Attached are the documents requested by the consumerThe [redacted] and the Buyers GuideAs of the receipt of this complaint the consumer has already spoken to the GM MrJim D***MrD [redacted] explained that we do not guarantee the Maryland InspectionThis was also acknowledged upon purchase of the vehicleDocument includedAlso, included is the buyers guide that states the vehicle does not have a dealer warrantyThe vehicle passed both Virginia and Maryland InspectionBoth of which inspect the wheel bearings and were found to be within specificationsAll the documents indicate what was agreed to by the consumer and the dealershipAttached is the Gap policy that was discounted from $to $And the Warranty that was discounted from $to $with the $deductibleI hope this clarifies any confusion
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good MorningAfter speaking with the customer on Friday we had schedule an appointment for Monday October 30th around noon Customer did not bring her vehicle to our Dealership I did not get a call or email to reschedule I will gladly schedule another time that is convenient for the customer Jim D***General Manager [redacted] @fairoaksmotors.com [redacted] Ext ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Thank you, I will accept this response as soon as the harness is received and confirmed the correct part (which it appears to be per the picture Tom sent me) This Navigation/stereo was a part of the original sale from the dealership and I was unaware of where it was coming from and if it was aftermarket or notTom did get back to me yesterday and is having it sent to me so I can take to an installer to confirm this is the correct piece The odd part is that this harness comes with the Navigation/stereo and I was told that they could not locate it after I picked up the vehicleI appreciate Tom taking care of this matter thus far.Thank you Regards, [redacted]
I worked with Shaban to buy my car and he was excellent! He also sold my sister and brother-in-law a jeep as wellI would recommend him and his expertise to all my friends and family!
Thank you for your email regarding the complaint filed with the Revdex.com by [redacted] *** Ms [redacted] did purchase a new [redacted] (VIN [redacted] ) from our dealership on March 25th, The [redacted] has had manufacturer recalls that have been completed by Fair Oaks Motors In addition, the vehicle has had paint defects which were repaired under the manufacturer’s warranty The paint defects have been properly repaired and Ms [redacted] is in possession of her car The nature of Ms***’s complaint is specifically related to the manufacturer’s warranty and the remedy she is requesting is specifically related to the manufacturer of the vehicle Ms [redacted] states that the nature of her complaint is “due to manufacturer issues” Further the specific request of her remedy is for the manufacturer to buy back her vehicle Ms***’s requested resolution specifically states “I would like [redacted] to buy back this automobile” Fair Oaks Motors is the dealership where her car was purchased and is serviced, but we are not the manufacturer If Ms [redacted] wants [redacted] to buy back her vehicle there are specific guidelines outlining when a manufacturer is obliged to do so as prescribed by Virginia law and she would need to address that request with [redacted] directly Within the complaint Ms [redacted] asserts that Fair Oaks Motors is “balking at the warranty work that has been done so far” Fair Oaks Motors has never refused to perform warranty work on her vehicle Further, Fair Oaks will not refuse to perform warranty work on her vehicle in the future Fair Oaks Motors has not conveyed directly or indirectly any reluctance to honor the manufacturer’s warranty on her vehicle Fair Oaks Motors has faithfully executed its duty in both performing the recall repairs for her car and in honoring the manufacturer’s warranty for her new vehicle Fair Oaks Motors will continue to honor the warranty on Ms***’s vehicle with diligence and fidelity Please let me know if I can answer any questions or be of further assistance Best Regards, Tom A [redacted] Service Manager Fair Oaks Motors Incorporated
[redacted] I will have Tom A [redacted] contact you next week after researching the radio problem I will do my best trying to resolve your issue Feel free to contact me Thank you Jim D***General ManagerFairOaks Chrysler Jeep Dodge [email protected]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
**, ***,Please email the receipt of the Repair Order that was repaired I will assist you in the reimbursement Thank youJim D***General Manager [redacted] @Fairoaksmotors.com [redacted] Ext ***
[redacted] ,I will get this resolved this morning If you have any further questions please do not hesitate to call Thank youJim D***General Manager###-###-#### ext***
