Great dealership!
Wonderful and Honest Communication with Salesperson Brandon Mazza.
Go see Brandon for your lease or purchase needs. Brandon Mazza will get it done - the right way!
EXCELLENT COMMUNICATION WITH SALESPERSON - BRANDON MAZZA
Mr. Mazza has been a huge help from the first moment we talked about one of the cars at Fair Oaks Motors. He is knowledgeable and so very helpful. Communication has been excellent! Mr. Mazza shared so much information about the car and financing. We are looking forward to purchasing a vehicle from Mr. Mazza in the very near future. Go see Brandon Mazza for any of your car needs. You won't be disappointed!
They listed a vehicle for but offered it for after I arrivedThey said only 2% of all buyers qualifyThat means 98% do notWhen I asked why they do that, they said that's what every dealership doesI disagreeI have never seen such blatant misrepresentation of priceHuge wate of time and gas to get there
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have attempted on numerous occasions via several different avenues to resolve this issue with [redacted] Corporation and the dealership however now that the sale has been made the issue is clearly the burden of the consumer as MrA [redacted] has expressed in his response [redacted] Corporation is non responsive and the dealership has been less than willing to provide contact information or site Virginia Law if in fact it should be passed off to [redacted] CorporationFurther MrA*** deceptively took and twisted the stated "I would like [redacted] to by back this automobile" it into a semantics issueThis provided another opportunity for passing the buck instead of exhibiting the integrity of a dealership that stands behind their products as a representative of [redacted] and prides itself on providing outstanding customer service.The frontline staff at the dealership are full of apologies and provide a smoke screen for upper management whom I have yet to make contact with despite several attemptsThis is a frustrating, time consuming expense that should not be this difficult to correct and should certainly not take many months to resolveThe focus of the complaint is not that the warranty work has not been done as MrA [redacted] has suggested.As a consumer who has owned cars over the past years of driving without any issues and continue to maintain a vehicle purchased in it is evident that I have been sold a raw deal based on the amount of time and resources that have been expended on this one vehicleI feel taken advantage of and passed off as a female they "saw coming" without regard for anything except a business deal that made them moneyIf the dealership or MrA [redacted] would prefer to work on a solution versus twisting a consumers terminology who does not work in the automotive field I am availableRegards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have sent numerous emails to the service managaer of your dealership without receiving a response For you to respond saying that you have no correspondence is unacceptable I have, however, included the items you requested in your message Included is my last email to the service manager as well as my invoice requiring me to buy new tires because of the damage caused by your dealership Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Jim, I left you a voice mail at your office to discuss this matter today 3/3/per your last Revdex.com request You are requesting information that I have already provided to you which suggest that you are only brushing me off again I would greatly appreciate that you return my call I feel like I haven't gotten an adequate/straight response from your emails through the Revdex.com It is my sincere hope that I hear from you, so that we can try to come to an understanding Regards, [redacted] ***
[redacted] ***,As we spoke when you stopped by, we need the receipts of the oil changes that you had done to your car Its important to get these to submit to the warranty company When we get those, we will do our best to have them assisting you on the repair Thank youJim D***General Manager###-###-#### ext [redacted] @fairoaksmotors.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Fair Oaks Chantilly is not representing a factual account of what happened during my service experience at their dealership I ask that Melanie F [redacted] review this case and respond accordingly Further, I would like to re-iterate that this claim is not based upon the lemon law, it is based SOLELY upon damaged caused to my vehicle while in the care of Fair Oaks Chantilly [redacted] *** The damage caused by Fair Oaks Chantilly [redacted] is not covered under a lemon law claim Per the summary in my complaint I dropped off my vehicle on August 20th On September 12th I came to pick up my vehicle (My 3rd trip to the dealership to get the same issue fixed) The tailgate was STILL not operating properly and my vehicle was damaged by the dealership in the front quarter panel After weeks without my vehicle I began researching the lemon law Per [redacted] instruction I followed the [redacted] Manual entitled “Owners’ Rights Under State Lemon Laws-Supplement