Facet Foundry Jewelry Studio, Inc.

I have given the customer 15 points on her card for the 6 points she was missing and the balance as a courtesy. However I would like her to know she is only entitled to earn points at participating locations.

Thank you for taking the time to share your comments with us. All Subway® locations are individually owned and operated. Participation in national promotions and the acceptance of coupons is determined by the individual owners and may vary from location to location. Federal Law and many State...

Laws prohibit the mandating of pricing or participation in promotions since it is considered price fixing to do so.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]2, and find...

that this resolution is satisfactory to me.
Thank you so much for helping me resolve this issue! It is very sad that the business did not care to resolve it without your involvement... Appreciate all your help!Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Richard Bonfiglio

Team, Points were added on 4/10/15. [redacted] ([redacted])  tried to contact the customer but there was no answer and she left a voicemail. She also sent an e-mail letting the customer know that points were awarded. Case [redacted]

Hi,Here is the additional information I wanted you to see. This is on our website and also on the back of the Subway points card : *Earned Rewards Points expire 36 months from the date they are earned. This...

information is also under the Subway Points Card site under FREQUENTLY ASKED QUESTIONS :Do SUBWAY® Card Rewards Points expire?Yes. Earned Rewards Points expire 36 months from the date they are earned if not used, unless stated otherwise by Value Pay Services LLC or prohibited by law.  This is our RESPONSE to the customers complaint :Look forward to hearing from you,[redacted]Customer CareSubway World HQ's[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The owner was very pleasant and the staff at the restaurant was delightful as well.  It is a pleasure doing business where customers are truly appreciated.
Sincerely,
[redacted]

The manager sent the following response: I called the number that was left and it was wrong and I couldn't get to her so I sent her an email letting her know my apologies for the inconvenience that happened in my store. I am waiting for her reply. Tell us why here...

The $9.93 and 69 reward points from her frozen card have been transferred to her active rewards card.

I have sent your request to the Marketing Team to have your email removed.

The following is the response I sent to Mr. [redacted].   Wednesday, July 29, 2015 Dear Mr. [redacted]: Thank you for taking the time to contact us in regard to your Electronic [redacted]® Card.  I’m sorry you are having such a difficult time. I would suggest you obtain a new card and have it...

activated. You may then have the balance from the damaged card transferred to your new card at your local [redacted] Restaurant. To protect our valued customers we strongly suggest you register your card to help prevent fraud in case it is ever lost. Once the card is activated and the balance transferred go to my[redacted]card.com and register your new card. You can select any digit you would like to put in for the cell phone number i.e. [redacted] or you may also use your home phone number as your cell phone. In an effort to better assist you I have also attached the Request Rewards Points Form and Refund Request Form for your convenience. Again, thank you for being a loyal [redacted]® customer. Sincerely,  [redacted] Customer Service Manager Comment ID: [redacted]     Regards [redacted] Customer Care Manager [redacted]

From: [redacted]] Sent: T[redacted] To: mso[redacted] Subject[redacted] Importance: High       Hi, Here is the RESPONSE from the Owner…   Customer Information: Rose Johnson  3608 Pickett Court  Tallahassee , FL...

32311 Daytime Phone: 850-980-5439 E-mail: [email protected]   Response 2.16.17 ss     From: sharon middleton [mailto:[email protected]] Sent: Thursday, February 16, 2017 3:39 PM To: Austin <[email protected]>; Steve Williams <[email protected]>; Customer Care <[email protected]>; Vikas Agrawal <[email protected]> Subject: Re: Customer Service Comment for Store 1873 Comment ID # 4223247   Customer Service Comment for Store 1873 Comment ID # 4223247 I spoke with Rose. She was very sad about that honey oat.  She is hosting a meeting near our apalachee location tomorrow. I have instructed the manager to bake a batch of honey oat and make a platter with a couple of Tuna sandwiches in it. Customer is now delighted and we can show off a platter at there meeting.

