Fahrenheit

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Complaint: ***
I am rejecting this response because: Fahrenheit is again not being completely honest with their responseThis was a scheduled check of the furnace since I did not renew my contract because I told them that since my mother passed away I would be selling the houseSo there was no need to renew the contract, but I did want the furnace checked to make sure all was fineIt was not a courtesy done by FahrenheitAnd if they did not charge me for the visit, it was because they had already gauged me for the hot water heater. Rob, the gentleman who first came to the house to check the furnace, did a high pressure sell on me that the hot water heater was going to blow at any minute. He kept telling me that I would not only have to replace the hot water heater, but since it was so close to the furnace that it would most likely damage the furnace, and I would have to replace that as well, along with having to clean up the entire basement because it would be flooded. He said repeatedly that this would get to be very expensive and he would hate if that happened since that would definitely delay the sell of the houseI asked him if we could pay over time - he said noI asked if they could please bill me in my mother's name - since this was the estate's bill - he again said no because they had had problems getting paid in the past from estates and they did not work that wayHe said that the only way that this could be done, and done quickly (which was so important to do since the hot water heater was going to blow at any time), was to do the financing through *** *** under my nameI told him many times that I was not comfortable with this - but he insisted that this was the only solution and that the hot water heater was going to cause even more damage than what they were asking to fix it nowI reluctantly agreed to this arrangement because he made me feel that it was the only choice since the hot water heater was going to blow at any time now
When I spoke with Rob on the phone after speaking with my friends about the pricing, I told him my concerns and reiterated that I felt that I and my mother's estate were taken advantage of and that I was calling to give him a chance to fix the billI also asked him for an itemized bill (to the dime) of where exactly the $went toWhen I asked for this bill he told me again that the chimney liner cost $a floor and since I had two floors - I reminded him that I have a ranch houseI said - ok, there is $over price, let's see where else we could find some of the overpricingI reminded him that the chimney liner was only made out of sheet metal - not goldAt this point, he got real quiet and said that he would get me the billI said thanks and hung up the phone.In less than minutes, I had a phone call from JoeI believe that he identified himself as the general managerI told Joe that I had just gotten off the phone with Rob and that I had asked for an itemized bill because I believe that their bill was wrong and that they were taking advantage of me and my mother's estateHe said that was why he was calling meHe was going to verbally give me an itemization of the billI told him, I didn't want to speak about it, I wanted it in writing so that I could show my friends and my mother's attorneyAt this point he said well, I'm going to explain the bill to youHe started telling me about how he has to pay 40% in taxes to the government, and he has to pay for his employees health insurance, and continued on with thisI told him that this was typical costs and every business does the same thing - he was not uniqueI reminded him, that I just wanted a written itemized billHe got really rude with me and I told him very nicely that I didn't appreciate his attitude and that he better act professionallyAt which point he started yelling at me over the phone about everything that he has to payAgain, I asked him for a written itemized bill and asked that he stop yelling at meHe was yelling at me again and asked what price would make me happyI told him, that since he was so unprofessional and was yelling at me that I would have to get the itemized bill and show it to my mother's attorney and let him decide what the correct price was since I believe that he was overcharging us by to times the correct priceI told him I wanted the bill as soon as possible so that this could be reviewedAt this point we hung up
The actions above are not the actions of an honest or caring businessI believe that they take advantage of their customers and pressure them to believe that if they do not do what Fahrenheit tells them, then the worst will happen (like the hot water heater will blow at any time now and ruin everything)When reviewing the emailed itemized bill (attached to the original complaint), notice also that there is a 10% commissionAt no point did any one tell me about this 10% commissionIsn't this their profit and the rest is just overcharging and taking advantage of my deceased mother's estate
Regards,
*** ***

