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Fairfax Honda Reviews (26)

Review: In early November we went to Rosenthal [redacted] to look at a [redacted]. We talked to [redacted] about a 04 [redacted] They were asking $7500. They stated they had to add $920 for processing and detailing and $450 for paper work. In addition they said they do not have any warranty You have to purchase it for $2000. We settled on $7700 even though it did not look as though the car had been detailed and no warranty. The deal was they had to fix the overheating issue and paint the bumpers. We picked the car up a week later and it appeared to be fixed. However the following week the car stated to overheat again and the heater was blowing cold again. Same issue they were supposed to fix. SO we called [redacted] ( sales) back whom put us in touch with a [redacted] service. He wanted me to drive the car over heating to Fairfax 100 miles away. I asked him if it was OK to bring it to a local dealer to see what was up. He said OK then I should call back with information. The car turns out had a blown head gasket ( they did leak down tests) and bad torque converter almost $4000 worth of repairs needed. The local dealer [redacted] also stated the car should never have been sold by dealer it should have been wholesaled. I called back with the information and ended up talking to [redacted] head of the sales people. He said the car was as is. I said the overheating problem was still an issue and they did not due do diligence to repair the car. When I told him the price he got belligerent and said they had burped the radiator due to air. I said where do you think the air came from. Obviously it was air sucked through the blown gasket. He said again it was my problem. I told him that was ** and he said discussion over and he hung up on me. I had the car fixed and now am stuck with a $4000 bill on a car I paid cash for a few weeks beforeDesired Settlement: Due to the fact that Rosenthal did not do their due diligence in prepping and repairs signed by them I would like a refund of the repairs to the sum of $3,929.74 and would like a warranty for the next 90 days just in case There are other issues they failed to Disclose.

Business

Response:

[redacted], I have turned this over to our Used Car Manager, [redacted], and he has tried, many times to call the customer, with no answer or even a return call! He has also sent two emails with no response. It is important to mention when the customer called him to discuss some issues with the car, [redacted] asked them to bring it in for examination and the customer became angry and abusive. [redacted] told him if could not settle down he was hanging up. [redacted] never heard back form the customer until this complaint through the Revdex.com!

[redacted] is trying to find out what was exactly wrong with the car and who fixed it and exactly what was repaired. He would also like to see and Itemized receipt and talk with the repair shop manager. It is unfortunate that these folks did not bring the car back to us to repair, at 'Dealer Cost', instead of paying Retail at another shop! We have no way of knowing if everything that was done on this car was necessary, since we never had the opportunity to evaluate it before this repair work was initiated. This is a very difficult situation that the consumer has put us in. Certainly at the very most we would never be able to pay retail for work to someone else that we could have done here at our cost!

We will wait for a reply or return phone conversation from customer with all paper work, receipts, documents, etc. to back up all of their claims.

Sincerely, [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: The statements made by **. [redacted] are incorrect and misleading. The following is clarification of his comments.

In **. [redacted] response he states that **. [redacted] made "many attempts" to contact me is not true. There are no emails and one phone call made on 12/27 only after we filed the BBDS report. A second call was on my answering machine today at 10:00 2 hours after this email was received. **. [redacted] states in the vocie message they have received the information requested. In addition **. [redacted] reference to me being angry is also misleading I did not get upset until after **. [redacted] told me the problem with the car was my problem and he pretty much said the problem was my fault even though it was the same issue I had when we bought the car and they agreed to fix. The reason we did not call him back was the fact he said it was my problem. When I did get upset he said this conversation is over and he hung up on me. [redacted] has all the receipts and also the personnal email I sent to **. [redacted] furthure explaining our position. Below is a time line of what happened during the attempts to get the car fixed.

I spoke with [redacted] no less then 4 times about the car as he ws our sales rep. He put me in touch with [redacted] the service manager. I spoke with him twice. The first time to express the cars issues. Including having it looked at by a different dealer because of fear of blowing up the car if we drove it 100 miles to have it looked at . He did not have an issue with that. WHen I called back the second time he said I needed to speak with **. [redacted] so I called him. **. [redacted]s stance was it was my fault and my problem so we had the car repaired so we could drive it. This is two weeks after we paid $8000 cash I turned around and paid $3900 to have it reapired. THe heat issue should be reimbursed as well as the torque converter based on the informationm provided. I have copies of the emails and itemized informationn if needed. My question is how do we proceed from here? We do not have current trust in Fairfax [redacted] that they are going to give us a fair and honest reponse.

