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Fallen Hero Bracelets

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Reviews Fallen Hero Bracelets

Fallen Hero Bracelets Reviews (49)

Complaint: [redacted] I am rejecting this response because: This is the entirety of communication between me and Michael F [redacted] It should show you plenty enough of the type of interaction I was receiving from FHBI really in no way was harassing or "attacking" him or his businessAlso below is the continued communication I am receiving(received today 10/26/16) This is Severely demeaning, extreme harassment, and utter immaturityIm appalled that I am getting this type of response from an adult, let alone a business ownerI really would like to speak to a member of Revdex.com asap regarding this and figuring out what my options are Thank you, [redacted] Complaint ID # [redacted] ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Thu, Oct 20, at 1:PM Subject: Re: Thank you for your order! To: Michael F [redacted] Great customer service, budIll be forwarding this to Revdex.com On Thu, Oct 20, at 12:PM, Michael F [redacted] wrote: You are a [redacted] [redacted] youIll gladly refund you you [redacted] *** Sent from my Verizon 4G LTE smartphone -------- Original message -------- From: [redacted] < [redacted] > Date: 10/20/12:PM (GMT-08:00) To: Michael F [redacted] Subject: Re: Thank you for your order! Okay, I appreciate you reiterating thathowever its been a month(not the "industry standard" spoken of) This order was placed on the of septemberIts unfortunate that your customer service is sub par when handling emails to your customers regarding an understandable concern with purchased goodsJust figured you'd like to be awareI ordered several patches and items on the (other online shops selling very similar products) and received all but yoursmind you within days all were shipped or already receivedIve also ran a large scale shipping company and been in customer service management and logistics for years: when delays occur you APOLOGIZE for the inconvenience and notify your CUSTOMER of the delay regarding shippingThats "industry standard"So with all that being said, Its October 20th now and I still don't have a trackingPlease, Just refund me my moneyOr I can just dispute through paypal/Revdex.com if you'd like Ill deal with other avenues of ordering patches in the future Regards, [redacted] On Tue, Oct 18, at 4:PM, Michael F [redacted] wrote: to days is an industry standard processing time frameIts also on every page our websiteAs with almost any business when inventory is depleted items have to be remade or reproduced or reordered Sent from my Verizon 4G LTE smartphone -------- Original message -------- From: its [redacted] ! < [redacted] > Date: 10/18/3:PM (GMT-08:00) To: Michael F [redacted] Subject: Re: Thank you for your order! Okay, thank you for the communicationCan you please update with a tracking number once you send it? Always good practice to notify your customers of particularly lengthy shipping expectations Out of curiosity, are you a third party(middle man) for these patches? I was under the impression this was a direct store front Thank you in advance, and have a great evening [redacted] On Oct 17, 2016, at 8:PM, Michael F [redacted] wrote: It takes to days to process an orderI already ordered and paid for the patchesThey should be here any day Sent from my Verizon 4G LTE smartphone -------- Original message -------- From: its [redacted] ! < [redacted] > Date: 10/17/8:PM (GMT-08:00) To: [email protected] Subject: Re: Thank you for your order! To whom it concerns, I never received my packageIt's been a couple weeks and I was trying to be patient, but this is a bit muchCan I have a refund of my money or some type of compensation, given its almost a month to ship two patches Order # [redacted] Thank you in advance, [redacted] Sent from my iPhoneSincerely, [redacted] ***

