EZ Pass New Jersey

We are in receipt of complaint *** for *** ***Upon research we see that the violations in question did not happen at the Essex County Toll Plaza but at Pascack Valley (PVK) toll plaza*** *** used what is called Express E-ZPass lanesOn January 11, Express E-ZPass
lanes were implemented on the Garden State Parkway (GSP) at the *** *** *** ***, lanes and Southbound and, and Northbound. These lanes are located on the far left of the toll plaza for Northbound and Southbound traffic. The express E-ZPass lanes enable drivers to maintain a highway speed of mph while the toll is automatically deducted from their E-ZPass account. The cash lanes are situated to the far right of the toll plaza and are separated from the Express lanes by a concrete barrier that extends well before entry into the plaza. I believe that you paid your toll at the plaza preceding PVK and that you may have inadvertently gone through the express lane at PVK.To date *** *** has incurred a total of violations (please see attachment) at *** *** *** ***The total amount owe is $This includes $in violation fees and $in violation tollsBeing that *** *** is not an E-ZPass customer the total amount is dueHowever, as a courtesy we will waive half of the violation fees totaling $325.00, but the full amount for the violation tolls are due. This will bring the total to $Payment for the violation(s) can be submitted in the form of a check, money order or a credit card paymentThe check or money order should be made out to New Jersey E-ZPass Violation Center and mailed to *** *** *** *** *** *** or the customer can call our Violation center ###-###-#### to make a credit card payment

We are in receipt of complaint *** for *** ***On 12/24/we recevied an email from Ms*** attached was her account history showing toll transactions from 10/to 11/(please see attachment)Per our email (also attached) we did not see the toll in question being charged to her
account We informed Ms*** via email that In order for us to waive the violation fee of $I would need a payment in the amount of $If the violation is not satisfied within a timely matter the violation will go to a collection company and then at that point the violation fee of $plus the toll amount of $will be due

We are in receipt of complaint *** for *** ***We left a message for the customer to give us a call back because in order for us to research the customer’s complaint we would need his account informationPlease have Mr*** call *** *** at ###-###-#### or he can be reached via
email at ***

We are in receipt of complaint *** *** *** ***Per our research we see that this is the patron’s only violationSince, we received the violation toll payment in the amount of $for the violation we will waive the violation fee for *** in the amount of $as a one-time
courtesyNo further action is need

We are in receipt of complaint *** for *** ***Per our records we see that the patron received a violation for using the Express E-ZPass lane at the plaza location Raritan South lane southOn May 6, Express E-ZPass lanes were implemented on the Garden State Parkway (GSP) at the
Raritan South toll plaza, lanes 15S through 19S, southbound. These lanes are located on the far left of the toll plaza for southbound traffic. The express E-ZPass lanes enable drivers to maintain a highway speed of mph while the toll is automatically deducted from their E-ZPass account. The cash lanes are situated to the far right of the toll plaza and are separated from the Express lanes by a concrete barrier that extends well before entry into the plaza. I believe that you paid your toll at the plaza preceding Raritan South and that you may have inadvertently gone through the express lane at Raritan South.We will waive the violation fee of $as a one-time courtesy if a payment for the toll is submitted in the amount of $The payment for the toll can be paid by calling our customer service at ###-###-#### or by sending payment via mail in the form of a check or money order for the toll amount only The payment should be sent to the follow:New Jersey E-ZPass Customer Service Center *** *** *** ** ***Attn: Operation Department No further actions are needed in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].I have three  outstanding violations : [redacted], and [redacted], from the same vehicle and license plate ([redacted]).If these violations are part of complaint ID [redacted], and are all dropped, this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt of complaint [redacted] for[redacted]. Per our research we see that Mr. [redacted] received multiple violations using our E-ZPass express lanes. We have radar Mr. [redacted] using those lanes excess up to 50 MPH. On May 6, 2005 Express E-ZPass lanes were...

implemented at different plazas and lines on the Garden State Parkway (GSP). They are as followed:·         Pascack Valley toll plaza, lanes 6 and 7 Southbound and, 8 and 9 Northbound·         Raritan South toll plaza, lanes 15S through 19S, southbound·         Asbury Park toll plaza, lanes 10n 11n and 12n.·         Toms River toll plaza, lanes 6N and 7N, northbound, and 10S and 11S, southbound·         Cape May toll plaza, lanes 6N and 7N, northbound Below are 18 violations that are currently open along with the status and amount of the violations ·         [redacted] e-zpass lane $50.50·         [redacted] express e-zpass lane $51.50·         [redacted] express e-zpass lane $51.50·         [redacted] express e-zpass lane $51.50·         [redacted] express e-zpass lane $51.50·         [redacted] express e-zpass lane $51.50·         [redacted] express e-zpass lane $51.50·         [redacted] express e-zpass lane $51.50·         [redacted] express e-zpass lane $51.50·         [redacted] express e-zpass lane $51.50·         [redacted] express e-zpass lane $51.50·         [redacted] express e-zpass lane $51.50·         [redacted] express e-zpass lane $51.50·         [redacted] violation in collections e-zpass lane $55.15 ·         [redacted] violation in collections express e-zpass lane $53.00·         [redacted] violation in collections e-zpass lane $51.50·         [redacted] violation in collections express e-zpass lane $51.50·         [redacted] violation in collections e-zpass lane $50.50 The total amount owed in violation fees and tolls is $930.15 which is broken down to $900.00 in violation fees and $30.15 in violation tolls.However, if Mr. [redacted] sends a payment in the amount of $430.15 and reference violation account [redacted], as a one- time courtesy we will waive $500.00 in violation fees and remove any violations that are collection status.The payment should be made payable to New Jersey E-ZPass and mailed to [redacted], NJ 07114 Attention: Operation Department Mr. [redacted] can also make a payment using his credit card by calling ###-###-####. Also, if Mr.[redacted] has any question please have him contact [redacted] at ###-###-####

