Fallen Hero Bracelets

This individual did place an order on January This individual did provide sizing at checkoutThere was only one email sent by this customer and a reply was sent backThere were several Facebook communications, all of which we replied toContinued communications via email or text or Facebook
or phone calls do not speed up the processThe fact of the matter is, the order placed by this customer was fulfilled and shippedAt no time did this customer contact us or indicate to us that they had not received their shipment so that we could address that issue and resolve it, instead, this customer filed a "complaint" with the Revdex.comWe still have no idea why, or what authority this individual seems to think the Revdex.com has when the issue is mail theft or lost mail, which is easily resolved by us when we send a replacement orderWe lost $6,last year to mail theft and $10,to bank fraudI did have to undergo reconstructive elbow surgery, and was not able to work for several days and was on narcotic medicationThis organization and nonprofit effort is a one-man operation and now that one-man works with one-armI process thousands of orders and when a customer contacts me I respond immediatelyI do not send out communications about delaysI do not have the manpower to do thatI manage about orders a day, carrying over about to orders each day that still need to be completedThis customer seems to think he has some sort of standing or expertise in the field, which he absolutely does notEstablishing a "trend" as he calls it, is asinineWe urge this individual to seek some college education before attempting to utilize terminology which he does not understand. Excuses? That is offensive! I put in hours a day on this nonprofit and work two full-time jobs to keep this nonprofit going and fund it entirely out of my own pocket and this poor excuse for a human being and a disgrace to the uniform wants to say I make excuses?! And the Revdex.com allows this sort of personal attack? The bigger issue? Are you kidding me? This individual has absolutely no idea how many Goldstar families I have worked with over the last years, the friends I have buried, the mothers and the fathers and the widows and the children I have worked with who have lost their loved ones! Dylan Lea is a terrorist! THIS INDIVIDUAL HAS BEEN REFUNDED! UNDER POLICY WE DO NOT WORK WITH TERRORISTS OR INDIVIDUALS WHO ATTACK OUR ORGANIZATION! WE CONSIDER THIS MATTER RESOLVED AND CLOSED!

Complaint: [redacted]I am rejecting this response because:
 
Mr. F[redacted] is obviously grasping at straws, and turning it around as if I am the bad guy. No product was ever delivered or mailed nor received.  I have email statements, and proof of payment. 
 
All I asked of is the 2 hats, that never happened.  Now I want my refund.  Obviously he is playing games.  Review the other complaints filed with the Revdex.com.
 
As far as the non-sense of cyber bullying???  REALLY?  I have the email responses from this loose canon.  He is the one who has threatened and invited me to "COME SEE HIM".
 
I am a reputable person who has a professional career with the county and FEMA.  I am not some shmuck.  Nor am I a push over like his other victims must have been.Sincerely,[redacted]

FALLEN HERO BRACELETS 16011 3rd Avenue Ct. E., Tacoma, WA. 98445 (253) 459-3096   August 17, 2017     To Whom It May Concern;   We really do not know where to start in order to address the issue of this individual by the name of “[redacted].” There is a level of uncanny...