Regards,

Business

Response:

**. [redacted], It would appear that there has been some miscommunication here on several occasions! I would suggest if **. [redacted] wants to get a resolution she speak directly with [redacted]. [redacted] is her sales representative. [redacted] would like to talk with her and come to some kind of negotiated resolution.

Thanks for your assistance.

Sincerely, [redacted]

Review: Hi,

This is [redacted]. I am writing this e-mail regarding to the worst experience I ever had with a salesman at a dealer.

I am a [redacted] fan. I used to have a [redacted] for a long time in Turkey and and my wife had a [redacted] for a good while in USA. We have just sold our [redacted] to have a brand new ** for my wife. I researched the current models and went to the local dealer which is Fairfax [redacted]. (6/8/2014 around 3:00PM - 4:00PM)

I went to Fairfax [redacted] since the two of my Turkish friends has just financed two [redacted] with a great deal and they recomended me to go and have a look. (We are members of the same Turkish Community with them in here.)

We (me and my wife) went to Fairfax [redacted] to have a look at both [redacted] and [redacted] models and see which is the best way to have the best one. (Leasing, Financing or purchasing by cash)

[redacted]. [redacted] welcomed us and my first question was "When will the New [redacted] be released?" He said it will be almost the end of the year and he mentioned that he can give us a great price for a 2014 [redacted]. We were wondering which is better for my wife and we had short test drive for both. After the test driving experience, we decided to go with [redacted].

The worst experience I ever had in a dealer started at that point.

First of all, I need to give some information about my situation. I am an E-commerce entrepreneur who holds shares of an e-commerce company. I am also a well-known seminar speaker in Turkish Universities. So I have a good income behind me and I am in USA with a F-1 visa status to have my MBA degree in next 3 1/2 year. Since I am a student in here, I don't have social security number and credit history. Because of that, I can't finance a car but can lease with the special program of ** or can own the car by cash.

So my options are :

1) Own the car by cash

2) Lease the car with [redacted]'s special program

3) Recommend the car to my Uncle to lease as his second car. (since he was looking for a sport car besides his BMW SUV) So my wife may barrow the car from him when needed.

I requested the numbers for purchasing and leasing. I have mentioned that I have enough cash and I can put a good amount as a down payment.

While [redacted] was at the back with the finance manager, I asked for the coffee corner. He showed it and we grabbed our coffees, came back to his desk. He came too after a short while.

He saw that we were drinking coffee, and he said something irretating with an unproper disdainful mode : "Everytime, lots of people come here and go upstairs to have free coffee and then go away without looking at any cars. I recommend them to go to [redacted] around the corner" I really couldn't understand why he said something like that with that disdainful mode. We were there to purchase a car and we only grabbed coffee while we were waiting for him to bring the numbers. I really irritated because of his unnecessary behaving but didn't say a word.

Then, He showed me the numbers of two options. Numbers for purchasing in cash did not have any advantage; so I decided to keep my cash in pocket and I looked for the leasing option with $4K down payment. I saw that the total amount for the 36 months leasing and thought that the total amount is too high because of the interest rate on special leasing program for students. I offered $6K down payment since he mentioned if I put more down, total amount will be lower.

At that moment, the worst part of the conversation started. He (again disdainfully) said exactly word to word this : "i can not bring you the new numbers. It is better you to go and come later when you decided. It is Sunday and the weather is so good; I don't want to sit in here and bring you the new numbers again and again. If you can't decide now, this car may be sold tomorrow morning and the time I spent for you will be wasted."

I stopped his words, stand up and said "That is fine. we are a potential customer and you said we are wasting your time. Sorry for that. And thanks." Gave my hand to shake and left. When I went back to my car, I decided to write a complaint about him and go back into showroom and asked for his business card since I couldnt remember his name. I have taken the picture of the business card for my records.