to Owner’s & Warranty Manuals” I was instructed per [redacted] guidelines to notify the dealership and [redacted] Group of the issues with my vehicle This notification was based upon the guidelines set forth by [redacted] Group under the Commonwealth of Virginia lawThat notification had nothing to do with my claim against Fair Oaks Chantilly [redacted] *** Upon returning to the dealership to pick up my vehicle on September 18th I found that my vehicle was still damaged in the front quarter panel, and the tailgate was not fixed Tom A [redacted] tried opening the tailgate with the remote and it would not open He proceeded to open the tailgate manually Following this I asked Tom A [redacted] what my options were in regards to trading in my vehicle, or as it relates to the lemon law Tom stated that trading my vehicle was “An Imperfect option and not something worth pursuing” He further stated that my vehicle did not qualify as a lemon since the problems were non-life threatening AT NO POINT was I offered a trade for my vehicle After multiple contacts to [redacted] to determine how to proceed I finally got confirmation from James P [redacted] that I can drive my vehicle while I go through the lemon process Upon confirmation from him I came to pick up my vehicle the very next day October 8th My vehicle was positioned in the furthest left parking alcove of the dealership nearest the large trees (Facing the street) It was covered in acorns and leaves Upon entering the service station I spoke with James P [redacted] He stated that he was unable to find the key and the paperwork He asked me if I brought my secondary key I stated that I had not as I left my original key with the dealership He stated that he planned on taking the vehicle out of it’s parking place and cleaning it prior to returning it to me I was given a loaner vehicle as I needed a car for the following day Upon return to the dealership on October 9th, I found the passenger side (The side closest to the trees) littered with small dings I brought this up to James and he told me he would have to contact the body shop to see what can be done Tom A [redacted] stated that we reviewed the car on the 18th and the marks were not there This is 100% true At no point did I take the vehicle from the dealership, and it was not damaged in this area on September 18th, my last time seeing the vehicle This damage occurred while it was in their care and parked under their trees He then stated that there weren’t dings, that it was the light, and that I would need to speak to James in service to determine a fix James stated that he would talk to the body shop to see what they could do I never received a call from Fair Oaks Chantilly Fair Oaks Chantilly [redacted] caused this damage to my vehicle by parking it under a large acorn tree The statement that they did not cause this damage is NOT TRUE I am asking Melaine F [redacted] to review their position on this case I reject the response of the dealership, it is not a factual representation of what occurred, nor does it address the damage they caused to my vehicle Regards, [redacted]
[redacted] ,I am having Tom A [redacted] contact you today to schedule tome for you to bring your vehicle so we can resolve the wiring issue you are having I will make sure we get this resolved for youFeel free to call me with any questions Thank youJim D***General Manager###-###-#### Ext ***
thank you so much for handling my caseAt the time (Dec 02, 2015) that I reported the incident I felt to exploited, deceived and abusedI am OK now because the sales manager at Fair Oaks Motors (Giles) had the front bumper and hood damage fixedHe also gave me a free month 36,mile warranty to compensate for my emotional distressThis issue has been resolvedPlease take down the complaintthanks,
[redacted] ,If you have time, I will go over the standard equipment and optional that was on your truck The only way the truck ahs a full size spare is to have the "Trailer Tow Package" as an optional package If you would like to stop by, I would personally go over the equipment and do what I can to resolve your issue Thank youJim D***General Manager###-###-#### Ext ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because once again, they have not addressed the core of the issueOnce again, they stated that they will not do anything since 'All agreements made by the dealership were honored in the paperwork signed by the customer.' They keep repeating this phrase - and I've said I don't dispute that I signed that paperwork and that I purchased the vehicle for the price on that paperworkMy dispute is that they misled me with incorrect information which caused me to sign that paperworkThey have admitted that the salesman told me that I would need to pay the destination fee on top of the [redacted] price we agreed to no matter where I wentThe reason they don't have a [redacted] certificate submitted in my name is because the salesman agreed that he would honor the [redacted] price that we brought up on my phone, but he didn't say I needed to submit that official certificate to him to *fully [redacted] honor it (I'm raising this issue