Response to complaint filed by [redacted] on the date of 01/04/with ID [redacted] We are actually unsure of how to address this “complaint” as we are confused by itWe will provide a timeline of this transaction and then address the correspondence of Ms [redacted] On the date of 12/Ms [redacted] placed an order with us through our websiteBy doing so Ms [redacted] not only agreed to our terms of service but also was clearly informed of 1) our processing lead times of to days and 2) our production lead time of to weeks (these are industry standard) and 3) our Christmas deadline of 12/Ms [redacted] was also provided with an order number, which was emailed to her as an order confirmation following her purchaseThis order number was Order # [redacted] Confirmation emails are automated and they are sent out automatically following a purchase to both the customer and to us as a notification methodMs [redacted] asserts that she “never received a confirmation or a thank you for your order from us.” Unfortunately, that is absolutely untrue, as we have no way of NOT generated such a confirmationTherefore, one of two things occurred, both of which we have no control over, the first being that Ms [redacted] provided an incorrect email address at checkout (the email provided at checkout was s [redacted] [email protected]) or second, the confirmation went to a “spam” or “junk” folderWe have no control over Ms [redacted] ’ email filters or whether or not she provides an accurate email address at checkout or even checks her emailsAgain, we have no way of stopping an automatic system from generating a confirmation email, therefore Ms [redacted] did in fact receive both a confirmation and a “thank you for your order” email immediately following her purchase on 12/ On the date of 12/we received the following message from Ms [redacted] , which was in fact the first communication we received from Ms [redacted] following her purchase: “I ordered a hat on December for my son as a Christmas presentThe amount taken out of my checking account for the purchase was $ It has been days and I have not received this order yet and am getting very upsetmy son will be very disappointed if he does not receive this for ChristmasI have sent several emails on your website and have not received any responsePlease respond to me [redacted] @outlook.com or 919-649-6441.” It seems clear from this response that Ms [redacted] did in fact provide the correct email address at check, and therefore did in fact receive a confirmation email which she either overlooked or disregardedAs a matter of record, the first email from Ms [redacted] was sent on 12/18, which was days after we shut down for ChristmasOur Christmas cut-off was 12/I work to hour days days a week and then I am on duty on the weekendsAfter months of such a work load, I leave to spend the Christmas holiday with my family, as I have neglected to do so for the last yearsThis year, I chose to provide my family with a real holiday and family timeMs [redacted] was aware at the time of her purchase that our Christmas cut-off was 12/and despite having placed an order on 12/2, processing and production lead times were still in effectThere is absolutely no way to expedite production or processing during a holiday, especially when weather delays occur which delay incoming shipments of inventory or even productionDespite all of this, I still responded to Ms [redacted] on 12/18, even though I was not in the office and out of townI did so because I pride myself and our organization on impeccable customer service, as I reply to emails and texts hours a day days a weekMy customers are always able to get ahold of me no matter what, in fact, in a previous complaint which articulated “poor communication” I responded to an email during a medical procedure in which I was being injected with steroids due to a torn tendonIf that isn’t spectacular customer service I do not know what isIn fact, I know of no other companies or organizations which maintain the sort of communications that I do with my customer baseAdditionally, we received no previous communications from Ms [redacted] , despite her assertions and despite her assertions that it had been days it was in fact only days due to our Christmas cut-off, but even if the cut-off had not occurred, it would only have been daysThe issue, which seems to be a common occurrence with certain people, is the contention that we are not allowed to operate our organization and our business like all other businesses in the United States, which operated on a 5-day business week or “working days.” When calculating time frames, only “working days” are counted, yet certain people fail to recognize that fact, let alone the fact that the USPS does not even operate on Sundays, so it makes delivery and shipping problematic On 12/I responded to Ms [redacted] ’ email (sent on that same date)My response is below: “It takes to days to process an order and hats have a to week lead timeIm shipping orders as quickly as possibleI also do not "take" money from people's accounts.” Ms [redacted] seems to articulate the fact that “money was taken out of her account.” This is not trueMs [redacted] placed an order for an item (a custom embroidered hat)Ms [redacted] paid for that itemWe did not “take” any money from Ms [redacted] In fact, Ms [redacted] utilized a third party payment processing checkout system through Stripe to make her paymentWe in turn are notified of the purchase and begin the processing phase which then moves into the production phaseAt no time do I or anyone else “take” money or deal with money or handle money or even see moneyWe have no paid employees and not even I have seen a paycheck in yearsWe are a nonprofit organizationUtilizing terminology such as “taking money from an account” is not only and misleading but wholly inaccurateTherefore, Ms [redacted] was aware of processing and production lead times both prior to purchase as well as following her purchase On 12/Ms [redacted] responded by email again: “Thank you for getting back to meSo will the hat be here before Christmas? I was not insinuating that you took my moneyMost places do not take the money out of their accounts until the order is ready for shipment.” Again, we were shut down for Christmas on 12/I was not in town and had no way of processing or shipping or embroideringThis was already explained to Ms [redacted] Ms [redacted] placed an order on 12/for an item with a to day processing time frame and a to week lead timeShe agreed to our terms of service upon purchase and to the lead times she was made aware of prior to purchase (which are clearly notated on every page of our website)The date of 12/was days into Ms [redacted] ’ order, which was one day into the minimum processing date of the processing time frameOur company shut down on 12/This was notated on our home page in bright pink letters and fonts for everyone to clearly see at the very top of the home pageMs [redacted] further asserts that she did not “insinuate that [I] took [her] money” yet that was exactly what she stated in her previous email, which is the reason for our response in order to clarify the fact that we DID NOT “take her money.” Ms [redacted] further asserts that “most places do not take the money out of their accounts until the order is ready for shipment.” Again, we DID NOT “take” money from anyone’s “account” and furthermore I cannot attest to “most places” put in the course of business for over years I have yet to deal with any vendor or distributor who does not require payment up front for services or productWe cannot make a custom embroidered hat if it is not paid forAdditionally, we print shipping labels during our processing phase and without payment we cannot do so, which means an order is not processedLastly, we have no way of holding a credit card or debit card payment until an item is ready to shipWe do not have access to credit card numbers or even the processing of paymentsAgain, this is done through an SSL third party payment processing systemWe have no part of that process Today on the date of 1/we received another email from Ms [redacted] Below is that email: “I am writing you for the fourth time about an order I placed on your website on December 2, It was supposed to be a Christmas present for my sonHe was very upset that he did not get this for Christmas needless to sayI thought when I ordered this on December 2nd it would be enough time to get it by Christmas The total amount including tax and shipping was $I have only received one response and it was a rude oneWhomever responded did not let me know if they had my order and could not give a time frame on shipment except for it takes anywhere from to weeks to ship out and he was working as fast as he canThe amount was taken out of my checking account at the time of purchaseI would greatly appreciate it if you would respond either by phone or emailI have never been treated like this before.” Note that this was only the third email and not the “fourth” as asserted by Ms [redacted] Ms [redacted] further asserts her assumption about a Christmas delivery, completely disregarding processing (and most importantly) production lead timesShe further claims that she “received only one response and it was a rude one.” The fact of the matter is that there was absolutely nothing rude about our initial reply to her email, which clearly explained lead times and the fact that we DID NOT “take her money.” In fact, a review of the emails show that clearly it was Ms [redacted] who was being quite rude, despite our efforts to help her through the processI also did not tell Ms [redacted] that it “took to weeks to ship out.” Ms [redacted] was informed both prior to purchase as well as following her purchase that there was a to week lead time for productionHats have to be madeAgain, Ms [redacted] asserts that money “was taken out of her account.” This again is incorrect and lacking in fact, rather, Ms [redacted] placed and order and made a payment and agreed to our terms of serviceLastly, Ms [redacted] asserts that she “has never been treated like this before.” We have no idea what this means, as Ms [redacted] received numerous communication during a holiday, and as provided with lead time information and received responses to all of her communications to usThis is quite baffling for usWhen dealing with customers who exhibit unreasonable expectations we typically just refund those customers as they tend to be exceedingly problematic as Ms [redacted] appears to have beenBut we were unable to issue refunds until we returned to the office on 1/ Twenty minutes after the first email on 1/Ms [redacted] sent a second email with an image of the item she had ordered: “I placed this order on December and have not received itPlease respond by email or phone to let me know when it will be shipped.” As a matter of reference, we receive to orders a day and about as many emailsI deal with emails and texts and phone calls and process orders and package orders and deal with inventory issues, etc., while also juggling doctor appointments, illness, a three-year-old, graduate school full-time, other businesses, car problems, etcPeople seem to fail to recognize that there is a human being on the other side of a communication, and we are not AmazonWe have no drones, no robotsWe do not have thousands or even hundreds of employeesWe work very hardMs [redacted] disregarded all of the information provided to her numerous timesMs [redacted] disregarded the terms of service she agreed toMs [redacted] disregarded all of the email responses which were sent to herIt becomes a problematic situation, and for us, its burdensome having to repeat information three and four and five timesThis takes us away from being able to process orders quickly and effectivelyFor example, tonight at 12:43PM I am writing this response to Ms [redacted] premature and frivolous complaintI have been working on this response for over an hour, which means orders were not able to be shippedThis is a problem We responded to Ms [redacted] ’ email sent on 1/two hours after she sent her second email: “Was this order for an adjustable or flexfit? Adjustables should go out today flexfit will be next week.” We asked for clarification as we were not yet in the office and able to look the order up to determine whether the hat was adjustable or flexfitFurthermore, in many cases when a flexfit is ordered, customers fail to provide sizing information which further delays those ordersIt was my effort to determine whether it was an adjustable, as they were in stock and shipping on that same day, or whether it was a flexfit, which would ship the following week, but would require a sizing if one had not been providedIn many cases we aim for redundancy in the sizing arena as we review all emails during processing to ensure that orders are filled correctly with the sizing requested to avoid returns or disputes An hour later Ms [redacted] responded: “It was an adjustable.” Given that our previous response indicated quite clearly that adjustable hats were shipping out yesterday, Ms [redacted] should have been aware that her order was shipping out as we had indicated to herDespite that, Ms [redacted] took it upon herself to file an unwarranted, premature, and frivolous complaint with the Revdex.com, which is an abuse of the system as it was intended Most of Ms [redacted] ’ complaint has been addressed in the above timeline with email referencesMs [redacted] placed an order on 12/for a hatThat order was receivedMs [redacted] agreed to our terms of service upon purchaseMs [redacted] made a payment for a custom embroidered hatNo money was “taken” from herShe voluntarily and willingly made that paymentMs [redacted] was made aware both prior to purchase as well as following her purchase that there was a to day processing time frame and a to week lead time on hatsMs [redacted] agreed to this time frameThere was also a Christmas cut-off for us that Ms [redacted] was aware ofMs [redacted] also received an automatic confirmation to the email she provided at checkoutIt has not been “days” as Ms [redacted] assertsIn fact the date count is as follows: today is actually day of her order because of the Christmas cut-off which she was aware of, yet even if the Christmas cut-off had not occurred today would still only be daysThis is one week following processingDespite the fact that we are only at day 21, Ms [redacted] order shipped five weeks early, and she still filed a premature and frivolous complaintThis action is completely unwarranted and absolutely baffling to usMs [redacted] asserts that our response to her first email, in which we explained lead times to her a second time was “not a friendly response to a paying customer” we refute such a statement entirelyThere was not “not friendly” about our responseWe simply provided a customer with lead time informationWhy on earth Ms [redacted] chose to take this as personal is beyond usThe level of hyper-sensitivity to informative emails is uncannyMs [redacted] further indicates that she “would like a response saying that [we] have [her] order and when it will be shipped.” This conversation already happenedMs [redacted] was already informed more than once that we had her order and that it was shipping yesterdayMs [redacted] further indicates that “if I do not receive it within the six weeks period I would like a full refund.” Ms [redacted] ’ order shipped five weeks early on day of her orderAdditionally, we have a NO REFUND POLICY on custom embroidered hats, something which Ms [redacted] agreed to when she agreed to our terms of service We hope this information helps you to resolve and conclude this matter in our favorWe have absolutely no idea why a complaint was filed in this matter as we have abided by all the promises we made and done exactly as the customer askedIt is a shame that some people choose to abuse and misuse systems in place to address true issues in the marketplace MF [redacted] Chief Legal Officer Fallen Hero Bracelets

