Facet Foundry Jewelry Studio, Inc.

Complaint: [redacted]
I am rejecting this response because:Subway is correct, that the points disclaimer is on their website, however,  when a customer is prompted by a Subway employee, to start a Subway Points Account, because they are purchasing multiple sandwiches, the Subway employee doesn't review disclaimers like this with the customer.  The customer in good faith opens the Points Account, and continues to purchase product, earning points with each purchase.  I have many accounts that earn points, as I'm sure the person reading this email has.  I have a credit card that earns points with each purchase.  I earn points by staying at a certain chain of Hotels. etc.  How many times has a customer taken the time to research a companies website to review the fine print regarding their Points Account.  I venture to say that  the majority of customers never research this information.There is an assumption on the customers part that the company they are dealing with will handle a Loyal Customer with Good Customer Service.  In this case Subway is not treating a Loyal Customer with any type of Good Customer Service.  Deducting over 1,000+ points from my account without notifying me before hand, is STEALING.  Subway has my email address.  I get offers from them all the time.  They could have contacted me to let me know that - HEY - YOUR ABOUT TO LOSE 1,000 POINTS, YOU MAY WANT TO REDEEM THEM BEFORE THEIR GONE...This is not Good Customer Service, and I challenge anyone at Subway to explain to me how STEALING points from a customers account is a way to build a Loyal Customer Following.I emphasize the word STEALING, because I earned these points, I paid for them with my money.  The points were in my account, to be redeemed at a later date.We are not talking about 50 points here, we are talking about 1,000+ points.  As a good gesture on Subway part, they should reinstate some of these points, with the understanding going forward that there is a 36 months window to redeem them.
Sincerely,
[redacted]

CUSTOMER EMAIL 1-5-17 From: [redacted]] Sent: Monday, May 01, 2017 3:56 PM To: [redacted]> Subject: Re: SUBWAY Thanks for getting back to me. After talking to about 5 different customer representatives and waiting on the phone for...

about an hour and half total times between all of them the last representative actually told us how to convert our number to a physical card. Your first representative working at the number given to me by your online chat person(since they had no idea what was going on) Barely listened to what I said and put me through to the subway card representatives...who did not help either besides confirming your online app and phone app weren't working. The next day I talked to someone again at the same number and they said that I can go to the subway store and they should help me be able to convert it to a physical card. No one knew what to do at any of the stores out here. They looked at me like I was crazy. Called back the number again last representative told me to grab a physical card at one of the stores and to log onto the app and I can just do it myself. Ridiculous that no one could help me until the very last one after asking how many times how I am suppose to use my e-mail gift card if both your apps are down....but it is finally solved. Thanks.

I am very sorry you feel it was underhanded but our Ad Agency does follow all the Federal Guidelines and it does state *Additional charge for extras and deluxe. Plus applicable tax. Price higher in ** & [redacted] May not be combined with other offers, coupons, or discount cards. **All claims refer to...

sandwiches on 9-grain wheat bread prepared to standard recipe with lettuce, tomatoes, onions, green peppers and cucumbers. All chip-related trademarks are owned by [redacted]

From: [redacted]] Sent: Thursday, December 22, 2016 10:54 AM To: Customer Car[redacted] Cc: Dulce Garcia <[email protected]> Subject: RE: Customer Service Comment for Store 0 Comment ID # [redacted]   Hello [redacted]   The Subway® card is no...

longer frozen.

This was a promotion from [redacted] and the customer was responded to each time she contacted our Advertising Team with her complaint. Below is the last response they sent to her. From: [redacted] Received: 11/10/2015 12:08 PM To: [redacted] Subject: RE: Subway Customer ID...

[redacted] Hello, Thank you for contacting Subway®.  The C[redacted] Fourth and Footlong* promotion administrator is eprize.  If you have any questions regarding this promotion, please submit an inquiry directly to the promotion administrator, eprize, by using the form provided in their FAQs: [redacted] Regards, Al Thanks Paula [redacted]

An apology and $20 E-card were sent to the customer's email address on 10/14/16 to use at any Subway he wishes.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
And have received check 
Sincerely,
[redacted]

RESPONSE 1-15-15 I called the customer and left the message for her to call me back.  As far as the reward/cash card being frozen we haven’t froze any cash card from our location.  If she had given you the card number please forward it to me so that I can research more, I’ve pulled up all...

the records from IPC card history and there’s nothing matching to her explanations.    Regards; [redacted] ###-###-#### store #[redacted]   Regards [redacted]

The phone number this customer left on our website form was ###-###-####. All restaurants are individually owned. All owners of businesses carry Insurance for accidental insurance.  This owner turned the matter over to his Insurance Carrier and It is up to them to investigate and make their decision.

Revdex.com:It is too bad that it took this long and having to file a complaint with the Revdex.com just to get an address removed from your mailing list.
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]