with [redacted] as well to inform them that this is how they are using their partnership.) I'm guessing he kept this information from me so they could add this destination fee to our agreed price, even though the agreed price already included itThat is shown on the paperwork I previously attached, which shows our agreed price based on [redacted] , and then the duplicate fee added in a nonstandard field ('DataDots Theft fee')This is when they told me I would need to pay that fee no matter where I wentAgain, why would I agree to pay $more for that truck if I was told I could've just taken that certificate somewhere else - or submitted it officially to themThe reason is because I was misledI'm not sure why this isn't clear to them but that is the issue - not that I didn't sign the paperwork when I was thereI don't feel that FairOak Motors has made any good faith effort to resolve this, but I hope their business practice and level of 'customer support' are exposed through this so perhaps others can find a more reputable organization to do business with Regards, [redacted]
Dear [redacted] ***,We are sorry we are unable to refund [redacted] any amount of his purchase priceAli agreements made by the dealership were honored in the documents signed by the customerThere was not a [redacted] Certificate in [redacted] 's name that was submitted to the dealership.I hope this case can be resolved and the Revdex.com finds that the dealership is not responsible for refunding any part of the purchase price that was agreed to by the customer and the dealership,Sincerely,Melanie F
The customer brought their vehicle to our dealership to have a safety recall performed This recall entails replacing the drivers side airbag which is a single component that includes the steering angle sensor The customers vehicle was brought to us with the center steering and alignment far out of adjustment After replacing the customers defective airbag with properly operating replacement part the pre-existing alignment problem of the customers vehicle caused the now properly operating replacement airbag to sense how far out of alignment the steering wheel and alignment was in relation to factory specifications Because of the pre-existing condition with the customers vehicle now properly operating airbag and steering angle sensor sent communication to the vehicle that sensed that the steering wheel was being turned in such a way that the computers sensed that the vehicle did not have proper traction This caused the vehicles traction control to engage This condition was explained in detail to the customer that evening We did not require the customer to perform services at our dealership and in fact informed the customer that the needed alignment could be performed anywhere The salient fact is that the only reason that the customers traction control system was sensing an improper traction control issue was due to the condition of the vehicle before it was brought to our dealership The replacement of the airbag does not affect the alignment of the vehicle The recall work that we performed free of charge to the customer was performed correctly by a certified and factory trained technician The quality of the work was verified by the shop foreman who is also a experienced factory trained technician with over years of experience We cannot re-install the customers defective airbag that poses a severe safety risk and the defective airbag is required to be returned to the manufacturer for proper safe disposal I am available to answer any further questions or supply any needed additional information.Best Regards, Tom A***Service Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have never spoken with MrD***, he has not called or responded to one email that I sent MrA [redacted] has responded for days that he is looking into the matter The reason the warranty was discounted to with deductible is because MsL [redacted] wanted to match what an outside vendor was offering me, and the outside vendor offered a deductible and she couldn't do that The reason the gap was reduced is because, again she was trying to beat what my insurance had quoted me In regards to the wheel bearings, [redacted] stated it is the responsibility of the dealership because this is a pre-existing issue, which on inspection of the vehicle they should have alerted me or repaired prior to the sale of the warranty On my contract I didn't sign the clause So I thank you for giving me the documents I was already entitled to but my wheel bearings is something serious and how to you sell a vehicle knowing they are bad That is dishonest and had it been disclosed, that is one thing but it was never disclosed Regards, [redacted]
[redacted] ***I will pull your file and check the staus on the billing I will credit the card if indeed a disputed charge Thank you Jim D*** Tell us why here