FALLEN HERO BRACELETS 3rd Avenue CtE., Tacoma, WA(253) 459- August 17, To Whom It May Concern; We really do not know where to start in order to address the issue of this individual by the name of “ [redacted] ***.” There is a level of uncanny psychopathy to this individualWe will provide a full explanation belowWe also refute in its entirety, any and all statements, comments and allegations made by “ [redacted] ***” as they are all patently and entirely misrepresented As a matter of record, this individual by the name of “ [redacted] ***” has also left two separate NEGATIVE reviews, under: [redacted] ***@soapmc.com [redacted] @gmail.com This is clearly a malicious and maniacal method by which to further slander and defame and libel our organizationNone of the comments made by “ [redacted] ***” are “opinions” (protected under free speech) but rather allegations and statements bearing no semblance of factIn fact, the statements and allegations made by “ [redacted] ***” are an absolute misrepresentation of the factsWe are at this very moment preparing a civil suit against “ [redacted] ***” and “ [redacted] ” in the amount of $million for his actions amounting to libel, slander, defamation, and tortious interferenceGiven the facts and the circumstances, “ [redacted] ***” will absolutely lose this civil suitBut for the record, “ [redacted] ***” chose to do thisWe expect to set an example with “ [redacted] ***.” This sort of behavior will not be tolerated Mr [redacted] did place an order with our organization on May 3, Mr [redacted] makes the mistake of joining two separate organizations in this complaintMr [redacted] never had any dealing with The Benjamin FoundationRather, Mr [redacted] placed his order with Fallen Hero BraceletsUnfortunately, Mr [redacted] has blatantly and wantonly attacked both organizations which will substantially impact this pending civil action against him Yes, according to Mr***, he never received his productUnfortunately, the first indication to us, that Mr [redacted] had not received his product, was when Mr [redacted] committed bank fraud without any prior communication with usThis is a direct violation of the terms of service Mr [redacted] agreed toIt further places Mr [redacted] in breach of contractIn a court of law, Mr [redacted] will be hard-pressed to 1) prove that his statements and absolute misrepresentations are in fact based in fact and 2) that he did not violate the terms of service he agreed to and breach contract and 3) defend himself against tortious interference and defamationThis is a dire place for Mr***We intend on securing a judgment against Mr [redacted] and then garnishing his wages and placing liens on his property, such as homes and vehiclesGiven the fact that Mr [redacted] has used “ [redacted] ” to place his order with us (we can only presume this is a business) we will be pursuing legal action against that entity as well Under policy, when a customer informs us that a shipment did not arrive (we deal with approximately $6,a year in mail theft and lost mail) we reprocess that customer’s order and reship the item at no cost to the customerAll that is required is that communication from that customerUnfortunately, in the case of “ [redacted] ***” this did not occurRather, “ [redacted] ***” decided to begin a malicious and calculated, negative campaign against us without warrantThis is the motive of a diseased brain Yes, Mr [redacted] placed an order for a hat which, with shipping was $Again, Mr [redacted] claims that he “did not receive” his productWe were only made aware of that fact when Mr [redacted] violated the terms of service he agreed to and engaged in bank fraudAs a matter or record, Mr***’s replacement order is scheduled to ship this coming week Mr [redacted] makes the mistake of assuming that “Paypal” “reimbursed” himThat is absolutely not the caseIn fact, we communicated with Mr [redacted] through the Paypal channel, informing him that he was in breach of contract for violating the terms of service he had agreed to and he needed to close his dispute so we could complete our transaction and replace his missing shipment without the need for collections, which is an automatic process when a violation of terms of service occurs when a customer decides they have the “right” to defraud usThese terms of service are in place to protect our interests as for years we have suffered $10,to $15,a year in revenue losses due to the sort of bank fraud that “ [redacted] ***” engaged inThis is specifically why things take so long for us in regard to production and shipmentCustomers like “ [redacted] ***” absolutely undermine the entire process and cost all of our customers money and time Once “ [redacted] ***” made the decision not to understand the process and escalated the “dispute” to a “claim” it internally ceased all available communications through the Paypal channelDue to potential limitations in regards to open “disputes” or ‘”claims” it was WE how initiated the refund to “ [redacted] ***” in order to close the fraudulent “claim” he had initiatedThis in no way renders our part of the contract void, rather, we still process or reprocess the shipment as we have already incurred the costs on “ [redacted] ***’s” behalfIn this case, the replacement shipment will ship this coming weekIn the meantime, “ [redacted] ***’s” account has been submitted to collections for non-paymentThis is the process “ [redacted] ***” agreed toIn addition to this “ [redacted] ***” was warned that this would occurIt was “ [redacted] ***” who made the choice to be where we are now Mr [redacted] claims that he received “threatening emails.” We do not issue threatsWe follow up with a customer and inform them that their account has been sent to collections for committing bank fraud and violating the terms of service they agreed toWe do not “sue for fraud.” Fraud is a criminal actIt cannot be civilWhat we DO sue for is tortious interference and defamation, which Mr [redacted] has engaged inMr [redacted] makes several personal attacks against my person in this complaint, none of which are relevant to the facts, so I will refrain from responding, and Mr [redacted] does not know me, and cannot speak to my characterHis defamatory comments will be address by a judge during the summary judgment phase of our pending lawsuit against Mr***As a matter of record, Mr [redacted] will bear the burden of proving 1) that I am dishonest, and 3) without the ability to control my emotionsMr [redacted] will fail in this Unfortunately, I am not involved in the collections processes so I cannot speak to that process or Mr***’s issues with itYes, Mr [redacted] was informed that he would be sent to collections with feesIn addition to this Mr [redacted] agreed to the terms of serviceWe will include that agreement at the end of this responseMr***’s debt to our organization is now $as per the terms of service agreement Mr [redacted] agreed toAgain, Mr [redacted] made the decision to be at this current junctureWe made every effort to avoid this Mr [redacted] was explained quite clearly the processHaving not communicated the fact to us that his shipment had not arrived, but then immediately committed bank fraud and violating the terms of service agreement he had agreed to create significant issues for Mr***Regardless of the outcome or the current situation, Mr***’s debt is valid and legitimateMr***’s replacement order is scheduled to ship this coming week Mr [redacted] further attacks our integrity and legitimacy by making statements such as “preposterous and intentionally fraudulent.” Let the record show that the only individual in this matter who “intentionally” committed “fraud” was Mr*** Furthermore, Mr [redacted] speaks to a conversation with Accounts ReceivablesAgain, we cannot speak to such a conversation, but Mr [redacted] further misrepresents the facts, as Accounts Receivables is bound by a privacy and non-disclosure agreement and NEVER speaks about other claims or cases with anyone other than usThis “statement” is absolutely without a basis in fact, and it is simply Mr [redacted] maliciously attempting to paint a picture to fit whatever demented agenda he hasUnder our terms of service agreement, we send everyone to collections who engages in the bank fraud activity that Mr [redacted] engaged inWe are unable to discuss any other actions or the particulars of those actions as they have no relevance or bearing on Mr***’s situation Mr [redacted] speaks to the allegation that “there are a lot of other people” that we are victimizingAs an expert in the field of Criminal Justice and Victimology, we will be interested in seeing just exactly how Mr [redacted] explains this allegation of “victimization” to a judgeAgain, Mr [redacted] will failAs to “a lot of people” the fact is that we have over 900,satisfied and happy customersIf we have (hypothetical) people in collections, unfortunately, Mr***’s misrepresented and allegations fall flat on their face Mr [redacted] WILL be suedWe will be pursuing a $million dollar action against Mr [redacted] based on his statements and comments and allegationsAn example will be madeWe will entertain a settlement agreement if Mr [redacted] recants all of his comments, allegations and statements and misrepresentations, and agrees to a monetary penaltyAside from that, we will take everything from Mr [redacted] based upon his actionsMr [redacted] further comments on another consumer complaint, which exceptionally aids us in future litigation efforts against others who have similarly attempted to defame our organization, but of paramount importance is Mr***’s use of the term “stole.” Mr [redacted] will have to prove that we “stole.” Unfortunately, Mr [redacted] will fail yet againMr [redacted] also mistakes himself in alleging that he was “slandered.” Yet one more allegationBut Mr [redacted] has the right to defend himselfWe urge itIt will only increase the damages we will be seeking against him Unfortunately, Mr***’s inept ability to utilize a computer resulted in his complaint being cut off in mid-complaint so we are unable to respond to the remainder of his complaintWe feel we have been quite clear in this response, which addresses all of the allegations and significant issues misrepresented by Mr***One last note, if Mr [redacted] wishes to challenge my “ethics” he will find himself hard-pressed yet again to prove his case In the end, Mr [redacted] concludes with additional comments attacking us personally, stating that we “outwardly lie and steal.” Again, we have no issues proving Mr [redacted] wrong in a court of lawHis allegations are patently and without any basis in factAs to the collections process, it is clearly outlined in the terms of service and Mr [redacted] agreed to those terms of service, and furthermore Mr [redacted] was warned that this would happen and he chose this pathMr [redacted] further mistakes our right to defend ourselves in response to his defamatory and libelous review which is absolutely falseThe reality of the fact is that our response is wholly protected, as it is factual, while his is not protected In closing, there is nothing deceptive about lead times clearly outlined, a terms of service agreement that provides protections against fraud and a failure by the consumer to communicateMr [redacted] is simply ignorant of simplicity Below we have attached a copy of Mr***’s terms of service agreement TERMS OF SERVICE AGREEMENT As a general policy we do not offer refunds, but we understand that at times issues may ariseIf an issue does arise, we are more than willing to work with our customers on correcting any such issues to the extent of considering a refund on a case by case basisOur items are customized to fit, and if it is a size or fit issue we will work with you to correct itIf necessary, we will honor a refund on a returned itemExchanges are also available and our preferred method of rectifying an issueWe will do our best to work with our customers on matters that require returns or exchangesWe gladly accept exchanges or returns of unwashed, unworn or defective merchandise within days of receiving your purchaseAs a general policy refunds WILL NOT be issued for unreasonable expectations, or extended shipping times, or delays due to international shipping periodsThese are handmade items and when there is an increase in orders there is an increase in production timeChargebacks and disputes are both in direct violation of FHB's Terms of ServiceCustomers and Buyers have a responsibility to read all of the information provided on the website, information pertaining to lead times and processing time frames and contact informationFailure by a customer or buyer to first communicate an issue with FHB, and the act of filing premature or fraudulent disputes or chargebacks is bank fraudWhen a customer wantonly files a premature or fraudulent chargeback or dispute, FHB reserves the right to pursue compensation in full through legal action, including small claims court and collection efforts by a third party collection agency, which does report the debt to all three credit bureausPremature and fraudulent chargebacks and disputes will incur an automatic $fee in addition to any fees charged by the original payment processor and the collection agencyIn addition to this, any legal action involving a small claims court will automatically incur a $additional chargeChargebacks and disputes are a Breach of Contract, as you, the consumer, have a responsibility to contact FHB, and inform us if there is an issue with an order or whether an order failed to arrivePlacing the blame for mail loss or mail theft on FHB is simply the incorrect way of handling a situation, as we deal with mail loss and mail theft on a daily basisFalsely or fraudulently initiating an illegal chargeback or an illegal dispute is a direct violation of FHB's Terms of Service and a Breach of ContractYou will be sued for the amount of your purchase, and you will be reported to all three credit bureaus and you will be submitted to collections for the entirety of your bill, including a 50% surcharge and $in fees along with any additional fees or costs associated with any collection effort [X] [redacted] SIGNED: 2017/05/23:59:ORDER ID: [redacted] We hope this helps the Revdex.com truly understand the facts in this matter MF [redacted] Chief Legal Officer Fallen Hero Bracelets

