The following are our company’s Terms and Conditions:
All of our furniture is hand crafted and custom to each client, therefore all dates and lead times are approximate. A 50% deposit is required for all custom orders. 7 days prior to shipping, final payment will be taken using the card on file....
Delays in shipment may include but are not limited to:alterations to existing designs,use of custom fabric or paint, results of severe weather, port delays, or US Customs. Once you place your order, please understand there are no refunds or cancellations. ALL SALES ARE FINAL. Please call ###-###-#### or [redacted]l@[redacted].com for further details. **All orders must be inspected at time of delivery prior to acceptance of your order, no exceptions.
Complaint: [redacted]
I am rejecting this response because:The chair was purchased via a third party, but they did not have the chair. Fabulous and Baroque offered to fabricate the chair. Therefore, communication with the third party is irrelevant. When I was unsatisfied with the chair; Fabulous and Baroque offered to replace the chair. After I asked to keep the chair at a discounted price and purchase another chair, they declined because the said they preferred to replace the chair. They never attempted to deliver the replacement bed in March 2014. They attempted to deliver the replacement chair in March 2014. I was available at the given time frame they gave me for the delivery of the replacement chair. They were 10 hours behind schedule and I, unfortunately, was unavailable at that time. I am glad they have offered to replace the bed, again. However, they offered to replace the bed and chair, and I need them to do that. If the chair fabric is unavailable, I am open to other suggestions. However, as I stated above, they attempted to deliver the replacement chair in March 2014. What happened to that chair?
Regards,
[redacted]
Fabulous & Baroque apologizes for Ms. [redacted] frustrations with her furniture and office staff. Our records indicate that our office staff communicated multiple times both via email and telephone with Ms. [redacted] after the delivery of her headboard to her home. Each time she...
raised a concern regarding the size of her headboard for her bed, we directed her to our website where it reflects that all headboards for the Babette Bed - White are listed with the same height of 72". We do advertise the Full size bed dimensions to be as follows: 79" L x 58" W x 72" H. The 58" that Ms. [redacted] is referring to as listed on our website is for the width of our full bed, which is the size of bed that was ordered. As stated on our website, quotes, and invoices that are signed prior to our clients orders being placed, due to the custom nature of our product, we do not offer a refund or exchange. The exception to this statement is if product is damaged prior to delivery. Ms. [redacted] signed for the dimensions of the bed provided prior to her order being placed, as well as signed that the bed met her approval when our personal delivery team installed her bed in her home.In regards to the chairs for Ms. [redacted], she did notice small paint defects and refused the delivery. Our delivery team did offer to repair the minor paint defects that had occurred during transit, but Ms. [redacted] refused to have the team attempt to repair. We have a full disclosure on our website, and included in the signature line of all emails and invoices. All refund checks for damaged items are issued within 90 days of refusal of delivery.It is our goal to provide our customers with the furniture of their dreams, and do our best to provide outstanding customer service during all aspects of a clients experience. We are truly sorry if Ms. [redacted] has not felt she received the services that we described.
The following are our company’s Terms and Conditions:
All of our furniture is hand crafted and custom to each client, therefore all dates and lead times are approximate. A 50% deposit is required for all custom orders. 7 days prior to shipping, final payment will be taken using the card on file....
Delays in shipment may include but are not limited to:alterations to existing designs,use of custom fabric or paint, results of severe weather, port delays, or US Customs. Once you place your order, please understand there are no refunds or cancellations. ALL SALES ARE FINAL. Please call ###-###-#### or [redacted]l@[redacted].com for further details. **All orders must be inspected at time of delivery prior to acceptance of your order, no exceptions.
Complaint: [redacted]
I am rejecting this response because:The chair was purchased via a third party, but they did not have the chair. Fabulous and Baroque offered to fabricate the chair. Therefore, communication with the third party is irrelevant. When I was unsatisfied with the chair; Fabulous and Baroque offered to replace the chair. After I asked to keep the chair at a discounted price and purchase another chair, they declined because the said they preferred to replace the chair. They never attempted to deliver the replacement bed in March 2014. They attempted to deliver the replacement chair in March 2014. I was available at the given time frame they gave me for the delivery of the replacement chair. They were 10 hours behind schedule and I, unfortunately, was unavailable at that time. I am glad they have offered to replace the bed, again. However, they offered to replace the bed and chair, and I need them to do that. If the chair fabric is unavailable, I am open to other suggestions. However, as I stated above, they attempted to deliver the replacement chair in March 2014. What happened to that chair?
Regards,
[redacted]
Fabulous & Baroque apologizes for Ms. [redacted] frustrations with her furniture and office staff. Our records indicate that our office staff communicated multiple times both via email and telephone with Ms. [redacted] after the delivery of her headboard to her home. Each time she...
raised a concern regarding the size of her headboard for her bed, we directed her to our website where it reflects that all headboards for the Babette Bed - White are listed with the same height of 72". We do advertise the Full size bed dimensions to be as follows: 79" L x 58" W x 72" H. The 58" that Ms. [redacted] is referring to as listed on our website is for the width of our full bed, which is the size of bed that was ordered. As stated on our website, quotes, and invoices that are signed prior to our clients orders being placed, due to the custom nature of our product, we do not offer a refund or exchange. The exception to this statement is if product is damaged prior to delivery. Ms. [redacted] signed for the dimensions of the bed provided prior to her order being placed, as well as signed that the bed met her approval when our personal delivery team installed her bed in her home.In regards to the chairs for Ms. [redacted], she did notice small paint defects and refused the delivery. Our delivery team did offer to repair the minor paint defects that had occurred during transit, but Ms. [redacted] refused to have the team attempt to repair. We have a full disclosure on our website, and included in the signature line of all emails and invoices. All refund checks for damaged items are issued within 90 days of refusal of delivery.It is our goal to provide our customers with the furniture of their dreams, and do our best to provide outstanding customer service during all aspects of a clients experience. We are truly sorry if Ms. [redacted] has not felt she received the services that we described.