I have reviewed the purchase file for ** [redacted] ’s purchaseThe Purchase price he agreed to was $33,which included all feesPlus taxes and tags for a total of $35,The vehicle was serviced in our shop prior to purchase for items totaling over $When a service light in a vehicle comes on it is the result of a time or mileage indicator set by the manufacturer for an oil changeIt does not mean that service was not performed on the vehicleIt merely means that the indicator was not resetThe indicator was not on at the time of servicing therefore the reset of it was overlookedWe would be happy to get that light resetHowever, we will not be refunding any amount of the purchase price that was agreed to All of this information was relayed to the customer through an email exchange including the records of service work we performed [redacted] Vice President Fair Oaks Chrysler Jeep Dodge Ram
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because they still have not addressed the fact that they explicitly and incorrectly told me that destination fees are not included in [redacted] prices, when in fact they already are - and as a [redacted] dealership, they know thatThey tout their 'transparent pricing', however if you look at the attached copy of the pricing sheet, you'll see the final price we agreed to on the first sheet, and that it has an additional $added to the 'DataDots Theft' field (which is hardly 'transparent', since our transaction had nothing to do with DataDots Theft fees)My impression was that they had to show me our agreed price in the top of the sheet which already included the destination fee, so they had to pick another field to add the destination fee on againThey then told me that if I lump this fee in with our agreed price, it will save me on taxes, which is what the second sheet showsSo, yes, I signed that second sheet - but based upon the information they providedThey keep referring in general to 'multiple factors' within this deal, such as my trade-inThat should have nothing to do with whether a destination fee is required or notI believe what really happened is that they didn't want to match what [redacted] would give me for my trade in - but instead of being honest about that, they gave me more on my trade than they wanted - but then misled me on the [redacted] destination fees to recover that differenceHad they been honest and up front, I could have just brought my trato [redacted] , and still purchased the truck with the [redacted] price and saved $1195, but instead they misled me - and now won't make it rightThey seem to think providing information doesn't matter if the deal seems fair enough to them The bottom line is I could have walked from their place with that [redacted] certificate and purchased the truck without the double destination fee, but they lied and told me I couldn'tand they point to my signature on the agreement absolving them of whatever was said during our negotiations - basically stating it's somehow my fault for believing them and signing to the agreement This entire situation has been nothing but frustration for me from the moment I drove off the lot - from the broken RamBox door that I was told by FairOaks that it just needed to be 'pounded back in place' (which my local dealership inspected and has since replaced the defective door), to the 'service suspension system' light that came on during my drive home from the dealership (my local dealership found a rear sensor wasn't mounted properly), to the lack of responsiveness by FairOaks to my emails and phone calls (I needed to call or times each time before someone would return my call), to how their story has changed on their side from offering to 'split the difference' to 'too bad, you agreed to this' As a customer that just made a $50K purchase from FairOaks, I would have expected a little better customer service than this Regards, [redacted]
MsS***, I first wanted to apologize again for our service department not completing all of the services on your vehicle at the prescribed intervals I have carefully reviewed both the factory recommendations for maintenance and the provisions of your maintenance contract and compared that to the services that we have performed After going over your complete service history I have found, as previously discussed, we did not rotate the tires at the proper intervals In regards to any other missed services, the only additional service that we missed is the replacement of the cabin air filter at 20,miles Fair Oaks will reimburse you a total of $which is $268.16, the total cost of your replacement tires, plus $57.81, the retail price to replace the cabin air filter I understand your frustration with our service department I have reviewed this issue with our service lane staff and moving forward we will be making sure that items like these are not overlooked The only thing that I can add is that the two service consultants that you dealt with on most of your service visits are no longer with our company and I believe that you will find our new consultants don’t let things like this get overlooked You can also deal with me directly if you would like for anything that you need in the future If there is anything that I can do for you in the future, please let me know.Sincerely,James P [redacted] Service ManagerMelanie F [redacted] PresidentFair Oaks Chrysler Jeep Dodge Ram
Wonderful and Honest Communication with Salesperson Brandon Mazza.