A new *** heat pump system was installed for the customer in May of 2011. We provided the customer with a warranty for the system installation, however, a disconnect was not included in the price quote. The price given to the customer was for the
replacement of the air handler, heat pump condensing unit, and heat pack system. The disconnect is an external part of the system and was not included in the original quote provided to the customer. Her existing outside disconnect was fully functional at the time of installation, though it had not been installed by our company.The customer contacted us on March 31, to inform us that she was having issues with the system and that it was running in emergency heat mode. We informed the customer that she would be expected to pay a $trip fee at the time of the diagnosis which would be credited towards the work performed since she does not have a service plan with us. Our technician arrived that same day and diagnosed the issue as a faulty outside disconnect. The customer was provided a price for the replacement of this part since it was not under warranty by ourselves or the manufacturer since it was not part of the system that was installed. The customer declined the quotation for the work to be performed at that time and did not pay the $owed for our time. We received a call from the customer several days later informing us that she had the work performed by another contractor and that a thermostat had been installed as well. The claim that the thermostat had been wired incorrectly is impossible. The thermostat would not have run properly for nearly four years since the time of installation if it had been improperly wired at the time of installation. We even provided the customer with a FREE inspection in September of which we tested the thermostat for operation and cycled the system multiple times finding that everything functioned properly. The replacement of the thermostat was extraneous to the true problemIn addition, the removal of the humidifier was not performed simply because it was not part of the quotation provided to the customer. Many customers choose to keep their existing humidifiers rather than having it removed and this was not something that the customer requested. We will not remove items from the home without the customer's request.
We cannot fulfill the customer's request to pay another company for the work that was done. This was extra work performed above and beyond the original installation performed. We would, however, be willing to waive the trip fee in good faith for the customer since we do not want her to remain unhappy

A new *** heat pump system was installed for the customer in May of 2011. We provided the customer with a warranty for the system installation, however, a disconnect was not included in the price quote. The price given to the customer was for the replacement of the air handler, heat
pump condensing unit, and heat pack system. The disconnect is an external part of the system and was not included in the original quote provided to the customer. Her existing outside disconnect was fully functional at the time of installation, though it had not been installed by our company.The customer contacted us on March 31, to inform us that she was having issues with the system and that it was running in emergency heat mode. We informed the customer that she would be expected to pay a $trip fee at the time of the diagnosis which would be credited towards the work performed since she does not have a service plan with us. Our technician arrived that same day and diagnosed the issue as a faulty outside disconnect. The customer was provided a price for the replacement of this part since it was not under warranty by ourselves or the manufacturer since it was not part of the system that was installed. The customer declined the quotation for the work to be performed at that time and did not pay the $owed for our time. We received a call from the customer several days later informing us that she had the work performed by another contractor and that a thermostat had been installed as well. The claim that the thermostat had been wired incorrectly is impossible. The thermostat would not have run properly for nearly four years since the time of installation if it had been improperly wired at the time of installation. We even provided the customer with a FREE inspection in September of which we tested the thermostat for operation and cycled the system multiple times finding that everything functioned properly. The replacement of the thermostat was extraneous to the true problem.In addition, the removal of the humidifier was not performed simply because it was not part of the quotation provided to the customer. Many customers choose to keep their existing humidifiers rather than having it removed and this was not something that the customer requested. We will not remove items from the home without the customer's request. We cannot fulfill the customer's request to pay another company for the work that was done. This was extra work performed above and beyond the original installation performed. We would, however, be willing to waive the trip fee in good faith for the customer since we do not want her to remain unhappy

The customer contacted us on November and informed of us of the heating problem that she was having We informed her, as is policy, that a trip fee would be required for the diagnostic services that is always applied toward the cost of any repair or installation The customer agreed
and also signed the invoice agreeing to pay the trip fee Upon arrival, our technician found the boiler to be in extremely unsafe and poor condition including heavy deterioration, carbon monoxide, and possible water damage The customer's boiler is years old and, given the state of the heating system, we do not feel comfortable performing a short-term repair or putting a band-aid on a system which we cannot comfortably stand by or warranty A trustworthy and experienced contractor should explain that this is done in the best interest of the customer All of our technicians are certified, arrive in marked company vehicles, and have the proper tools to diagnose any heating issues HVAC resources and guidelines state that "the average expectancy of a traditional gas boiler would be between and years, if you keep it well maintained and have it serviced annually."

The customer understood from the beginning that he would be receiving the [redacted] series.  He agreed to this and signed the contract to have the work completed.  After speaking with other companies that were not even able to come out to him over the weekend and that also did not...

even look at his system to see what was or should be installed, he is being provided rough estimates that have no real basis.  We performed the work only after the customer agreed to it and provided him with what is our standard price for the work performed.  He is not being overcharged.  We provided him with a high-quality Carrier system which was the exact product that he was given an estimate for.

We do not feel comfortable performing repairs on a boiler that is 62 years old and that poses many safety hazards to the customer.  We do not provide short-term fixes for customers that we cannot honestly warranty especially those that are not in the best interest or safety of the customer.  This comes from our nearly 30 years of experiences in the heating and air conditioning field.  All of our technicians are required to undergo hours of training each year.  We apologize that the customer does not feel that there is a value in the experience and diagnostic that was provided, however, we do have to stand by the original diagnosis that was made due to safety concerns.

