Fabuwood Cabinetry Corp

December 3, To Whom This May Concern: You recently received a complaint regarding Fabuwood cabinetspurchased months ago that were finished in two different colorsPlease be aware that Fabuwood does not deal directly withend usersWe are a wholesale company, and all claims must be made via aFabuwood dealerWe received this complaint from the dealer on November 18,We responded promptly by sending a finisher directly to the site to refinishthe cabinets in one uniform colorThe homeowner refused our offer, statingthat he can’t have work done on the kitchen at this time, as he is selling thehouse and will be closing this Friday, December We advised the homeowner towait until the sale is complete, after which time the dealer should becontacted by the new owner to make arrangements for the refinishing to takeplaceWe trust that this has satisfactorily clarified the matterSincerely, [redacted]

To Whom this may Concern, You recently received a complaint from a Fabuwood client regarding a cabinet we declined to replaceThe Ms [redacted] is claiming Fabuwood has reneged on our warrantyPlease be aware that Fabuwood does not deal with end users directlyWe are a wholesale company and all warranty claims must be made via a Fabuwood dealerWhen Ms [redacted] ’s dealer, [redacted] ***, contacted Fabuwood the first time the quality of our merchandise came into question, Fabuwood verified the damage and replaced the product in July of At the time the Ms [redacted] filed a second quality complaint, their contractor owed Fabuwood a substantial amount of moneyWe understand how frustrating it is for Ms [redacted] to feel as if we are not standing behind our product, but that is far from the caseSince we do not deal with end users directly, for as long as Ms [redacted] ’s contractor has an unpaid balance with Fabuwood, we are not able to service any of their customersOnce [redacted] ***’s account is in good standing, Fabuwood will be happy to service their end user warranty requests.Please be advised that the contractor in question, [redacted] , has done over $140,in business with Fabuwood in the last two years and has never once had a quality complaint with our companyWe trust that this has clarified the matterSincerely, [redacted]

To who it may Concern Fabuwood is a wholesale company and sell to registered dealers only Any purchases or return claims must be submitted directly to the dealerThe dealer is then responsible for handling and directing all purchases and warranty claims to the appropriate Fabuwood departmentsWe strongly urge all customers to carefully review the year limited warranty, which provides clarity to any and all replacement claimsWe are aware of this situation and have replaced all damaged items covered by the warrantyThe dealer continues to work with their customers to find a resolutionWe are confident that the company from which the original purchase was made, is responding appropriately and accordinglyFabuwood Customer Service Team

