Fahrenheit

My wife and I were very unsatisfied with the service we received recently from this company We had called them to service a broken air conditioning unit The only positive I can say is that they did come out within hours of calling as this was somewhat of an emergency but that is all I can say that is positiveThe tech that arrived did nothing other than listen to the unit, see the fan not spinning and then claim that the unit should be replaced He claimed that the condenser was bad and that we should also change the coil as the refrigerant would be incompatible He said he would come out the following day to do the repair and quoted us a price around $5, He then called his boss to see what he could do about the price and we then heard the same from his boss about why the whole unit should be replaced We asked about the condenser alone and that price was over $2,At this point we decided not to proceed and discussed a second opinion as we were both uncomfortable with the lack of any type of diagnostics or troubleshooting to the unitThrough business contacts we were able to connect with someone who came to the house, actually troubleshot the unit and determined that the only thing wrong was the fan motor which was replaced within a matter of minutes and cost us $I am very troubled by the business practices of this company and would not recommend them at all

Do not use this company: They are unprofessional, do shoddy work and they over charge! They charged us $for a new central air unit and air handler - no duct work or heating system work needed to be done, just a replacement of the AC equipmentTheir original charge was for $8300, but after an hour long argument with one of the owners, Joe, he finally agreed to give us a $credit if we gave them a good review here, which we originally didHowever, later (the day after we posted the original review) we found that they installed the system wrong and it leaked all over our basement causing severe water damage to my wall paneling and carpetThey sent someone out to fix it and because it took so long I missed my son's 5th birthday party! The carpet was destroyed and at first they said that they would take care of it, but all they gave me was $for the damagesIt cost $to replace the carpet, plus I had to replace some of the wood paneling, which I did not ask them to reimburse me forOwnership is rude and unprofessional - Joe is a bully who yelled at us over the phone and wouldn't let us get a word inWe went with them because they are in our community and we want to support local businessBut, we are so disappointed! We will tell all our neighbors, friends and co-workers not to use themMoreover, we are calling the Revdex.com and blacklisting them on our neighborhood website/list servePlease do not use this company for anythingThey are unprofessional, do shoddy work and over charge

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Thank you for agreeing never to contact us againI would like confirmation that all of my household's contact information has been removed from Fahrenheit's customer lists, databases, and directories Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: The business response is absolutely FALSEI believe I have to thank Revdex.com for trying to help my complaint but the continued responses of the business leaves me with no option but to take legal action against the businessThanks again for trying Regards, [redacted] ***

The thermostat could not have been wired improperly if the system ran without issue for four years As previously noted, a courtesy inspection of the system was done prior in which the system was found to be fully functional After years in the field, we are confident in our abilities and experience There is a list of tasks that go along with the replacement of the disconnect we suggested along with vigorous checks and procedures that our technicians follow in order to perform a proper diagnosis of the issue Additionally, any of our repairs are provided with a five-year guarantee which all of our long-term customers appreciateFor the other company to spend several hours trying to work through a thermostat displays his inexperience with heat pump systems and leads us to believe that his diagnostic is not correct Replacing a thermostat should usually take no more than 15-minutes if done properly Regardless, we provided the customer with a quote for replacing the disconnect including a five-year repair guarantee which was the true issue at hand and she chose not to accept Instead, another company performed the work that was not under warranty We cannot pay for another external repair performed by another company since it was not part of our installation, however, we will continue to honor your system's warranty.Now, Fahrenheit is incorrectly quoting meThe other company (the one that redid Fahrenheit's work) did an excellent jobI said that the technician spent a long time trying to figure out how Fahrenheit's technician wired our thermostat because such a sloppy job was done when it was installedFahrenheit's technician did NOT even look at the thermostatThey incorrectly diagnosed the disconnect; I say incorrectly, because after the disconnect was replaced (as it was pulled out of the wall by Fahrenheit), the emergency heat was still running at all timesThe thermostat was the issue.I don't know how Fahrenheit can continue to say that the thermostat was not the issueThe facts are thereAgain, Fahrenheit cut major corners when doing the install job and continues to justify their poor quality of work