Go see Brandon for your lease or purchase needs. Brandon Mazza will get it done - the right way!
They listed a vehicle for but offered it for after I arrivedThey said only 2% of all buyers qualifyThat means 98% do notWhen I asked why they do that, they said that's what every dealership doesI disagreeI have never seen such blatant misrepresentation of priceHuge wate of time and gas to get there
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have attempted on numerous occasions via several different avenues to resolve this issue with [redacted] Corporation and the dealership however now that the sale has been made the issue is clearly the burden of the consumer as MrA [redacted] has expressed in his response [redacted] Corporation is non responsive and the dealership has been less than willing to provide contact information or site Virginia Law if in fact it should be passed off to [redacted] CorporationFurther MrA*** deceptively took and twisted the stated "I would like [redacted] to by back this automobile" it into a semantics issueThis provided another opportunity for passing the buck instead of exhibiting the integrity of a dealership that stands behind their products as a representative of [redacted] and prides itself on providing outstanding customer service.The frontline staff at the dealership are full of apologies and provide a smoke screen for upper management whom I have yet to make contact with despite several attemptsThis is a frustrating, time consuming expense that should not be this difficult to correct and should certainly not take many months to resolveThe focus of the complaint is not that the warranty work has not been done as MrA [redacted] has suggested.As a consumer who has owned cars over the past years of driving without any issues and continue to maintain a vehicle purchased in it is evident that I have been sold a raw deal based on the amount of time and resources that have been expended on this one vehicleI feel taken advantage of and passed off as a female they "saw coming" without regard for anything except a business deal that made them moneyIf the dealership or MrA [redacted] would prefer to work on a solution versus twisting a consumers terminology who does not work in the automotive field I am availableRegards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have sent numerous emails to the service managaer of your dealership without receiving a response For you to respond saying that you have no correspondence is unacceptable I have, however, included the items you requested in your message Included is my last email to the service manager as well as my invoice requiring me to buy new tires because of the damage caused by your dealership Regards, [redacted] ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Jim, I left you a voice mail at your office to discuss this matter today 3/3/per your last Revdex.com request You are requesting information that I have already provided to you which suggest that you are only brushing me off again I would greatly appreciate that you return my call I feel like I haven't gotten an adequate/straight response from your emails through the Revdex.com It is my sincere hope that I hear from you, so that we can try to come to an understanding Regards, [redacted] ***
[redacted] ***,As we spoke when you stopped by, we need the receipts of the oil changes that you had done to your car Its important to get these to submit to the warranty company When we get those, we will do our best to have them assisting you on the repair Thank youJim D***General Manager###-###-#### ext [redacted] @fairoaksmotors.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Fair Oaks Chantilly is not representing a factual account of what happened during my service experience at their dealership I ask that Melanie F [redacted] review this case and respond accordingly Further, I would like to re-iterate that this claim is not based upon the lemon law, it is based SOLELY upon damaged caused to my vehicle while in the care of Fair Oaks Chantilly [redacted] *** The damage caused by Fair Oaks Chantilly [redacted] is not covered under a lemon law claim Per the summary in my complaint I dropped off my vehicle on August 20th On September 12th I came to pick up my vehicle (My 3rd trip to the dealership to get the same issue fixed) The tailgate was STILL not operating properly and my vehicle was damaged by the dealership in the front quarter panel After weeks without my vehicle I began researching the lemon law Per [redacted] instruction I followed the [redacted] Manual entitled “Owners’ Rights Under State Lemon Laws-Supplement to Owner’s & Warranty Manuals” I was instructed per [redacted] guidelines to notify the dealership and [redacted] Group of the issues with my vehicle This notification was based upon the guidelines set forth by [redacted] Group under the Commonwealth of Virginia lawThat notification had nothing to do with my claim against Fair Oaks Chantilly [redacted] *** Upon returning to the dealership to pick up my