December 15, 2014To Whom This May Concern:You recently received a complaint regarding Fabuwood cabinets purchased through a Fabuwood dealer that is no longer a dealer of ours Please be aware that Fabuwood does not deal directly with end-usersWe are a wholesale company, and all claims must be made via a Fabuwood dealerThe item the end-user claims has been missing was not on the order, therefor the end-user can order it through a Fabuwood dealerWe will be more than happy to help this end-user to find a dealer in their area that can help them place a new order for the item which was missed As for the color issue, we sell all the product through a door sampleWe believe that this order was placed by the dealer through the door sample we had provided to the dealer, and this is the exact color that we sell now to hundreds of other dealersWe trust that this has satisfactorily clarified the matter Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: From: [redacted] [mailto: [redacted] ] Sent: Thursday, November 06, 5:PMTo: [redacted] Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint [redacted] This complaint is still not resolvedPlease reopen this complaint [redacted] Sent from my iPad On Oct 18, 2014, at 6:AM, [redacted] wrote: You have a new message from the Revdex.com of New Jersey in regards to your complaint [redacted] Please click on the link below to access the online dispute resolution web site and read this messageClick Here to view the complaint If your email program does not support HTML copy and paste the link below into your browser [redacted] This is a post-only mailingReplies to this message are not monitored or answeredIf you have any further questions or concerns, please do not hesitate to contact us a [redacted] Thank you Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: refuse their response: Fabuwood did attempt to quickly address the defects with my cabinetsThey sent the replacement items needed, but in no way did Fabuwood complete the warranty repairs as they promisedI was repeatedly told by Meyer R that my cabinets would be perfect and that I would never notice any repair work was performed on them Fabuwood is not being entirely truthful in their responseThe repair work is not complete, as certain repairs can't be done until Fabuwood reinstalls my doors and drawers that were removed by their employee and are currently in their possession Once reinstalled, as per my conversation with Meyer, all of the doors and drawers would be adjusted to properly line up and look straight, in which one panel on a sink cabinet has already been completedAlso, the finisher was not at my house every day from October 9, to November 4, He did work a few hours a day over a week period, doing other Fabuwood jobs in between I was originally told the repairs should take daysThe finisher admitted that my repair work was different then his ordinary repairs and beyond what he is qualified to do, but he will fix itThis became evident as he was not making progress, worked on the same panel every day he was at the house, in which it got worse and not better, stained my floor, left glue on my brand new appliances and damaged a shed in my backyard, while using my compressor, because he mentioned he was having problems with hisI was in constant communication with Fabuwood, (Meyer R, head of returns and repairsMark, the field representative, and an owner) I continually expressed my concerns with how their finisher was doing with the repairs over emails and text message, sending pictures each timeMeyer assured me numerous times that he spoke to Carlos (the finisher) and the repairs would be completed and I would never notice them The bottom line is that if Fabuwood stands by their product and their work, then they should finish the repair work that was started and not walk away in the middle The customer (who is trying to make it easier for everyone and complete his kitchen), should not be supplying the repair man with: A filler stick for the holes because he forgot the correct colorLadders Lights A compressor to spray the doors (denting my shed door removing compressor) Saw horses, wood and a table to spray and store doors and draw fronts I am currently left with: · Cabinets with no doors or draw fronts · Stain that doesn't match in the repaired areas · Dents in the cabinets where the hard stoppers hit · Screw holes that are stripped out and will not support the doors · Broken hinges (new ones sent but not replaced) · Cut shelf height adjusters (new ones sent but not replaced) · Stain and filler stick stuck to my tiles and in my grout (which disproves Meyer’s statement of the floor being covered when in fact all that was covered were the finishers tools .pics taken) · Cabinets that have had the clear coat finish sanded off by Fabuwoods employees and never resprayed And glue from the tape they used on my appliances A reputable company who prides themselves on having “Award Winning Cabinets”, in which was presented to me as the consumer, would not send an unqualified repair person to a repair job and then walk off in the middle leaving the repairs undone To try assist in the resolution of this matter, I suggested having an outside cabinet repair professional take a look at the cabinets and give a third party opinionFabuwood agreed, and a meeting took place at my homeIn attendance was Marc, a rep from Fabuwood, the outside repair person, and myself The cabinets work were inspected and a determination was made that the repairs were not done properly Two days later Fabuwood sent a letter that the repairs have been completed and my matter was closed out I have asked Fabuwood to stand by their product and finish what they started, and to either finish the repairs that they started, remove the existing cabinets and start over with what I originally ordered, or refund me my purchase price plus installation Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Thank you for your correspondence dated April 18, I am interested in reaching amicable resolution as well, and believe your initial offer of $is a good starting pointAs you are aware, at the present time I have sanded, rough scratched cabinetry, with doorless cabinets and drawers As you also know I paid Fabuwood's representative over $19,and another company over $3,to install themTo resolve this situation, especially since Fabuwood still has all the doors, I will have to find a company that is willing to use the existing cabinetry, fix all of the defective areas, create over doors and spray everything to matchThis task will take more than a few daysBut, once I receive a few legitimate estimates (which can not even begin to start making calls untill I return home from vacation on Monday May 2nd)Once I obtain my estimates to fix the cabinets, as well as the costs to repair my personal property damanged by Fabuwood as previously discussed, I can intelligently respond with a counter offer and not be pressured without having the estimates in handIf you truly wish to settle this situation with a compromise, I am sure we can come to a conclusion being that there are several optionsLet me know you decision.Sincerely[redacted] Regards, [redacted] ***