psychopathy to this individual. We will provide a full explanation below. We also refute in its entirety, any and all statements, comments and allegations made by “[redacted]” as they are all patently false and entirely misrepresented.   As a matter of record, this individual by the name of “[redacted]” has also left two separate NEGATIVE reviews, under:  [redacted]@soapmc.com   [redacted]@gmail.com   This is clearly a malicious and maniacal method by which to further slander and defame and libel our organization. None of the comments made by “[redacted]” are “opinions” (protected under free speech) but rather allegations and statements bearing no semblance of fact. In fact, the statements and allegations made by “[redacted]” are an absolute misrepresentation of the facts. We are at this very moment preparing a civil suit against “[redacted]” and “[redacted]” in the amount of $1.5 million for his actions amounting to libel, slander, defamation, and tortious interference. Given the facts and the circumstances, “[redacted]” will absolutely lose this civil suit. But for the record, “[redacted]” chose to do this. We expect to set an example with “[redacted].” This sort of behavior will not be tolerated.   Mr. [redacted] did place an order with our organization on May 3, 2017. Mr. [redacted] makes the mistake of joining two separate organizations in this complaint. Mr. [redacted] never had any dealing with The Benjamin Foundation. Rather, Mr. [redacted] placed his order with Fallen Hero Bracelets. Unfortunately, Mr. [redacted] has blatantly and wantonly attacked both organizations which will substantially impact this pending civil action against him.   Yes, according to Mr. [redacted], he never received his product. Unfortunately, the first indication to us, that Mr. [redacted] had not received his product, was when Mr. [redacted] committed bank fraud without any prior communication with us. This is a direct violation of the terms of service Mr. [redacted] agreed to. It further places Mr. [redacted] in breach of contract. In a court of law, Mr. [redacted] will be hard-pressed to 1) prove that his false statements and absolute misrepresentations are in fact based in fact and 2) that he did not violate the terms of service he agreed to and breach contract and 3) defend himself against tortious interference and defamation. This is a dire place for Mr. [redacted]. We intend on securing a judgment against Mr. [redacted] and then garnishing his wages and placing liens on his property, such as homes and vehicles. Given the fact that Mr. [redacted] has used “[redacted]” to place his order with us (we can only presume this is a business) we will be pursuing legal action against that entity as well.   Under policy, when a customer informs us that a shipment did not arrive (we deal with approximately $6,000 a year in mail theft and lost mail) we reprocess that customer’s order and reship the item at no cost to the customer. All that is required is that communication from that customer. Unfortunately, in the case of “[redacted]” this did not occur. Rather, “[redacted]” decided to begin a malicious and calculated, negative campaign against us without warrant. This is the motive of a diseased brain.   Yes, Mr. [redacted] placed an order for a hat which, with shipping was $32.25. Again, Mr. [redacted] claims that he “did not receive” his product. We were only made aware of that fact when Mr. [redacted] violated the terms of service he agreed to and engaged in bank fraud. As a matter or record, Mr. [redacted]’s replacement order is scheduled to ship this coming week.   Mr. [redacted] makes the mistake of assuming that “Paypal” “reimbursed” him. That is absolutely not the case. In fact, we communicated with Mr. [redacted] through the Paypal channel, informing him that he was in breach of contract for violating the terms of service he had agreed to and he needed to close his dispute so we could complete our transaction and replace his missing shipment without the need for collections, which is an automatic process when a violation of terms of service occurs when a customer decides they have the “right” to defraud us. These terms of service are in place to protect our interests as for 15 years we have suffered $10,000 to $15,000 a year in revenue losses due to the sort of bank fraud that “[redacted]” engaged in. This is specifically why things take so long for us in regard to production and shipment. Customers like “[redacted]” absolutely undermine the entire process and cost all of our customers money and time.   Once “[redacted]” made the decision not to understand the process and escalated the “dispute” to a “claim” it internally ceased all available communications through the Paypal channel. Due to potential limitations in regards to open “disputes” or ‘”claims” it was WE how initiated the refund to “[redacted]” in order to close the fraudulent “claim” he had initiated. This in no way renders our part of the contract void, rather, we still process or reprocess the shipment as we have already incurred the costs on “[redacted]’s” behalf. In this case, the replacement shipment will ship this coming week. In the meantime, “[redacted]’s” account has been submitted to collections for non-payment. This is the process “[redacted]” agreed to. In addition to this “[redacted]” was warned that this would occur. It was “[redacted]” who made the choice to be where we are now.   Mr. [redacted] claims that he received “threatening emails.” We do not issue threats. We follow up with a customer and inform them that their account has been sent to collections for committing bank fraud and violating the terms of service they agreed to. We do not “sue for fraud.” Fraud is a criminal act. It cannot be civil. What we DO sue for is tortious interference and defamation, which Mr. [redacted] has engaged in. Mr. [redacted] makes several personal attacks against my person in this complaint, none of which are relevant to the facts, so I will refrain from responding, and Mr. [redacted] does not know me, and cannot speak to my character. His defamatory comments will be address by a judge during the summary judgment phase of our pending lawsuit against Mr. [redacted]. As a matter of record, Mr. [redacted] will bear the burden of proving 1) that I am dishonest, and 3) without the ability to control my emotions. Mr. [redacted] will fail in this.   Unfortunately, I am not involved in the collections processes so I cannot speak to that process or Mr. [redacted]’s issues with it. Yes, Mr. [redacted] was informed that he would be sent to collections with fees. In addition to this Mr. [redacted] agreed to the terms of service. We will include that agreement at the end of this response. Mr. [redacted]’s debt to our organization is now $168.38 as per the terms of service agreement Mr. [redacted] agreed to. Again, Mr. [redacted] made the decision to be at this current juncture. We made every effort to avoid this.   Mr. [redacted] was explained quite clearly the process. Having not communicated the fact to us that his shipment had not arrived, but then immediately committed bank fraud and violating the terms of service agreement he had agreed to create significant issues for Mr. [redacted]. Regardless of the outcome or the current situation, Mr. [redacted]’s debt is valid and legitimate. Mr. [redacted]’s replacement order is scheduled to ship this coming week.   Mr. [redacted] further attacks our integrity and legitimacy by making statements such as “preposterous and intentionally fraudulent.” Let the record show that the only individual in this matter who “intentionally” committed “fraud” was Mr. [redacted].   Furthermore, Mr. [redacted] speaks to a conversation with Accounts Receivables. Again, we cannot speak to such a conversation, but Mr. [redacted] further misrepresents the facts, as Accounts Receivables is bound by a privacy and non-disclosure agreement and NEVER speaks about other claims or cases with anyone other than us. This “statement” is absolutely without a basis in fact, and it is simply Mr. [redacted] maliciously attempting to paint a picture to fit whatever demented agenda he has. Under our terms of service agreement, we send everyone to collections who engages in the bank fraud activity that Mr. [redacted] engaged in. We are unable to discuss any other actions or the particulars of those actions as they have no relevance or bearing on Mr. [redacted]’s situation.   Mr. [redacted] speaks to the allegation that “there are a lot of other people” that we are victimizing. As an expert in the field of Criminal Justice and Victimology, we will be interested in seeing just exactly how Mr. [redacted] explains this allegation of “victimization” to a judge. Again, Mr. [redacted] will fail. As to “a lot of people” the fact is that we have over 900,000 satisfied and happy customers. If we have 20 (hypothetical) people in collections, unfortunately, Mr. [redacted]’s misrepresented and false allegations fall flat on their face.   Mr. [redacted] WILL be sued. We will be pursuing a $1.5 million dollar action against Mr. [redacted] based on his statements and comments and allegations. An example will be made. We will entertain a settlement agreement if Mr. [redacted] recants all of his false comments, false allegations and false statements and misrepresentations, and agrees to a monetary penalty. Aside from that, we will take everything from Mr. [redacted] based upon his actions. Mr. [redacted] further comments on another consumer complaint, which exceptionally aids us in future litigation efforts against others who have similarly attempted to defame our organization, but of paramount importance is Mr. [redacted]’s use of the term “stole.” Mr. [redacted] will have to prove that we “stole.” Unfortunately, Mr. [redacted] will fail yet again. Mr. [redacted] also mistakes himself in alleging that he was “slandered.” Yet one more false allegation. But Mr. [redacted] has the right to defend himself. We urge it. It will only increase the damages we will be seeking against him.   Unfortunately, Mr. [redacted]’s inept ability to utilize a computer resulted in his complaint being cut off in mid-complaint so we are unable to respond to the remainder of his complaint. We feel we have been quite clear in this response, which addresses all of the false allegations and significant issues misrepresented by Mr. [redacted]. One last note, if Mr. [redacted] wishes to challenge my “ethics” he will find himself hard-pressed yet again to prove his case.   In the end, Mr. [redacted] concludes with additional comments attacking us personally, stating that we “outwardly lie and steal.” Again, we have no issues proving Mr. [redacted] wrong in a court of law. His allegations are patently false and without any basis in fact. As to the collections process, it is clearly outlined in the terms of service and Mr. [redacted] agreed to those terms of service, and furthermore Mr. [redacted] was warned that this would happen and he chose this path. Mr. [redacted] further mistakes our right to defend ourselves in response to his defamatory and libelous review which is absolutely false. The reality of the fact is that our response is wholly protected, as it is factual, while his is not protected.   In closing, there is nothing deceptive about lead times clearly outlined, a terms of service agreement that provides protections against fraud and a failure by the consumer to communicate. Mr. [redacted] is simply ignorant of simplicity.   Below we have attached a copy of Mr. [redacted]’s terms of service agreement.   TERMS OF SERVICE AGREEMENT As a general policy we do not offer refunds, but we understand that at times issues may arise. If an issue does arise, we are more than willing to work with our customers on correcting any such issues to the extent of considering a refund on a case by case basis. Our items are customized to fit, and if it is a size or fit issue we will work with you to correct it. If necessary, we will honor a refund on a returned item. Exchanges are also available and our preferred method of rectifying an issue. We will do our best to work with our customers on matters that require returns or exchanges. We gladly accept exchanges or returns of unwashed, unworn or defective merchandise within 30 days of receiving your purchase. As a general policy refunds WILL NOT be issued for unreasonable expectations, or extended shipping times, or delays due to international shipping periods. These are handmade items and when there is an increase in orders there is an increase in production time. Chargebacks and disputes are both in direct violation of FHB's Terms of Service. Customers and Buyers have a responsibility to read all of the information provided on the website, information pertaining to lead times and processing time frames and contact information. Failure by a customer or buyer to first communicate an issue with FHB, and the act of filing premature or fraudulent disputes or chargebacks is bank fraud. When a customer wantonly files a premature or fraudulent chargeback or dispute, FHB reserves the right to pursue compensation in full through legal action, including small claims court and collection efforts by a third party collection agency, which does report the debt to all three credit bureaus. Premature and fraudulent chargebacks and disputes will incur an automatic $100.00 fee in addition to any fees charged by the original payment processor and the collection agency. In addition to this, any legal action involving a small claims court will automatically incur a $500 additional charge. Chargebacks and disputes are a Breach of Contract, as you, the consumer, have a responsibility to contact FHB, and inform us if there is an issue with an order or whether an order failed to arrive. Placing the blame for mail loss or mail theft on FHB is simply the incorrect way of handling a situation, as we deal with mail loss and mail theft on a daily basis. Falsely or fraudulently initiating an illegal chargeback or an illegal dispute is a direct violation of FHB's Terms of Service and a Breach of Contract. You will be sued for the amount of your purchase, and you will be reported to all three credit bureaus and you will be submitted to collections for the entirety of your bill, including a 50% surcharge and $100 in fees along with any additional fees or costs associated with any collection effort.   [X] [redacted] SIGNED: 2017/05/03 23:59:35 ORDER ID: [redacted]     We hope this helps the Revdex.com truly understand the facts in this matter.   M. F[redacted] Chief Legal Officer Fallen Hero Bracelets

Mr. [redacted] order was shipped within the lead time provided. Mr. [redacted], then, rather, then contacting us to let us know that his order had not arrived, attacked our organization and me personally. He made several terroristic threats against both our organization and my person. It was explained...

to Mr. [redacted] quite clearly, how the process works. Mr. [redacted] made several comments that were unprofessional and uncalled for. Mr. [redacted] now seems to feel that he has a right to deny us a 1st Amendment right to defend ourselves verbally. Mr. [redacted] furthermore wants to play the victim in all of this when the fact of the matter is Mr. [redacted] is nothing better than a terrorist. Mr. [redacted] was refunded in full, as stated, following the last conversation we had. In fact, Mr. [redacted] was refunded on 5/19/2017. Mr. [redacted] has absolutely no grounds for filing a complaint as he is no longer a customer and he ceased to be a customer prior to filing this complaint. This is an absolute abuse and misuse of this complaint process and it is absolutely disgusting that the Revdex.com allows it. We consider this matter resolved and closed.

