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Fabulous and Baroque

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Fabulous and Baroque Reviews (23)

Our company policy is to take 50% of the payment when an order is placed, and 50% before we deliver the order Our clients are informed that the balance of their payments are due the week before the order ships out, using the credit card that we have on file from their initial deposit [redacted] understood our policy and signed an order form when she placed the order for a bed, as well as accepting the delivery of her order I have attached [redacted] 's signature for both her order and her proof of delivery, her agreement to the delivery via text message, and our terms and conditionsThis should explain our policy and clear up any disputes***

Fabulous & BaroqueJanuary 2, 2015We received a complaint from a customer of ours regarding his bed and his chair which we delivered to him.We attempted to deliver a replacement bed in March, with no response from the customer We then offered to have a furniture medic goto the customer’s house to repair the bed so that he wouldn’t have to be without a bed The customer wasunresponsive to our attempts to reach out to him in regards to resolving the issue Based on the extensive lapse intime regarding the bed, our assumption was his acceptance of the bed as is.The chair was purchased via a third party, and not directly through us As a show of good faith, weoffered to replace the chair, even though the customer did not go through theproper channel of the third party to be compensated for the chair The customer complained that the chair hadbeen damaged, and demanded a new one When we offered the customer a new chair, he stated that he wanted tokeep the original chair (that he claimed was so damaged that he needed areplacement) as well as the replacement chair that we offered him At that point our company decided that if thecustomer thought the chair was good enough to keep, there was no need for a replacement.Sincerely, [redacted] [redacted] ###-###-####

The following are our company’s Terms and Conditions: All of our furniture is hand crafted and custom to each client, therefore all dates and lead times are approximateA 50% deposit is required for all custom ordersdays prior to shipping, final payment will be taken using the card on file Delays in shipment may include but are not limited to:alterations to existing designs,use of custom fabric or paint, results of severe weather, port delays, or US CustomsOnce you place your order, please understand there are no refunds or cancellationsALL SALES ARE FINALPlease call ###-###-#### or ***l@ [redacted] .com for further details**All orders must be inspected at time of delivery prior to acceptance of your order, no exceptions

Complaint: [redacted] I am rejecting this response because:The bench we ordered was the Silver Simone Velvet Upholstered Bench The bench we received was very, very different from the style shown online When I click on the link that was still online on January 6th at 9:09pm (after we received our product) the picture that comes up is not the bench we received Please see the link below.http://www[redacted] .com/c [redacted] Furthermore, my Client was not home at the time the item was received and had someone else sign for it who was not familiar with the product Their policy stated that a claim needs to be filed within seven days which is exactly what she didShe e-mailed the company the very next day

Complaint: [redacted] I am rejecting this response because:The chair was purchased via a third party, but they did not have the chairFabulous and Baroque offered to fabricate the chairTherefore, communication with the third party is irrelevantWhen I was unsatisfied with the chair; Fabulous and Baroque offered to replace the chairAfter I asked to keep the chair at a discounted price and purchase another chair, they declined because the said they preferred to replace the chairThey never attempted to deliver the replacement bed in March They attempted to deliver the replacement chair in March I was available at the given time frame they gave me for the delivery of the replacement chairThey were hours behind schedule and I, unfortunately, was unavailable at that timeI am glad they have offered to replace the bed, againHowever, they offered to replace the bed and chair, and I need them to do thatIf the chair fabric is unavailable, I am open to other suggestionsHowever, as I stated above, they attempted to deliver the replacement chair in March What happened to that chair? Regards, [redacted] ***

Complaint: [redacted] This email is to formally reject the offer from Fabulous and Baroque regarding Complaint ID # [redacted] I am rejecting their offer because the statements given in their letter to you are completely falseFabulous and Baroque offered to replace both the bed and the chair.I continued communication with Fabulous and Baroque regarding the replacement bed and chair and they continued to communicate back to me that they were working on getting them to me as soon as possibleI never said the chair was damagedI said the chair looked like it had been fabricated in a hurry and looked cheapAt that point, they offered to replace the chairI did ask to keep the chair at a discounted price, but Fabulous and Baroque told me that because it was not up to standard that they would prefer to fix their mistakes on that chair and replace it with a new one.Fabulous and Baroque never attempted to deliver a replacement bed.Fabulous and Baroque did attempt to deliver the replacement chair but because of delivery vehicle troubles they had to reschedule.Fabulous and Baroque continued to communicate to me that both my bed and chair were going to be replaced and delivered as soon as possibleFabulous and Baroque told me that my bed had arrived in the USA and was awaiting shipment to me.Fabulous and Baroque told me that my replacement bed and chair should be delivered at the end of July Thank you for your time regarding this matterRegards, [redacted] ***