vehicle on September 18th I found that my vehicle was still damaged in the front quarter panel, and the tailgate was not fixed Tom A [redacted] tried opening the tailgate with the remote and it would not open He proceeded to open the tailgate manually Following this I asked Tom A [redacted] what my options were in regards to trading in my vehicle, or as it relates to the lemon law Tom stated that trading my vehicle was “An Imperfect option and not something worth pursuing” He further stated that my vehicle did not qualify as a lemon since the problems were non-life threatening AT NO POINT was I offered a trade for my vehicle After multiple contacts to [redacted] to determine how to proceed I finally got confirmation from James P [redacted] that I can drive my vehicle while I go through the lemon process Upon confirmation from him I came to pick up my vehicle the very next day October 8th My vehicle was positioned in the furthest left parking alcove of the dealership nearest the large trees (Facing the street) It was covered in acorns and leaves Upon entering the service station I spoke with James P [redacted] He stated that he was unable to find the key and the paperwork He asked me if I brought my secondary key I stated that I had not as I left my original key with the dealership He stated that he planned on taking the vehicle out of it’s parking place and cleaning it prior to returning it to me I was given a loaner vehicle as I needed a car for the following day Upon return to the dealership on October 9th, I found the passenger side (The side closest to the trees) littered with small dings I brought this up to James and he told me he would have to contact the body shop to see what can be done Tom A [redacted] stated that we reviewed the car on the 18th and the marks were not there This is 100% true At no point did I take the vehicle from the dealership, and it was not damaged in this area on September 18th, my last time seeing the vehicle This damage occurred while it was in their care and parked under their trees He then stated that there weren’t dings, that it was the light, and that I would need to speak to James in service to determine a fix James stated that he would talk to the body shop to see what they could do I never received a call from Fair Oaks Chantilly Fair Oaks Chantilly [redacted] caused this damage to my vehicle by parking it under a large acorn tree The statement that they did not cause this damage is NOT TRUE I am asking Melaine F [redacted] to review their position on this case I reject the response of the dealership, it is not a factual representation of what occurred, nor does it address the damage they caused to my vehicle Regards, [redacted]
[redacted] ,I am having Tom A [redacted] contact you today to schedule tome for you to bring your vehicle so we can resolve the wiring issue you are having I will make sure we get this resolved for youFeel free to call me with any questions Thank youJim D***General Manager###-###-#### Ext ***
thank you so much for handling my caseAt the time (Dec 02, 2015) that I reported the incident I felt to exploited, deceived and abusedI am OK now because the sales manager at Fair Oaks Motors (Giles) had the front bumper and hood damage fixedHe also gave me a free month 36,mile warranty to compensate for my emotional distressThis issue has been resolvedPlease take down the complaintthanks,
[redacted] ,If you have time, I will go over the standard equipment and optional that was on your truck The only way the truck ahs a full size spare is to have the "Trailer Tow Package" as an optional package If you would like to stop by, I would personally go over the equipment and do what I can to resolve your issue Thank youJim D***General Manager###-###-#### Ext ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because once again, they have not addressed the core of the issueOnce again, they stated that they will not do anything since 'All agreements made by the dealership were honored in the paperwork signed by the customer.' They keep repeating this phrase - and I've said I don't dispute that I signed that paperwork and that I purchased the vehicle for the price on that paperworkMy dispute is that they misled me with incorrect information which caused me to sign that paperworkThey have admitted that the salesman told me that I would need to pay the destination fee on top of the [redacted] price we agreed to no matter where I wentThe reason they don't have a [redacted] certificate submitted in my name is because the salesman agreed that he would honor the [redacted] price that we brought up on my phone, but he didn't say I needed to submit that official certificate to him to *fully [redacted] honor it (I'm raising this issue with [redacted] as well to inform them that this is how they are using their partnership.) I'm guessing he kept this information from me so they could add this destination fee to our agreed price, even though the agreed price already included itThat is shown on the paperwork I previously