Complaint: [redacted] I am rejecting this response because: MrF [redacted] is obviously grasping at straws, and turning it around as if I am the bad guyNo product was ever delivered or mailed nor received I have email statements, and proof of payment All I asked of is the hats, that never happened Now I want my refund Obviously he is playing games Review the other complaints filed with the Revdex.com As far as the non-sense of cyber bullying??? REALLY? I have the email responses from this loose canon He is the one who has threatened and invited me to "COME SEE HIM" I am a reputable person who has a professional career with the county and FEMA I am not some shmuck Nor am I a push over like his other victims must have been.Sincerely, [redacted]

Mr [redacted] placed an order with our organizationMr [redacted] agreed to the terms of service when are very clear in the fact that disputes/chargebacks are a violation of those terms of serviceWhen Mr [redacted] placed his order with our organization, we incurred the cost of the items Mr [redacted] orderedThose items had to be madeThose items included custom made challenge coins and custom engraved braceletsMr [redacted] was provided with lead times on these itemsRather than acknowledging or recognizing this Mr [redacted] attacked our organization and made defamatory and slanderous statements against our organization as he had done hereYes, we will be pursuing legal action against Mr [redacted] for defamation and slanderMr [redacted] also committed bank fraud by stealing the money he paid for the items he ordered, which we in turn paid for on his behalfTo date, we have yet to be paid and have incurred a loss of $on Mr***'s behalfUnder the terms of service Mr [redacted] agreed there are no refunds available for custom made itemsMr [redacted] was also informed, when he agreed to those terms of service that he would be subjected to additional fees and sent to collections if he engaged in bank fraudMr [redacted] was warned via text message of the same eventualityMr [redacted] was warned through the Paypal system of the same eventualityMr [redacted] agreed to the terms of service upon checkoutMr [redacted] is a liarMr [redacted] is a criminalMr [redacted] has absolutely no idea what he is talking aboutWe deal with disgusting individuals like Mr [redacted] everyday and they cost us $10,a year in bank fraudMr***'s account has been sent to collectionsMr***'s product's have been shippedWe consider this matter resolved and closedMr [redacted] can now deal with the collections bureau, or he has the option of not dealing with the collections bureauHis account will remain in collections and all three credit bureau's will be notifiedThis is what happens when you violate terms or service, breach contract, and commit bank fraudMR [redacted] IS A THIEF! MR***'S SLANDER AND DEFAMATION WILL SUBJECT HIM TO LEGAL ACTION!

