provided today. For furtherinformation or to cancel anytime, call (888) 959-6072.Please note that prepaid credit cards are not accepted.Please use a valid [redacted] credit cardor debit card when purchasing.When you ordered the product you also checked a boxindicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they haveactually read what they are agreeing to. If there was anyconfusion with the terms you could have called ourcustomer service team and they would have been happy toassist you.Please note that we do not offer samples. We offer trialperiods and shipping charges are not refundable. We do notcover return shipping costs.The first time we heard from you regarding the cancelationof your account was on April 8, 2015, when you spoke witha representative. Had you contacted us sooner, we wouldhave been happy to assist you.We do not usually issue refunds to customers who have notfollowed our return procedure. Since the time her accountwas canceled, Ms. [redacted] contacted her credit card companyand initiated a chargeback. Because of the charge back, wecannot issue her a credit at this time because she would thenend up getting a credit twice for those purchases.Thank you,[redacted]Customer Care Team

Review: I saw a ad for a free trail offer of skinlogic face cream and eyetensive cream for the cost of mailing the product. The site did not say that they would charge you $86.95 for the eyetensive cream and $89.95 for the skinlogic face cream in two weeks.Desired Settlement: $ 86.95 for the eyetensive cream$ 89.95 for the skinlogic creamto change their advertisement to a full disclosure of what you are going to be charge

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They did refund my credit card, they need to disclose full details the cost of the products.Thank you for trying to contact this company

Regards,

Business

Response:

Ms. [redacted], We recently received your complaint from the BetterBusiness Bureau ID [redacted] regarding your Eyetensiveaccount. We take complaints very seriously and we hopethis response will provide you with additional information.According to our records, we received your order on March31,2015.The terms of the offer that you agreed to at the time of yourorder clearly state that you were to have a trial periodstarting from the date of your order in which you couldcancel your account to avoid further charges. The followingwas displayed directly next to where you entered your creditcard information:By clicking the "Rush My Trial" button, you represent that.you are at least eighteen (18) years of age and have readand agreed to the Terms and Conditions and Privacy Pol·icy.Upon placing your order today you'll be shipped a 30 dayssupply of Skin Logic and Eyetensive (Just Pay S&H of$4.95/$5.95). If you feel Skin Logic and Eyetensive are not- for you, cancel within 14 days from today to avoid thepurchase fee of $86.95 and enrollment in the auto-shipmentprogram which sends you 1 month supply every 30 daysstarting 30 days after your trial period at the low price of$86.95 (+5.95 shipping) per month. You will be charged onthe same card provided today. For further information or tocancel anytime, call (888) 959-6072. Please note thatprepaid credit cards are not accepted. Please use a validVisa, Mastercard, or Discover credit card or debit card whenpurchasing.When you ordered the product you also checked a boxindicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they haveactually read what they are agreeing to. If there was anyconfusion with the terms you could have called ourcustomer service teQm and they would have been happy toassist you.Please note that we do not offer samples. We offer trialperiods and shipping charges are not refundable. We do notcover return shipping costs.The first time we heard from you regarding the cancelationof your account was on April 28, 2015, when you spoke witha representative. At that time we issued you a returnedmerchandise authorization number to return your initialshipment for a refund of the full product price.We do not usually issue refunds to customers who have notfollowed our return procedure. Since the time her accountwas canceled, Ms. [redacted] contacted her credit cardcompany and initiated a chargeback for bothaccounts. Because of the chargeback, we cannot issue her acredit at this t ime because she would then end up getting acredit twice for those purchases.Thank you,[redacted]Customer Care Team