We are slightly confused since our technician Alden went out to the property on July after the customer had concerns with the installation The thermostat wiring was corrected as was the refrigerant levels in the system We attempted to call the customer today to address his concerns,
however, he has not answered We have not heard from the customer since this visit, so this comes as quite as a surprise to us Please call us ASAP as we are of course willing to address any concerns But again, we are confused as he states that we have not been back since the original installation, however, we came out right away to address the customer's immediate concerns We stand by our work and are willing to take care of any issues the customer may have

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Complaint: ***
I am rejecting this response because:This issue is not resolved, so I'm not quite sure why the company keeps responding when they are offering absolutely no resolutionInstead, this exchange is going in circles, just like the phone conversation where I was hung up onWhat kind of company hangs up on a customer that spent $8,dollars with them? That factoid speaks for itself. To reiterate, I spent $8,on a top-of-the-line system - only to find out that corners were cut, old materials were left, and a sloppy wiring job was doneA sloppy wiring job CAN cause a thermostat to malfunction four years later, which is exactly what happenedA company with "
years in the field" who is "confident in our abilities and experience" should know this. Let's not forget, Fahrenheit damaged our disconnectLet's not forget they left old materialsLet's not forget that they did a poor job with the wiring of the thermostatInstead, of this company owning up to a poor job, they continue to justify their actionsThey continue to say that removing old parts wasn't in the contractThey continue to say that the thermostat was wired fineThey don't know this - they did NOT check. Fahrenheit also is very imaginative, saying there were multiple courtesy checks (not true) and saying the repairs the other company did were poor (not true) and now they are offering a warrantyA warranty on what? Repairs that they didn't do? Fahrenheit continues to put down the company that did the workThis company fixed Fahrenheit's errorsI keep being misquoted saying they worked for hoursLet me set the record straight: they worked for a while figuring out how Fahrenheit superficially installed a top-of-the-line unitA system that was working in emergency heat mode at all times is now fixed with the new thermostatThere's the evidence - plain and simpleThe thermostat was the problemNot the disconnect - that once again, Fahrenheit destroyed Let's be clear: I would NEVER recommend anyone to hire FahrenheitThey will give you a run for your money, cut every corner possible, and justify doing the absolute bare minimum by saying "it wasn't in the contract." Once again, I am requesting $in the repairs that I had to make on my $8,unitIt shouldn't matter who did the repairs when Fahrenheit made the errorIt's time to own up to it. Fahrenheit keeps responding with these nonsensical telltales; I will continue to reject the company's response until an actual, monetary resolution is proposed.
Regards,
*** ***

I am attaching two files for the customer to review One is an alert which pops up if the customer's name is searched in our system This alert pops up immediately to any user which indicates that the customer is not interested in using our services The second file is labeled "Customer Information." As you can see, the address, e-mail, and phone numbers have been removed from the customer record The only piece that remains is the name which I have blacked out here for privacy reasons

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

FebThe coldest day of the year and no heatThey were crazy busy but took the time to explaine my options without the sales person pressureThen the guys who came to install my new boiler worked until 10:at night to make sure that I had heat They were polite and professional and even at that time of the night cleaned up the job

On August 18, 2014, we provided the customer with a free, courtesy inspection of her heating system even though she had not yet paid for an additional year of our Preferred Service PlanWe did not charge for the visit since she had been a longtime customer of ours and we wanted to thank her with a
courtesy inspection of her system. When our technician saw the state of the hot water heater and the potential damage and safety issues she was facing, he provided her with a flat-rate quote for a replacement hot water heater including brand new safety gas shut-off switch and ball valves, a chimney liner, and all new flue pipe extended from the liner to both the furnace and hot water heater.The customer signed for the work to be performed and elected to finance with a reduced interest program that we offer through *** ***. Paperwork for financing was also signed at that time which we have on file. The work was performed according to state code regulations and everything has been functional since the time of installation. The customer also has a warranty with us which we will continue to honor. For over years, we have stood by our work and our system of flat-rate cost pricing. Regardless of the additional time, effort, or unforeseen parts needed to be installed, it provides the customer with a firm structured price that we can stand by. We cannot provide an itemized bill simply because we do not itemize prices by labor, materials, etc. It is for the benefit of the customer that we have always done this.The customer is receiving verbal quotes from coworkers that we cannot justify. This is our standard price for the work that was performed. The customer was not taken advantage of. She was provided with a quote for the work provided, signed the contract, and additionally signed both an application for credit and a transaction slip from *** ***. Still, we do not want to end things on a bad note or for the customer to feel unhappy, so we can provide her with an additional courtesy inspection of her system at no charge