We are a wholesale company and sell to registered dealers onlyAny purchases or return claims must be submitted directly to the dealerThe dealer is then responsible for handling and directing all purchases and warranty claims to the appropriate Fabuwood departmentsWe strongly urge homeowners to carefully review the year limited warranty, which provides clarity to any and all described claimsWe are aware of this situation and are confident that the company from which the purchase was made has responded accordinglyIn this instance, we have replaced all reported damageAll cabinets included in the original order were produced and deliveredThe company from which this order was purchased failed to include some items on the initial order but has since corrected the error and ordered the cabinets to be sent to the homeowner There was a request by the homeowner to receive additional items desired, free of chargeThis is a request that cannot be approved, as this is a new order request, not a warranty claimAny further warranty related concerns must be processed through the Fabuwood dealer

We have had our kitchen with. The Fabuwood kitchen cabinets for over 2 years now and love it. You can see the full kitchen here: https://www.thepinkdream.com/fabuwood-cabinet-review/

Fabuwood stands behind its productsWe responded promptly when we received the customer’s original complaint. We sent not only replacement products for all products that he wanted replaced, we also sent a finisher to take
care of his remaining issuesAside from addressing the original issues, our finisher, upon customer’s request, sanded and replaced most of the door bumper spots of the kitchen cabinets merely because the customer did not like how the door bumpers were touching the cabinets The finisher also attempted to fix holes in the kitchen cabinets and moldings made by the third party installers hired by the customer. Our finisher went to the customer’s house every day from October 9, to November 4, getting there generally by pm, sometimes at am, and staying generally until pm, sometimes pm.
The customer requested our finisher to redo his work repeatedly because the customer didn’t “like” the end result. Despite all of our efforts, the customer has not signed off on any work and is still insisting on “repairs” to nicks, holes and stains that were made by his installers. As of this date, the only work needed to complete the customer’s order is to have the kitchen cabinet doors installed by his installer. The doors are ready for delivery but the customer has refused to accept delivery
Thank you
Meyer R

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me

In response to claim # ***, please be advised that we are
terribly sorry the homeowner has had this aggravationUnfortunately this is
the first we are hearing about this
We will contact the Dealer, *** ***, and try to schedule
a replacement as soon as
possible
Also, please be advised that in observance of the *** Holiday
we will be closed from Tomorrow, Oct till and will return Monday, Oct We
will prioritize this when we return to have the homeowner satisfied before Dec

To Whom this may Concern, You recently received a complaint from a Fabuwood client regarding a cabinet we declined to replace. The Ms. [redacted] is claiming Fabuwood has reneged on our warranty. Please be aware that Fabuwood does not deal with end users directly. We are a wholesale...

company and all warranty claims must be made via a Fabuwood dealer. When Ms. [redacted]’s dealer, [redacted], contacted Fabuwood the first time the quality of our merchandise came into question, Fabuwood verified the damage and replaced the product in July of 2013. At the time the Ms. [redacted] filed a second quality complaint, their contractor owed Fabuwood a substantial amount of money. We understand how frustrating it is for Ms. [redacted] to feel as if we are not standing behind our product, but that is far from the case. Since we do not deal with end users directly, for as long as Ms. [redacted]’s contractor has an unpaid balance with Fabuwood, we are not able to service any of their customers. Once [redacted]’s account is in good standing, Fabuwood will be happy to service their end user warranty requests.Please be advised that the contractor in question, [redacted], has done over $140,000 in business with Fabuwood in the last two years and has never once had a quality complaint with our company. We trust that this has clarified the matter. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:
refuse their response:
 