Review: While on my YAHOO page I encountered an ad. When clicking on this ad I was routed to what appeared to be ONE company page "SkinLogic/Eyetensive." I took a snap photo of the ad which stated for a "30-day supply" I would be responsible for the shipping and handling of said items ONLY...to total $7.90. Before I clicked 'submit order' I called a customer service representative to ensure that I understood and clarified everything I believed I was consenting to. During the conversation I asked the following. 1) Is it true that for $7.90 I will be getting these items? Answer was YES. 2) Will there be any additional charges? ANSWER was NO. 3) will there be any recurring charges? Answer was NO. 4) so, for $7.90 I will be getting a 30-day supply of Skin Logic and Eyetensive and that will be all? Answer was YES. I then submitted my order which totaled $7.90 for shipping and handling of both products. There were received on or about August 5, 2015 and on August 7, 2015 I called the 'customer service' to 'thank them' and inquire how much it would cost if I ever wanted to buy 'this stuff' in the future. The representative told me it would be $89 and change for each item. I stated "oh gosh! that is way too expensive for me. She then informed me that I could "keep my 14-day trial samples" for $31.42 each. I exclaimed "What???" No. I paid the shipping and handling and they are my items to keep. She stated no, you need to return the items at your cost or incur an additional charge of $31.42 EACH to keep them. I stated that was ridiculous and a SCAM. I called several times requesting a supervisor and each party stated "I am the highest level you can reach. I am a supervisor." Bottom line. This company is running a scam operation. Now they also allege they are two separate companies. I am furious. My Revdex.com complaint with SkinLogic was filed already. Thank you Revdex.com. God bless you.Desired Settlement: My resolution is simple. If this scandalous company wants there product back I will gladly return UPON RECEIPT OF A RETURN SHIP LABEL. I'm not willing to incur more money than I originally consented to spending.

Review: This company starts you out with a free trial of their product charging you $5.95 for shipping and then turns it into an automatic replenishment program! Nowhere did I sign up for this!

To add to the deception when I received another bottle of the product they didn’t include notice of shipping, a packing slip, an invoice or anything to inform me that I was being charged $92.90 for the product. It just included a post card with a phone number on it. I thought that they had mistakenly sent me another trial one and had always heard that if you didn't order it, it is yours to keep. The only thing included in the envelope with the product was thanking me for my order (which was also in my free trial) and a phone # for if I had any questions.

I finally called and cancelled the “order” after I received another one in the mail yesterday, again with no invoice or packing slip was included to indicate that I had “ordered” it. After calling them today, they will let me return the last one and refund it but will not let me returned the previously sent unopened one for a refund.

I NEVER signed up for this. I have only received one email when I ordered the “free” trial and they never mentioned that I would need to cancel anything! I never received advanced shipping notice on either of the 2nd or 3rd shipment, nor an invoice telling me that I have been charged for them. In other words, they are deceptively shipping out product without informing the customer. I would be happy to forward on the only, and initial, email to you.

Thank you for your time,

Required FieldDesired Settlement: I am happy to return the 2nd shipment that is still in the original envelope for refund since they are letting me return the last one. When I called them they never let me talk to a supervisor.

I just want to return the product that I never ordered and to have it credited back to my credit card.

I would also like them to be less deceptive about the way that they do business and let their "customers" know that they need to call within 14 days of receipt of receiving product that they will need to call or cancel if they don't want to be charged $92 for the item!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

The company has sent me a credit to my card today. The complaint has been resolved. Thank you for your time,[redacted] Regards,

Review: On July 31,2015 my browser was directed to an ad that offered a 30-day supply of a product (skin logic and eyetensive) and specified the customer would ONLY be responsible for shipping and handling to total $7.90. $1.95 and $5.95 for a total of $7.90. Prior to submitting order I called customer service to ensure that what the ad was offering was indeed the truth. It was not. This company, which now alleges that they are two separate companies (Skin Logic/Eyetensive) fail to disclose the true nature of the offer...which is a SCAM operation. The consumer remains unaware that once you submit your order, you are required to either return the item or get charged for the item. The company does not state this anywhere on the ad page, the invoice, the shipping invoice or anywhere for the consumer to see. I have printed everything out and assure you that it is not until a customer is charged blindly, which I was spared, that they incur repeated and recurring charges. Thankfully I called on August 7, 2015 and was advised of the SCAM. I immediately called my credit card company and informed them of the scam operation these people are running. They claim that the terms of agreement are there for the consumer to read, however that is a falsehood! There is nothing stated anywhere about anything on the order page, shipping info, for invoice other than the $7.90 charge and the customer service number. Ironically, it is not until you call, cancel and receive an RMA number that you are informed of the truth. This is a true SCAM and they allege that they inform the consumer up front. not true. I would never have agreed to their terms. the items are far too costly. They keep the truth hidden from the consumer until it's too late. I was lucky, I called the 'thank them' and was advised of the truth...still a little too late. I refuse to pay the return ship. They lied. They are a SCAM operation that must be stopped in their tracks. Thanks.Desired Settlement: In addition to being shipped two return ship labels, I ask that the Revdex.com encourage the two companies to place the true nature of the offer in writing clearly on their web page. Ironically, once I realized I was scammed and tried to return to the original web page, I was unable to...is that a SCAM or what??? I will gladly return the items to these SCAMMERS upon receipt of a return label for each item. I will not lose more money other than the original amount I consented to....$7.90. Thank you and god bless you Revdex.com!!

