I am responding to complaint ID [redacted] .On July MrJ [redacted] had FTruck towed into our shop for a no start conditionStarter would spin only After checking the vehicle we had found that one starter bolt was missing, one was broken and the other one was looseThe starter housing was broken as wellWe called MrJ [redacted] and he said he would have to call MrsM***, the owner of the truck They approved repairs and they picked it up on July They left the shop and the truck would not start at allStarter wouldn't even spin So we towed the truck in and it started fineMy guys charged them a tow bill and they picked up the truckOn July it would not start again right above the shopsame thing no spinning or anything we went out and verified it would not startWe got truck to shop and determined the starter we put on was bad so we replaced it under warranty on the weekend when we do not work and also refunded the $tow back to them Truck done fineno call or complaints On September MrsM [redacted] brought the truck back exclaiming that she cant be left stranded and it was doing the same thing as beforewhen starting it would make a noise sometimes just in the morning and that it had done that days in a row once in the morningsWe started the truck several times and could not get it to happenLeft it over night and it done it that morning we checked the starter and removed it and spun the flywheel all the way around by handWe found there was a couple teeth damaged on the flex plate that when it stops in that position it will make a grinding noiseWe also found a coolant leak that is leaking onto the starter and a fuel leak that is leaking externally on the front of the engineWe quoted $ti replace the flywheel, $to replace the block heater that is leaking coolant $o fix the fuel leakWith diagnosis at $Where she got flywheel at $is beyond meThey only heard one thing and it was not what they wanted to hearKind of like my daughter when I tell her no, about the same behavior resulted.She also filed a complaint with the Consumer affairs and said that another shop had fixed it with new starter boltsThat we had put the wrong bolts inWe did not use factory ford bolts we used same size and threaded bolts for the starterWe have made this same repair with the same bolts in the past with out any issues So since she said that it "fixed it" I agreed to give her what that shop charged her plus the in my diagnostic charge backWhich came to about $She accepted my offer than declined itShe sent in this claim with the Revdex.com trying to get what was left of what I had originally charged her if you calculate the numbers back togetherNow she said she is taking me to court so I said that is fine I will see you there.The Consumer Affairs closed the complaint after our responseMrsM [redacted] has not been completely truthful in there statement of events She stood in front of my place protesting with a sign for 2-days I had to call the law to make her move off of my property Which she did and she stayed on the side walk which is perfectly legalI have never broken the lawJust wanted paid for work that was done.Our invoice does not state it is a refurbished starter as she claimsWe buy parts from several vendors and as having a retail license we can mark those parts up as needed to make our marginsThat is why we are in businessWe do not work for freeI did tell her MrJ [redacted] that the truck would not leave until the bill was paidHe threatened to leave and I told him he would not until the bill was paidI didn't scare him I simply followed him out the door to shut my gatethat is not extortionThat is called getting paid for what you do.I tried to explain to them that the teethe on the Flywheel was damaged from the starter hanging off of the truck before we repaired itIt just now started acting upThey can not and will not make any sense of thatI can not explain myself any easier than thatI am attaching all my invoices and consumer affairs and emails form MrsM***.I will not offer any type of settlement at this time since she accepted and declinedIt's a matter of pride and that we do quality workI will see them in court Thanks for your time in this matterJ [redacted] S*KC'S Automotive Specialists
I am responding to complaint ID [redacted] .On July MrJ [redacted] had FTruck towed into our shop for a no start conditionStarter would spin only After checking the vehicle we had found that one starter bolt was missing, one was broken and the other one was looseThe starter housing was broken as wellWe called MrJ [redacted] and he said he would have to call MrsM***, the owner of the truck They approved repairs and they picked it up on July They left the shop and the truck would not start at allStarter wouldn't even spin So we towed the truck in and it started fineMy guys charged them a tow bill and they picked up the truckOn July it would not start again right above the shopsame thing no spinning or anything we went out and verified it would not startWe got truck to shop and determined the starter we put on was bad so we replaced it under warranty on the weekend when we do not work and also refunded the $tow back to them Truck done fineno call or complaints On September MrsM [redacted] brought the truck back exclaiming that she cant be left stranded and it was doing the same thing as beforewhen starting it would make a noise sometimes just in the morning and that it had done that days in a row once in the morningsWe started the truck several times and could not get it to happenLeft it over night and it done it that morning we checked the starter and removed it and spun the flywheel all the way around by handWe found there was a couple teeth damaged on the flex plate that when it stops in that position it will make a grinding noiseWe also found a coolant leak that is leaking onto the starter and a fuel leak that is leaking externally on the front of the engineWe quoted $ti replace the flywheel, $to replace the block heater that is leaking coolant $o fix the fuel leakWith diagnosis at $Where she got flywheel at $is beyond meThey only heard one thing and it was not what they wanted to hearKind of like my daughter when I tell her no, about the same behavior resulted.She also filed a complaint with the Consumer affairs and said that another shop had fixed it with new starter boltsThat we had put the wrong bolts inWe did not use factory ford bolts we used same size and threaded bolts for the starterWe have made this same repair with the same bolts in the past with out any issues So since she said that it "fixed it" I agreed to give her what that shop charged her plus the in my diagnostic charge backWhich came to about $She accepted my offer than declined itShe sent in this claim with the Revdex.com trying to get what was left of what I had originally charged her if you calculate the numbers back togetherNow she said she is taking me to court so I said that is fine I will see you there.The Consumer Affairs closed the complaint after our responseMrsM [redacted] has not been completely truthful in there statement of events She stood in front of my place protesting with a sign for 2-days I had to call the law to make her move off of my property Which she did and she stayed on the side walk which is perfectly legalI have never broken the lawJust wanted paid for work that was done.Our invoice does not state it is a refurbished starter as she claimsWe buy parts from several vendors and as having a retail license we can mark those parts up as needed to make our marginsThat is why we are in businessWe do not work for freeI did tell her MrJ [redacted] that the truck would not leave until the bill was paidHe threatened to leave and I told him he would not until the bill was paidI didn't scare him I simply followed him out the door to shut my gatethat is not extortionThat is called getting paid for what you do.I tried to explain to them that the teethe on the Flywheel was damaged from the starter hanging off of the truck before we repaired itIt just now started acting upThey can not and will not make any sense of thatI can not explain myself any easier than thatI am attaching all my invoices and consumer affairs and emails form MrsM***.I will not offer any type of settlement at this time since she accepted and declinedIt's a matter of pride and that we do quality workI will see them in court Thanks for your time in this matterJ [redacted] S
*KC'S Automotive Specialists