As a matter of record, Mr [redacted] has engaged in a negative campaign of defamation and harassment against myself and our organizationMr [redacted] has openly and wantonly abused the Revdex.com’s complaint and review system which speaks volumes to his agenda and his credibilityMr [redacted] first began attacking us on Facebook and then through personal emailMr [redacted] then left a negative review against our organization on 09/06/under “ [redacted] – [redacted] @gmail.com.” On 09/08/Mr [redacted] left A SECOND negative review against our organization under the name “ [redacted] @gmail.com.” Below is an email string showing the second email associated with Mr [redacted] : -------- Original message -------- From: First Last < [redacted] @gmail.com> Date: 8/24/11:PM (GMT-08:00) To: [redacted] < [redacted] @hotmail.com> Subject: Re: hello [redacted] order [redacted] On Fri, Aug 25, at 8:AM, [redacted] < [redacted] @hotmail.com> wrote: I have websitesWhat nane is the order under Sent from my Verizon, Samsung Galaxy smartphone -------- Original message -------- From: First Last < [redacted] @gmail.com> Date: 8/24/11:PM (GMT-08:00) To: [redacted] < [redacted] @hotmail.com> Subject: Re: hello order # [redacted] On Fri, Aug 25, at 8:AM, [redacted] < [redacted] @hotmail.com> wrote: What name is the order under END OF EMAIL STRING: This is clearly an abuse of the Revdex.com complaint/review system and it is manipulative and dishonestIt further establishes a pattern in which Mr [redacted] lacks any honor or integrity Furthermore, this “complaint” filed by Mr [redacted] IS NOT a “complaint” but rather an attack on my person and our organizationMr [redacted] is currently being sued for tortuous interference and defamation As to Mr [redacted] ’s orderIT HAS NOT BEEN NEARLY HALF A YEARMr [redacted] placed his order for a custom made engraved bracelet on May 14, Today is day of his order (including holidays)Mr [redacted] ’s order shipped in mid-July which was a standard time frame for this type of orderAs a matter of record, this order was being shipped internationally, to GermanyWe do not work for the USPS and have no control over lost or stolen mailMr [redacted] , rather than notifying us that the shipment had not arrived so that we could replace it, launched himself into a campaign to defame our organization and attack me personally, calling my personal cell phone at 12am about times and threatening and harassing me, but not before making similar harassing and threatening posts on Facebook and then through personal emailMr [redacted] is NOT A MAN, he is a CHILD! Mr [redacted] did make several contacts with us, and we replied every timeUnfortunately, Mr [redacted] chose to contact us through several different emails which makes it consistently confusing when trying to communicate with someone, especially when they do not utilize their real name or the email address they used when they placed their orderMr [redacted] WAS NEVER informed that I “was fed up with [his] persistence (Mr [redacted] , “prosistance is not a word, we urge you to seek out a college education as it will help you greatly in the real world where adults exist and have conversations) for answers and putting his business on blast by asking about my late orders on public sources.” Also, “putting his business on blast” is very immature and truly, we have no understanding of this concept, it is infantile and agenda-based Again, Mr [redacted] ’s order WAS NOT “late” it simply did not arrive and we have no control over lost or stolen mailRather than contacting us like an adult and informing us that a shipment had not arrived, so that we could replace it, Mr [redacted] chose to attack usIn his very “complaint” Mr [redacted] speaks to “putting [our] business on blast on public sources.” A judge will know exactly what this means, and what it means is that Mr [redacted] will lose the civil suit we will file against himIn addition to this we will be notifying his Commanding Officer and US Army JAG of his behavior and the pending civil suit against him As of yet, we see no legitimate “complaint” but rather a short rant by Mr [redacted] Mr [redacted] continues to attack me personally, stating that the “owner has lowered his sorry little self to saying how I was an (expletive) to go (expletive) myself, and how I’m a piece of (expletive).” Unfortunately, we do not engage in such dialogue, but the reality of the situation is that Mr [redacted] truly is a piece of work, of the worst kindHe is a disgrace to the uniform and should be ashamed of himselfMr [redacted] then states that I “told [him] to come to his house so [I] could fight [him] and kick [his] (expletive).” Unfortunately, holding three Master’s degrees from tier-level universities, being a Notary Public and working in law enforcement for nearly years and being one of the foremost arms dealers in the United States arming law enforcement and military special operations, I do not ask people to come to my home so that I can “fight” them Mr [redacted] further attacks our organization by stating that “[he] truly 100% believe (not believes) this business is no business at all but some sorry piece of (expletive) taking people’s money.” Unfortunately, for Mr [redacted] , we are a business, and we have been in business for years and we own corporations and websitesIn addition to this, in Mr [redacted] ’s fantasy world, as “we are clearly not a business” perhaps the Revdex.com can chime in on how a business, in fact, ends up on the Revdex.com systemClearly, one needs to be a “business.” And “we” DO NOT “take people’s money.” In fact, we do not even deal with financial transactionsMr [redacted] placed and order for an item and made a paymentWe neither processed that payment nor “took that payment.” Mr [redacted] further states; “just do your research and read his responses to people.” Despite having over 800,sales to people all over the world, positive transactions, the .05% of people who choose to have a negative transaction are the only ones with visibilityFurthermore, Mr [redacted] speaks to “research.” It is clear that Mr [redacted] DID NOT “research” anything, otherwise he would have had ALL OF THE FACTS As to Benjamin, my son, who was stolen from me at monthsMr [redacted] is a despicable, foul-mouthed, deceptive, dishonest and manipulative individual who should receive an Article from the militaryHe should be ashamed of himself attacking an innocent and helpless childDisgusting, absolutely disgustingAgain, great “research” there Mr [redacted] , but that is why you are in the Army, and I have diplomas on my wall Please note the following in Mr [redacted] ’s complaintPurchase date: 5/14/Problem Occurred: 6/14/Mr [redacted] placed his order on 5/14/Mr [redacted] was informed prior to purchase that there was a to 14-day processing time frame and a 35-day lead time on his orderMr [redacted] , by his own admission, indicates he raised issue on the 23rd day of his orderHERE IS YOUR PROBLEM, quite clearly Mr [redacted] completed his “complaint” with “finish the job, now let your butt hurt and the excuses come flowing.” Mr [redacted] , you are an absolute it As to Mr [redacted] ’s orderHis replacement order will ship once it arrivesMr [redacted] was informed of this via both email and telephone conversation, prior to our blocking both his emails and his phone number due to his volatility, hostility (displayed here, quite clearly) and his harassing and threatening manner We consider this matter resolved and closedIf this matter is still open when the item Mr [redacted] ordered arrives, we will update this “complaint” with tracking information Thank you for the opportunity to address this matter with the Revdex.com Respectfully; [redacted] Chief Legal Officer Fallen Hero Bracelets As a matter of record, Mr [redacted] has engaged in a negative campaign of defamation and harassment against myself and our organizationMr [redacted] has openly and wantonly abused the Revdex.com’s complaint and review system which speaks volumes to his agenda and his credibilityMr [redacted] first began attacking us on Facebook and then through personal emailMr [redacted] then left a negative review against our organization on 09/06/under “ [redacted] – [redacted] @gmail.com.” On 09/08/Mr [redacted] left A SECOND negative review against our organization under the name “ [redacted] – [redacted] @gmail.com.” Below is an email string showing the second email associated with Mr [redacted] : -------- Original message --------From: First Last < [redacted] @gmail.com>Date: 8/24/11:PM (GMT-08:00)To: [redacted] < [redacted] @hotmail.com>Subject: Re: hello [redacted] order [redacted] On Fri, Aug 25, at 8:AM, [redacted] < [redacted] @hotmail.com> wrote:I have websitesWhat nane is the order under Sent from my Verizon, Samsung Galaxy smartphone -------- Original message --------From: First Last < [redacted] @gmail.com>Date: 8/24/11:PM (GMT-08:00)To: [redacted] < [redacted] @hotmail.com>Subject: Re: hello order # [redacted] On Fri, Aug 25, at 8:AM, [redacted] < [redacted] @hotmail.com> wrote:What name is the order under END OF EMAIL STRING: This is clearly an abuse of the Revdex.com complaint/review system and it is manipulative and dishonestIt further establishes a pattern in which Mr [redacted] lacks any honor or integrityFurthermore, this “complaint” filed by Mr [redacted] IS NOT a “complaint” but rather an attack on my person and our organizationMr [redacted] is currently being sued for tortuous interference and defamationAs to Mr [redacted] ’s orderIT HAS NOT BEEN NEARLY HALF A YEARMr [redacted] placed his order for a custom made engraved bracelet on May 14, Today is day of his order (including holidays)Mr [redacted] ’s order shipped in mid-July which was a standard time frame for this type of orderAs a matter of record, this order was being shipped internationally, to GermanyWe do not work for the USPS and have no control over lost or stolen mailMr [redacted] , rather than notifying us that the shipment had not arrived so that we could replace it, launched himself into a campaign to defame our organization and attack me personally, calling my personal cell phone at 12am about times and threatening and harassing me, but not before making similar harassing and threatening posts on Facebook and then through personal emailMr [redacted] is NOT A MAN, he is a CHILD! Mr [redacted] did make several contacts with us, and we replied every timeUnfortunately, Mr [redacted] chose to contact us through several different emails which makes it consistently confusing when trying to communicate with someone, especially when they do not utilize their real name or the email address they used when they placed their orderMr [redacted] WAS NEVER informed that I “was fed up with [his] persistence (Mr [redacted] , “prosistance is not a word, we urge you to seek out a college education as it will help you greatly in the real world where adults exist and have conversations) for answers and putting his business on blast by asking about my late orders on public sources.” Also, “putting his business on blast” is very immature and truly, we have no understanding of this concept, it is infantile and agenda-basedAgain, Mr [redacted] ’s order WAS NOT “late” it simply did not arrive and we have no control over lost or stolen mailRather than contacting us like an adult and informing us that a shipment had not arrived, so that we could replace it, Mr [redacted] chose to attack usIn his very “complaint” Mr [redacted] speaks to “putting [our] business on blast on public sources.” A judge will know exactly what this means, and what it means is that Mr [redacted] will lose the civil suit we will file against himIn addition to this we will be notifying his Commanding Officer and US Army JAG of his behavior and the pending civil suit against himAs of yet, we see no legitimate “complaint” but rather a short rant by Mr [redacted] Mr [redacted] continues to attack me personally, stating that the “owner has lowered his sorry little self to saying how I was an (expletive) to go (expletive) myself, and how I’m a piece of (expletive).” Unfortunately, we do not engage in such dialogue, but the reality of the situation is that Mr [redacted] truly is a piece of work, of the worst kindHe is a disgrace to the uniform and should be ashamed of himselfMr [redacted] then states that I “told [him] to come to his house so [I] could fight [him] and kick [his] (expletive).” Unfortunately, holding three Master’s degrees from tier-level universities, being a Notary Public and working in law enforcement for nearly years and being one of the foremost arms dealers in the United States arming law enforcement and military special operations, I do not ask people to come to my home so that I can “fight” them Mr [redacted] further attacks our organization by stating that “[he] truly 100% believe (not believes) this business is no business at all but some sorry piece of (expletive) taking people’s money.” Unfortunately, for Mr [redacted] , we are a business, and we have been in business for years and we own corporations and websitesIn addition to this, in Mr [redacted] ’s fantasy world, as “we are clearly not a business” perhaps the Revdex.com can chime in on how a business, in fact, ends up on the Revdex.com systemClearly, one needs to be a “business.” And “we” DO NOT “take people’s money.” In fact, we do not even deal with financial transactionsMr [redacted] placed and order for an item and made a paymentWe neither processed that payment nor “took that payment.” Mr [redacted] further states; “just do your research and read his responses to people.” Despite having over 800,sales to people all over the world, positive transactions, the .05% of people who choose to have a negative transaction are the only ones with visibilityFurthermore, Mr [redacted] speaks to “research.” It is clear that Mr [redacted] DID NOT “research” anything, otherwise he would have had ALL OF THE FACTSAs to Benjamin, my son, who was stolen from me at monthsMr [redacted] is a despicable, foul-mouthed, deceptive, dishonest and manipulative individual who should receive an Article from the militaryHe should be ashamed of himself attacking an innocent and helpless childDisgusting, absolutely disgustingAgain, great “research” there Mr [redacted] , but that is why you are in the Army, and I have diplomas on my wallPlease note the following in Mr [redacted] ’s complaintPurchase date: 5/14/Problem Occurred: 6/14/Mr [redacted] placed his order on 5/14/Mr [redacted] was informed prior to purchase that there was a to 14-day processing time frame and a 35-day lead time on his orderMr [redacted] , by his own admission, indicates he raised issue on the 23rd day of his orderHERE IS YOUR PROBLEM, quite clearlyMr [redacted] completed his “complaint” with “finish the job, now let your butt hurt and the excuses come flowing.” Mr [redacted] , you are an absolute itAs to Mr [redacted] ’s orderHis replacement order will ship once it arrivesMr [redacted] was informed of this via both email and telephone conversation, prior to our blocking both his emails and his phone number due to his volatility, hostility (displayed here, quite clearly) and his harassing and threatening mannerWe consider this matter resolved and closedIf this matter is still open when the item Mr [redacted] ordered arrives, we will update this “complaint” with tracking informationThank you for the opportunity to address this matter with the Revdex.comRespectfully; [redacted] Chief Legal Officer Fallen Hero Bracelets