Review: I ordered a sample from them called eyeentensive for 5.95 I received it and I check my bank statement and they also charged me 89.00 because it was a sample and I only had 14 days to let them know I wanted to cancel it did not say that anywhere I want my money back I can return there sample at my cost but I will not pay 89.00 for something I did not agree to I spoke with them and they were not helpful at all please can you help me Thank youDesired Settlement: Refund of my 89.00

Business

Response:

We recently received your complaint# [redacted] from the Better BusinessBureau regarding your Skin Logic account. We take complaints very seriously andwe hope this response will provide you with additional information. According toour records, we received your order on July 24, 2015.The terms of the offer that you agreed to at the time of your order clearly statethat you were to have a trial period starting from the date of your order in whichyou could cancel your account to avoid further charges. The following wasdisplayed directly next to where you entered your credit card information:By clicking the "Rush My Trial" button, you represent that you are at leasteighteen (18) years of age and have read and agreed to the Terms and Conditionsand Privacy Policy. Upon placing your order today you'll be shipped a 30 daysupply of Skin Logic (Just Pay S&H of $4.95). If ·you feel Skin Logic is not for you, cancel within 14 days from today to avoid thepurchase fee of $89.95 and enrollment in the auto-shipment program whichsends you 1 month supply every 30 days starting 30 days after your trial period atthe low price of $89.95 (+4.95 shipping) per month. You will be charged on thesame card provided today. For further information or to cancel anytime, call (888)959-6072. Please note that prepaid credit cards are not accepted. Please use avalid Visa, Mastercard, or Discover credit card or debit card when purchasing.When you ordered the product you also checked a box indicating that you agreedto the terms of the offer. When a customer checks that box we must assume thatthey have actually read what they are agreeing to. If there was any confusion withthe terms you could have called our customer service team and they would havebeen happy to assist you.Please note that we do not offer samples. We offer trial periods and shippingcharges are not refundable. We do not cover return shipping costs.Since we did not hear from you during your trial period, you were charged $89.95on August 7, 2015.Your account has been canceled and you have not received any shipments orcharges since then.Your RMA number needs to be written on the outside of the shipping packagebefore you return your shipment. Your product must be received back bySeptember 9, 2015 in order to receive a full refund of $89.95.Your RMA number is: 257098463689366You may return your shipment to:Skin Logic ReturnsP.O. Box 25380Santa Ana, CA 92799Thank you,[redacted]Customer Care Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I sent back everything with the RMA# on the package I am waiting for my refund now. How long till I receive it back in my bank account I sent it back 2 weeks almost 3 weeks ago.

Review: Received sample from eye tensive and was ever sent or emailed information about the product or the terms or costs.Continued to receive the product and charged to my credit card $92.90 for 1/2 oz of the product for the next three months. I returned two months without opening the package.I opened a resolution through my credit card but to no avail. When I called eyetensive no one could or would discuss the matter until I dropped the dispute.I have no product now and only an outrageous credit card charge for something I never ordered.This company is a sham and how can they charge such unreasonable fees. I gave them my credit card number to only pay for the postage for the sample.What can I do.Desired Settlement: The charges to be reversed on my charge card and they can keep their product which I sent back to them. I have tracking numbers and know they got my returns

Business

Response:

