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F A Crucis Roofing

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F A Crucis Roofing Reviews (37)

We are in receipt of the above mentioned complaint and have removed the review in its entirety from Vitals.comIn the interest of transparency, due to limited resources and high volume of similar requests, the review was removed on 4/from the provider's review pageHowever, due to an issue with
our review system, it was not removed from the same provider's summary pageOur engineers are working to resolve this issue for all affected providersCustomer care however was able to engage an engineer to remove this review in its entirety from the provider's Vitals profile todayWe apologize for the inconvenience this may have caused and we appreciate your understandingSincerely, Customer Care Vitals.com

Customer Care has searched our system for both this users name and email address and we cannot locate any communications from them. If they would, please contact *** and provide their current practice location. In the interim, we have removed the profile from
Vitals.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Our users are able to contact Vitals.com 24/through our *** email system, however, the customer care team is available Monday through Friday during regular business hoursAs we need a documented record of our users issues/concerns and our resolution of such, our preferred method
of communication is via emailOur team has searched our system for this users name an email address and have been unable to locate any correspondence from her Please contact *** and resubmit your email request so that we may investigate the issue.Sincerely,Customer Care

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I called the business (Vitals.com) today about this issue and the woman I spoke with removed the review I had filed the complaint about, so as of now this issue has been resolvedThank you for your help

Vitals.com customer care department received an email from Dr*** on 6/16/at 11:am stating that she would like to be removed from Vitals.com due to the fact that we had an outdated address listed for her on the site and that there were a number of reviews on her profile related to an
article in WSJ about her student loansCustomer Care investigated the request and performed the following; Updated her address on Vitals.com appropriatelyResponded to her request on 6/20/at 9:am stating that we had updated her address and that we had discovered in our investigation that the old, outdated information was currently listed on public websites including The NPI Registry as well as the State of Ohio License Verification page and that she should consider updating them as well so that this misinformation would not continue to be disseminated throughout the internetWe apologized for listing the outdated contact informationRemoved all inappropriate reviews on her profile written about the article in the WSJ However, we did not remove her profile from Vitals.com as Vitals.com lists all actively licensed doctors in the United StatesThe information that we compile is a matter of public record on both a state and national levelThe collection and distribution of this data does not require the permission or participation of the listed partyWe are unable to preferentially remove or suppress entries on request and healthcare providers may not decline listing with our serviceWe apologize that we did not explain this to Dr*** at the time but felt that we had acted expeditiously and appropriately on the doctor's behalf by updating her information and removing all in appropriate reviewsSincerely, Customer Care Vitals.com

According to our system, we have received emails from the complainant regarding the publishing of an incorrect address for her on Vitals.com., twice on 12/12/and twice on 12/18/Our customer care team responded twice requesting that she provide us with her updated address information so
that it could be forwarded to our data teamFive days ago, on 1/6/at 9:am, the provider responded with her current practice location that she would like updated to her Vitals profileThat day, our customer care team forwarded the information to our data teamAs stated in our first response to the provider, it would take a few weeks for the information to be researched and uploaded as all update requests are hand verified for accuracyHowever, since we received the providers complaint, we have requested from our data team to expedite the process for herThe address should be current on our site by 1/18/If she has any further issues, please have her contact ***

Thank you for your thoughtful response - we always welcome feedback.Please note that Vitals has been collecting online ratings/reviews for over years and use industry standards in our process. We also moderate and actively remove reviews that do not meet our rulesWe apologizefor this review making it through the process, however our Customer Team is equipped to work with providers and site users to remove unsubstantiated reviews which is what was done in this case.Thank you again,Vitals Customer Care

Complaint: ***
I am rejecting this response because: Once again, this Vitals response evades any substantive explanation pertaining to the issues listed in my complaint other than a facetious justification that they have been getting away with doing this for seven years now, and that they are using "industry standards" (sounds impressive) in their so-called "process." But they are referring to the issue at the heart of my complaint: What are these industry standards? I for one would like to specifically know. Are they binding standards by which they are either professionally or legally required to uphold with meaningful consequences if they are violated? I maintain, as before, that this manner of publicly rating health professionals is irresponsible, lazy, and unfair
I want to thank you, Revdex.com, for giving an opportunity for due process on behalf of my complaint. I am aware that there are limits approaching on how much further you can go in resolving this issue I have with Vitals. Accordingly, I have taken down the information you have provided for NJ Consumer Affairs and will forward my complaint next to them
Regards,
*** ***

According to our system, one email has been received by this provider regarding a negative review posted on his Vitals.com profile,  dated 1/10/2015 at 1:44 AM requesting the following, "There is an inaccurate and defamatory review causing material damages to our business posted on this...