We are in receipt of complaint [redacted]or [redacted]. We left a message for the customer to give us call back. We wanted to advise that the violation fee (for $50.00) in question was waived back on 10/30/2014. No further actions are needed for this matter.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I appreciate the response and the courtesy they are showing by waiving the fees.  I still have a few questions - I'm hoping I'll be able to receive some answers when I call this afternoon.  The question has to do with the account #'s.  I have one EZ Pass box.  I'm just curious to know why I have four different EZPass accounts.  My concern is the fact that there are two "[redacted]"'s that live in Cape May County, NJ.  I've received several of the other [redacted]'s bills, violations etc.  I'm not denying the charges - I would just like to confirm that they are all mine.  Again, hopefully that is something I will be able to discuss with the customer service rep that I spoke to this afternoon. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are in receipt of complaint [redacted] for [redacted]. Per research on the account we see that [redacted] was approved for credit in the amount of $28.75, but only $26.00 was applied to her account. As of 9/24/14 per conversation with Ms.[redacted], her account was credited the remaining $2.75. Also,...

we will like to advise Ms. [redacted] we do not have anything in place to watch tailgaters in the toll lanes. Each state runs their E-ZPass system differently. This is why we advise our customers to view their statements for any discrepancies. We would like to apologies for any inconvenience that this has caused. If Ms. [redacted] has anymore questions or concerns she can call our customer service center at ###-###-####

We are in receipt of complaint [redacted] for [redacted]. Per conversation with Ms. [redacted] we will submit paperwork for a refund in the amount of $250.00 leaving a balance of $96.70. Also, we have submitted a dispute to PANY&NJ for the toll transactions that Ms. [redacted] believes she was...

over-charged for. Ms. [redacted] informed us that she in the process of returning the E-ZPass devices so that her E-ZPass account can be closed. One week after we receive the devices we will refund the remaining balance which will included any credits approved by PANY&NJ to the Ms. [redacted]’s credit card on file. We would like to apologize for the inconvenience that this issue has caused to Ms. [redacted].

Complaint: [redacted]
I am rejecting this response because:After reviewing this response it is impossible that I would be passing through the [redacted] for any of these violations is correlation with the times that are mentioned in the notice as I would be traveling South and not north on the Parkway. Since reaching out to the Revdex.com I have received another violation for a date where I did not pass through the  [redacted]. I would like to see time and date stamped photos from the cameras as I have no trust in the pictures being sent to me. When passing through the [redacted] going but the Essex  north I utilized lane 5 which is a pay lane. I would like for EZ Pass to look into this matter further and present more concrete proof as their is no way that these violations are possible.
Regards,
[redacted]

We are in receipt of the complaint # [redacted] from [redacted]. After researching the transaction in questions, are finding are as follows;·         The E-Z Pass device used, [redacted] belongs to an account that was closed due to non-payment on...

8/6/2013 resulting in the violations being created for travel on any toll roadways.·         Each violation associated with the plate number [redacted] has had the toll paid in full by the complainant.  The fees in the amount of $450.00, as a one-time courtesy only, will be waived.   It is important that E-Z Pass devices are to be used only when the account is in good standing and only used by the account holder and or members of their families authorized.  Use of an E-Z Pass device(s) associated with an invalid account will result in future tolls and fees.    Notices dismissed are:[redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]  [redacted]

We are in receipt of complaint [redacted] for [redacted]. In our Terms and Conditions which can be found at www.ezpassnj.com we advise our customers:“Replenishment: Periodically, your toll use will be reviewed. If your monthly activity is above or belowyour current monthly payment, your minimum...

monthly debit/credit card, cash or check payment will beadjusted accordingly and you will be notified on your next scheduled statement” Below are the customer’s toll monthly activities that lead to the replenishment amount going up:6/24 – 7/23 $57.607/24 – 8/23 $280.438/24 – 9/23 $59.299/24 – 10/24 $104.84The total amount for this period is $502.16 which is an average of $125.54 per month and this is why the account replenishment was changed from $35.00 to $125.00. At the request of the customer, the replenishment amount was lower to $25.00 but be advised that the account will be continually evaluated on a quarterly bases and replenished based on usage. Also, we refunded $70.00 to Ms. [redacted]’s credit card on file leaving her E-ZPass account balance as of 11/13/2014 $28.20.