Complaint: [redacted]I am rejecting this response because: This is inaccurate.  I placed the order on December 2nd, 2016 and according to the tracking number you gave me it was shipped today January 5th, 2017 at 2:14 pm. The means it was not shipped out 23 days of order placed. 
I will be looking out for my order. 
Sincerely,[redacted]

I filed a complaint with the Revdex.com against fallen hero bracelets. Complaint number[redacted]. I used the word "scam" "how bad they are" and "ripped off". I did not receive my items but that does not mean that they are a "scam" or "rip off" and I apologize for using that terminology. My husband and I both received our refunds. I am trying to correct the record. I was only aware of Fallen Hero Bracelets and I am not familiar with any sister companies.My husband and I both received our refunds from Michael F[redacted] and one of his companies.

Complaint: [redacted]
I am rejecting this response because:Please be advised, I have been more than patient with this company and I have yet to receive the tshirt I ordered on Dec. 9, 2016.If this company wasn't a scam it would have sent it to me by now.What do I do now?[redacted]
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]Mr. F[redacted], Tha last email I have from you is from September 21, I sent you four more emails after that and have not received a response.   If you sent one stating a delay or that the item was shiipped, I do not have either, email or product, and the only braceet I have received was the one I ordered from Tye Band directly.    My acct was charged, and I can assure you that I would not be doing this if I had received my order.  I have tried calling, I have tried contacting other memebers of uour board only to have the emails retirned undeliverable.  If you feel the need to file “defamation” suit against me, feel free.  By all the complaints that are on here, my bank records and emails, I feel like my complaint is legitimate.  I look forward to an email from you to resolve this issue, make it right and I drop my complaint.

This individual placed an order and failed to provide sizing information despite numerous requests to do so. This individual then attacked our organization and me personally. This individual was refunded in full on May 28. This individual is a sociopath and a liar. He is doing nothing but creating a scenario in which he wishes to paint himself the victim. We ceased all communication with this individual following his terroristic threats. We refunded him immediately. This individual needs to learn how to communicate and how to effectively communicate things such as sizing, and recognize the lead times and terms of service applicable to online orders. In addition to this, this individual's order shipped within the time frames promised, yet despite the fact that it was explained to him that mail theft and mail loss occurs, this individual chose to attack me and our organization. Again, this individual has already been refunded. We consider this matter closed and will no longer respond to this individual's threats or stalking behavior.

We do not care if Mr. [redacted] "rejects" our "response." Immediately following our response to Mr. [redacted] frivolous complaint, Mr. [redacted] emailed us stating "let the games begin."
We will allow our attorneys to deal with Mr. [redacted]. As for "grasping at straws" Mr. [redacted] is a real piece of work. Not only did we ship Mr. [redacted] order once, we did so twice. Perhaps if Mr. [redacted] provided an accurate mailing address, there would be no issue. The fact of the matter is, that under terms of service as well as shipping policies, not only our own but from third party processors, we are required to ship orders to the addresses provided at checkout. As previously stated, the first shipment was stolen on August 25. The second replacement shipment was already mailed out to Mr. [redacted].
As a matter of record, the address provided by Mr. [redacted] at checkout was
[redacted]
[redacted]
GARDEN GROVE, CA 92840
US
 
Note that Mr. [redacted] is not utilizing an address in Mobile, Alabama.
Mr. [redacted] never "asked" for anything, rather, he demanded, he attacked, he assaulted and he defamed us and our organization. Mr. [redacted] WILL NOT receive any form of a refund from us. His order has shipped. As for "playing games" it was Mr. [redacted] who sent us the email stated "let the games begin." I run a legitimate business and work very hard. Yes, review the other complaints none of which hold any merit and all of which had the concerns addressed immediately and were closed. The only one here playing games is Mr. [redacted].
Yes, Mr. [redacted] has engaged in cyber-bullying, in stalking, in harassment, and in threats. Mr. [redacted] now calls me a "loose canon." This is verging on disgusting. Yes, I do urge Mr. [redacted] to "come see me." This is beyond ridiculous. Our attorneys will be sorting this out quite clearly with Mr. [redacted].
As for reputable, Mr. [redacted] has defrauded and scammed numerous people and there are others who have had to deal with his psychopathy in the past. Furthermore, with three Masters degrees, as an expert in my field, and having worked for over 15 years in executive protection and law enforcement, I would be more than happy to compare "reputable" and "professional" backgrounds and resumes with Mr. [redacted], who cannot even seem to have a conversation. And for the record, "shmuck" is actually spelled "schmuck." Get an education. "Push over?" Really? "Victims?" Really? Our attorney will sort this out with you as well.
Again, Mr. [redacted] order has shipped. The USPS tracking number is [redacted]. The order was shipped to the address provided at checkout. We will not be issuing Mr. [redacted] any sort of refund. We consider this matter resolved and closed.

Yes Ms. [redacted] placed an order from our nonprofit organization on the date of 12/9. Ms. [redacted] was informed prior to purchase that there was a 7 to 14 day processing time frame and a 3 to 6 week lead time on shirts. Ms. [redacted] was also informed that our Christmas deadline was 12/15. We were...

closed from 12/15 to 1/1 for the holidays. After working 15 to 20 hour days for 12 months we take one holiday a year and this was in fact the first year we did so. We have this right.
Yes Ms. [redacted] has yet to receive her order. Today is day 14 of Ms. [redacted] order with her order expected to ship this coming week which is 5 weeks early. Even if we had not taken a holiday today would be day 25 of Ms. [redacted] order meaning that we are 11 days into the 3 to 6 week lead time and Ms. [redacted] order is still set to ship nearly 3 weeks early. Ms. [redacted] agreed to the terms of service when she placed her order. Ms. [redacted] was fully aware of these lead times.
I am sure we have had "several email conversation" as some people are quite incessant despite the fact that they are explained the process five or ten or even fifteen times. Continued conversations on the same topic do not speed up production. There are no "promises" involved in our process or production. We take in orders and we either order items or make them depending on what item is ordered. This was already explained quite clearly to Ms. [redacted]. Ms. [redacted] further attest to the assertion that she "see's lots of complaints about our company." The fact of the matter is we have over 500,000 satisfied customers/transactions. But let's weigh the ten of fifteen problematic individuals we have had to deal with in the last 14 years as a method of balancing our integrity. Such an assertion is beyond disgusting, especially when you consider that it was Ms. [redacted] who has disregarded all of the information she was provided quite clearly in regards to processing and production.
As for our rating, we were at A+ until we had 3 complaints, all of which were either already addressed and all of which had already been shipped. All were either absolutely frivolous or premature. We currently maintain an A- rating. Again, impeccable, despite the issues which are most common an absolute disregard for process and terms of service. In addition to this, the American Express company has almost 99% negative reviews and almost 3000 complaints and they maintain an A+ rating. Whatever point you are trying to make with this is lost on logic.
As for getting the word out as to "how bad we are" we urge you to refrain from activities that would result in your being sued for defamation, especially in a case where you have absolutely disregarded lead times.
As for your husband "being ripped off." We have never ripped off anyone and [redacted] was already refunded for his purchase.
Again, Ms. [redacted] order is set to ship 5 weeks earlier than the lead times promised. This complaint is frivolous, malicious, and premature. We consider this matter closed and resolved.