attached, which shows our agreed price based on [redacted] , and then the duplicate fee added in a nonstandard field ('DataDots Theft fee')This is when they told me I would need to pay that fee no matter where I wentAgain, why would I agree to pay $more for that truck if I was told I could've just taken that certificate somewhere else - or submitted it officially to themThe reason is because I was misledI'm not sure why this isn't clear to them but that is the issue - not that I didn't sign the paperwork when I was thereI don't feel that FairOak Motors has made any good faith effort to resolve this, but I hope their business practice and level of 'customer support' are exposed through this so perhaps others can find a more reputable organization to do business with Regards, [redacted]
[redacted] has spoken to the customer and we have issued a refund for the price of the battery as the customer requested
Dear [redacted] ***,We are sorry we are unable to refund [redacted] any amount of his purchase priceAli agreements made by the dealership were honored in the documents signed by the customerThere was not a [redacted] Certificate in [redacted] 's name that was submitted to the dealership.I hope this case can be resolved and the Revdex.com finds that the dealership is not responsible for refunding any part of the purchase price that was agreed to by the customer and the dealership,Sincerely,Melanie F
The customer brought their vehicle to our dealership to have a safety recall performed This recall entails replacing the drivers side airbag which is a single component that includes the steering angle sensor The customers vehicle was brought to us with the center steering and alignment far out of adjustment After replacing the customers defective airbag with properly operating replacement part the pre-existing alignment problem of the customers vehicle caused the now properly operating replacement airbag to sense how far out of alignment the steering wheel and alignment was in relation to factory specifications Because of the pre-existing condition with the customers vehicle now properly operating airbag and steering angle sensor sent communication to the vehicle that sensed that the steering wheel was being turned in such a way that the computers sensed that the vehicle did not have proper traction This caused the vehicles traction control to engage This condition was explained in detail to the customer that evening We did not require the customer to perform services at our dealership and in fact informed the customer that the needed alignment could be performed anywhere The salient fact is that the only reason that the customers traction control system was sensing an improper traction control issue was due to the condition of the vehicle before it was brought to our dealership The replacement of the airbag does not affect the alignment of the vehicle The recall work that we performed free of charge to the customer was performed correctly by a certified and factory trained technician The quality of the work was verified by the shop foreman who is also a experienced factory trained technician with over years of experience We cannot re-install the customers defective airbag that poses a severe safety risk and the defective airbag is required to be returned to the manufacturer for proper safe disposal I am available to answer any further questions or supply any needed additional information.Best Regards, Tom A***Service Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have never spoken with MrD***, he has not called or responded to one email that I sent MrA [redacted] has responded for days that he is looking into the matter The reason the warranty was discounted to with deductible is because MsL [redacted] wanted to match what an outside vendor was offering me, and the outside vendor offered a deductible and she couldn't do that The reason the gap was reduced is because, again she was trying to beat what my insurance had quoted me In regards to the wheel bearings, [redacted] stated it is the responsibility of the dealership because this is a pre-existing issue, which on inspection of the vehicle they should have alerted me or repaired prior to the sale of the warranty On my contract I didn't sign the clause So I thank you for giving me the documents I was already entitled to but my wheel bearings is something serious and how to you sell a vehicle knowing they are bad That is dishonest and had it been disclosed, that is one thing but it was never disclosed Regards, [redacted]
[redacted] ***I will pull your file and check the staus on the billing I will credit the card if indeed a disputed charge Thank you Jim D*** Tell us why here