We apologize for the situation. However, we have not been able to track down any correspondence related to this tire issue. Could the consumer please send a copy of the bill where the tires needed to be replaced because of something we did improperly and any correspondence sent to the dealership... regarding this issue. Thank you, Melanie F [redacted] Vice President Fair Oaks Motors
Mr***, If there is a time you can stop by with your vehicle I will do what I can do to assist you with your issues regarding the fluids months after the purchase date although I will do my best thank you Jim D***General Manager [redacted] ###-###-#### ext
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I must add that we've been through this process once beforeI was told the situation was remedied, but a year later they started all over again with trying to collect money that was dueHopefully this time is the last time I have to file a claim over the same problem Regards, [redacted] And [redacted]
These guys are worse than used car salesmen! They sold my daughter her first car and someone (they claim it wasn't them) had covered up the major scratches on the roof, hood and trunk surfaces with some type of hazy liquidI mentioned that it looked like maybe wax was left on and they said they would recondition it while we finalized the purchase and that would take care of itWhen we went to leave after the sale I noticed there was still the hazy look to the three surfaces, but since we were in a hurry I decided to wash it on my own (i figured they just didn't do a good job)When I got home and washed it the "haze" that was covering up the scratches came off and it literally looks like someone took a sanding wheel to the surfacesThe scratches are all the way through the clear coat and will lead to rustingBoth myself and a friend, both of us being "car guys", checked it out on the lot before I started negotiating the price, and they were not noticeable (I would have insisted that either they fix it or offer me a much lower price than I ended up paying)Now that it's properly washed the scratches are all you can see! We took it back but the dealer was not willing to work with us in any way and insisted the scratches were there and we bought it knowing thatThey were not even willing to pay for half of the $body shop estimate to make it rightStay away from these weaselsThey don't care about anything but the sale
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for the delay in the cancellation of the warranty for [redacted] We have resubmitted the requests for cancellation and have asked for [redacted] to expedite the cancellationWe have received a letter stating that the cancellation is in process and has been expedited*** [redacted] should have her refund in less than weeksIf there is a further delay please let us know immediately.Attached is the letter from [redacted] WarrantySincerely, Melanie F [redacted] President Fair Oaks Motors
Attached are the documents requested by the consumerThe [redacted] and the Buyers GuideAs of the receipt of this complaint the consumer has already spoken to the GM MrJim D***MrD [redacted] explained that we do not guarantee the Maryland InspectionThis was also acknowledged upon purchase of the vehicleDocument includedAlso, included is the buyers guide that states the vehicle does not have a dealer warrantyThe vehicle passed both Virginia and Maryland InspectionBoth of which inspect the wheel bearings and were found to be within specificationsAll the documents indicate what was agreed to by the consumer and the dealershipAttached is the Gap policy that was discounted from $to $And the Warranty that was discounted from $to $with the $deductibleI hope this clarifies any confusion
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Good MorningAfter speaking with the customer on Friday we had schedule an appointment for Monday October 30th around noon Customer did not bring her vehicle to our Dealership I did not get a call or email to reschedule I will gladly schedule another time that is convenient for the customer Jim D***General Manager [redacted] @fairoaksmotors.com [redacted] Ext ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: Thank you, I will accept this response as soon as the harness is received and confirmed the correct part (which it appears to be per the picture Tom sent me) This Navigation/stereo was a part of the original sale from the dealership and I was unaware of where it was coming from and if it was aftermarket or notTom did get back to me yesterday and is having it sent to me so I can take to an installer to confirm this is the correct piece The odd part is that this harness comes with the Navigation/stereo and I was told that they could not locate it after I picked up the vehicleI appreciate Tom taking care of this matter thus far.Thank you Regards, [redacted]
I worked with Shaban to buy my car and he was excellent! He also sold my sister and brother-in-law a jeep as wellI would recommend him and his expertise to all my friends and family!
