Fairfax Honda

Bought a great car and met some good people at Fairfax HondaMy dealer was Jesse C [redacted] He was extremely professional and had answers for most of my questionsWhat stood out to me about Jesse was that he wasn't afraid to say "I don't know"Instead he connected me with one of their knowledgeable staff that could answer my more technical questionsWhere as , he could have just fed me a line of bs and try to talk his way around my question, he saw to it that ALL of my questions were answeredAnd for that, I thank you JesseBest wishes to you and yours

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The managers and staff at Fairfax ***, apparently, do not understand nor do they care about the damage that they have caused me First and foremost, I was misled and told to complete several documents before I could "qualify" for a loan I was not told that I was applying for a loan This was not clearly stated They should have been honest and clear about what was happening Instead of telling me that they were seeing if I qualified for a loan, they should have told me that I was actually applying for a loan When I decided that I didn't want the car, A LOAN APPLICATION SHOULD NOT HAVE BEEN PROCESSED Therefore, I should not have been denied a loan, BECAUSE I DID NOT WANT THE CAR WHY WOULD I APPLY FOR A LOAN FOR A CAR I DON'T WANT OBVIOUSLY, THE INTENT WAS TO FURTHER CAUSE ME HARMNo worries! I've also reported this matter to the Federal Trade Commission My next step is to report this to the Virginia Dept of Motor Vehicles Regards, [redacted]

September 9, David P [redacted] Fairfax Imports Main Street Fairfax, Virginia Revdex.com of Metro Washington K Street NW 10th Floor Washington, DC 20002- Dear [redacted] : Reference: ID# [redacted] This letter is in response to the complaint filed by [redacted] [redacted] came into our store looking at a particular vehicle of choiceA pre-owned [redacted] Certified [redacted] EXL with Navigation We followed the same procedures with [redacted] as we do with every client She test drove the vehicleShe negotiated the price and was ready to purchaseAt that time we pulled her credit with a signed application that we have on fileWe then advised her that due to her credit score we would need to submit for an approval to best help her needsWe advised her of the lower score and had her sign a risked base pricing notice We then allowed her to drive the car for a few hours while we processed her application with several banks, She was approved by two banks and declined by oneThe bank which declined her credit must send her a decline notice which is the basis of the complaint When [redacted] returned to the store we proceeded to show her interest rates and terms of the approved loanWe could not meet the payment she desiredTherefore, she left the dealership without purchasing the vehicle We are truly sorry that [redacted] felt there was any issue with this processHowever, Fairfax Imports did nothing wrong or out of the ordinary in helping [redacted] try to purchase the vehicle of her choice Sincerely, David *P [redacted] Used Sales Director Fairfax Imports ###-###-#### [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. We have received the remote and will verify it is working condition. If we find that it does not operate, we will contact Fairfax [redacted] again for resolution. Regards, [redacted]

July 15, Dear *** ***:Reference: Complaint #***This letter is in response to the complaint filed by *** *** concerning the missing DVD remote as a part of her purchase *** *** purchased a *** *** from Fairfax *** 6/11/Our store has since
ordered and supplied *** *** with a brand new remote for her ***I believe this complaint to be a communication error between the store and customerWe apologize for the length of time for the ordered remote to arrive.Sincerely:David *P*** Used Sales Director Fairfax Imports

September 30, Dear *** ***:This fax is in response to the complaint filed by *** *** ***.1) Signed credit application 2) Signed buyers order 3) Signed risk base pricing notice 4) Permission to drive while processing loan 5) Copy of valid drivers licenseSincerely, David P
Used Sales Director Fairfax Imports

WE have contacted the customer so she can return and we can see if we can repair the scratches she feels we have made.
13px">There were lots of marks, dents and dings originally that she did not want to spend the money to repair. We will attempt to make her satisfied
Sincerely, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
The respondant is not being honest. As I previously stated, I was not told that I was applying for a loan. I was told that my credit was being checked to determine if I would be able to purchase a car, thus the paperwork. As previously requested, they will need to fix this
Regards,
*** ***