I have reviewed the purchase file for ** [redacted] ’s purchaseThe Purchase price he agreed to was $33,which included all feesPlus taxes and tags for a total of $35,The vehicle was serviced in our shop prior to purchase for items totaling over $When a service light in a vehicle comes on it is the result of a time or mileage indicator set by the manufacturer for an oil changeIt does not mean that service was not performed on the vehicleIt merely means that the indicator was not resetThe indicator was not on at the time of servicing therefore the reset of it was overlookedWe would be happy to get that light resetHowever, we will not be refunding any amount of the purchase price that was agreed to All of this information was relayed to the customer through an email exchange including the records of service work we performed [redacted] Vice President Fair Oaks Chrysler Jeep Dodge Ram
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because they still have not addressed the fact that they explicitly and incorrectly told me that destination fees are not included in [redacted] prices, when in fact they already are - and as a [redacted] dealership, they know thatThey tout their 'transparent pricing', however if you look at the attached copy of the pricing sheet, you'll see the final price we agreed to on the first sheet, and that it has an additional $added to the 'DataDots Theft' field (which is hardly 'transparent', since our transaction had nothing to do with DataDots Theft fees)My impression was that they had to show me our agreed price in the top of the sheet which already included the destination fee, so they had to pick another field to add the destination fee on againThey then told me that if I lump this fee in with our agreed price, it will save me on taxes, which is what the second sheet showsSo, yes, I signed that second sheet - but based upon the information they providedThey keep referring in general to 'multiple factors' within this deal, such as my trade-inThat should have nothing to do with whether a destination fee is required or notI believe what really happened is that they didn't want to match what [redacted] would give me for my trade in - but instead of being honest about that, they gave me more on my trade than they wanted - but then misled me on the [redacted] destination fees to recover that differenceHad they been honest and up front, I could have just brought my trato [redacted] , and still purchased the truck with the [redacted] price and saved $1195, but instead they misled me - and now won't make it rightThey seem to think providing information doesn't matter if the deal seems fair enough to them The bottom line is I could have walked from their place with that [redacted] certificate and purchased the truck without the double destination fee, but they lied and told me I couldn'tand they point to my signature on the agreement absolving them of whatever was said during our negotiations - basically stating it's somehow my fault for believing them and signing to the agreement This entire situation has been nothing but frustration for me from the moment I drove off the lot - from the broken RamBox door that I was told by FairOaks that it just needed to be 'pounded back in place' (which my local dealership inspected and has since replaced the defective door), to the 'service suspension system' light that came on during my drive home from the dealership (my local dealership found a rear sensor wasn't mounted properly), to the lack of responsiveness by FairOaks to my emails and phone calls (I needed to call or times each time before someone would return my call), to how their story has changed on their side from offering to 'split the difference' to 'too bad, you agreed to this' As a customer that just made a $50K purchase from FairOaks, I would have expected a little better customer service than this Regards, [redacted]
MsS***, I first wanted to apologize again for our service department not completing all of the services on your vehicle at the prescribed intervals I have carefully reviewed both the factory recommendations for maintenance and the provisions of your maintenance contract and compared that to the services that we have performed After going over your complete service history I have found, as previously discussed, we did not rotate the tires at the proper intervals In regards to any other missed services, the only additional service that we missed is the replacement of the cabin air filter at 20,miles Fair Oaks will reimburse you a total of $which is $268.16, the total cost of your replacement tires, plus $57.81, the retail price to replace the cabin air filter I understand your frustration with our service department I have reviewed this issue with our service lane staff and moving forward we will be making sure that items like these are not overlooked The only thing that I can add is that the two service consultants that you dealt with on most of your service visits are no longer with our company and I believe that you will find our new consultants don’t let things like this get overlooked You can also deal with me directly if you would like for anything that you need in the future If there is anything that I can do for you in the future, please let me know.Sincerely,James P [redacted] Service ManagerMelanie F [redacted] PresidentFair Oaks Chrysler Jeep Dodge Ram