Mr. [redacted] takes issue with the collections process not our business. This complaint is filed erroneously against the wrong company. Mr. [redacted] agreed to terms of service upon checkout placing him in a contractual agreement which he breached when refunded. Under terms of service chargebacks...

and disputes and forced refunds especially those made under threat for custom made items or items we have incurred costs on are subject to collections with additional fees. The bill stands correct. Mr. [redacted] was warned that such action would take place prior to its occurence. The last item ordered was not "massively backordered" it was in production. People who love to utilize this site have absolutely no idea what is in involved in running a business. We suggest Mr. [redacted] pay his bill and stop filing complaints against legitimate businesses for issues that he is personally responsible for. Please also remind Mr. [redacted] that the Revdex.com has absolutely no authority and that we respond only as a courtesy.

Response to complaint filed by [redacted] on the date of 01/04/2017 with ID [redacted].
 
We are actually unsure of how to address this “complaint” as we are confused by it. We will provide a timeline of this transaction and then address the correspondence of Ms. [redacted].
 
On the...

date of 12/2 Ms. [redacted] placed an order with us through our website. By doing so Ms. [redacted] not only agreed to our terms of service but also was clearly informed of 1) our processing lead times of 7 to 14 days and 2) our production lead time of 3 to 6 weeks (these are industry standard) and 3) our Christmas deadline of 12/15. Ms. [redacted] was also provided with an order number, which was emailed to her as an order confirmation following her purchase. This order number was Order # [redacted]. Confirmation emails are automated and they are sent out automatically following a purchase to both the customer and to us as a notification method. Ms. [redacted] asserts that she “never received a confirmation or a thank you for your order from us.” Unfortunately, that is absolutely untrue, as we have no way of NOT generated such a confirmation. Therefore, one of two things occurred, both of which we have no control over, the first being that Ms. [redacted] provided an incorrect email address at checkout (the email provided at checkout was s[redacted][email protected]) or second, the confirmation went to a “spam” or “junk” folder. We have no control over Ms. [redacted]’ email filters or whether or not she provides an accurate email address at checkout or even checks her emails. Again, we have no way of stopping an automatic system from generating a confirmation email, therefore Ms. [redacted] did in fact receive both a confirmation and a “thank you for your order” email immediately following her purchase on 12/2.
 
On the date of 12/18 we received the following message from Ms. [redacted], which was in fact the first communication we received from Ms. [redacted] following her purchase:
 
“I ordered a hat on December 2 for my son as a Christmas present. The amount taken out of my checking account for the purchase was $36.25.  It has been 16 days and I have not received this order yet and am getting very upset. my son will be very disappointed if he does not receive this for Christmas. I have sent several emails on your website and have not received any response. Please respond to me [redacted]@outlook.com or 919-649-6441.”
 
It seems clear from this response that Ms. [redacted] did in fact provide the correct email address at check, and therefore did in fact receive a confirmation email which she either overlooked or disregarded. As a matter of record, the first email from Ms. [redacted] was sent on 12/18, which was 3 days after we shut down for Christmas. Our Christmas cut-off was 12/15. I work 15 to 20 hour days 5 days a week and then I am on duty on the weekends. After 12 months of such a work load, I leave to spend the Christmas holiday with my family, as I have neglected to do so for the last 14 years. This year, I chose to provide my family with a real holiday and family time. Ms. [redacted] was aware at the time of her purchase that our Christmas cut-off was 12/15 and despite having placed an order on 12/2, processing and production lead times were still in effect. There is absolutely no way to expedite production or processing during a holiday, especially when weather delays occur which delay incoming shipments of inventory or even production. Despite all of this, I still responded to Ms. [redacted] on 12/18, even though I was not in the office and out of town. I did so because I pride myself and our organization on impeccable customer service, as I reply to emails and texts 24 hours a day 7 days a week. My customers are always able to get ahold of me no matter what, in fact, in a previous complaint which articulated “poor communication” I responded to an email during a medical procedure in which I was being injected with steroids due to a torn tendon. If that isn’t spectacular customer service I do not know what is. In fact, I know of no other companies or organizations which maintain the sort of communications that I do with my customer base. Additionally, we received no previous communications from Ms. [redacted], despite her assertions and despite her assertions that it had been 16 days it was in fact only 8 days due to our Christmas cut-off, but even if the cut-off had not occurred, it would only have been 10 days. The issue, which seems to be a common occurrence with certain people, is the contention that we are not allowed to operate our organization and our business like all other businesses in the United States, which operated on a 5-day business week or “working days.” When calculating time frames, only “working days” are counted, yet certain people fail to recognize that fact, let alone the fact that the USPS does not even operate on Sundays, so it makes delivery and shipping problematic.
 
On 12/18 I responded to Ms. [redacted]’ email (sent on that same date). My response is below:
 
“It takes 7 to 14 days to process an order and hats have a 3 to 6 week lead time. Im shipping orders as quickly as possible. I also do not "take" money from people's accounts.”
 
Ms. [redacted] seems to articulate the fact that “money was taken out of her account.” This is not true. Ms. [redacted] placed an order for an item (a custom embroidered hat). Ms. [redacted] paid for that item. We did not “take” any money from Ms. [redacted]. In fact, Ms. [redacted] utilized a third party payment processing checkout system through Stripe to make her payment. We in turn are notified of the purchase and begin the processing phase which then moves into the production phase. At no time do I or anyone else “take” money or deal with money or handle money or even see money. We have no paid employees and not even I have seen a paycheck in 14 years. We are a nonprofit organization. Utilizing terminology such as “taking money from an account” is not only false and misleading but wholly inaccurate. Therefore, Ms. [redacted] was aware of processing and production lead times both prior to purchase as well as following her purchase.
 
On 12/19 Ms. [redacted] responded by email again:
 
“Thank you for getting back to me. So will the hat be here before Christmas? I was not insinuating that you took my money. Most places do not take the money out of their accounts until the order is ready for shipment.”
 
Again, we were shut down for Christmas on 12/15. I was not in town and had no way of processing or shipping or embroidering. This was already explained to Ms. [redacted]. Ms. [redacted] placed an order on 12/2 for an item with a 7 to 14 day processing time frame and a 3 to 6 week lead time. She agreed to our terms of service upon purchase and to the lead times she was made aware of prior to purchase (which are clearly notated on every page of our website). The date of 12/14 was 8 days into Ms. [redacted]’ order, which was one day into the minimum processing date of the processing time frame. Our company shut down on 12/15. This was notated on our home page in bright pink letters and fonts for everyone to clearly see at the very top of the home page. Ms. [redacted] further asserts that  she did not “insinuate that [I] took [her] money” yet that was exactly what she stated in her previous email, which is the reason for our response in order to clarify the fact that we DID NOT “take her money.” Ms. [redacted] further asserts that “most places do not take the money out of their accounts until the order is ready for shipment.” Again, we DID NOT “take” money from anyone’s “account” and furthermore I cannot attest to “most places” put in the course of business for over 14 years I have yet to deal with any vendor or distributor who does not require payment up front for services or product. We cannot make a custom embroidered hat if it is not paid for. Additionally, we print shipping labels during our processing phase and without payment we cannot do so, which means an order is not processed. Lastly, we have no way of holding a credit card or debit card payment until an item is ready to ship. We do not have access to credit card numbers or even the processing of payments. Again, this is done through an SSL third party payment processing system. We have no part of that process.
 
Today on the date of 1/5 we received another email from Ms. [redacted]. Below is that email:
 
“I am writing you for the fourth time about an order I placed on your website on December 2, 2016. It was supposed to be a Christmas present for my son. He was very upset that he did not get this for Christmas needless to say. I thought when I ordered this on December 2nd it would be enough time to get it by Christmas.  The total amount including tax and shipping was $36.25. I have only received one response and it was a rude one. Whomever responded did not let me know if they had my order and could not give a time frame on shipment except for it takes anywhere from 3 to 6 weeks to ship out and he was working as fast as he can. The amount was taken out of my checking account at the time of purchase. I would greatly appreciate it if you would respond either by phone or email. I have never been treated like this before.”
 
