Fairpoint Communications

Initial Business Response / [redacted] (1000, 5, 2016/10/18) */ FairPoint records indicate that the customer's billing stopped when the service was disconnectedThe customer received invoices showing a credit balance, not a balance dueA refund has been issued for this amountAttempts to discuss this with the customer have been unsuccessful

Initial Business Response /* (1000, 5, 2016/10/18) */
FairPoint records indicate that the customer's billing stopped when the service was disconnected. The customer received invoices showing a credit balance, not a balance due. A refund has been issued for this amount. Attempts to discuss this with...

the customer have been unsuccessful.

Initial Business Response /* (1000, 10, 2016/02/12) */
The Customer Service manager reviewed the account and saw that a trouble ticket had been opened on 1/25, at which time we switched out an ONT battery. The Manager spoke with the customer the following day and confirmed service was working...

satisfactorily. The customer indicated that it was. The manager applied a credit for six days of service outage for internet and TV services, which should appear on the February statement. The customer was satisfied with this resolution.