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:Fahrenheit has failed to acknowledge my actual complaint: that their "invoice" is NOT an invoice and should NOT be represented in such a way as to trick customers into thinking it's for services rendered or agreed toIt is immaterial that other customers have paid them in the past; what is fraudulent is their business practices with these fake "invoice" which I have attached.Their response does not satisfy me nor does it address my issuesIt also (unsurprisingly) misrepresents the facts:They say "The notice and invoice that the customer received was for a Preferred Service Plan renewal." No where on the document does it say "renewal" or even give a date range for the planIt merely says "Preferred Service Plan for Gas Furnace and A/C." This is intentionally ambiguous and designed to trick past customers into paying for something they think they agreed toIf this is a renewal, would it not use the word "renew"? Can Fahrenheit point to where it says it is a renewal?They say "It states clearly on the notice that it is for the Preferred Service Plan and the date on which the plan would renew if the customer elected to continue their Preferred Service Plan for another year." Again, nowhere do they use the term "renewal" or "renew" on this, nor does it "state clearly" when this plan is forIt just lists a date with no contextThis is the opposite of "clear," which is the basis for my complaint.They close with "Also, his judgment of what he intends to pay for cannot be true if we have many happy customers who renew their service plans yearly and keep asking us to come back to their homes for their preventative maintenances." This is tantamount to: "because other people haven't complained, this customer is wrong." Despite the fact that this is irrelevant anyway, Fahrenheit's history on review sites like Yelp and Angie's List are evidence that many others HAVE complained.Fahrenheit's response is that this document states that it is a renewalIt doesn't say that at all, and I challenge them to point to where that is "clear." I reiterate that their invoicing practices are fraudulent and designed as a "gotcha!" to trick their customers into paying for something they have no intent on paying for
Regards,
*** ***

We dispatched our technician for the service call for a diagnostic of the customer's systemUpon his arrival, he found that the backup heat package on the heat pump had failed. In addition to the initial problem, the technician noticed several other issues with the heater that had come about
due to the age and condition of the 17-year-old unit. We were not comfortable performing a repair during this time since we would not be able to warranty a repair on a unit in this condition and age and provided the customer with our professional advice since a repair would not be cost-efficient nor would we feel comfortable performing a repair and providing an extremely short-term solution for her. We are sorry that the customer does not appreciate our years of experience and knowledge in the field

