Fabspeed Motorsport

We issued a refund.   The issue was with the customer's installer, not Fabspeed.  We sent the correct clamps.  The installer could not perform the work properly. Shipping, return and warranty information is clearly stated on our website...

at: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: it was aware to Fabspeed that I was keeping the stock cans on because I didn't want the check engine light to come on & if those were to be removed the light would of came on so in my opinion the salesman at the time was uneducated on his product & really sold me something he knew not enough information about apparently thus selling me an overpriced exhaust that has been trouble since installing from the sound of it not correct to the melting of my bumper because of the length not being long enough for my model vehicle 
Regards,
[redacted]

Bad fitment, bad workmanship, bad parts, horrible customer service. Bought my exhaust direct from Fabspeed, took it to a top notch local shop with decades of Porsche experience, the shop mentions fitment issues, basically the pipes were welded so out of angle that they basically droop down out of the bumper and to the side, they tried adjusting it as much as they could but you could clearly see how badly it's hanging down and to the side, so I decide to call Fabspeed and put Fabspeed in contact with the shop thinking this should be a simple replacement issue. No, this goes all the way up to Brian, their incompetent customer service and quality rep, he starts telling me my opening is too big on the bumper that's why it just looks that way, um no- stock bumper.. Your car must have been in an accident- no almost brand new car with full dealer pre purchase inspection, definitely not! Okay well let me get back to you with what I can come up. Couple days later, well you have to use a pull-jack to crank it up in there, but let me send you a full legal denial of liability email. A week later I take time off to go back in the shop and personally watch them adjust it, hoping for the best and just wishing it be over soon. I watch them move it adjust it push it- as the shop said before 'that's as far as it'll go' I call Brian, tell him the situation, this time he tells me 'at this point the system has been used and on the car and I'm not sure what we can do..' I almost shat myself! And he tells me his best option was to for me to pay out of pocket to have the system taken back off my car, (cost me $500 to install it, so another $500 to take it all off again) then I'd send it back to them, then they'd send me a new one but with a restocking fee, then I'd pay again $500 to reinstall this one, for a total of $1500 in install fees and whatever they deem the appropriate amount for a restocking fee ($300? $500??) for a grand total of $1800-$2000 out of my pocket for an already expensive exhaust system that should've fit properly the first time, sounds fair Brian! I'm not even going to go on about the remote buttons being misaligned and backwards or the girder marks, or the exhaust tips flaking.. Made in the USA..? To China standards?? First and last product I'll ever purchase from Fabspeed, not worth the headache!!

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]Fabspeed did contact me and resolve all my concerns. Their service level was exceptional and they went above and beyond to listen to my concerns and offer a fair resolution. I would like to remove and/or delete my original concern.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

February 24, 2017Dear Sir:Fabspeed Motorsport of Fort Washington, Pennsylvania, has been in business for over 25 years as a family owned and operated company.Fabspeed Motorsport serves a highly niche industry of the exotic sports car/luxury auto market with highly engineered performance packages that increase horsepower and develop wonderful sports car sound. [redacted], [redacted], [redacted], [redacted], [redacted] and [redacted] are some of the lines Fabspeed supports and ships worldwide.Because of the unique applications we provide, (exhaust systems, intake systems, headers, tips etc) and the makes, there are from time to time some rare quality issues. Though the exception, when something isn't right, we take it back and make the part fit and operate correctly. Consumers in this specialized niche are aware of this dynamic and accept as a standard expectation.In April 2016 Fabspeed Motorsportan independent auto repair / performance shop bought a [redacted] performance package to the shop for their customer. At the time of the sale Fabspeed did not know the end user. Ultimately, the shop installed the Fabspeed systems for their customer who is named [redacted]. Therefore [redacted] arranged for the system to be installed by a shop in Long Island New York.The Fabspeed [redacted] exhaust system had a minor weld fail and we offered to repair or replace certain parts under warranty, despite the fact that there is a possibility the shop he used made a mistake installing the system or [redacted] personal aggressive driving (including road conditions and the fact that he raced the car, also voiding our warranty), adversely impacted our product.[redacted], who now goes by multiple aliases for social media purposes, ([redacted]) refused our offer and created a website [redacted].com.In addition, [redacted] has had multiple legal encounters, including a Fraud case with the US attorney's office. [redacted] has also taken photos of the family home and emailed the company with multiple threats of personal harm, and serious extortion and multiple demands of $20,000.00 and other matters.We'd like to see [redacted] take down [redacted].com and cease libel and defamation activities as we have begun our legal recourse on this matter.Regards,Joe FPresident

NEVER LET THEM WORK ON YOUR VEHICLE!!!!! I sent ECUs for a flash update for my Bentley Continental GT Speed. They fried them, couldn't resolve the issue. Had to tow my car the Bentley of Atlanta. The techs and service manager had to order new ECUs and program them to get the car running. I was without a car and in dispute for 4 months. They still refuse to reimburse me for the bill of $5000 and refund my initial purchase of $3500. I am out $8500 for a service that was NEVER provided!!. Complete CROOKS!!! Nothing but lies and never commit to what they say they will do. "quoting from the General Manager A[redacted]" Owner J** said 'don't pay the bill'