Note that this was only the third email and not the “fourth” as asserted by Ms. [redacted]. Ms. [redacted] further asserts her assumption about a Christmas delivery, completely disregarding processing (and most importantly) production lead times. She further claims that she “received only one response and it was a rude one.” The fact of the matter is that there was absolutely nothing rude about our initial reply to her email, which clearly explained lead times and the fact that we DID NOT “take her money.” In fact, a review of the emails show that clearly it was Ms. [redacted] who was being quite rude, despite our efforts to help her through the process. I also did not tell Ms. [redacted] that it “took 3 to 6 weeks to ship out.” Ms. [redacted] was informed both prior to purchase as well as following her purchase that there was a 3 to 6 week lead time for production. Hats have to be made. Again, Ms. [redacted] asserts that money “was taken out of her account.” This again is incorrect and lacking in fact, rather, Ms. [redacted] placed and order and made a payment and agreed to our terms of service. Lastly, Ms. [redacted] asserts that she “has never been treated like this before.” We have no idea what this means, as Ms. [redacted] received numerous communication during a holiday, and as provided with lead time information and received responses to all of her communications to us. This is quite baffling for us. When dealing with customers who exhibit unreasonable expectations we typically just refund those customers as they tend to be exceedingly problematic as Ms. [redacted] appears to have been. But we were unable to issue refunds until we returned to the office on 1/1.
 
Twenty minutes after the first email on 1/5 Ms. [redacted] sent a second email with an image of the item she had ordered:
 
“I placed this order on December 2 and have not received it. Please respond by email or phone to let me know when it will be shipped.”
 
As a matter of reference, we receive 300 to 500 orders a day and about as many emails. I deal with emails and texts and phone calls and process orders and package orders and deal with inventory issues, etc., while also juggling doctor appointments, illness, a three-year-old, graduate school full-time, other businesses, car problems, etc. People seem to fail to recognize that there is a human being on the other side of a communication, and we are not Amazon. We have no drones, no robots. We do not have thousands or even hundreds of employees. We work very hard. Ms. [redacted] disregarded all of the information provided to her numerous times. Ms. [redacted] disregarded the terms of service she agreed to. Ms. [redacted] disregarded all of the email responses which were sent to her. It becomes a problematic situation, and for us, its burdensome having to repeat information three and four and five times. This takes us away from being able to process orders quickly and effectively. For example, tonight at 12:43PM I am writing this response to Ms. [redacted] premature and frivolous complaint. I have been working on this response for over an hour, which means 7 orders were not able to be shipped. This is a problem.
 
We responded to Ms. [redacted]’ email sent on 1/5 two hours after she sent her second email:
 
“Was this order for an adjustable or flexfit? Adjustables should go out today flexfit will be next week.”
 
We asked for clarification as we were not yet in the office and able to look the order up to determine whether the hat was adjustable or flexfit. Furthermore, in many cases when a flexfit is ordered, customers fail to provide sizing information which further delays those orders. It was my effort to determine whether it was an adjustable, as they were in stock and shipping on that same day, or whether it was a flexfit, which would ship the following week, but would require a sizing if one had not been provided. In many cases we aim for redundancy in the sizing arena as we review all emails during processing to ensure that orders are filled correctly with the sizing requested to avoid returns or disputes.
 
An hour later Ms. [redacted] responded:
 
“It was an adjustable.”           
 
Given that our previous response indicated quite clearly that adjustable hats were shipping out yesterday, Ms. [redacted] should have been aware that her order was shipping out as we had indicated to her. Despite that, Ms. [redacted] took it upon herself to file an unwarranted, premature, and frivolous complaint with the Revdex.com, which is an abuse of the system as it was intended.
 
Most of Ms. [redacted]’ complaint has been addressed in the above timeline with email references. Ms. [redacted] placed an order on 12/2 for a hat. That order was received. Ms. [redacted] agreed to our terms of service upon purchase. Ms. [redacted] made a payment for a custom embroidered hat. No money was “taken” from her. She voluntarily and willingly made that payment. Ms. [redacted] was made aware both prior to purchase as well as following her purchase that there was a 7 to 14 day processing time frame and a 3 to 6 week lead time on hats. Ms. [redacted] agreed to this time frame. There was also a Christmas cut-off for us that Ms. [redacted] was aware of. Ms. [redacted] also received an automatic confirmation to the email she provided at checkout. It has not been “32 days” as Ms. [redacted] asserts. In fact the date count is as follows: today is actually day 10 of her order because of the Christmas cut-off which she was aware of, yet even if the Christmas cut-off had not occurred today would still only be 21 days. This is one week following processing. Despite the fact that we are only at day 21, Ms. [redacted] order shipped five weeks early, and she still filed a premature and frivolous complaint. This action is completely unwarranted and absolutely baffling to us. Ms. [redacted] asserts that our response to her first email, in which we explained lead times to her a second time was “not a friendly response to a paying customer” we refute such a statement entirely. There was not “not friendly” about our response. We simply provided a customer with lead time information. Why on earth Ms. [redacted] chose to take this as personal is beyond us. The level of hyper-sensitivity to informative emails is uncanny. Ms. [redacted] further indicates that she “would like a response saying that [we] have [her] order and when it will be shipped.” This conversation already happened. Ms. [redacted] was already informed more than once that we had her order and that it was shipping yesterday. Ms. [redacted] further indicates that “if I do not receive it within the six weeks period I would like a full refund.” Ms. [redacted]’ order shipped five weeks early on day 22 of her order. Additionally, we have a NO REFUND POLICY on custom embroidered hats, something which Ms. [redacted] agreed to when she agreed to our terms of service.
 
We hope this information helps you to resolve and conclude this matter in our favor. We have absolutely no idea why a complaint was filed in this matter as we have abided by all the promises we made and done exactly as the customer asked. It is a shame that some people choose to abuse and misuse systems in place to address true issues in the marketplace.
 
M. F[redacted]
Chief Legal Officer
Fallen Hero Bracelets

We are in receipt of the complaint filed by one [redacted]. This customer has been problematic from the moment she placed her order. First we will address the response to the Negative Review left by this individual. Our response is 100% accurate. Ms. [redacted] placed an order for a custom embroidered...