Date: Wed, Sep 7, at 1:PMSubject: case # ***-***To: ***case # *** Mrs.*** came in and talked to us about the transmission issueI explained to her that if she ever had any issues to please come to meand give me the
opportunity to make it right for her..we reimburse her the amount she was requesting..she was happy and thanked us for our help.. if you have any questions regarding this matterplease call me..Oscar O***###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We have received the remote and will verify it is working condition. If we find that it does not operate, we will contact Fairfax [redacted] again for resolution. 
Regards,
[redacted]

"[redacted] has indeed purchased a new 2015 [redacted]. We worked with [redacted] to address all of the issues she raised and it has been agreed to by all parties that...

all of the issues raised to date have been addressed. The communication that [redacted] had with [redacted] of North America, which indicated that she had purchased a used vehicle was incorrect and a result of how [redacted] reports vehicle sales that are Retailer Delivery Reported (RDR'd) prior to the actual sale of the vehicle. This also resulted in the vehicle warranty starting prematurely, i.e. prior to the date of the actual sale. To address this issue, the vehicle RDR was reversed and restated for the actual sales date of the vehicle. In addition, Fairfax [redacted] paid for 1-full year of [redacted] Radio to address the issue of the [redacted] Service running out before the 90-day trial period. All items that required repair including software updates have been completed to all parties satisfaction."
I hope that resolving all concerns that were brought up with this complaint we have restored [redacted] confidence in both the brand and Fairfax [redacted]. 
Regards 
Fawad O[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The managers and staff at Fairfax [redacted], apparently, do not understand nor do they care about the damage that they have caused me.  First and foremost, I was misled and told to complete several documents before I could "qualify" for a loan.  I was not told that I was applying for a loan.  This was not clearly stated.  They should have been honest and clear about what was happening.  Instead of telling me that they were seeing if I qualified for a loan, they should have told me that I was actually applying for a loan.  When I decided that I didn't want the car, A LOAN APPLICATION SHOULD NOT HAVE BEEN PROCESSED.  Therefore, I should not have been denied a loan, BECAUSE I DID NOT WANT THE CAR.  WHY WOULD I APPLY FOR A LOAN FOR A CAR I DON'T WANT.  OBVIOUSLY, THE INTENT WAS TO FURTHER CAUSE ME HARM.
No worries!  I've also reported this matter to the Federal Trade Commission.  My next step is to report this to the Virginia Dept of Motor Vehicles.
Regards,
[redacted]

To whom it may concern:
We are offering a $100.00 additional bonus to the "Dealership" card as part of the ** goodwill package going out to ** diesel owners.  I have attached the email that we sent out to our customer base.  It states on the bottom right of the...

mailer.... As a added Bonus Fairfax ** will add $100 dollars to you $500.00 dollar
dealership card for a $600.00 dollar total savings.   At the bottom of the email we added a disclaimer, Additional $100.00 is only valid when used at Fairfax **.  See dealer for complete details.  
We are sorry that this caused confusion,  we have had no other issues with the advertisement at this point.   We will send out a follow up email to all customers who received the initial email just to clear up any misunderstanding anyone else may have.
Please let us know if you see a issue with this advertisement and we will respond accordingly.
Respectfully,
John D[redacted]
Service Director
Fairfax **/[redacted]

September 9, 2014
David P[redacted]
Fairfax Imports
11020 Main Street
Fairfax, Virginia 22030 
Revdex.com of Metro Washington
1411 K Street NW 10th Floor
Washington, DC 20002-3404
Dear [redacted]:
Reference: ID#...

[redacted]
This letter is in response to the complaint filed by [redacted].
[redacted] came into our store looking at a particular vehicle of choice. A pre-owned 2011 [redacted] Certified [redacted] EXL with Navigation.
We followed the same procedures with [redacted] as we do with every client.
She test drove the vehicle. She negotiated the price and was ready to purchase. At that time we pulled her credit with a signed application that we have on file. We then advised her that due to her credit score we would need to submit for an approval to best help her needs. We advised her of the lower score and had her sign a risked base pricing notice.
We then allowed her to drive the car for a few hours while we processed her application with several banks, She was approved by two banks and declined by one. The bank which declined her credit must send her a decline notice which is the basis of the complaint. 
When [redacted] returned to the store we proceeded to show her interest rates and terms of the approved loan. We could not meet the payment she desired. Therefore, she left the dealership without purchasing the vehicle.
We are truly sorry that [redacted] felt there was any issue with this process. However, Fairfax Imports did nothing wrong or out of the ordinary in helping [redacted] try to purchase the vehicle of her choice
Sincerely,
David *. P[redacted]
Used Sales Director
Fairfax Imports
###-###-####
[redacted]