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Complaint: ***
I am rejecting this response because: Fahrenheit is again not being completely honest with their responseThis was a scheduled check of the furnace since I did not renew my contract because I told them that since my mother passed away I would be selling the houseSo there was no need to renew the contract, but I did want the furnace checked to make sure all was fineIt was not a courtesy done by FahrenheitAnd if they did not charge me for the visit, it was because they had already gauged me for the hot water heater. Rob, the gentleman who first came to the house to check the furnace, did a high pressure sell on me that the hot water heater was going to blow at any minute. He kept telling me that I would not only have to replace the hot water heater, but since it was so close to the furnace that it would most likely damage the furnace, and I would have to replace that as well, along with having to clean up the entire basement because it would be flooded. He said repeatedly that this would get to be very expensive and he would hate if that happened since that would definitely delay the sell of the houseI asked him if we could pay over time - he said noI asked if they could please bill me in my mother's name - since this was the estate's bill - he again said no because they had had problems getting paid in the past from estates and they did not work that wayHe said that the only way that this could be done, and done quickly (which was so important to do since the hot water heater was going to blow at any time), was to do the financing through *** *** under my nameI told him many times that I was not comfortable with this - but he insisted that this was the only solution and that the hot water heater was going to cause even more damage than what they were asking to fix it nowI reluctantly agreed to this arrangement because he made me feel that it was the only choice since the hot water heater was going to blow at any time nowWhen I spoke with Rob on the phone after speaking with my friends about the pricing, I told him my concerns and reiterated that I felt that I and my mother's estate were taken advantage of and that I was calling to give him a chance to fix the billI also asked him for an itemized bill (to the dime) of where exactly the $went toWhen I asked for this bill he told me again that the chimney liner cost $a floor and since I had two floors - I reminded him that I have a ranch houseI said - ok, there is $over price, let's see where else we could find some of the overpricingI reminded him that the chimney liner was only made out of sheet metal - not goldAt this point, he got real quiet and said that he would get me the billI said thanks and hung up the phone.In less than minutes, I had a phone call from JoeI believe that he identified himself as the general managerI told Joe that I had just gotten off the phone with Rob and that I had asked for an itemized bill because I believe that their bill was wrong and that they were taking advantage of me and my mother's estateHe said that was why he was calling meHe was going to verbally give me an itemization of the billI told him, I didn't want to speak about it, I wanted it in writing so that I could show my friends and my mother's attorneyAt this point he said well, I'm going to explain the bill to youHe started telling me about how he has to pay 40% in taxes to the government, and he has to pay for his employees health insurance, and continued on with thisI told him that this was typical costs and every business does the same thing - he was not uniqueI reminded him, that I just wanted a written itemized billHe got really rude with me and I told him very nicely that I didn't appreciate his attitude and that he better act professionallyAt which point he started yelling at me over the phone about everything that he has to payAgain, I asked him for a written itemized bill and asked that he stop yelling at meHe was yelling at me again and asked what price would make me happyI told him, that since he was so unprofessional and was yelling at me that I would have to get the itemized bill and show it to my mother's attorney and let him decide what the correct price was since I believe that he was overcharging us by to times the correct priceI told him I wanted the bill as soon as possible so that this could be reviewedAt this point we hung up
The actions above are not the actions of an honest or caring businessI believe that they take advantage of their customers and pressure them to believe that if they do not do what Fahrenheit tells them, then the worst will happen (like the hot water heater will blow at any time now and ruin everything)When reviewing the emailed itemized bill (attached to the original complaint), notice also that there is a 10% commissionAt no point did any one tell me about this 10% commissionIsn't this their profit and the rest is just overcharging and taking advantage of my deceased mother's estate
Regards,
*** ***

The notice and invoice that the customer received was for a Preferred Service Plan renewal. The Preferred Service Plan has been the heart of our business for over twenty years. It entitles customers to two yearly tune-ups (one for their heater and
air conditioning respectively), free emergency service visits if a problem occurs, discounts if any repairs are necessary, and plenty of other extra benefits. We have hundreds of customers who have renewed their Preferred Service Plans year-after-year with us. This customer had a service plan with us from 5/30/- 5/29/14. We sent them a renewal at the same price for which they chose not to accept and we have absolutely no issue with that if they elect not to. They are not held liable to any amount nor are they required to renew for the following year. It states clearly on the notice that it is for the Preferred Service Plan and the date on which the plan would renew if the customer elected to continue their Preferred Service Plan for another year. For the customer to state that we are trying to trick people into something they did not receive and do not intend to pay for, it does not really make sense. The customer would obviously be paying for the renewal of the service plan for the upcoming year, so the services have not yet been rendered. Also, his judgment of what he intends to pay for cannot be true if we have many happy customers who renew their service plans yearly and keep asking us to come back to their homes for their preventative maintenances

We came out to the customer on 5/26/and addressed the customer's initial problem which was her furnace At the time, it was recommended that she replace the gas furnace, indoor A/C evaporator coil, and outdoor A/C condensing unit However, the customer elected to only replace the
furnace and the hot water heater which was explained in the paperwork signed by the customer There was never any attempt to defraud the customer into believing that her air conditioning was replaced The customer was provided our standard price for the replacement of an 80% gas furnace and hot water heater We also listed what was being installed on the invoice signed by the customer The air conditioning was not included on that invoice We maintain the customer's warranty on her furnace and hot water heater, but we cannot be expected to fix an aged and deteriorated air conditioning system that we did not install for free