This was indeed a courtesy inspection of the customer's system for which she accepted.  We have performed many of these for our customers during the season which our customers always appreciate to see if everything installed is in good condition and operable.  There was no high-pressure sale performed nor was the customer under any obligation to perform the recommended work, however, our technician did explain the state of the existing hot water heater which was in extremely poor condition and was poised to cause potential problems for her in the near future.  It would be negligent on our part to ignore the issues that we discovered and not make a recommendation based off of what was seen.  All recommendations are done so with 25+ years of experience and by technicians which are required to complete rigorous training.  The customer was not told that she could pay over time.  She even signed financing paperwork through [redacted] to initiate the work which displays financing terms and payment options. The hot water heater was in dire need of being addressed and the customer made the correct decision by doing so.

We apologize to the customer that our technician misdiagnosed the problem.  We called her in order to explain the error and the fact the technician will be sent to additional training classes.  This is not something that we take lightly or tolerate in any fashion.  We have not only...

compensated for the trip fee of $99 for the customer but gave the customer an additional $25 for her time and the mistake.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Let me reiterate what I wrote in my last rejection....Fahrenheit
is again not being completely honest with their response. This was a scheduled
check of the furnace since I did not renew my contract because I told them that
since my mother passed away I would be selling the house. So there was no need
to renew the contract, but I did want the furnace checked to make sure all was
fine. It was not a courtesy done by Fahrenheit. And if they did not charge me
for the visit, it was because they had already gauged me for the hot water
heater. Rob, the gentleman who first came to the house to check the furnace,
did a high pressure sell on me that the hot water heater was going to blow at
any minute. He kept telling me that I would not only have to replace the hot
water heater, but since it was so close to the furnace that it would most
likely damage the furnace, and I would have to replace that as well, along with
having to clean up the entire basement because it would be flooded. He said
repeatedly that this would get to be very expensive and he would hate if that
happened since that would definitely delay the sell of the house. I asked him
if we could pay over time - he said no. I asked if they could please bill me in
my mother's name - since this was the estate's bill - he again said no because
they had had problems getting paid in the past from estates and they did not
work that way. He said that the only way that this could be done, and done
quickly (which was so important to do since the hot water heater was going to
blow at any time), was to do the financing through [redacted] under my name. I
told him many times that I was not comfortable with this - but he insisted that
this was the only solution and that the hot water heater was going to cause
even more damage than what they were asking to fix it now. I reluctantly agreed
to this arrangement because he made me feel that it was the only choice since
the hot water heater was going to blow at any time now. To say that this was not a high pressure sell is ridiculous. To insist that a hot water heater is going to blow at any minute is exactly a high pressure sale. Rob the gentleman who came out to the house for what I scheduled as a maintenance call (by no means was this done as a courtesy by Fahrenheit) to insist that everything was going to blow at any minute is not a courtesy - but a way to overprice and take advantage of the situation and to take money from an estate and myself. It is a shame that Fahrenheit cannot admit when they have done something wrong and bad business. To take advantage and steal from customers that you mislead and pressure into getting services that are way overpriced is bad business and should be stopped.
Regards,
[redacted]

Do not use this company: They are unprofessional, do shoddy work and they over charge! They charged us $7800 for a new central air unit and air handler - no duct work or heating system work needed to be done, just a replacement of the AC equipment. Their original charge was for $8300, but after an hour long argument with one of the owners, Joe, he finally agreed to give us a $500 credit if we gave them a good review here, which we originally did. However, later (the day after we posted the original review) we found that they installed the system wrong and it leaked all over our basement causing severe water damage to my wall paneling and carpet. They sent someone out to fix it and because it took so long I missed my son's 5th birthday party! The carpet was destroyed and at first they said that they would take care of it, but all they gave me was $500 for the damages. It cost $1400.00 to replace the carpet, plus I had to replace some of the wood paneling, which I did not ask them to reimburse me for. Ownership is rude and unprofessional - Joe is a bully who yelled at us over the phone and wouldn't let us get a word in. We went with them because they are in our community and we want to support local business. But, we are so disappointed! We will tell all our neighbors, friends and co-workers not to use them. Moreover, we are calling the Revdex.com and blacklisting them on our neighborhood website/list serve. Please do not use this company for anything. They are unprofessional, do shoddy work and over charge.