Thank you for your email regarding the complaint filed with the Revdex.com by [redacted] *** Ms [redacted] did purchase a new [redacted] (VIN [redacted] ) from our dealership on March 25th, The [redacted] has had manufacturer recalls that have been completed by Fair Oaks Motors In addition, the vehicle has had paint defects which were repaired under the manufacturer’s warranty The paint defects have been properly repaired and Ms [redacted] is in possession of her car The nature of Ms***’s complaint is specifically related to the manufacturer’s warranty and the remedy she is requesting is specifically related to the manufacturer of the vehicle Ms [redacted] states that the nature of her complaint is “due to manufacturer issues” Further the specific request of her remedy is for the manufacturer to buy back her vehicle Ms***’s requested resolution specifically states “I would like [redacted] to buy back this automobile” Fair Oaks Motors is the dealership where her car was purchased and is serviced, but we are not the manufacturer If Ms [redacted] wants [redacted] to buy back her vehicle there are specific guidelines outlining when a manufacturer is obliged to do so as prescribed by Virginia law and she would need to address that request with [redacted] directly Within the complaint Ms [redacted] asserts that Fair Oaks Motors is “balking at the warranty work that has been done so far” Fair Oaks Motors has never refused to perform warranty work on her vehicle Further, Fair Oaks will not refuse to perform warranty work on her vehicle in the future Fair Oaks Motors has not conveyed directly or indirectly any reluctance to honor the manufacturer’s warranty on her vehicle Fair Oaks Motors has faithfully executed its duty in both performing the recall repairs for her car and in honoring the manufacturer’s warranty for her new vehicle Fair Oaks Motors will continue to honor the warranty on Ms***’s vehicle with diligence and fidelity Please let me know if I can answer any questions or be of further assistance Best Regards, Tom A [redacted] Service Manager Fair Oaks Motors Incorporated
[redacted] I will have Tom A [redacted] contact you next week after researching the radio problem I will do my best trying to resolve your issue Feel free to contact me Thank you Jim D***General ManagerFairOaks Chrysler Jeep Dodge [email protected]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]
**, ***,Please email the receipt of the Repair Order that was repaired I will assist you in the reimbursement Thank youJim D***General Manager [redacted] @Fairoaksmotors.com [redacted] Ext ***
[redacted] ,I will get this resolved this morning If you have any further questions please do not hesitate to call Thank youJim D***General Manager###-###-#### ext***
We apologize for the situation. However, we have not been able to track down any correspondence related to this tire issue. Could the consumer please send a copy of the bill where the tires needed to be replaced because of something we did improperly and any correspondence sent to the dealership... regarding this issue. Thank you, Melanie F [redacted] Vice President Fair Oaks Motors
Mr***, If there is a time you can stop by with your vehicle I will do what I can do to assist you with your issues regarding the fluids months after the purchase date although I will do my best thank you Jim D***General Manager [redacted] ###-###-#### ext
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I must add that we've been through this process once beforeI was told the situation was remedied, but a year later they started all over again with trying to collect money that was dueHopefully this time is the last time I have to file a claim over the same problem Regards, [redacted] And [redacted]
These guys are worse than used car salesmen! They sold my daughter her first car and someone (they claim it wasn't them) had covered up the major scratches on the roof, hood and trunk surfaces with some type of hazy liquidI mentioned that it looked like maybe wax was left on and they said they would recondition it while we finalized the purchase and that would take care of itWhen we went to leave after the sale I noticed there was still the hazy look to the three surfaces, but since we were in a hurry I decided to wash it on my own (i figured they just didn't do a good job)When I got home and washed it the "haze" that was covering up the scratches came off and it literally looks like someone took a sanding wheel to the surfacesThe scratches are all the way through the clear coat and will lead to rustingBoth myself and a friend, both of us being "car guys", checked it out on the lot before I started negotiating the price, and they were not noticeable (I would have insisted that either they fix it or offer me a much lower price than I ended up paying)Now that it's properly washed the scratches are all you can see! We took it back but the dealer was not willing to work with us in any way and insisted the scratches were there and we bought it knowing thatThey were not even willing to pay for half of the $body shop estimate to make it rightStay away from these weaselsThey don't care about anything but the sale
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Customer came in yesterday and FairOaks resolved the issue Thank YouJim D***
We have refunded the refund by wire Thank youJim D***General ManagerTell us why here
We apologize for the delay in the cancellation of the warranty for [redacted] We have resubmitted the requests for cancellation and have asked for [redacted] to expedite the cancellationWe have received a letter stating that the cancellation is in process and has been expedited*** [redacted] should have her refund in less than weeksIf there is a further delay please let us know immediately.Attached is the letter from [redacted] WarrantySincerely, Melanie F [redacted] President Fair Oaks Motors