We have a very strict non-return policy for custom items, which the bench was. The client was aware that we were custom making this bench for herOn our returns page is as follows: “Not all products are eligible for returnsWe do not offer a cooling off periodOnce you place your order, please understand there are no refunds or cancellationsIn order to maintain our competitive prices, many items are “Final Sale.” Please make sure to note if your item is eligible for return or refund prior to purchasing itItems that are not eligible for returns are clearly marked as “Final Sale” on the Product page for that Product, when you place it in your Shopping Cart.” At the end of every email that we send out is a disclaimer that reads as follows: “Disclaimer: Once you place your order, please understand there are no refunds or cancellationsIn order to maintain our competitive prices, many items are “Final Sale.” Please make sure to note if your item is eligible for return or refund prior to purchasing itWe attempt to describe the items offered for sale as accurately as possible; however, because these are hand-crafted products, we do not warrant that the descriptions or other content provided are accurate, complete, reliable, current or error-free.” On our website, the Simone Bench is clearly marked as final sale, and the following is on the Simone Bench page: “This item is final sale and non-returnableNot all products are eligible for returnsWe do not offer a cooling off periodOnce you place your order, please understand there are no refunds or cancellationsIn order to maintain our competitive prices, many items are "Final Sale." Please make sure to note if your item is eligible for return or refund prior to purchasing it.” The client transferred responsibility for the signature when she elected to have someone else be at her home to sign for the benchFor these reasons, we cannot accept the return of the bench as it does not qualify as a piece of returnable merchandise

This email is to reply to the rejection regarding Complaint ID #***The statements in our letter are not false. We offered to replace the bed, and stand bythat offer. The chair was bought via a third party, and not directly from us. Asa side note, that specific fabric is no longer available.The chair, while appearing to look cheap to him, was a hand-crafted piece of furniture. Hestated that he would like to keep the original chair in addition to receiving areplacement chair. Our company took this as a sign that the chair was satisfactory to him.We attempted to deliver a replacement bed in March, and the customer was unavailable at the time for the delivery.In closing, the offer to replace the bed still remains. We have the bed at our location, and as soonas our shipping team is available to go to the customer’s home to do the swap,we will be in contact with the customer Unfortunately, the customer will need to get in touch with the thirdparty in reference to the chair

After the customer deemed that the original chair was acceptable for use in his home, it gave us the impression that a replacement chair was not necessary. The replacement chair was put back into our inventory and sold

Complaint: ***
I am rejecting this response because:
I never deemed the chair acceptable for my homeI offered to purchase the chair at a discounted priceFabulous and Baroque deemed the chair unacceptable for my home and said they wanted to replace the chairThey attempted to deliver the replacement chair in March They had car trouble and asked to reschedule the delivery of the replacement chair.
Regards,
*** ***

Our client had a White Glove Delivery, which meant that she was able to examine the bench before she signed for the acceptance of it. We instruct all of our clients not to sign for the delivery of a piece if they are dissatisfied with the appearance of their custom piece.The following are our
company’s Terms and Conditions, which are written on the order form that our client signed when she placed her order: "All of our furniture is hand crafted and custom to each client, therefore all dates and lead times are approximate. Alterations to existing designs and use of custom fabric or paints may also delay shipmentShipments may also be delayed in the result of severe weather or dealings with customs. Once you place your order, please understand that there are no refunds or cancellationsAll orders must be inspected upon delivery. Not all products are eligible for return. Please call ###-###-#### or email mail@***.com for further details.**All orders must be inspected at time of delivery, any claims must be reported within hours."Additionally, we have a disclaimer at the bottom of every single email that our employees send out. Please see below:“Disclaimer:Once you place your order, please understand there are no refunds or cancellationsIn order to maintain our competitive prices, many items are “Final Sale.” Please make sure to note if your item is eligible for return or refund prior to purchasing it.We attempt to describe the items offered for sale as accurately as possible; however, because these are hand-crafted products, we do not warrant that the descriptions or other content provided are accurate, complete, reliable, current or error-free.”We told the client that slight variations in custom, handmade pieces are the norm. There is no damage, etcwith this bench. For these reasons, which have been explained to the client numerous times, we are unable to accept a return of the structurally sound bench

Complaint: [redacted]
I am rejecting this response because Fabulous & Baroque has not confirmed the amount of my refund, nor did they correct the false statements made in their last response. I have a couple of questions about the refund:1. Your reply says "As we discussed." Are you referring to the Jan. 4 response to my complaint, which stated that all refund checks are issued within 90 days? Because I have not discussed anything with anyone at Fabulous & Baroque since then.2. I refused delivery of the chairs on Oct. 20, 2016. Today is Feb. 7, 2017. It has been 110 days. Why do I not already have the check, per Fabulous & Baroque's stated policy?Finally, Fabulous & Baroque's previous response made false statements and I would like that to be acknowledged. I would like Fabulous & Baroque to confirm the following:- Fabulous & Baroque advertised a 58-inch-high white Babette full-sized bed.- I ordered a 58-inch-high white Babette full-sized bed.- Fabulous & Baroque delivered a 76-inch-high white Babette full-sized bed.- Fabulous & Baroque ignored my emails about the bed for three months, and then finally refused to exchange the headboard for one the correct size.Thank you.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Fabulous and Baroque has diligently worked with us to resolve this in a timely manner.  We are happy with the...

resolution.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The bench we ordered was the Silver Simone Velvet Upholstered Bench.  The bench we received was very, very different from the style shown online.  When I click on the link that was still online on January 6th 2015 at 9:09pm (after we received our product) the picture that comes up is not the bench we received.  Please see the link below.http://www.[redacted].com/c[redacted]Furthermore, my Client was not home at the time the item was received and had someone else sign for it who was not familiar with the product.  Their policy stated that a claim needs to be filed within seven days which is exactly what she did. She e-mailed the company the very next day.