We are in receipt of the complaint filed by one [redacted] ***This customer has been problematic from the moment she placed her orderFirst we will address the response to the Negative Review left by this individualOur response is 100% accurateMs [redacted] placed an order for a custom embroidered herShe was instructed to provide sizing infoShe chose to disregard that as well as the clearly provided details on processing and production lead times which are industry standardIn addition to this, Ms [redacted] disregarded the fact that it was a holiday season and disregarded weather and holiday related delays in regards to production and shipping, not only on our end but also with the USPSFrom the moment that Ms [redacted] made contact, her communications were hostile and volatile and challengingThere was never a polite communication to us from Ms***We made every effort to address her concerns, yet she made unreasonable demands and threatsThe messages themselves conveyed a level of psychopathy which it atypical to most people, and despite numerous communications further explaining lead times and production, all of which she was made aware of prior to purchase, as well as following her purchase, were disregardedNo one here "went off." Once Ms [redacted] began making terroristic threats in violation of state and federal laws we ceased communication with herShe then entered into a conspiracy with "friends" to further harass and threaten and antagonize our employees and our organization, and in fact was the perpetrator of more than one death threat and threats of bodily harmOur response to Ms***'s negative review is 100% accurateOur track record and our customer service speaks for itself, in years we have had only complaints and only negative reviews, both by the same complaintant, and after over 500,transactions worldwide we maintain a very solid and satisfied customer baseThe variable here is Ms*** As to the order placed by Ms [redacted] placed an order on 11/for a custom embroidered hatMs [redacted] was informed prior to purchase as well as several times following her purchase that there was a to day processing time frame and a to week lead time on hatsBearing in mind that this was during a holiday season and orders are processed and filled as quickly as possible and in the order they are receivedAdditionally, our Christmas cutoff was 12/15, at which time we leave to spend time with our families, as we are a nonprofit with no paid employees, these days are the only holidays/vacation time we receive throughout the entire yeardays into Ms***'s order was ThanksgivingMs [redacted] had not yet provided sizing information despite numerous requestsThe date of 12/15, our Christmas cutoff, which was clearly indicated and provided to Ms***, marked days into Ms***'s orderThat means it was only days after processing and her order was in productionMs [redacted] was made aware prior to purchase as well as six times following her purchase that there was a to week lead time on hatsThis was not a surprise and Ms [redacted] even remarked to this fact that she was aware of this time frame in her negative review, which was based on misrepresentations and malicious intent on her part to harm our nonprofit organizationWe return to work on 1/Even if we disregard the holidays to which Ms [redacted] was made aware both prior to and following her purchase 12/would mark the 6th week, yet processing not being factored in moves that 6th week to this current weekThese are the factsMs [redacted] chose to attack our organization despite agreeing to terms of service upon purchase, and absolutely disregarded lead times and all the information provided and requestedShe then left defamatory and libelous commentary in a negative review, despite the fact that the time frames for delivery had not yet expiredWe have no interest in any further communication with Ms***And Ms [redacted] will not be issued a refund as her order has already shippedWe paid for the item ordered by Ms***, and we are unable to issue refunds for items that have been paid forThis was already clearly explained to Ms [redacted] and "buyer's remorse" is not an element to which policies allow us to issue refundsMs [redacted] indicates in her complaint that she has not received her item in "one month." Ms [redacted] was explained both prior to and following her purchase that there was a to day processing time frame and a to week lead time on her orderMs [redacted] agreed to this upon purchaseMs [redacted] corroborated the fact that she was clearly aware of this in her negative review which was entirely libelous and false As for rudeness, at no time were we rude, rather, Ms***, after making several personal attack against us decided to take the issue personallyShe simply did not like our industry standard lead times and despite being made clearly aware of those lead times she labeled it "advertising" which subjects her to legal liabilities for defamationWe are still in the process of discussion the issue with our legal council in order to determine whether or not we will be filing civil charges against Ms [redacted] for libel, slander, and defamation in state courtMs [redacted] continues her personal attacks in statements such as "he should not be a business owner." The reality of the matter is that we run more than one nonprofit and Ms [redacted] placed an order from our fundraiserWe also maintain several marketplacesWe are also engaged in several other businesses and operate in very sensitive areas which include Executive Protection and weapon sales to military and law enforcementOur organization as well as myself, own businesses, to which again, no complaints or negative reviewsAs someone who "should not be a business owner" I and we are doing fairly well, consideringMs [redacted] further extols her work history in that she "was a customer service manager for years." To which our response is congratulationsLet us compare resumes thenAside from being Chief Executive Officer of more than one corporation, military service, two decades of deployment as a private military contractor throughout the Middle East on contracts for the State Department and the C.I.Ato name only a few clients, I also hold three Masters of Arts degrees from tier-level state universitiesI also attended law schoolI also worked as a special investigator to the prosecuting attorneyI have worked as a police adviserMy personal resume is seven pages long These are elements absolutely irrelevant to the facts in relation to the transaction engaged in by Ms***, and the lies and manipulation and deception to which she catered to in an effort to play the victim, despite the fact that the only true issue is her absolute disregard for the lead times to which she agreed to and her premature escalation to an issue of time frame, and her threats and further conspiracy to attack our organization without cause or warrant Ms [redacted] was never "spoken to" in any manner other than professionallyMs [redacted] chose to take simple responses indicating time frames as personal, rather then waiting like everyone else, for their order to be completed in the time frames promisedMs [redacted] also seems to think that she has the right to attack people and engage in hostile dialogue, and not receive a responseWe will respond and defend ourselvesMs [redacted] is 100% wrongAs for "bashing people" we neither have the time nor the desire to "bash people." Ms [redacted] is simply immature and selfish and feels that she can tell others how to run their businessesMs [redacted] should probably be careful as to how she engages people in the future, her manner of communication is highly volatile and problematic and does not help situations resolve themselves In closing, we maintain ourselves always in a professional mannerThe unfortunate truth of the matter is that such incidents and events are the cost of doing businessOne in a hundred transactions will not go smoothlyWe have to accept that fact and move forwardWe appreciate the Revdex.com allowing us to respond and look forward to this matter being closed in our favor As to Ms***'s orderIt has been shippedWe consider this matter resolved and closedThank you and have a happy New Year