Ms. [redacted],We recently received your complaint from the BetterBusiness Bureau ID [redacted] regarding your Eyetensiveaccount. We take complaints very seriously and we hopethis response will P-rovide you with additional information.According to our records, we received your order onDecember 24, 2014.The terms of the offer that you agreed to at the time of yourorder clearly state that you were to have a trial periodstarting from the date of your order in which you couldcancel your account to avoid further charges. The followingwas displayed directly next to where you entered your creditcard information:By clicking the "Rush My Trial" button, you represent thatyou are at least eighteen (18) years of age and have readand agreed to the Terms and Conditions and Privacy Policy.Upon placing your ~rder today you'll be shipped a 30 dayssupply of Eyetensive (Just Pay S&H of $5.95). If you feelEyetensive is not for you, cancel within 14 days from todayto avoid the purchase fee of $86.95 and enrollment in theauto-shipment program which sends you 1 montfl suppryevery 30 days starting 30 days after your trial period at thelow price of $86.95 (+5.95 shipping) per month. You will becharged on the same card provided today. For furtherinformation or to cancel anytime, call (888) 959-6072.Please note that prepaid credit cards are not accepted.Please use a valid [redacted] credit cardor debit card when purchasing.When you ordered the product you also checked a boxindicating that you agreed to the terms of the offer. When acustomer checks that box we must assume that they haveactually read what they are agreeing to. If there was anyconfusion with the terms you could have called ourcustomer service team and they would have been happy toassist you.Please note that we do not offer samples. We offer trialperiods and shipping charges are not refundable. We do notcover return shipping costs.The first time we heard from you regarding the cancelationof your account was on April 8, 2015, when you spoke witha representative. Had you contacted us sooner, we wouldhave been happy to assist you.We do not usually issue refunds to customers who have notfollowed our return procedure. Since the time her accountwas canceled, Ms. [redacted] contacted her credit card companyand initiated a chargeback. Because of the charge back, wecannot issue her a credit at this time because she would thenend up getting a credit twice for those purchases.Thank you,[redacted]Customer Care Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I ordered by phone and did not check a box telling of the terms. They were notified on February 08, 2015 that I did want their product and I also returned two orders that were unopened. I only opened and used the order that I received in January. I want a refund for the returned orders.

Review: I responded to advertising offering a free trial of Eyetensive by Eyelastic order #[redacted], $5.95 for shipping and handling, and SkinLogic by Dermalogix order # [redacted], $4.95 for shipping and handling, on 11/17/15. My 12/12/15 bank statement showed charges of $86.95 and $89.95 for these products. When I called the number, 877-687-8314, I was told that the trial was for 14 days and that I did not call to cancel in the proper time frame to cancel. I complained that there was no information in the advertising telling me that by accepting the free trial, I was signing up for a monthly program of continued charges, that the items would cost what I was charged, that I had to call to cancel within a given time frame, etc. They said this information was contained in the "terms and conditions" link that I would have had to click on to read. I don't remember seeing anything of the kind on the advertising and am now unable to find the pop up that provided the original advertising to check for this. I went to the order confirmation e-mails I received and there was no information of this kind there. I did a Google search for these companies and found many complaints of the same nature. I have called my bank to block any attempts at future charges, but because I used a debit card, they can not retrieve the currant payments. This may be a serious case of false advertising or at least a case of deceptive advertising. I can not see that these products are making or will make the improvements to my skin that the advertising claimed. I have used the products as instructed, but have stopped and have a good amount remaining. I am willing to return them for a refund. Thank you for your attention to this matter.Desired Settlement: I would like a refund with or without return of the product and I would like them to totally discontinue this advertising.

Business

Response:

Ms. [redacted],

Review: ordered trial size of company product 10/2/15, received another unwanted order of full amount of product (did not check any box to enroll in automatic shipment program). Called company, spoke to service rep, he was very reluctant to cancel order told me i'd have to ship back product, which was done by US postal service and he would cancel automatic shipments and not charge credit card for 10/20 shipment. Thought issue was resolved until I received another shipment on 11/19/15 with another charge made to my credit card. Called company again and cancelled automatic shipment again.Desired Settlement: refund for both monthly shipments which were not ordered and one was returned to the company.

Business

Response:

Ms. [redacted],

We recently received your complaint

#[redacted] from the Revdex.com regarding your Skinlogic account. We

take complaints very seriously and we hope this response will provide you with

additional information. According to our records, we received your order on October

2, 2015.

The terms of the offer that you

agreed to at the time of your order clearly state that you were to have a trial

period starting from the date of your order in which you could cancel your

account to avoid further charges. The following was displayed directly next to

where you entered your credit card information:

By clicking the "Rush My

Trial" button, you represent that you are at least eighteen (18) years of

age and have read and agreed to the Terms and Conditions and Privacy Policy.