her. She was instructed to provide sizing info. She chose to disregard that as well as the clearly provided details on processing and production lead times which are industry standard. In addition to this, Ms. [redacted] disregarded the fact that it was a holiday season and disregarded weather and holiday related delays in regards to production and shipping, not only on our end but also with the USPS. From the moment that Ms. [redacted] made contact, her communications were hostile and volatile and challenging. There was never a polite communication to us from Ms. [redacted]. We made every effort to address her concerns, yet she made unreasonable demands and threats. The messages themselves conveyed a level of psychopathy which it atypical to most people, and despite numerous communications further explaining lead times and production, all of which she was made aware of prior to purchase, as well as following her purchase, were disregarded. No one here "went off." Once Ms. [redacted] began making terroristic threats in violation of state and federal laws we ceased communication with her. She then entered into a conspiracy with "friends" to further harass and threaten and antagonize our employees and our organization, and in fact was the perpetrator of more than one death threat and threats of bodily harm. Our response to Ms. [redacted]'s negative review is 100% accurate. Our track record and our customer service speaks for itself, in 13 years we have had only 2 complaints and only 2 negative reviews, both by the same complaintant, and after over 500,000 transactions worldwide we maintain a very solid and satisfied customer base. The variable here is Ms. [redacted].
As to the order placed by Ms. [redacted] placed an order on 11/13 for a custom embroidered hat. Ms. [redacted] was informed prior to purchase as well as several times following her purchase that there was a 7 to 14 day processing time frame and a 3 to 6 week lead time on hats. Bearing in mind that this was during a holiday season and orders are processed and filled as quickly as possible and in the order they are received. Additionally, our Christmas cutoff was 12/15, at which time we leave to spend time with our families, as we are a nonprofit with no paid employees, these days are the only holidays/vacation time we receive throughout the entire year. 8 days into Ms. [redacted]'s order was Thanksgiving. Ms. [redacted] had not yet provided sizing information despite numerous requests. The date of 12/15, our Christmas cutoff, which was clearly indicated and provided to Ms. [redacted], marked 22 days into Ms. [redacted]'s order. That means it was only 8 days after processing and her order was in production. Ms. [redacted] was made aware prior to purchase as well as six times following her purchase that there was a 3 to 6 week lead time on hats. This was not a surprise and Ms. [redacted] even remarked to this fact that she was aware of this time frame in her negative review, which was based on false misrepresentations and malicious intent on her part to harm our nonprofit organization. We return to work on 1/1. Even if we disregard the holidays to which Ms. [redacted] was made aware both prior to and following her purchase 12/23 would mark the 6th week, yet processing not being factored in moves that 6th week to this current week. These are the facts. Ms. [redacted] chose to attack our organization despite agreeing to terms of service upon purchase, and absolutely disregarded lead times and all the information provided and requested. She then left defamatory and libelous commentary in a negative review, despite the fact that the time frames for delivery had not yet expired. We have no interest in any further communication with Ms. [redacted]. And Ms. [redacted] will not be issued a refund as her order has already shipped. We paid for the item ordered by Ms. [redacted], and we are unable to issue refunds for items that have been paid for. This was already clearly explained to Ms. [redacted] and "buyer's remorse" is not an element to which policies allow us to issue refunds. Ms. [redacted] indicates in her complaint that she has not received her item in "one month." Ms. [redacted] was explained both prior to and following her purchase that there was a 7 to 14 day processing time frame and a 3 to 6 week lead time on her order. Ms. [redacted] agreed to this upon purchase. Ms. [redacted] corroborated the fact that she was clearly aware of this in her negative review which was entirely libelous and false. 
As for rudeness, at no time were we rude, rather, Ms. [redacted], after making several personal attack against us decided to take the issue personally. She simply did not like our industry standard lead times and despite being made clearly aware of those lead times she labeled it "false advertising" which subjects her to legal liabilities for defamation. We are still in the process of discussion the issue with our legal council in order to determine whether or not we will be filing civil charges against Ms. [redacted] for libel, slander, and defamation in state court. Ms. [redacted] continues her personal attacks in statements such as "he should not be a business owner." The reality of the matter is that we run more than one nonprofit and Ms. [redacted] placed an order from our fundraiser. We also maintain several marketplaces. We are also engaged in several other businesses and operate in very sensitive areas which include Executive Protection and weapon sales to military and law enforcement. Our organization as well as myself, own 30 businesses, to which again, no complaints or negative reviews. As someone who "should not be a business owner" I and we are doing fairly well, considering. Ms. [redacted] further extols her work history in that she "was a customer service manager for 10 years." To which our response is congratulations. Let us compare resumes then. Aside from being Chief Executive Officer of more than one corporation, military service, two decades of deployment as a private military contractor throughout the Middle East on contracts for the State Department and the C.I.A. to name only a few clients, I also hold three Masters of Arts degrees from tier-level state universities. I also attended law school. I also worked as a special investigator to the prosecuting attorney. I have worked as a police adviser. My personal resume is seven pages long.  These are elements absolutely irrelevant to the facts in relation to the transaction engaged in by Ms. [redacted], and the lies and manipulation and deception to which she catered to in an effort to play the victim, despite the fact that the only true issue is her absolute disregard for the lead times to which she agreed to and her premature escalation to an issue of time frame, and her threats and further conspiracy to attack our organization without cause or warrant.
Ms. [redacted] was never "spoken to" in any manner other than professionally. Ms. [redacted] chose to take simple responses indicating time frames as personal, rather then waiting like everyone else, for their order to be completed in the time frames promised. Ms. [redacted] also seems to think that she has the right to attack people and engage in hostile dialogue, and not receive a response. We will respond and defend ourselves. Ms. [redacted] is 100% wrong. As for "bashing people" we neither have the time nor the desire to "bash people." Ms. [redacted] is simply immature and selfish and feels that she can tell others how to run their businesses. Ms. [redacted] should probably be careful as to how she engages people in the future, her manner of communication is highly volatile and problematic and does not help situations resolve themselves.
In closing, we maintain ourselves always in a professional manner. The unfortunate truth of the matter is that such incidents and events are the cost of doing business. One in a hundred transactions will not go smoothly. We have to accept that fact and move forward. We appreciate the Revdex.com allowing us to respond and look forward to this matter being closed in our favor. 
As to Ms. [redacted]'s order. It has been shipped. We consider this matter resolved and closed. Thank you and have a happy New Year.

Complaint: [redacted]
I am rejecting this response becauseFirst I have not made a single threat the same can not be said for Mr F[redacted]. I ordered a shirt and a hat. When I ordered them I ordered a large shirt and the hat I ordered had a adjustable back no sizing needed. I was never asked for sizing. I have also yet to be refunded by Mr. F[redacted]. At this point in time I do not care about the money. I just wanted to try and do something to warn other customers away from this man. He is extremely unprofessional and immature. I want no further communication with him period. For those reading this you have been warned.
Sincerely,
[redacted]

Subject: Re: Revdex.com- complaint [redacted]Mr. [redacted] did place an order in August. Mr. [redacted]’s order shipped within the lead time promised. Mr. [redacted] notified us in October that the order had not arrived. We in turn, at no cost to Mr. [redacted], reordered his item. It will ship once...

it is completed and it arrives. Mr. [redacted] was informed of all of all of this. Mr. [redacted] was also informed that we do not issue refunds on custom made items that we have paid for. We DID NOT “charge” Mr. [redacted]’s “account $41.25” rather Mr. [redacted] placed and order and made a payment. We do not process payments or take payments. We have responded to all of Mr. [redacted]’s emails and again, we DO NOT offer refunds on custom made items or items we have paid for. Mr. [redacted] will have to wait for the item to arrive to replace the original shipment which Mr. [redacted] more than likely already received. Now as to Mr. [redacted]’s defamation. We will be pursuing a civil action against Mr. [redacted] for defamation and tortious interference for calling our company a “scam.” Mr. [redacted]’s further attempts at harming our organization by contacting the Tacoma Police Department, along with the terms of service agreement Mr. [redacted] agreed to at checkout give the State of Washington jurisdiction. We will be seeking unspecified damages. We send customers to collections for defrauding us and for committing bank fraud. This is a standard process and we again DO NOT issue refunds. We look forward to seeing Mr. [redacted] in court in January.Lo Que Sea, Cuando Sea, Donde Sea (Anything, Anytime, Anywhere) ~ Motto of the 7th Special Forces GroupMichael F[redacted]Chief Executive OfficerThe Benjamin FoundationFallenherobracelets.comThe Roberts Ridge FoundationThe Midnight Coal CompanyKopfjager Arms & Tier 1 TacticalDeutschewerksPipeline Cigars253-459-[redacted] "Choose you this day whom ye will serve; but as for me and my house, we will serve the LORD." ~ Joshua 24:15 (KJV)"Democracy is two wolves and a sheep voting on whats for dinner, liberty is a well-armed sheep contesting the vote." ~ Unknown"Live as Brave Men, and if Fortune is Adverse, Front its Blows with Brave Hearts." ~ Cicero"I never saw a Wild Thing sorry for itself, a small bird will drop frozen dead from a bow without ever having felt sorry for itself." ~ D.H. Lawrence"Happy is the Man who Brings Justice to the Oppressed." ~ Isaiah"All that is necessary for the triumph of evil is for good men to do nothing." ~ Edmund Burke"When War does come, my advice is to draw the sword and throw away the scabbard." ~ Stonewall Jackson"Great Danger Lies in the Notion that we can Reason with Evil." ~ Doug Patton

As a matter of record, Mr. [redacted] has engaged in a negative campaign of defamation and harassment against myself and our organization. Mr. [redacted] has openly and wantonly abused the Revdex.com’s complaint and review system which speaks volumes to his agenda and his credibility. Mr....