Fabulous & BaroqueJanuary 2, 2015We received a complaint from a customer of ours regarding his bed and his chair which we delivered to him.We attempted to deliver a replacement bed in March, with no response from the customer.  We then offered to have a furniture medic goto...

the customer’s house to repair the bed so that he wouldn’t have to be without a bed.  The customer wasunresponsive to our attempts to reach out to him in regards to resolving the issue.  Based on the extensive lapse intime regarding the bed, our assumption was his acceptance of the bed as is.The chair was purchased via a third party, and not directly through us.  As a show of good faith, weoffered to replace the chair, even though the customer did not go through theproper channel of the third party to be compensated for the chair.  The customer complained that the chair hadbeen damaged, and demanded a new one.  When we offered the customer a new chair, he stated that he wanted tokeep the original chair (that he claimed was so damaged that he needed areplacement) as well as the replacement chair that we offered him.  At that point our company decided that if thecustomer thought the chair was good enough to keep, there was no need for a replacement.Sincerely, [redacted]###-###-####

Our company policy is to take 50% of the payment when an order is placed, and 50% before we deliver the order.  Our clients are informed that the balance of their payments are due the week before the order ships out, using the credit card that we have on file from their initial deposit.  [redacted] understood our policy and signed an order form when she placed the order for a bed, as well as accepting the delivery of her order.  I have attached [redacted]'s signature for both her order and her proof of delivery, her agreement to the delivery via text message, and our terms and conditions. This should explain our policy and clear up any disputes. [redacted]

Complaint: [redacted]
I am rejecting this response because: My issue with the unauthorized charge was not recognized. This company is not addressing they have broken the law.
Regards,
[redacted]

We were in full contact with [redacted] for the time that her custom furniture was being hand carved and produced. When the piece was loaded onto a container, she was aware that it takes time to put it onto a steamship and then railed and trucked to us in [redacted] for inspection. [redacted] was told that...

her piece of furniture had to be painted here, as she required a very specific color combination that is not available to us overseas. We sent [redacted] a mahogany wood sample with her choice of paint that our furniture tech was going to be using to customize her piece. She claimed to be happy with the outcome. When [redacted] was told that the piece would be delayed, she demanded to be compensated for the delay that was out of our control, due to US Customs holding our container for inspection.  Our company policy clearly states that we do not give refunds due to the fact that our pieces are hand-made for our individual clients.We refunded [redacted] the entirety of her deposit for her piece of highly customized furniture, which was $1,372. We did not deduct any restocking fee. She reported here the total of her order, which she had not paid yet, as we take a 50% deposit for custom pieces and the balance a week before the furniture leaves our warehouse in [redacted].  According to our policy, the restocking fee would have been $676.10.  Our team waived this $676.10 fee for [redacted] as a token of our appreciation for her patience with the process of producing a hand-carved custom piece.We consider this matter resolved as [redacted] received a total refund (again, an exception to our policy).

As we discussed, I believe that the check has been sent out; I will confirm with our accountant tomorrow.Thank you![redacted]

Complaint: [redacted]This email is to formally reject the offer from Fabulous and Baroque regarding Complaint ID #[redacted]. I am rejecting their offer because the statements given in their letter to you are completely false. Fabulous and Baroque offered to replace both the bed and the chair.I continued communication with Fabulous and Baroque regarding the replacement bed and chair and they continued to communicate back to me that they were working on getting them to me as soon as possible. I never said the chair was damaged. I said the chair looked like it had been fabricated in a hurry and looked cheap. At that point, they offered to replace the chair. I did ask to keep the chair at a discounted price, but Fabulous and Baroque told me that because it was not up to standard that they would prefer to fix their mistakes on that chair and replace it with a new one.Fabulous and Baroque never attempted to deliver a replacement bed.Fabulous and Baroque did attempt to deliver the replacement chair but because of delivery vehicle troubles they had to reschedule.Fabulous and Baroque continued to communicate to me that both my bed and chair were going to be replaced and delivered as soon as possible. Fabulous and Baroque told me that my bed had arrived in the USA and was awaiting shipment to me.Fabulous and Baroque told me that my replacement bed and chair should be delivered at the end of July 2014.  Thank you for your time regarding this matter. Regards,[redacted]

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