Upon placing your order today you’ll be shipped a 30 day supply of Skinlogic

(Just Pay S&H of $4.95). If you feel Skinlogic is not for you, cancel

within 14 days from today to avoid the purchase fee of $89.95 and enrollment in

the auto-shipment program which sends you 1 month supply every 30 days starting

30 days after your trial period at the low price of $89.95 (+4.95 shipping) per

month. You will be charged on the same card provided today. For further

information or to cancel anytime, call (888) 959-6072. Please note that prepaid

credit cards are not accepted. Please use a valid [redacted], or [redacted]

credit card or debit card when purchasing.

When you ordered the product you

also checked a box indicating that you agreed to the terms of the offer. When a

customer checks that box we must assume that they have actually read what they

are agreeing to. If there was any confusion with the terms you could have

called our customer service team and they would have been happy to assist you.

Please note that we do not offer

samples. We offer trial periods and shipping charges are not refundable. We do

not cover return shipping costs.

The first time we heard from you regarding the

cancelation of your account was on December 4, 2015, when you cancelled your

account over our automated voice system. At that time, you had never opted

to speak to a representative to request a refund. Had you done so, we would

have been happy to assist you with a refund.

Since the time your account was canceled, you contacted your

credit card company and initiated a chargeback. Because of the

chargeback, we cannot issue you a credit at this time because you would then

end up getting a credit twice for those purchases.

Thank you,

Customer Care Team

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, I found no way to respond directly to the business to refute their claim that December 4 th was the "first time" I contacted their business. I did contact them immediately after getting the first shipment to immediately cancel any so called membership and get a refund for what was charged. I did at that time in October, not December talk to a reporesentative who told me the only way to get a credit on my card was to send back the original containers the products came in!! Which I did and assumed the problem was solved, I was also told my account was closed at that time, which evidently it wasn't I would appreciate if this response would be forwarded to the company so they don't imply that I did not take action until December 4th. I am not surprised by their response however, after noticing how many complaints have been made against this company on your website.

Regards,

Review: Canceled within 30 minutes of ordering a sample product once I ordered they ordered another product on my account and then attached a 14 day trial with automatic $89.95 + shipping of a monthly supply received cancellation notifications for both products one day later received new shipping orders delivery order.with a fraudulent tracking no. No unwanted product sent so that automatically enroll me into their program of monthly charges.customer service is a fraud,They tell you $4.95 shipping goes to postal service after cancelling.Desired Settlement: Refund my account cancel me out never want to see or hear about Skin Logic again.

Business

Response:

Ms. [redacted],

We recently received your complaint # [redacted] from the RevDex.com regarding your Eyetensive account. We take complaints very

seriously and we hope this response will provide you with additional

information. According to our records, we received your order on September 29,

2015.

The terms of the offer that you agreed to at the time of your

order clearly state that you were to have a trial period starting from the date

of your order in which you could cancel your account to avoid further charges.

The following was displayed directly next to where you entered your credit card

information:

By clicking the "Rush My Trial" button, you represent

that you are at least eighteen (18) years of age and have read and agreed to

the Terms and Conditions and Privacy Policy. Upon placing your order today

you’ll be shipped a 30 days supply of Eyetensive (Just Pay S&H of $5.95).

If you feel Eyetensive is not for you, cancel within 14 days from today to

avoid the purchase fee of $86.95 and enrollment in the auto-shipment program

which sends you 1 month supply every 30 days starting 30 days after your trial

period at the low price of $86.95 (+5.95 shipping) per month. You will be

charged on the same card provided today. For further information or to cancel

anytime, call (888) 959-6072. Please note that prepaid credit cards are not

accepted. Please use a valid Visa, Mastercard, or Discover credit card or debit

card when purchasing.

When you ordered the product you also checked a box indicating

that you agreed to the terms of the offer. When a customer checks that box we

must assume that they have actually read what they are agreeing to. If there

was any confusion with the terms you could have called our customer service

team and they would have been happy to assist you.

Please note that we do not offer samples. We offer trial periods

and shipping charges are not refundable. We do not cover return shipping costs.

On September 29, 2015 you spoke with a representative

to cancel your account. You were immediately issued a return merchandise

authorization number and return deadline date and sent a confirmation email

outlining your return instructions.

You

did not receive any additional charges other than the initial shipping fee of $5.95.

Your account remains canceled and you will not receive any other shipments or

charges.

Thank you,

Customer Care Team