Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ According to the tracking number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX this package was last scanned in EVERGREEN PARK, IL and has not been delivered yetIf the customer has proof of delivery, not just proof of USPS picking it up from the customer, we will be more than happy to pay out for these items, But yes according to the tracking number USPS did pick up the package from the customer but there is no proof of delivery to our warehouse in Aurora, ILThe customer would need to file a claim with USPS as we are not responsible for lost or damaged packages
Initial Business Response / [redacted] (1000, 5, 2015/03/03) */ this was for amazon order XXX-XXXXXXX-XXXXXXX shipping address [redacted] XXXXX item ordered was Classic Linker Nfor Nintendo Wii and Gamecube - Classic Controller Connector for Wii and GC if this is not what was received it would be best to contact us through the amazon website
Revdex.com: Fine I'll take the $I'm tired of dealing with a company that doesn't care and will not buy back a book that was on your buybacklistIf there are issues don't have people send it to youI will let others know not to use you or trust youI just want to be doneI'm not taking time to take pictures and for you to say something else that isn't trueI'm done with such a poor companySad that I had to go through Revdex.com for you to respond I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Tammy Scheler
I am sorry that the customers experience was poor - I am afraid we can not "donate the books in his name" and his payment method was PayPal so he should have no concern about being able to receive paymentToday payment was sent for the books that met our condition guidelines - tomorrow we will send another payment for the book that did notCustomer will receive full payment
Initial Business Response / [redacted] (1000, 5, 2014/07/03) */ That is correct we did not receive order [redacted] because it was a duplicated order made by the customer and that is what the email states we did not receive order [redacted] The email is for that order ONLY
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/12/16) */ We have orders in our system for this customer and all orders have been paid in fullSo I don't know what order this customer is referring too? Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They just paid me after my filing a complaint never answered the email where they claimed I Sent items instead of Final Business Response / [redacted] (4000, 9, 2014/12/17) */ As stated in the first response customer was paid in full
We have issued a full refund for the items you purchased from us via [redacted] .com: [redacted] Your order was mistakenly shipped to another customer and you received there booksWe are very sorry for this mistake and a full refund has been issuedFor your convenience there is no need to return the book you received incorrectly as we would not want you to spend any more time than you have already had to due to our mistakeHope this helps and very sorry for the issue!
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ We have received no emails from this customer, all the customer needs to do is email us a copy of the bank fee and check and we are more than happy to send out a new check, email me [redacted] @sellbackyourbook.com directly so I can reissue a new payment Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) The complaint has been resolved and both parties are now satisfiedPlease feel free to close and expunge this particular claim
Initial Business Response / [redacted] (1000, 6, 2015/09/17) */ Check #XXXXXX for was mailed out on 9/if the customer has not received that check yet all they have to do is let us know and we can send out another checkAnd yes we are accredited with the Revdex.com maybe the customer was looking under the wrong name Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/09/29) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Provided they issue a check to me as promised I await arrival of the check before I consider this matter resolved Sincerely, Crawford ***
Initial Business Response / [redacted] (1000, 5, 2015/02/05) */ In reference to order XXXXXX this check was mailed out on 1/and it will take 7-business days for your check to arrive via first class mailas stated in previous emails to you, Business days will not be until 2/17, as Sat & Sun are not business daysIf you do not receive your check by 2/we are happy to re-issue you a new check Email is always the best and fastest way to get a hold of us, as you should know since we did answer your previous emails Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not say e-mail is the fastest way to get a hold of themIn addition, out of the multiple e-mails I have sent to them, they have only responded one timeI have been calling them for a week straight, and not once have I been able to reach anyoneIt seems as if a voice mail is set up for show purposesI called the company number on the weekend(Sunday)just to see if it would say that they are closedInstead, it says they are currently on the phone with another customer.In my opinion,they have not tried to communicate with me
I am very sorry that this happened - we can issue a $credit for the damage but that is the best we can do since we were not buying the item as new - the price we offered was for a used copyAlso we had to send the item back because we could not confirm its authenticityIf you are able to confirm its authenticity (you purchased from a reputable company such as your campus bookstore or directly from [redacted] .com and NOT a 3rd party seller or [redacted] etc...) you should be able to sell it to another buyback company for as much as $so the $payment we are sending you should make up the difference in what you would have received from us and what you can still received for your used bookWe appreciate the feedback and will work harder to ensure that books we ship back or sent back in the same conditionVery sorry
Initial Business Response / [redacted] (1000, 8, 2015/09/21) */ Full payment was issued to the customer via check on 2015-07-below are payment details: Check Details: Check Number: XXXXXX Issued: 2015-07-06:30:$ Address: Luca [redacted] SW [redacted] FL XXXXX Memo: XXXXXX-XX
A replacement check was sent to customer and our bank is showing the check was cashed on 10/19/We are very sorry that the original check did not arrive and sorry for the delayed response when contacting us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It was not until I made this complaint that the business finally responded to meI find it sad that they do not think that communication is importantIf someone would have answered the phone during their posted business hours or bothered to respond to my emails it would not have been necessary to go through this processI hope that in the future they will consider the fact that good communication is important in business Sincerely, [redacted] ***
We have resolved this issue and issued full payment to the customer as well as the dollars she requested because of the inconvenience we have caused her
Total scamI contracted with them to buy back unused Spanish books and they send an email saying the book did not meet their condition requirement If brand new unused books don't meet requirement what does? They are just trying to get me to pay them to send them back to me
Full payment will be sent via PayPal tomorrow - very sorry for all of the issues with your order