Mr [redacted] takes issue with the collections process not our businessThis complaint is filed erroneously against the wrong companyMr [redacted] agreed to terms of service upon checkout placing him in a contractual agreement which he breached when refundedUnder terms of service chargebacks and disputes and forced refunds especially those made under threat for custom made items or items we have incurred costs on are subject to collections with additional feesThe bill stands correctMr [redacted] was warned that such action would take place prior to its occurenceThe last item ordered was not "massively backordered" it was in productionPeople who love to utilize this site have absolutely no idea what is in involved in running a businessWe suggest Mr [redacted] pay his bill and stop filing complaints against legitimate businesses for issues that he is personally responsible forPlease also remind Mr [redacted] that the Revdex.com has absolutely no authority and that we respond only as a courtesy

The order placed by Ms [redacted] shipped on day of her order which is weeks ahead of scheduleAdditionally, it should be noted that we replied to every communication from Ms [redacted] and we still are unclear as to why a complaint was even filedMs [redacted] ' order was shipped via USPS with the tracking number [redacted] We consider this matter resolved and closed

I filed a complaint with the Revdex.com against fallen hero braceletsComplaint number [redacted] I used the word "scam" "how bad they are" and "ripped off"I did not receive my items but that does not mean that they are a "scam" or "rip off" and I apologize for using that terminologyMy husband and I both received our refundsI am trying to correct the recordI was only aware of Fallen Hero Bracelets and I am not familiar with any sister companies.My husband and I both received our refunds from Michael F [redacted] and one of his companies

Mr [redacted] order was shipped within the lead time providedMr [redacted] , then, rather, then contacting us to let us know that his order had not arrived, attacked our organization and me personallyHe made several terroristic threats against both our organization and my personIt was explained to Mr [redacted] quite clearly, how the process worksMr [redacted] made several comments that were unprofessional and uncalled forMr [redacted] now seems to feel that he has a right to deny us a 1st Amendment right to defend ourselves verballyMr [redacted] furthermore wants to play the victim in all of this when the fact of the matter is Mr [redacted] is nothing better than a terroristMr [redacted] was refunded in full, as stated, following the last conversation we hadIn fact, Mr [redacted] was refunded on 5/19/Mr [redacted] has absolutely no grounds for filing a complaint as he is no longer a customer and he ceased to be a customer prior to filing this complaintThis is an absolute abuse and misuse of this complaint process and it is absolutely disgusting that the Revdex.com allows itWe consider this matter resolved and closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Mr*** placed an order on 9/for two patchesMr*** was made aware prior to purchase as well as twice following purchase that there was 1) a to day processing time frame and 2) that there are shipping and production lead times on many items (for example there are a to week lead time
on shirts and hats, some patches have a to day lead time, and other handmade items have similar lead times)Mr*** sent us numerous emails, the first of which was to check on his order days into the order despite being made aware of the to days processing time frameWe again made every possible effort to explain to Mr*** that there are time frames that we have to adhere to and we fill orders in the order receivedMr*** chose to willfully disregard all of the information we provided and instead of understanding the process, or the fact that items are ordered, and we in turn either make or order those items and fill those orders as quickly as possible, Mr*** attacks us and our organizationOur nonprofit effort manages a fundraising website which is where Mr*** placed his order Our lead times are industry standardMr*** chose to establish his own industry standards and made numerous disparaging and inappropriate comments to us, directly attacking us, in violation of both state and federal cyber-bullying laws currently in placeUnder policy, once an individual threatens our organization, we cease further communication and refund that individualMr*** was refunded in full, at a cost to us, as we had already paid for the items he had ordered, which again was already explained to himWe unfortunately do have to deal with many people who suffer from mental illness or who behave or react in an inappropriate mannerMr*** obviously has issuesWe were professional in all our communications and we advised Mr*** numerous times as to the status of his orderWe do this every dayOur organization has processed over 500,orders and we unfortunately have to deal with our fair share of problematic individualsAfter Mr*** chose to threaten us and attack us and our organization, he was blocked and we ceased all communication with him and refunded him in fullWe considered the matter closed at that pointWe have no idea why Mr*** would have filed a complaint other then to maliciously further his own unwarranted agenda against usThis is unfortunately part of doing businessWe hope this helps you to resolve and close this matter with the Revdex.comAs a matter of record, below is the pasted element from the refund page indicating that Mr*** was refunded in full on October 20, at 2:pmAgainwe made every effort to resolve this matter before it was an issue and this transaction has cost us $Again, it was Mr*** who attacked our effort and attacked us and issued threats against us, and under policy we are required to cease all communication with individuals when such occursUnder policy, when a customer resorts to such behavior, they are no longer customers, as they are in violation of Terms of Service as well as state and federal laws and we are not able to engage in actions of criminality due to our work and our other efforts which include domestic violence advocacy, and restorative justice and our work with law enforcement and the military including our FFLWhen a customer chooses to violate Terms of Service through such actions we terminate communication and issue a refund, completing the transition from customer to individual, as the individual is no longer a customer once they violate Terms of Service and threaten us, break the law, and receive a refundMr*** ceased to be a customer on 10/He was refunded on 10/Again, we consider this matter closed and hope that this information provides the Revdex.com with the resolution they requireThank you for your time and consideration in this matter
October 20, 2:pm
items refunded to Visa ending in *** for $
MF*
Chief Legal Officer
Fallen Hero Bracelets