To Whom it May Concern:
255);">
[redacted] walked in late that night and gave me a hand written number that John had promised him.  I immediately saw the number and knew something was not right.  After calling John and discussing with him, we figured out that in fact that number was not accurate and we could not sell the car for that price.  The customer also insisted John told him we had zero percent financing with that number and later on in conversation with Tony (Finance Director) he admitted he was lying about the zero percent.  With this being said, I immediately knew he was lying about the whole deal.  John H[redacted] has been with the company 10 plus years and this has never happened.  Unfortunately we had a customer that was here trying to pull a fast one on me.  I am fairly new to the dealership and treat every customer with respect and integrity.  When you are lying to my face saying my co-worker said something that he did not, you lose all credibility.  Before [redacted] left, he got confrontational and started using profane language towards Tony and I, which is completely unacceptable. 
Waleed A[redacted] 
Fairfax Vw
###-###-####
To Whom it May Concern:
At no time was [redacted] Promised 0% apr. We were losing a net of $2,400 honoring the incentives available at that time he declined to do paperwork the first night he was at the dealer because "he had to think about if it was a good deal or not". During the entire initial visit with me he kept asking for the 0%  and additional discounts on the taxes processing fees and the vehicle which I declined multiple times. Later on during his initial visit to the dealer he told me he had 1.9% from his credit union  and I told him I could match that which he declined. I will still honor my sale price plus or minus whatever current incentives are available at this time other than that I have done all I can to assits [redacted] in this matter
John H[redacted]

Bought a great car and met some good people at Fairfax Honda. My dealer was Jesse C[redacted] He was extremely professional and had answers for most of my questions. What stood out to me about Jesse was that he wasn't afraid to say "I don't know". Instead he connected me with one of their knowledgeable staff that could answer my more technical questions. Where as , he could have just fed me a line of bs and try to talk his way around my question, he saw to it that ALL of my questions were answered. And for that, I thank you Jesse. Best wishes to you and yours.

[redacted]
I have had the opportunity to review your complaint submitted to the...

Revdex.com of Metro Washington DC & Eastern Pennsylvania. As I understand it, you believe that someone with our dealership submitted your information "to a large number of regional auto dealerships merchants". First, please note that we have conducted an internal investigation and found no evidence that an employee from Fairfax [redacted] engaged in any action(s) that would have resulted in you receiving calls or emails from other dealers. Secondly sharing customers information is in no way beneficial to us. At Fairfax [redacted] our top priority is taking care of you and helping you feel confident about shopping for your vehicle at Fairfax [redacted] We believe it is our responsibility to protect your information when you shop with us and we take this responsibility very seriously. 
While I can appreciate the concern you raised regarding the phone calls you received from other dealers, please understand the calls were in no way generated by any action taken by anyone associated with Fairfax [redacted]. 
Sincerely,
Fawad O[redacted]
General Manager
Fairfax [redacted]

Dear Revdex.com,  We sincerely apologize to ** and [redacted]!   This is not the first time we have heard of their complaint.  After much discussion with both [redacted], their sales Representative, and our...