Fabuwood did attempt to quickly address the defects with my cabinets. They sent the replacement items needed, but in no way did Fabuwood complete the warranty repairs as they promised. I was repeatedly told by Meyer R that my cabinets would be perfect and that I would never notice any repair work was performed on them.  Fabuwood is not being entirely truthful in their response. The repair work is not complete, as certain repairs can't be done until Fabuwood reinstalls my doors and drawers that were removed by their employee and are currently in their possession.  Once reinstalled, as per my conversation with Meyer, all of the doors and drawers would be adjusted to properly line up and look straight, in which one panel on a sink cabinet has already been completed.
Also, the finisher was not at my house every day from October 9, 2015 to November 4, 2015.  He did work a few hours a day over a 3 week period, doing other Fabuwood jobs in between.  I was originally told the repairs should take 3 days. The finisher admitted that my repair work was different then his ordinary repairs and beyond what he is qualified to do, but he will fix it. This became evident as he was not making progress, worked on the same panel every day he was at the house, in which it got worse and not better, stained my floor, left glue on my brand new appliances and damaged a shed in my backyard, while using my compressor, because he mentioned he was having problems with his.
I was in constant communication with Fabuwood, (Meyer R, head of returns and repairs. Mark, the field representative,  and  an owner).  I continually expressed my concerns with how their finisher was doing with the repairs over emails and text message, sending pictures each time. Meyer assured me numerous times that he spoke to Carlos (the finisher) and the repairs would be completed and I would never notice them.  
The bottom line is that if Fabuwood stands by their product and their work, then they should finish the repair work that was started and not walk away in the middle.  The customer (who is trying to make it easier for everyone and complete his kitchen), should not be supplying the repair man with: 
A filler stick for the holes because he forgot the correct color.
Ladders
Lights
A compressor to spray the doors (denting my shed door removing compressor)
Saw horses, wood and a table to spray and store doors and draw fronts
 I am currently left with:
·     Cabinets with no doors or draw fronts
·     Stain that doesn't match in the repaired areas
·     Dents in the cabinets where the hard stoppers hit
·     Screw holes that are stripped out and will not support the doors
·     Broken hinges (new ones sent but not replaced)
·     Cut shelf height adjusters (new ones sent but not replaced)
·     Stain and filler stick stuck to my tiles and in my grout (which disproves Meyer’s statement of the floor being covered when in fact all that was covered were the finishers tools….pics taken)
·     Cabinets that have had the clear coat finish sanded off by Fabuwoods employees and never resprayed
     And glue from the tape they used on my appliances 
A reputable company who prides themselves on having “Award Winning Cabinets”, in which was presented to me as the consumer, would not send an unqualified repair person to a repair job and then walk off in the middle leaving the repairs undone.  
To try assist in the resolution of this matter, I suggested having an outside cabinet repair professional take a look at the cabinets and give a third party opinion. Fabuwood agreed, and a meeting took place at my home. In attendance was Marc, a rep from Fabuwood, the outside repair person, and myself.  The cabinets work were inspected and a determination was made that the repairs were not done properly.  Two days later Fabuwood sent a letter that the repairs have been completed and my matter was closed out. 
I have asked Fabuwood to stand by their product and finish what they started, and to either finish the repairs that they started, remove the existing cabinets and start over with what I originally ordered, or refund me my purchase price plus installation.
Regards,
[redacted]

To who it may Concern
Fabuwood is a  wholesale company and sell to registered dealers only....


Any purchases or return claims must be submitted directly to the dealer. The dealer is then responsible for handling and directing all purchases and warranty claims to the appropriate Fabuwood departments. We strongly urge all customers to carefully review the 5 year limited warranty, which provides clarity to any and all replacement claims.
We are aware of this situation and have replaced all damaged items covered by the warranty. The dealer continues to work with their customers to find a resolution. We are confident that the company from which the original purchase was made, is responding appropriately and accordingly...
Fabuwood Customer Service Team