Complaint: ***
I am rejecting this response because:I have never received a refund on 5/27/he emailed me saying he would refund my money in the morningNot 5/19/like he said, I still have not received my refund and it is now 6/02/I also understand it takes time for products to be made he claims a processing time of weeks and a production time of up to weeksI placed my order on 02/02/that is weeks ago and I still don't have the productI would also like to say I have never made a single threat towards Me F* or his organizationHe has however used profanity extensively in our emailsHe has also text my cell phone and made threats toward my wife, our children, and myselfTo further show how professional he is I got a post card in the mail today 6/02/that says go *** yourself on the front and the back reads much like the rant of an angry teenager with a stamp across it that says YOU ARE AN ***! STAY OFF THE INTERNET! GO *** YOURSELF! This I guess is what to expect when dealing with Mr F*I also have every email that was ever exchanged between Mr F* and myself so if the Revdex.com needs anymore information I will be glad to send copy's of these emailsAll I want is my money back for products I paid for and never recieved.
Sincerely,
*** ***

Revdex.com:
I talked with someone at Revdex.com on the phoneAs I will never do business with this gentleman ever again nor will I recommend his business to anyone I knowAs you at the Revdex.com has seen from the nature of Mike F*'s message to me, he's extremely rudeSaid some vile things to me that were completely uncalled for from a business manOther consumers have a right to know who they are dealing withI give all the information to my boyfriend who the hat was forHe is a navy vetHe finally was able to get confirmation that the hat has been sent outNow just waiting for it to show up and hoping it's the correct hat and color that I orderedI appreciate the Revdex.com helping me get this resolvedIf the Revdex.com hadn't been involved, I don't think my boyfriend would have ever gotten his hat or at least not for a very long timeSo thank you for all your helpI really appreciate your time.
Sincerely, *** ***

Complaint: ***I am rejecting this response because: I never received an order numberI also checked my junk emailI also put the order in Way before the Christmas order deadline of December 15thPlease just mail me my hat.
It would have nice if you could have responded to my emails of concern that I sent you on your website like you have responded to this complaint
I would greatly appreciate it if you would mail the hatI have a son that ask about it everyday. Sincerely,*** ***

We were notified this morning that this customer never received their orderThis customer's order was shipped some time ago, unfortunately (something which was very clearly explained to the customer) we have absolutely NO control over USPS failures, we do not work for the USPS or have any control
over mail theft of lost mailWe simply receive an order and then process it and then ship itIt is the customers responsibility to notify us if an order is not receivedThis customer chose to wait until 5/to notify usUpon receiving said notification, a second order was processed and I personally pulled another hat and packaged it and had it ready to ship out with tomorrow's shipmentsInstead of waiting for this process, this customer filed a "complaint" with the Revdex.comAgain, we have no idea why this customer or anyone else would think that the Revdex.com has any control or governance over commerce or business for that matter, let alone issues that arise in the course of shippingThis is simply this ignorance of one individual who has failed to communicate an issue and allow it to be addressed properlyUnfortunately, that is the cost of doing business, we deal with a lot of really nasty people.No to the order itselfGiven the fact that this customer has filed a frivolous dispute with no merit, we issued her a refundWe consider individuals like this who attack and attempt to harm our nonprofit effort no better than terroristsIt is a manipulative process that is catered to by the Revdex.com, which allows such abuses and attacks to continue uncheckedWe do not agree with it or supportIt is not an objective processGiven the fact that this customer chose not to allow us to ship a replacement order as he were prepared to do, we have ceased all business with this individual and refunded the customer in full on 5/We consider this matter resolved and closed.An added note, for the customer in this caseWhen you conduct commerce by internet, and use more than one name, it creates problems for small businesses when they attempt to contact your communications with an actual orderCase in point: you used the name "***" in your communications yet your order was placed under "***." In the future, try to clarify these issues so that businesses who do not know you can recognize and connect orders to the people who placed them so that orders can go out quicklyWhy? Well for one, when you pay through PAYPAL and use two different names, shipping labels do not generate automatically and they have to be done manuallyWhy? Because when your name is searched through the order database nothing comes upWhy? Because when your name is searched in emails no order info comes upUnbelievableEnjoy your refund and have a nice day

Complaint: ***I am rejecting this response because:Here is my conversations with this businessAlso an email he sent me from his own private facebook after I made the complaintNever was I rude to him I was never asked to give a size or anythingThey never made contact with meI always had to contact themMike F* is a very rude man I do not want any contact from him anymore I just want my money back from this scammer Also, a friend of my boyfriend (who I ordered the hat for), had also ordered from themHe never got his product eitherMike was really nice to him until my bf's friend cut to the chase and told him he hasn't gotten his product and knows what rude and uncalled for names he called meThat's when Mike got hostile with him too and again called me namesThen emailed him with his order number letting him know his order is canceled and he would get his money in 3-business daysI hope he gets his money backI'm still waiting for mine.
Sincerely,*** ***

This individual placed an order on 3/14, for an item with a to day processing time frame and a to day production time frameThey were made aware of these time frames prior to purchaseThis individual agreed to our terms of service upon checkoutThis individual has absolutely no reason
for a grievance or a complaintThis customer is not entitled to a refund as under terms of service, no refunds are offered on custom hand-made itemsThis is a frivolous abuse and misuse of the Revdex.com system by this individualThis individual's order will ship in the time frames promised and agreed to under the terms of serviceWe consider this matter closed and resolved and are unable to offer any further or additional resolutions to this issue since absolutely no issue exists, and this individual has filed a complaint based upon the lead times they agreed to at the time of purchase

Complaint: ***
I am rejecting this response because:First I would like to provide the link to the seller's website where the user agreement is located: ***The area of specific interest, that the seller seems reluctant to acknowledge, is the third section labeled "Payment Policy"In this section, the seller states this,We accept most forms of payment, but please email us with any questions you may have in regards to payments other than those which may be made available as optionsOur email address is ***Please email us if there are any issues in relation to purchases made, such as cancelling a purchase, an error in the purchase or the need for additional time in order to make a payment, we will work with you on all situations which may ariseAll of our checkouts are currently made through Paypal in order to product all of our customers through Paypal's Buyer Protection ProgramAll of your purchases are protected by PaypalWe also accept all major credit cards through Paypal, which again protects your purchase unconditionally. As I used accepted procedures in accordance with Paypal's Buyer Protection Protection program upon approaching the day mark after placing my original order, and only receiving the same dialogue that amounted to essentially, "I'm working on your order, and will have it to you soon", at no time did I threaten the seller with anything except for going through the process in accordance with PayPal, an agreement in which the seller is also subject toPayPal is the entity who placed a hold on the funds associated with my purchase, in the event that an issue could not be resolved through myself and the sellerI am not going to get into a childish argument with the seller, as he clearly is showing a lack of mental stability through the verbiage and quick escalation of aggression he has used as of lateTruly I hope he gets the help he needs, as it seems as though he is unstable and existing in an alternate reality, or perhaps he is confusing my order with someone else's again, I'm not sure which. I will concede that since the time that I have lodged my initial complaint with both Revdex.com and PayPal, I have received notification that a package has been shipped associated with the tracking number originally sent to me with this order, and is due to be delivered on July If the order is received and is correct in accordance with what I originally ordered, then the only thing I have to complain about is the seller's poor customer service practicesHowever, when seeing some of the previous complaints filed by other customers, there is one specifically that states the seller sent them an insulting postcard using the postage associated with their original tracking number; should I receive such an item, I will be sure to submit that as evidence to support my claim

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