Those words and that kind of behaving is not acceptable. I have never seen any salesman like [redacted]. He was acting like he is a King and we were asking for a sponsorship as being two poor persons. The only thing I did was asking for an other number option with a higher down payment. I was there to purchase a $20K+ car. It is not a $5 toy. Of course I need to see all options I can have to compare and decide.

I can understand that working on Sundays can be hard but if this is the case, he should be in an other business other than retail.

I couldn't understand what was the problem with him but he has ruined mine and my wife's whole the rest of the day with that unacceptable and unproper behaving.

I won't go to Fairfax [redacted] anymore even if they offer me the best I can have. And I am going to share this worst experience of my life with all my friends in here. And post this e-mail on my social network which has thousands of followers on [redacted] and [redacted]. Because I don't want any of my valued friends have that bad experience with that salesman in Fairfax [redacted].

I think this kind of a salesman behaving shouldn't be acceptable for a prestigious brand such as **. It is shameful for a valued brand.

I hope you will get this feed back serious and make your next customer's buying experience better with better salesmen.

Business

Response:

Dear Revdex.com, We sincerely apologize to ** and [redacted]. [redacted]! This is not the first time we have heard of their complaint. After much discussion with both [redacted], their sales Representative, and our Sales Manager, we tried repeatedly to contact them, but they would not talk with us.

Clearly there was some misunderstanding! We have not been in business so successfully since 1954 by poor treatment of customers. If the [redacted]'s would like to speak to me finally I would be happy to talk with either of them.

Again, we are sorry for any inconvenience or misunderstandings.

Review: To all I HAVE PICK UP THE VEHICLE FROM THE SHOP THIS AFTERNOON .Here some issues problem that I have after 8 weeks of waiting I am not happy with the vehicle over all performance of the body shop that as complete the listed repair Based upon the meeting last week some of the issues that was pointed has not been resolved or can not be resolved based upon the andrew.TIME MANAGEMENT: Since the most part of this repairs was complete it has been 15 days. (APPROVAL OF THE ALIGNMENT) and all need to be done is detail the vehicle and deliver to me .Dont forget this car has been in shop for 8 weeks now.In 15 days the shop has conducted numerous quality control check up (BASED UP ON THE [redacted]) was done and there is nothing wrong with the vehicle so we had the meeting last Friday. On that meeting we have address some of the conserns was listed. When I pick up the car week later to see the problems not corrected is not expectable since you had 2 week to deliver this car from the completing and the delivery.2- CUSTOMER SERVICE: in numerious accosions I have mention to [redacted] to have better communication skill and let me know what is going on with vehicle. Since it been 8 week to get this car to where it is is has been most unpleasant experience that I had. [redacted] never had answer any phone calls, has not respond to most of the voicemails, and has only respond the some of the questions or concerns on emails. So he was like I will get to you when I want. In fact I had let him know last Friday on the meeting please give me a at least a day before the delivery of the car so I can get my schedule arranged and I got a phone call on Thursday stating that car is ready for pick up.WHAT HAPPEN TO A DAY NOTICE . Also as a customer paying 23k for repairs I don't appreciate the addutue that andrew had . I did what I did, I don't care what you said or do.3- I would expect as a customer the vehicle to be completed when you called as repairs done and ready to be pick up.On first meeting on last Friday I have seen a fitly car with all kinds of a dirt and buffing marks on the car when this car spend 3 days for detailing and quality control.after last week Friday at least I would expect little more carefully inspected vehicle. Driver side fender gap is not even with the passenger side Excuse is he has seen brand new vehicle with same problem and asked me if I measure the gaps when the car got to the shop. He has technician install the driver seat trims after I point to him.and the right rear door-panel still has a buffing compound need to be cleaned. He was kind enough to offer that to be taking care of but WHERE WAS HE LAST ONE WEEK WHEN I POINT TO HIM LAST WEEK. That is why I wait one week to pick up the car.Over all I would like to get this car send to other shop and get the gap corrected.I would like this car to be wet sanded and buffed where the rear right door is I would like a qualified person to look over and inspect the work and send me a report. A 3rd party inspector.Main thing is the door gap andrew let me to believe the he had pull the fender forward as far as he could. If in fact he has done that and the gap is not even I may have frame damage that is not been corrected. There for a frame inspection and a report for that is emminant with a independent inspector.I do not trust this shop to do any further work on this car. If in fact there is a frame damage is not corrected they should pay for the damages and new repairs to be done or refund the funds paid to them and get this repairs done correctly.To avoid the delays I would like a mark-irene and shop menager cory schwab to meet me at the location of my business and go over the sloppy 8 weeks repairs and get this problems corrected as soon as possible Not to mention I have been paying $1205 a month for the car that I have not been using for 8 weeks .if in fact repairs are not done correctly I will need a certified check for $2410 for the payments that I mede to BMW from this shop .PS. I will be prepared for any kind or of legal action if the demands above have not been corrected in reasonable time frame And if the car need to go to a shop for repairs I will need a same or comparable vehicle for a rentalDesired Settlement: Listed Above