Sales Manager, we tried repeatedly to contact them, but they would not talk with us.  
Clearly there was some  misunderstanding!  We have not been in business so successfully since 1954 by poor treatment of customers.  If the [redacted]'s would like to speak to me finally I would be happy to talk with either of them.
Again, we are sorry for any inconvenience or misunderstandings.
Sincerely,
[redacted], Genereal Manager
 
Dear Revdex.com,  We sincerely apologize to ** and [redacted]!   This is not the first time we have heard of their complaint.  After much discussion with both [redacted], their sales Representative, and our Sales Manager, we tried repeatedly to contact them, but they would not talk with us.  
Clearly there was some  misunderstanding!  We have not been in business so successfully since 1954 by poor treatment of customers.  If the [redacted]'s would like to speak to me finally I would be happy to talk with either of them.
Again, we are sorry for any inconvenience or misunderstandings.
Sincerely,
[redacted], Genereal Manager
Dear Revdex.com,  We sincerely apologize to ** and [redacted]!   This is not the first time we have heard of their complaint.  After much discussion with both [redacted], their sales Representative, and our Sales Manager, we tried repeatedly to contact them, but they would not talk with us.  
Clearly there was some  misunderstanding!  We have not been in business so successfully since 1954 by poor treatment of customers.  If the [redacted]'s would like to speak to me finally I would be happy to talk with either of them.
Again, we are sorry for any inconvenience or misunderstandings.
Sincerely,
[redacted], Genereal Manager
Dear Revdex.com,  We sincerely apologize to ** and [redacted]!   This is not the first time we have heard of their complaint.  After much discussion with both [redacted], their sales Representative, and our Sales Manager, we tried repeatedly to contact them, but they would not talk with us.  
Clearly there was some  misunderstanding!  We have not been in business so successfully since 1954 by poor treatment of customers.  If the [redacted]'s would like to speak to me finally I would be happy to talk with either of them.
Again, we are sorry for any inconvenience or misunderstandings.
Sincerely,
[redacted], Genereal Manager

Review: The sales representative coerced me into signing several documents as if I was purchasing a car from their company. They told me that they needed me to complete all of these forms to pull my credit report in order to "see if I qualified for a loan." They did not tell me that they were processing the loan, especially since we had not agreed on the price of the vehicle and payment arrangements. Prior to discussing the pricing and payment arrangements, I was told that I qualified for the loan and they were ready to move on selling me the car. But I wanted to negotiate the price and payments. They did not. So, I decided I didn't want to buy the car. This happened on Saturday, August 16, 2014. On Tuesday, August 26, 2014, I received a letter in the mail from [redacted] financial say that they could not approve my loan because of too many inquiries on my credit report and late bill payments. I had only one other inquiry on my report and that happened in April of 2014 and the late bills were resolved last year. Nonetheless, my complaint are (1) they processed a loan for me and I didn't approve that, and (2) without my approval, they qualified me for the car loan, but only if I was going to purchase the car on their terms. However, I did not feel that their terms were fair and I decided I didn't want to buy the car anymore. They subsequently denied me the loan, which I really didn't apply for (they were supposed to only be pulling my credit report and working out a deal, not submitting a loan application), and reported it to the credit bureau as a denial, which isn't what happened, and this adversely affects my credit report and the hopes of me ever getting a much needed vehicle. The deal didn't go through because I didn't want it to, not because I didn't qualify for a loan. They had already qualified me for the loan. At any rate, this shows me that they retaliated against my by damaging my credit score/report for not buying their car on their terms. Bottom line, I didn't apply for a loan, so they shouldn't have denied me a loan and reported it to the credit bureau. This is definitely defamation of character. They are horrible people, and this should be disclosed to all potential buyer who attempt to buy a vehicle from Fairfax Honda.Desired Settlement: They need to rectify this by contacting the credit bureau and withdrawing that denial. They need to retract this decision because it is not the truth. The truth is that I decided to walk away, not that I was denied the loan, especially when they had already decided that I was approved. They need to correct this with an apology letter as well. If they feel they've done no wrong, then I don't want to hear anything from them because I will complain about that too. That would be harassment. Apologize and fix it, or leave me alone.

Business

Response:

September 9, 2014

David P[redacted]

Fairfax Imports

11020 Main Street

Fairfax, Virginia 22030

Revdex.com of Metro Washington

1411 K Street NW 10th Floor

Washington, DC 20002-3404

Dear [redacted]:

Reference: ID# [redacted]

This letter is in response to the complaint filed by [redacted].