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 Complaint: [redacted]
I am rejecting this response because:
Thank you for agreeing never to contact us again.I would like confirmation that all of my household's contact information has been removed from Fahrenheit's customer lists, databases, and directories.
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:
Clearly, corners were cut when the system was installed, and the company is taking no responsibility for this. A disconnect should be replaced when you have a new system installed, old system parts should be removed when you get a new system, and as for the thermostat, if it were properly installed, the wires wouldn't have shorted out. A thermostat shouldn't break after only four years. The courtesy visit was obviously not thorough. The old parts should have been noticed and removed free of charge. And, if the thermostat was taken off the wall, the messy wires would have been noticed. In the least, the company should be paying for the disconnect, which, although it was old and should have been replaced when the system was, they incorrectly pulled it out. The company is trying to say that the cause of the problem was something that they damaged while investigating the problem.  
Regards,
Eileen Khan

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 Complaint: [redacted]
I am rejecting this response because: The business response is absolutely FALSE. I believe I have to thank Revdex.com for trying to help my complaint but the continued False responses of the business leaves me with no option but to take legal action against the business. Thanks again for trying.
Regards,
[redacted]

We dispatched our technician for the service call for a diagnostic of the customer's system. Upon his arrival, he found that the backup heat package on the heat pump had failed.  In addition to the initial problem, the technician noticed several other issues...

with the heater that had come about due to the age and condition of the 17-year-old unit.  We were not comfortable performing a repair during this time since we would not be able to warranty a repair on a unit in this condition and age and provided the customer with our professional advice since a repair would not be cost-efficient nor would we feel comfortable performing a repair and providing an extremely short-term solution for her.  We are sorry that the customer does not appreciate our 27 years of experience and knowledge in the field.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Let me reiterate what I wrote in my last rejection....
Fahrenheit
is again not being completely honest with their response. This was a scheduled
check of the furnace since I did not renew my contract because I told them that
since my mother passed away I would be selling the house. So there was no need
to renew the contract, but I did want the furnace checked to make sure all was
fine. It was not a courtesy done by Fahrenheit. And if they did not charge me
for the visit, it was because they had already gauged me for the hot water
heater. Rob, the gentleman who first came to the house to check the furnace,
did a high pressure sell on me that the hot water heater was going to blow at
any minute. He kept telling me that I would not only have to replace the hot
water heater, but since it was so close to the furnace that it would most
likely damage the furnace, and I would have to replace that as well, along with
having to clean up the entire basement because it would be flooded. He said
repeatedly that this would get to be very expensive and he would hate if that
happened since that would definitely delay the sell of the house. I asked him
if we could pay over time - he said no. I asked if they could please bill me in
my mother's name - since this was the estate's bill - he again said no because
they had had problems getting paid in the past from estates and they did not
work that way. He said that the only way that this could be done, and done
quickly (which was so important to do since the hot water heater was going to
blow at any time), was to do the financing through [redacted] under my name. I
told him many times that I was not comfortable with this - but he insisted that
this was the only solution and that the hot water heater was going to cause
even more damage than what they were asking to fix it now. I reluctantly agreed
to this arrangement because he made me feel that it was the only choice since
the hot water heater was going to blow at any time now.
To say that this was not a high pressure sell is ridiculous. To insist that a hot water heater is going to blow at any minute is exactly a high pressure sale. Rob the gentleman who came out to the house for what I scheduled as a maintenance call (by no means was this done as a courtesy by Fahrenheit) to insist that everything was going to blow at any minute is not a courtesy - but a way to overprice and take advantage of the situation and to take money from an estate and myself. It is a shame that Fahrenheit cannot admit when they have done something wrong and bad business. To take advantage and steal from customers that you mislead and pressure into getting services that are way overpriced is bad business and should be stopped.
Regards,
[redacted]