Complaint: [redacted]
I am rejecting this response because:
From: [redacted] [mailto:[redacted]] Sent: Thursday, November 06, 2014 5:07 PMTo: [redacted]Subject: Re: You have a new message from the Revdex.com of New Jersey in regards to your complaint [redacted]
This complaint is still not resolved. Please reopen this complaint. [redacted]
Sent from my iPad
On Oct 18, 2014, at 6:35 AM, [redacted] wrote:
You have a new message from the Revdex.com of New Jersey in regards to your complaint [redacted]. Please click on the link below to access the online dispute resolution web site and read this message. Click Here to view the complaint 
If your email program does not support HTML copy and paste the link below into your browser [redacted] 
This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us a[redacted] 
Thank you
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Thank you for your correspondence dated April 18, 2016. I am interested in reaching amicable resolution as well, and believe your initial offer of $8147.53 is a good starting point.
As you are aware, at the present time I have sanded, rough scratched cabinetry, with doorless cabinets and drawers.  As you also know I paid Fabuwood's representative over $19,000.00 and another company over $3,000.00 to install them.
To resolve this situation, especially since Fabuwood still has all the doors, I will have to find a company that is willing to use the existing cabinetry, fix all of the defective areas, create over 50 doors and spray everything to match.
This task will take more than a few days. But, once I receive a few legitimate estimates (which can not even begin to start making calls untill I return home from vacation on Monday May 2nd).
Once I obtain my estimates to fix the cabinets, as well as the costs to repair my personal property damanged by Fabuwood as previously discussed, I can intelligently respond with a counter offer and not be pressured without having the estimates in hand.
If you truly wish to settle this situation with a compromise, I am sure we can come to a conclusion being that there are several options.
Let me know you decision.Sincerely.[redacted]
Regards,
[redacted]

December 15, 2014To Whom This May Concern:You recently received
a complaint regarding Fabuwood cabinets purchased through a Fabuwood dealer
that is no longer a dealer of ours.
Please be aware that Fabuwood does not deal directly with
end-users. We are a wholesale company,...

and all claims must be made via a
Fabuwood dealer. The item the end-user claims has been missing was not on the
order, therefor the end-user can order it through a Fabuwood dealer. We will be
more than happy to help this end-user to find a dealer in their area that can
help them place a new order for the item which was missed.
As for the color issue, we sell all the product through a door
sample. We believe that this order was placed by the dealer through the door sample
we had provided to the dealer, and this is the exact color that we sell now to
hundreds of other dealers.
We trust that this has satisfactorily clarified the matter.
Sincerely, [redacted]

December 3, 2014 To Whom This May Concern: You recently received a complaint regarding Fabuwood cabinetspurchased 18 months ago that were finished in two different colors. Please be aware that Fabuwood does not deal directly withend users. We are a...

wholesale company, and all claims must be made via aFabuwood dealer. We received this complaint from the dealer on November 18,2014. We responded promptly by sending a finisher directly to the site to refinishthe cabinets in one uniform color. The homeowner refused our offer, statingthat he can’t have work done on the kitchen at this time, as he is selling thehouse and will be closing this Friday, December 5. We advised the homeowner towait until the sale is complete, after which time the dealer should becontacted by the new owner to make arrangements for the refinishing to takeplace. We trust that this has satisfactorily clarified the matter. Sincerely,  [redacted]

We are a wholesale company and sell to registered dealers only.
Any purchases or...

return claims must be submitted directly to the dealer. The
dealer is then responsible for handling and directing all purchases and
warranty claims to the appropriate Fabuwood departments. We strongly urge homeowners
to carefully review the 5 year limited warranty, which provides clarity to any
and all described claims. We are aware of this situation and are confident that
the company from which the purchase was made has responded accordingly. In this
instance, we have replaced all reported damage. All cabinets included in the
original order were produced and delivered. The company from which this order
was purchased failed to include some items on the initial order but has since
corrected the error and ordered the cabinets to be sent to the homeowner .
There was a request by the homeowner to receive additional items desired, free
of charge. This is a request that cannot be approved, as this is a new order
request, not a warranty claim. Any further warranty related concerns must be
processed through the Fabuwood dealer.