Initial Business Response / [redacted] (1000, 5, 2015/04/06) */ According to the tracking number XXXXXXXXXXXXXXXXXXXXXXXXXXXXXX this package was last scanned in EVERGREEN PARK, IL and has not been delivered yetIf the customer has proof of delivery, not just proof of USPS picking it up from the customer, we will be more than happy to pay out for these items, But yes according to the tracking number USPS did pick up the package from the customer but there is no proof of delivery to our warehouse in Aurora, ILThe customer would need to file a claim with USPS as we are not responsible for lost or damaged packages
Initial Business Response / [redacted] (1000, 5, 2015/03/03) */ this was for amazon order XXX-XXXXXXX-XXXXXXX shipping address [redacted] XXXXX item ordered was Classic Linker Nfor Nintendo Wii and Gamecube - Classic Controller Connector for Wii and GC if this is not what was received it would be best to contact us through the amazon website
Revdex.com: Fine I'll take the $I'm tired of dealing with a company that doesn't care and will not buy back a book that was on your buybacklistIf there are issues don't have people send it to youI will let others know not to use you or trust youI just want to be doneI'm not taking time to take pictures and for you to say something else that isn't trueI'm done with such a poor companySad that I had to go through Revdex.com for you to respond I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Tammy Scheler
I am sorry that the customers experience was poor - I am afraid we can not "donate the books in his name" and his payment method was PayPal so he should have no concern about being able to receive paymentToday payment was sent for the books that met our condition guidelines - tomorrow we will send another payment for the book that did notCustomer will receive full payment
Initial Business Response / [redacted] (1000, 5, 2014/07/03) */ That is correct we did not receive order [redacted] because it was a duplicated order made by the customer and that is what the email states we did not receive order [redacted] The email is for that order ONLY
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/12/16) */ We have orders in our system for this customer and all orders have been paid in fullSo I don't know what order this customer is referring too? Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) They just paid me after my filing a complaint never answered the email where they claimed I Sent items instead of Final Business Response / [redacted] (4000, 9, 2014/12/17) */ As stated in the first response customer was paid in full
We have issued a full refund for the items you purchased from us via [redacted] .com: [redacted] Your order was mistakenly shipped to another customer and you received there booksWe are very sorry for this mistake and a full refund has been issuedFor your convenience there is no need to return the book you received incorrectly as we would not want you to spend any more time than you have already had to due to our mistakeHope this helps and very sorry for the issue!
Initial Business Response / [redacted] (1000, 5, 2015/10/23) */ We have received no emails from this customer, all the customer needs to do is email us a copy of the bank fee and check and we are more than happy to send out a new check, email me [redacted] @sellbackyourbook.com directly so I can reissue a new payment Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) The complaint has been resolved and both parties are now satisfiedPlease feel free to close and expunge this particular claim
Initial Business Response / [redacted] (1000, 6, 2015/09/17) */ Check #XXXXXX for was mailed out on 9/if the customer has not received that check yet all they have to do is let us know and we can send out another checkAnd yes we are accredited with the Revdex.com maybe the customer was looking under the wrong name Initial Consumer Rebuttal / [redacted] (2000, 13, 2015/09/29) */ The consumer indicated ONLINE that the business responded to this complaint to his/her satisfactionHe/she also stated:
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Provided they issue a check to me as promised I await arrival of the check before I consider this matter resolved Sincerely, Crawford ***
Initial Business Response / [redacted] (1000, 5, 2015/02/05) */ In reference to order XXXXXX this check was mailed out on 1/and it will take 7-business days for your check to arrive via first class mailas stated in previous emails to you, Business days will not be until 2/17, as Sat & Sun are not business daysIf you do not receive your check by 2/we are happy to re-issue you a new check Email is always the best and fastest way to get a hold of us, as you should know since we did answer your previous emails Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They did not say e-mail is the fastest way to get a hold of themIn addition, out of the multiple e-mails I have sent to them, they have only responded one timeI have been calling them for a week straight, and not once have I been able to reach anyoneIt seems as if a voice mail is set up for show purposesI called the company number on the weekend(Sunday)just to see if it would say that they are closedInstead, it says they are currently on the phone with another customer.In my opinion,they have not tried to communicate with me
I am very sorry that this happened - we can issue a $credit for the damage but that is the best we can do since we were not buying the item as new - the price we offered was for a used copyAlso we had to send the item back because we could not confirm its authenticityIf you are able to confirm its authenticity (you purchased from a reputable company such as your campus bookstore or directly from [redacted] .com and NOT a 3rd party seller or [redacted] etc...) you should be able to sell it to another buyback company for as much as $so the $payment we are sending you should make up the difference in what you would have received from us and what you can still received for your used bookWe appreciate the feedback and will work harder to ensure that books we ship back or sent back in the same conditionVery sorry
Initial Business Response / [redacted] (1000, 8, 2015/09/21) */ Full payment was issued to the customer via check on 2015-07-below are payment details: Check Details: Check Number: XXXXXX Issued: 2015-07-06:30:$ Address: Luca [redacted] SW [redacted] FL XXXXX Memo: XXXXXX-XX
A replacement check was sent to customer and our bank is showing the check was cashed on 10/19/We are very sorry that the original check did not arrive and sorry for the delayed response when contacting us
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It was not until I made this complaint that the business finally responded to meI find it sad that they do not think that communication is importantIf someone would have answered the phone during their posted business hours or bothered to respond to my emails it would not have been necessary to go through this processI hope that in the future they will consider the fact that good communication is important in business Sincerely, [redacted] ***
We have resolved this issue and issued full payment to the customer as well as the dollars she requested because of the inconvenience we have caused her
Initial Business Response / [redacted] (1000, 5, 2014/07/23) */ yes the received is not acceptable for us. item is being returned to customer.
Total scamI contracted with them to buy back unused Spanish books and they send an email saying the book did not meet their condition requirement If brand new unused books don't meet requirement what does? They are just trying to get me to pay them to send them back to me