site. The patient, [redacted], has been at our clinic a long time, and is non- compliant with therapy. The objective information posted is tacitly false.  The subjective information is not consistent or verifiable. We request that it be removed." Customer Care investigated the request and removed one negative review from "[redacted]" dated 12/31/2014.  This provider received the following response from Vitals Customer Care dated 1/12/2015 4:14 PM   Dr. [redacted]:  Thank you for contacting Vitals.  We have reviewed the comment in question, and it has been removed from your profile.  Thank you,  Customer Care  Vitals.com   This request to remove one review was resolved expeditiously and the provider was notified of our actions.  If the provider would like to contact [redacted] to discuss any further action regarding any additional reviews on his profile, we would be more than happy to assist.   Our policy regarding the release of any information concerning the individuals posting the reviews is that Vitals cannot, under any circumstances provide anyone with any of these details without a court ordered subpoena. However, we will guarantee compliance and cooperation with a lawful and valid subpoena if one is served to our organization. Subpoenas of this nature should be addressed to “Custodian of Records for Vitals” and served to the following address:  MDx Medical Inc.  Attn: Legal Department  [redacted] 
[redacted] 
[redacted] 
[redacted]    Regarding anonymous patient ratings published on our service Per HIPAA regulations we are not permitted any level of access to private and confidential patient records that could be utilized to " vet " or "validate" the identity or account of treatment care submitted. As such patients may freely and of their own accord supply information regarding their identity but we are unable to force or require them to do so.  Furthermore, per federal regulations outlined in The Communications Decency act and The Millennium Copyright Act, the federal government does not require that interactive conduit rating services perform any such level of "verification" of opinion-based, user-generated content.  Should the provider need any further assistance, please contact [redacted]. Sincerely, Customer Care Vitals.com

Vitals.com received an email from this user on 9/21/15 at 2:01 pm requesting the make an appointment option be removed from their providers profiles on Vitals.com.  Customer care emailed user on 9/21/15 at 2:35 pm that their request had been forwarded to the proper department for removal of the...

make an appointment option.  The profiles no longer post the make an appointment option.  Physicians information has been updated.

Our customer care team has researched the providers complaint and finds that on March 2nd and March 4th, she emailed our customer care team requesting removal of her profile from Vitals.com as she claimed we were publishing her home address on the site.  We have verified that the profile...

was removed from Vitals.com and was done so on March 2nd, even though we do not have her home address listed in our system and never did.On 3/14/16 at 9:45 am we received an additional email from this physician again stating that we have her home address listed and she wanted her profile removed, which was removed on 3/2/16.  In response, at 10:44 am on 3/14/16, Vitals Customer Care requested she provide us with the home address so that we could match it with our records as we did not have a personal address listed for her in our system.  At 10:48 3/14/16 she responded and supplied the address.  At 1:14 on 3/14/16, we requested a screen shot of the Vitals.com page where the doctor was seeing her personal address published.  At 3:35 PM on 3/14/16, the provider responded with the message below,"Sorry thought you were one of the places putting my home address , regardless you can't put a nursing home address , [redacted]
If she is finding her home address on Vitals.com anywhere, she is invited to send the corresponding link to [redacted] and our engineering team will investigate.As well, in our research for this complaint, we have found this providers home address published on other internet sites including the online public [redacted], [redacted] and [redacted] [redacted] Report [redacted] but not on Vitals.com.  We believe that this provider has confused Vitals.com with another internet site and feel that this complaint should be dismissed immediately, unless she can provide the requested link.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Revdex.com representative:The complaint with Vitals.com has been resolved amicably. Please disregard the Revdex.com filing.

Vitals.com received emails from this user requesting that his years of experience be updated on Vitals.com.  Customer care forwarded the request to the proper department but issue was not resolved in a timely manner.  We did completely remove the profile on 2/18/2016 and communicated...

that to the practice manager at that time via email.

Thank you for contacting Vitals.com and we apologize for the lack of communication for your request.  Regarding the complaint, we do not have the second Dr. [redacted] listed in our database so we are unable to discern if the non commented rating was indeed posted to the wrong profile....

 However, due to the length of time it has taken to resolve this issue we have removed the rating.  As well, we have updated Dr. [redacted]'s profile to reflect the correct specialties of allergy/immunology.

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Address: 4140 Blue Ridge Dr, Brunswick, Ohio, United States, 44212

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Shady, yet now dead: once upon a time this website was reported to be associated with F A Crucis Roofing, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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