Business

Response:

September 17, 2013

Dear **. [redacted],

Thank you for taking the time to speak with me yesterday and explain your difficulties with our service on your BMW!

I have had a lengthy conversation with [redacted], your [redacted] Insurance agent, as well as with our Body Show managers. I think we can all agree that your car was a very expensive, and difficult repair. This was compounded by the extensive wait times /or parts from BMW in Germany.

We can all also agree that we should have done a better job, been more pro-active, in working on your car and communicating with you on a consistent basis. Mistakes were made and we are very sorry for any aggravation or inconvenience.

We have been building our Body repair business and it may be growing faster then we have anticipated. We are implementing new protocols, with checks and balances to keep details in place and secure customer satisfaction.

As I expressed on the phone with you yesterday I stand ready to assist personally in any future automotive needs that you may encounter.

I would be happy to help in any way.

I again thank you for your patience, and look forward to an opportunity to show you our ever growing and improving customer service!

Sincerely,

Review: Dropped the car off for reapers, car had 1036 miles on it, picked tha car up 3 weeks later and it had 500 additional miles on it and two pairs of sunglasses missing. Unauthorized use of a car.Desired Settlement: The owe us for the use of the car, the monthly payment on the car because they used it, depreciated value of the car after 500 miles of use as well as two lost sunglasses that cost $700 combined.

Business

Response:

Dear Revdex.com, I have spent many hours researching this problem with several managers, employees and even had our security manager look at hours of video, to see if we could view anyone leaving our body shop with the Talakoub's car. We saw no one driving their car on any of our tapes! Our employees are not allowed to drive customer cars. We have never had this kind of problem before. The mileage that the Talakoub's have recorded was on the date their car was evaluated and we did not even see their car here at our body shop until TEN days later. We have no way of knowing what mileage they put on their car in that time period.

We also have no way of knowing weather they had actually had sunglasses in their car, or to how much they cost. In the interest of good customer relations we have sent them a check for $700 dollars to replace the said lost/stolen glasses.

We are sorry for any of their inconvenience and sincerely hope this closes this case and that the Talakoub's can move ahead and enjoy their repaired vehicle.

Sincerely, [redacted] ( Managing Partner)

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

We have written documentation of the mileage upon drop off that was written by the company and documentation of the mileage upon pick up of the vehicle. The vehicle was in their possession for three weeks. We had no possession of the vehicle during the time in question. Five hundred miles was added to the vehicle during that times. If they incorrectly documented the mileage it is their mistake. They need to take ownership of this problem and the fact that someone drove the vehicle without our consent. We have spoken to multiple "managers" who have been unkind and dismissive of the claim. Two pf which actually hung the phone up on us. Their documentation stated the mileage , they made a mistake now do not want to respond to this problem. Everything is documented. We also have not received any check that they mention either. We would like the owner of this business to respond and take action to properly remediate the situation.

Regards,

Business

Response:

Have you head more form these folks, now that they have cashed their settlement check for $700 Dollars? [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: No settlement check was cashed. Please check your records as here was nothing cashed in any account. We are not settling anything. We want full responsibility taken from the business for the unauthorized use of a vehicle. This matter is a serious one and the business is not handling this appropriately.