[redacted] first began attacking us on Facebook and then through personal email. Mr. [redacted] then left a negative review against our organization on 09/06/2017 under “[redacted] – [redacted]@gmail.com.” On 09/08/2017 Mr. [redacted] left A SECOND negative review against our organization under the name “[redacted]@gmail.com.” Below is an email string showing the second email associated with Mr. [redacted]:   -------- Original message -------- From: First Last <[redacted]@gmail.com> Date: 8/24/17 11:35 PM (GMT-08:00) To: [redacted] <[redacted]@hotmail.com> Subject: Re: hello   [redacted]  order [redacted]   On Fri, Aug 25, 2017 at 8:34 AM, [redacted] <[redacted]@hotmail.com> wrote: I have 100 websites. What nane is the order under.       Sent from my Verizon, Samsung Galaxy smartphone     -------- Original message -------- From: First Last <[redacted]@gmail.com> Date: 8/24/17 11:32 PM (GMT-08:00) To: [redacted] <[redacted]@hotmail.com> Subject: Re: hello    order # [redacted]   On Fri, Aug 25, 2017 at 8:29 AM, [redacted] <[redacted]@hotmail.com> wrote: What name is the order under   END OF EMAIL STRING:   This is clearly an abuse of the Revdex.com complaint/review system and it is manipulative and dishonest. It further establishes a pattern in which Mr. [redacted] lacks any honor or integrity.   Furthermore, this “complaint” filed by Mr. [redacted] IS NOT a “complaint” but rather an attack on my person and our organization. Mr. [redacted] is currently being sued for tortuous interference and defamation.   As to Mr. [redacted]’s order. IT HAS NOT BEEN NEARLY HALF A YEAR. Mr. [redacted] placed his order for a custom made engraved bracelet on May 14, 2017. Today is day 85 of his order (including holidays). Mr. [redacted]’s order shipped in mid-July which was a standard time frame for this type of order. As a matter of record, this order was being shipped internationally, to Germany. We do not work for the USPS and have no control over lost or stolen mail. Mr. [redacted], rather than notifying us that the shipment had not arrived so that we could replace it, launched himself into a campaign to defame our organization and attack me personally, calling my personal cell phone at 12am about 30 times and threatening and harassing me, but not before making similar harassing and threatening posts on Facebook and then through personal email. Mr. [redacted] is NOT A MAN, he is a CHILD!   Mr. [redacted] did make several contacts with us, and we replied every time. Unfortunately, Mr. [redacted] chose to contact us through several different emails which makes it consistently confusing when trying to communicate with someone, especially when they do not utilize their real name or the email address they used when they placed their order. Mr. [redacted] WAS NEVER informed that I “was fed up with [his] persistence (Mr. [redacted], “prosistance is not a word, we urge you to seek out a college education as it will help you greatly in the real world where adults exist and have conversations) for answers and putting his business on blast by asking about my late orders on public sources.” Also, “putting his business on blast” is very immature and truly, we have no understanding of this concept, it is infantile and agenda-based.   Again, Mr. [redacted]’s order WAS NOT “late” it simply did not arrive and we have no control over lost or stolen mail. Rather than contacting us like an adult and informing us that a shipment had not arrived, so that we could replace it, Mr. [redacted] chose to attack us. In his very “complaint” Mr. [redacted] speaks to “putting [our] business on blast…on public sources.” A judge will know exactly what this means, and what it means is that Mr. [redacted] will lose the civil suit we will file against him. In addition to this we will be notifying his Commanding Officer and US Army JAG of his behavior and the pending civil suit against him.   As of yet, we see no legitimate “complaint” but rather a short rant by Mr. [redacted]. Mr. [redacted] continues to attack me personally, stating that the “owner has lowered his sorry little self to saying how I was an (expletive) to go (expletive) myself, and how I’m a piece of (expletive).” Unfortunately, we do not engage in such dialogue, but the reality of the situation is that Mr. [redacted] truly is a piece of work, of the worst kind. He is a disgrace to the uniform and should be ashamed of himself. Mr. [redacted] then states that I “told [him] to come to his house so [I] could fight [him] and kick [his] (expletive).” Unfortunately, holding three Master’s degrees from tier-level universities, being a Notary Public and working in law enforcement for nearly 25 years and being one of the foremost arms dealers in the United States arming law enforcement and military special operations, I do not ask people to come to my home so that I can “fight” them.   Mr. [redacted] further attacks our organization by stating that “[he] truly 100% believe (not believes) this business is no business at all but some sorry piece of (expletive) taking people’s money.” Unfortunately, for Mr. [redacted], we are a business, and we have been in business for 15 years and we own 30 corporations and 100 websites. In addition to this, in Mr. [redacted]’s fantasy world, as “we are clearly not a business” perhaps the Revdex.com can chime in on how a business, in fact, ends up on the Revdex.com system. Clearly, one needs to be a “business.” And “we” DO NOT “take people’s money.” In fact, we do not even deal with financial transactions. Mr. [redacted] placed and order for an item and made a payment. We neither processed that payment nor “took that payment.” Mr. [redacted] further states; “just do your research and read his responses to people.” Despite having over 800,000 sales to people all over the world, positive transactions, the .05% of people who choose to have a negative transaction are the only ones with visibility. Furthermore, Mr. [redacted] speaks to “research.” It is clear that Mr. [redacted] DID NOT “research” anything, otherwise he would have had ALL OF THE FACTS.   As to Benjamin, my son, who was stolen from me at 9 months. Mr. [redacted] is a despicable, foul-mouthed, deceptive, dishonest and manipulative individual who should receive an Article 15 from the military. He should be ashamed of himself attacking an innocent and helpless child. Disgusting, absolutely disgusting. Again, great “research” there Mr. [redacted], but that is why you are in the Army, and I have diplomas on my wall.   Please note the following in Mr. [redacted]’s complaint. Purchase date: 5/14/2017. Problem Occurred: 6/14/2017. Mr. [redacted] placed his order on 5/14/2017. Mr. [redacted] was informed prior to purchase that there was a 7 to 14-day processing time frame and a 35-day lead time on his order. Mr. [redacted], by his own admission, indicates he raised issue on the 23rd day of his order. HERE IS YOUR PROBLEM, quite clearly.   Mr. [redacted] completed his “complaint” with “finish the job, now let your butt hurt and the excuses come flowing.” Mr. [redacted], you are an absolute it.   As to Mr. [redacted]’s order. His replacement order will ship once it arrives. Mr. [redacted] was informed of this via both email and telephone conversation, prior to our blocking both his emails and his phone number due to his volatility, hostility (displayed here, quite clearly) and his harassing and threatening manner.   We consider this matter resolved and closed. If this matter is still open when the item Mr. [redacted] ordered arrives, we will update this “complaint” with tracking information.   Thank you for the opportunity to address this matter with the Revdex.com.   Respectfully;   [redacted] Chief Legal Officer Fallen Hero Bracelets As a matter of record, Mr. [redacted] has engaged in a negative campaign of defamation and harassment against myself and our organization. Mr. [redacted] has openly and wantonly abused the Revdex.com’s complaint and review system which speaks volumes to his agenda and his credibility. Mr. [redacted] first began attacking us on Facebook and then through personal email. Mr. [redacted] then left a negative review against our organization on 09/06/2017 under “[redacted] – [redacted]@gmail.com.” On 09/08/2017 Mr. [redacted] left A SECOND negative review against our organization under the name “[redacted] – [redacted]@gmail.com.” Below is an email string showing the second email associated with Mr. [redacted]: -------- Original message --------From: First Last <[redacted]@gmail.com>Date: 8/24/17 11:35 PM (GMT-08:00)To: [redacted] <[redacted]@hotmail.com>Subject: Re: hello [redacted]  order [redacted] On Fri, Aug 25, 2017 at 8:34 AM, [redacted] <[redacted]@hotmail.com> wrote:I have 100 websites. What nane is the order under.   Sent from my Verizon, Samsung Galaxy smartphone  -------- Original message --------From: First Last <[redacted]@gmail.com>Date: 8/24/17 11:32 PM (GMT-08:00)To: [redacted] <[redacted]@hotmail.com>Subject: Re: hello  order # [redacted] On Fri, Aug 25, 2017 at 8:29 AM, [redacted] <[redacted]@hotmail.com> wrote:What name is the order under END OF EMAIL STRING: This is clearly an abuse of the Revdex.com complaint/review system and it is manipulative and dishonest. It further establishes a pattern in which Mr. [redacted] lacks any honor or integrity. Furthermore, this “complaint” filed by Mr. [redacted] IS NOT a “complaint” but rather an attack on my person and our organization. Mr. [redacted] is currently being sued for tortuous interference and defamation. As to Mr. [redacted]’s order. IT HAS NOT BEEN NEARLY HALF A YEAR. Mr. [redacted] placed his order for a custom made engraved bracelet on May 14, 2017. Today is day 85 of his order (including holidays). Mr. [redacted]’s order shipped in mid-July which was a standard time frame for this type of order. As a matter of record, this order was being shipped internationally, to Germany. We do not work for the USPS and have no control over lost or stolen mail. Mr. [redacted], rather than notifying us that the shipment had not arrived so that we could replace it, launched himself into a campaign to defame our organization and attack me personally, calling my personal cell phone at 12am about 30 times and threatening and harassing me, but not before making similar harassing and threatening posts on Facebook and then through personal email. Mr. [redacted] is NOT A MAN, he is a CHILD! Mr. [redacted] did make several contacts with us, and we replied every time. Unfortunately, Mr. [redacted] chose to contact us through several different emails which makes it consistently confusing when trying to communicate with someone, especially when they do not utilize their real name or the email address they used when they placed their order. Mr. [redacted] WAS NEVER informed that I “was fed up with [his] persistence (Mr. [redacted], “prosistance is not a word, we urge you to seek out a college education as it will help you greatly in the real world where adults exist and have conversations) for answers and putting his business on blast by asking about my late orders on public sources.” Also, “putting his business on blast” is very immature and truly, we have no understanding of this concept, it is infantile and agenda-based. Again, Mr. [redacted]’s order WAS NOT “late” it simply did not arrive and we have no control over lost or stolen mail. Rather than contacting us like an adult and informing us that a shipment had not arrived, so that we could replace it, Mr. [redacted] chose to attack us. In his very “complaint” Mr. [redacted] speaks to “putting [our] business on blast…on public sources.” A judge will know exactly what this means, and what it means is that Mr. [redacted] will lose the civil suit we will file against him. In addition to this we will be notifying his Commanding Officer and US Army JAG of his behavior and the pending civil suit against him. As of yet, we see no legitimate “complaint” but rather a short rant by Mr. [redacted]. Mr. [redacted] continues to attack me personally, stating that the “owner has lowered his sorry little self to saying how I was an (expletive) to go (expletive) myself, and how I’m a piece of (expletive).” Unfortunately, we do not engage in such dialogue, but the reality of the situation is that Mr. [redacted] truly is a piece of work, of the worst kind. He is a disgrace to the uniform and should be ashamed of himself. Mr. [redacted] then states that I “told [him] to come to his house so [I] could fight [him] and kick [his] (expletive).” Unfortunately, holding three Master’s degrees from tier-level universities, being a Notary Public and working in law enforcement for nearly 25 years and being one of the foremost arms dealers in the United States arming law enforcement and military special operations, I do not ask people to come to my home so that I can “fight” them.  Mr. [redacted] further attacks our organization by stating that “[he] truly 100% believe (not believes) this business is no business at all but some sorry piece of (expletive) taking people’s money.” Unfortunately, for Mr. [redacted], we are a business, and we have been in business for 15 years and we own 30 corporations and 100 websites. In addition to this, in Mr. [redacted]’s fantasy world, as “we are clearly not a business” perhaps the Revdex.com can chime in on how a business, in fact, ends up on the Revdex.com system. Clearly, one needs to be a “business.” And “we” DO NOT “take people’s money.” In fact, we do not even deal with financial transactions. Mr. [redacted] placed and order for an item and made a payment. We neither processed that payment nor “took that payment.” Mr. [redacted] further states; “just do your research and read his responses to people.” Despite having over 800,000 sales to people all over the world, positive transactions, the .05% of people who choose to have a negative transaction are the only ones with visibility. Furthermore, Mr. [redacted] speaks to “research.” It is clear that Mr. [redacted] DID NOT “research” anything, otherwise he would have had ALL OF THE FACTS. As to Benjamin, my son, who was stolen from me at 9 months. Mr. [redacted] is a despicable, foul-mouthed, deceptive, dishonest and manipulative individual who should receive an Article 15 from the military. He should be ashamed of himself attacking an innocent and helpless child. Disgusting, absolutely disgusting. Again, great “research” there Mr. [redacted], but that is why you are in the Army, and I have diplomas on my wall. Please note the following in Mr. [redacted]’s complaint. Purchase date: 5/14/2017. Problem Occurred: 6/14/2017. Mr. [redacted] placed his order on 5/14/2017. Mr. [redacted] was informed prior to purchase that there was a 7 to 14-day processing time frame and a 35-day lead time on his order. Mr. [redacted], by his own admission, indicates he raised issue on the 23rd day of his order. HERE IS YOUR PROBLEM, quite clearly. Mr. [redacted] completed his “complaint” with “finish the job, now let your butt hurt and the excuses come flowing.” Mr. [redacted], you are an absolute it. As to Mr. [redacted]’s order. His replacement order will ship once it arrives. Mr. [redacted] was informed of this via both email and telephone conversation, prior to our blocking both his emails and his phone number due to his volatility, hostility (displayed here, quite clearly) and his harassing and threatening manner. We consider this matter resolved and closed. If this matter is still open when the item Mr. [redacted] ordered arrives, we will update this “complaint” with tracking information. Thank you for the opportunity to address this matter with the Revdex.com. Respectfully; [redacted]Chief Legal Officer Fallen Hero Bracelets .