[redacted] came into our store looking at a particular vehicle of choice. A pre-owned 2011 [redacted] Certified [redacted] EXL with Navigation.

We followed the same procedures with [redacted] as we do with every client.

She test drove the vehicle. She negotiated the price and was ready to purchase. At that time we pulled her credit with a signed application that we have on file. We then advised her that due to her credit score we would need to submit for an approval to best help her needs. We advised her of the lower score and had her sign a risked base pricing notice.

We then allowed her to drive the car for a few hours while we processed her application with several banks, She was approved by two banks and declined by one. The bank which declined her credit must send her a decline notice which is the basis of the complaint.

When [redacted] returned to the store we proceeded to show her interest rates and terms of the approved loan. We could not meet the payment she desired. Therefore, she left the dealership without purchasing the vehicle.

We are truly sorry that [redacted] felt there was any issue with this process. However, Fairfax Imports did nothing wrong or out of the ordinary in helping [redacted] try to purchase the vehicle of her choice

Sincerely,

David *. P[redacted]

Used Sales Director

Fairfax Imports

###-###-####

[redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The respondant is not being honest. As I previously stated, I was not told that I was applying for a loan. I was told that my credit was being checked to determine if I would be able to purchase a car, thus the paperwork. As previously requested, they will need to fix this.

Regards,

Business

Response:

September 30, 2014Dear [redacted]:This fax is in response to the complaint filed by [redacted].1) Signed credit application 2) Signed buyers order 3) Signed risk base pricing notice 4) Permission to drive while processing loan 5) Copy of valid drivers licenseSincerely, David PUsed Sales Director Fairfax Imports

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:The managers and staff at Fairfax [redacted], apparently, do not understand nor do they care about the damage that they have caused me. First and foremost, I was misled and told to complete several documents before I could "qualify" for a loan. I was not told that I was applying for a loan. This was not clearly stated. They should have been honest and clear about what was happening. Instead of telling me that they were seeing if I qualified for a loan, they should have told me that I was actually applying for a loan. When I decided that I didn't want the car, A LOAN APPLICATION SHOULD NOT HAVE BEEN PROCESSED. Therefore, I should not have been denied a loan, BECAUSE I DID NOT WANT THE CAR. WHY WOULD I APPLY FOR A LOAN FOR A CAR I DON'T WANT. OBVIOUSLY, THE INTENT WAS TO FURTHER CAUSE ME HARM.No worries! I've also reported this matter to the Federal Trade Commission. My next step is to report this to the Virginia Dept of Motor Vehicles.

Regards,

Review: My husband and I purchased a 2005 [redacted] from this location. Initially, the DVD player was not working and they requested to keep the vehicle a few additional days to repair it. When we initially test drove the vehicle and agreed to purchase, we did a thorough inspection of all components and missing items within the vehicle. We only noticed that 1 pair of headphones were missing which they did ultimately replace. We also noticed that we had a remote control to navigate the DVD player from the rear of the Minivan. When we returned to pick the vehicle up and accept delivery on 6/ 11/2014, we noticed that the remote to the DVD player (which was there previously) was now missing. We have contacted the salesperson, Bak, several times and he continues to give us the "run around" or allege that they cannot find it. We contacted him one last time yesterday and he said that they are still looking for it. It has been over a week and we are convinced that they cannot locate the remote and no longer want to wait.Desired Settlement: We want Fairfax [redacted] to provide us with a new, working, DVD remote for the [redacted] to replace the one that they lost when they initially repaired the DVD player.

Business

Response:

July 15, 2014Dear [redacted]:Reference: Complaint #[redacted]This letter is in response to the complaint filed by [redacted] concerning the missing DVD remote as a part of her purchase [redacted] purchased a 2005 [redacted] from Fairfax [redacted] 6/11/14. Our store has since ordered and supplied [redacted] with a brand new remote for her [redacted]. I believe this complaint to be a communication error between the store and customer. We apologize for the length of time for the ordered remote to arrive.Sincerely:David *. P[redacted] Used Sales Director Fairfax Imports

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We have received the remote and will verify it is working condition. If we find that it does not operate, we will contact Fairfax [redacted] again for resolution.

Regards,