Regards,

Review: I contacted the Rosenthal [redacted] in Fairfax VA to purchase a new 2014 [redacted]. I notified the dealership that I am a member of the True Car network through [redacted].com and I also have an additional $500 off Certificate through my employer. I presented all records of pre-negotiated pricing from True Car and the $500 off Certificate to the dealership up my arrival at the dealership on 25 Nov 2014. The sales manager at the dealership also notified me that their is also an additional $500 insensitive/rebate for Thanksgiving occasion. Additionally, since this is a model year end vehicle, the dealership is also offering 0.00% interesting financing for 60 months. However, the dealership is charging a processing fee of $585 for the sale. Price of the vehicle I wanted to purchase came to be $18,275 after all the discounts plus $585 Grand total of $18,860. I asked the sales manager to see if it was possible to waive the processing fee, but I was told that is not possible, the price of the vehicle is as stated. I asked the dealership to let me think about the deal over night.

The next day, 26 No 2014, I called the sales associate at the dealership so know if the deal still exists? I was told that the deal still available. I expressed my desire to purchase the vehicle and to have to paperwork prepared before I come to the dealership so I would drive home in the vehicle. Over the phone call the dealership personnel agreed to earn my business based on the terms $18,860 and 0.00% interest financing (subject to approval). Prior to going to the dealership to purchase the new vehicle, I sold my existing vehicle to obtain funds for the down payment of the new vehicle. Three hours later my wife and I arrived at the dealership with the intent to purchase the vehicle. At that moment, we were told by that the deal is not valid. The cost of the vehicle increased by $500 to $19,360 and there is no 0.00% interest financing being offered, I would have to finance the vehicle based on what ever the new rate would be.

Now this has left me in a situation where I have sold my existing vehicle to have funds in order to purchasing a new vehicle. However, the dealership is not honoring the terms agreed for me to purchase a new vehicle. I have to pay more to purchase the same vehicle due to the changes at the last minute by the dealership to the terms agreed to previous. Due to the lack of communication between the management personnel and sales staff, we ended up getting harassed and did not once consider to honor the previous terms agreed upon by both parties.Desired Settlement: An apology for the harassment and an offer to purchase the vehicle at the agreed price of $18,860 plus Tax, Tags, Title Fees and 0.00% interesting financing.

Business

Response:

To Whom it May Concern:

Review: At the recommendation of both my insurance company ([redacted]) and my local dealership ([redacted]), I took my 2010 [redacted] to Fairfax Imports Body for a standard bumper replacement from a puncture that resulted when I slide on the ice into the corner of a panel van. This being a 2010 vehicle, it obviously has a few door dings on it, however no major damage (scrapes, paint exchanges etc). I dropped the vehicle off on Monday, March 10, 2014.

When I got the vehicle back on Friday, March 14th, 2014 , it was overcast, I did a quick look at the vehicle, noticed a new door ding on one side but it alone wasn't a huge cause for excitement. I drove home, got out of my car in direct sunlight, and immediately saw paint transfer type damage on my drivers side rear fender. I quickly called the shop, as they had been quite friendly thus far, and they told me to come back. I drove immediately back to the shop and showed them the damage.

What I got next was a read out of every door ding on my vehicle and was told that I can't prove that this damage happened here, and he can't prove it didn't so they wouldn't fix it. While I understand that I explained that I am very aware of every door ding on my vehicle and I know I have never sideswiped another car, let alone a green one (as the paint transfer is green). We went back and forth in the same manner and he told me there was nothing he can do - I should call my insurance company - which may (of course) raise my rates.

There is damage from whatever exchange with a green vehicle, on every panel of the drivers side. None of it is major, most appears to be something that could be buffed out, however I"m not a professional and fear doing that type of work on a high end vehicle. I do not believe it is acceptable to drop a vehicle off for repairs and have it come back with more damage than it went in to fix - any damage is unacceptable.Desired Settlement: I want the green paint transfers and scratches removed from the drivers side of the vehicle, including the front and rear lights, and if any body damage is found as a result, I want that repaired.

I want it repaired by another shop that [redacted] approves, as I do not trust my vehicle with this establishment anymore.

Business

Response:

WE have contacted the customer so she can return and we can see if we can repair the scratches she feels we have made.

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars, Auto Parts & Supplies - New, Auto Repair & Service

Address: 11050 Fairfax Blvd, Fairfax, Virginia, United States, 22030

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