The thermostat could not have been wired improperly if the system ran without issue for four years.  As previously noted, a courtesy inspection of the system was done prior in which the system was found to be fully functional.  After 30 years in the field, we are confident in our abilities and experience.  There is a list of tasks that go along with the replacement of the disconnect we suggested along with vigorous checks and procedures that our technicians follow in order to perform a proper diagnosis of the issue.  Additionally, any of our repairs are provided with a five-year guarantee which all of our long-term customers appreciate. For the other company to spend several hours trying to work through a thermostat displays his inexperience with heat pump systems and leads us to believe that his diagnostic is not correct.  Replacing a thermostat should usually take no more than 15-20 minutes if done properly.  Regardless, we provided the customer with a quote for replacing the disconnect including a five-year repair guarantee which was the true issue at hand and she chose not to accept.  Instead, another company performed the work that was not under warranty.  We cannot pay for another external repair performed by another company since it was not part of our installation, however, we will continue to honor your system's warranty.Now, Fahrenheit is incorrectly quoting me. The other company (the one that redid Fahrenheit's work) did an excellent job. I said that the technician spent a long time trying to figure out how Fahrenheit's technician wired our thermostat because such a sloppy job was done when it was installed. Fahrenheit's technician did NOT even look at the thermostat. They incorrectly diagnosed the disconnect; I say incorrectly, because after the disconnect was replaced (as it was pulled out of the wall by Fahrenheit), the emergency heat was still running at all times. The thermostat was the issue.I don't know how Fahrenheit can continue to say that the thermostat was not the issue. The facts are there. Again, Fahrenheit cut major corners when doing the install job and continues to justify their poor quality of work.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Clearly, corners were cut when the system was installed, and the company is taking no responsibility for this. A disconnect should be replaced when you have a new system installed, old system parts should be removed when you get a new system, and as for the thermostat, if it were properly installed, the wires wouldn't have shorted out. A thermostat shouldn't break after only four years. The courtesy visit was obviously not thorough. The old parts should have been noticed and removed free of charge. And, if the thermostat was taken off the wall, the messy wires would have been noticed. 
In the least, the company should be paying for the disconnect, which, although it was old and should have been replaced when the system was, they incorrectly pulled it out. The company is trying to say that the cause of the problem was something that they damaged while investigating the problem.  
Regards,
Eileen Khan

called then on Monday 8/15/16 has to take an emergency personal day from work as my ac was not working well and I had water all over the place. was told they would be out between noon and 3 tech never showed till after 5 had to call and call to find out what was going on then the tech finally arrives tells me its my air and that they will have to clear my lines and then put dye in the line to make sure the coil was not bad. 700.00 on tuesday the tech comes out for only an hour and a half clears the lines pours water in to make sure it is going down the line and leaves no dye no checking anything else for 700.00 I will never recommed them to anyone they are ripoff people take advantge of people do not arrive on time no regrets for being late non apologetic I am furious with them that they took advantage my next step is to contact the Revdex.com and file an complaint
they never did the dye test I totally feel ripped off and taken advatage of if there is anything you can do please I would appreciate it

I called Fahrenheit for a service call about my air conditioner not working properly. The service worker who hooked up a device to check the pressure of the freon told me that the was not any in the system and that the outside units fan was broken. To test for leaks and replace freon, and replace fan was to be $2900.00. Was also pressured to replace entire unit at a cost of $12000.00. When I told the service worker I could not afford either of theses repairs, he called his boss who lowered the initial price of $2900.00 to $1700.00. I again stated I could not afford this and thanked for his services and paid him his service fee of $100.00. I then called another service repair company who told me that my problem was a bad converter in the outside unit. Cost $20.00 plus$75.00 service fee. I think that Fahrenheit should have known this and was trying to rip me off.

On August 18, 2014, we provided the customer with a free, courtesy inspection of her heating system even though she had not yet paid for an additional year of our Preferred Service Plan. We did not charge for the visit since she had been a longtime customer of ours...

and we wanted to thank her with a courtesy inspection of her system.  When our technician saw the state of the hot water heater and the potential damage and safety issues she was facing, he provided her with a flat-rate quote for a replacement hot water heater including brand new safety gas shut-off switch and ball valves, a chimney liner, and all new flue pipe extended from the liner to both the furnace and hot water heater.The customer signed for the work to be performed and elected to finance with a reduced interest program that we offer through [redacted].  Paperwork for financing was also signed at that time which we have on file.  The work was performed according to state code regulations and everything has been functional since the time of installation.  The customer also has a warranty with us which we will continue to honor.  For over 25 years, we have stood by our work and our system of flat-rate cost pricing.  Regardless of the additional time, effort, or unforeseen parts needed to be installed, it provides the customer with a firm structured price that we can stand by.  We cannot provide an itemized bill simply because we do not itemize prices by labor, materials, etc.  It is for the benefit of the customer that we have always done this.
The customer is receiving verbal quotes from coworkers that we cannot justify.  This is our standard price for the work that was performed.  The customer was not taken advantage of.  She was provided with a quote for the work provided, signed the contract, and additionally signed both an application for credit and a transaction slip from [redacted].  Still, we do not want to end things on a bad note or for the customer to feel unhappy, so we can provide her with an additional courtesy inspection of her system at no charge.