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Complaint: ***
I am rejecting this response because:
The representative did not perform any diagnostic checks on my unit; he did not come in with toolsIf he did perform s diagnostic check, he would have realized it was a fuseInstead I was told it was a valve control issue and there are no parts available because the unit is oldHe spent most of his time offering me financing options for a new unitI get the unit eventually needs replacing but it is operationalOne transformer change and still hearing my homeIf he had his tools, he may have identified the real problemNot worth the money at all but you will see my complaints!
Regards,
*** ***

I write this review because as senior citizen we pay a monthly payment of almost $200, I feel it important for other consumers to aware of this businessWe contacted this company because our old heater stopped working two weeks before Christmas in They were the quickest respondersThe person came and gave us the choice of either repair or replace the unitone for over $and the other for over $5000.He said he would recommend replace because it was likely the repair would lead to replacementReluctantly we agreed because it was degrees in the home and wanted a quick resolutionThe same night it was repaired it stopped working and no one would come outWhen they came back to connect the air conditioning unit which we understood to be a part they said they needed to replace the whole air conditioning unit which would be over $in order honor the warranting for the new heaterWe couldn't get another company to come out because they were the primary companyThey also insisted they we had an electrically issue and need a upgradeNow after an almost $debt, we have one room upstairs that is warm, flickering of lights and an home improvement debt

The customer contacted us on November and informed of us of the heating problem that she was having We informed her, as is policy, that a trip fee would be required for the diagnostic services that is always applied toward the cost of any repair or
installation The customer agreed and also signed the invoice agreeing to pay the trip fee Upon arrival, our technician found the boiler to be in extremely unsafe and poor condition including heavy deterioration, carbon monoxide, and possible water damage The customer's boiler is years old and, given the state of the heating system, we do not feel comfortable performing a short-term repair or putting a band-aid on a system which we cannot comfortably stand by or warranty A trustworthy and experienced contractor should explain that this is done in the best interest of the customer All of our technicians are certified, arrive in marked company vehicles, and have the proper tools to diagnose any heating issues HVAC resources and guidelines state that "the average expectancy of a traditional gas boiler would be between and years, if you keep it well maintained and have it serviced annually."

The thermostat could not have been wired improperly if the system ran without issue for four years. As previously noted, a courtesy inspection of the system was done prior in which the system was found to be fully functional. After years in the field, we are confident in our abilities and experience There is a list of tasks that go along with the replacement of the disconnect we suggested along with vigorous checks and procedures that our technicians follow in order to perform a proper diagnosis of the issue Additionally, any of our repairs are provided with a five-year guarantee which all of our long-term customers appreciate.
For the other company to spend several hours trying to work through a thermostat displays his inexperience with heat pump systems and leads us to believe that his diagnostic is not correct. Replacing a thermostat should usually take no more than 15-minutes if done properly. Regardless, we provided the customer with a quote for replacing the disconnect including a five-year repair guarantee which was the true issue at hand and she chose not to accept. Instead, another company performed the work that was not under warranty. We cannot pay for another external repair performed by another company since it was not part of our installation, however, we will continue to honor your system's warrantyNow, Fahrenheit is incorrectly quoting meThe other company (the one that redid Fahrenheit's work) did an excellent jobI said that the technician spent a long time trying to figure out how Fahrenheit's technician wired our thermostat because such a sloppy job was done when it was installed.
Fahrenheit's technician did NOT even look at the thermostatThey incorrectly diagnosed the disconnect; I say incorrectly, because after the disconnect was replaced (as it was pulled out of the wall by Fahrenheit), the emergency heat was still running at all timesThe thermostat was the issueI don't know how Fahrenheit can continue to say that the thermostat was not the issueThe facts are there.
Again, Fahrenheit cut major corners when doing the install job and continues to justify their poor quality of work