I have adjusted the customers card with 100 points.   Regards Paula A. G[redacted]

Complaint: [redacted]
I am rejecting this response because:My phone number is ###-###-####.  I have not been spoken to and it appears that this response is a lie from Subway restaurant.  In addition, I was sent to insurance already and they completely failed to do anything.  I repeat, you have already stated that "I would be sent to insurance" and it was a lie.  I expect an actual response.  The insurance company did not contact me and failed to do anything whatsoever.  You cannot pass the buck, you served inedible chunks of foreign substances to your customers and I have one in my refrigerator as evidence.  This is an issue for Subway to resolve, not an insurance company.
Sincerely,
[redacted]

The manager had sent me 2 -6" coupons. I had 3-foot longs. Again I want a refund
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Yes, their had been activity of my mother putting money on our gift cards, and me using it to buy food. Thar is the purpose of a gift card, Their is $8.00 on it that card now because, I had her stop refilling it. Every time I go too eat I end up being told my $50 dollar gift card is frozen for an unknown reason.  You can see how frustrating that is, and on top of that I have never called customer service and, been on hold for less the 30 minutes. A quick google search brings up a forum about how lame your gift card/ customer service is.   "[redacted]" Its whatever, lesson learned thanks.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

From: [redacted]  Sent: Friday, January 30, 2015 2:39 PM To: [redacted] Subject: FW: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]   Hi[redacted],   As mentioned in the last email I sent below by the owner. Card Services and their records see no frozen action. Card Service has fraud checks in place that will freeze a card if too much activity and/or card merges occur in a short time frame. The card can be released if the customer calls the[redacted] call center (the only way this can be fixed). The number is on the back of every card. We have no access or visibility from our offices.   Regards [redacted]

Complaint: [redacted]
I am rejecting this response because:Subway is correct, that the points disclaimer is on their website, however,  when a customer is prompted by a Subway employee, to start a Subway Points Account, because they are purchasing multiple sandwiches, the Subway employee doesn't review disclaimers like this with the customer.  The customer in good faith opens the Points Account, and continues to purchase product, earning points with each purchase.  I have many accounts that earn points, as I'm sure the person reading this email has.  I have a credit card that earns points with each purchase.  I earn points by staying at a certain chain of Hotels. etc.  How many times has a customer taken the time to research a companies website to review the fine print regarding their Points Account.  I venture to say that  the majority of customers never research this information.There is an assumption on the customers part that the company they are dealing with will handle a Loyal Customer with Good Customer Service.  In this case Subway is not treating a Loyal Customer with any type of Good Customer Service.  Deducting over 1,000+ points from my account without notifying me before hand, is STEALING.  Subway has my email address.  I get offers from them all the time.  They could have contacted me to let me know that - HEY - YOUR ABOUT TO LOSE 1,000 POINTS, YOU MAY WANT TO REDEEM THEM BEFORE THEIR GONE...This is not Good Customer Service, and I challenge anyone at Subway to explain to me how STEALING points from a customers account is a way to build a Loyal Customer Following.I emphasize the word STEALING, because I earned these points, I paid for them with my money.  The points were in my account, to be redeemed at a later date.We are not talking about 50 points here, we are talking about 1,000+ points.  As a good gesture on Subway part, they should reinstate some of these points, with the understanding going forward that there is a 36 months window to redeem them.
Sincerely,
[redacted]

This was escalated when it happened to Card Services. I have gone ahead and gave [redacted]a her 30 missing points as well as 75 more for a free footlong regular sub.

OWNER RSP (MJ) 09/15/15 From: Ahmed & Shaista K[redacted] [[redacted]] Sent: Tuesday, September 15, 2015 9:35 PM To: Maureen J[redacted] <[redacted]> Subject: Re: Customer Service Comment for Store [redacted] Comment ID # [redacted] Spoke with the customer; sending coupons;...

spoke with the employee and retrained in toasting and customer service skills. Regards Paula A. G[redacted] Customer Care Manager