We request this follow up be added to the above referenced complaint so that consumers are aware that we responded to Ms. [redacted]'s "letter of rejection." The truth is imperative to this process and we expect that the Revdex.com would agree with this assertion of transparency in the unbiased process of dispute resolution.
We at FHB believe it imperative to keep our consumers informed as to the nature of events as they occur in the course of business, with absolute honesty and transparency. As an update to this negative review, we wanted our consumers to be made aware of the fact that this individual filed a follow-up complaint in response to our response to her review, under the premise that she did not agree with our response. This is a misuse and abuse of the entire system for reviews and complaints. Regardless, we wanted our consumers and customers and supporters to be made aware of the facts, which include the fact that [redacted], the individual in question, for the past three days, has had her friends and family "trolling" our site and leaving harassing commentary, negative commentary, threatening commentary and just simply engaging in behavior which speaks volumes as to the level of character this individual caters to. We thank all of our devoted followers and supporters and apologize for that one sour apple that is inevitably thrown into the bushel.
Furthermore, Ms. [redacted] has responded that she "rejects our response." We have reviewed Ms. [redacted]'s attachments and it is clear that we made every effort to explain the process to her more than once, although we that she has clearly attempted to doctor some of the conversations and responses as all of our communications were through our business there was never any communication from a personal account.. It is unfortunate that this individual has stooped to such deviant levels of manipulation in order to accomplish absolutely nothing. This is clear in the fact that she has also had several friends and relatives attack us over the last three days and threaten us and our organization. The allegations made by Ms. [redacted] are entirely false and misrepresented and her claims of dialogue and communications are absolutely false. The conversations she attests occurred, in the manner they occurred, did not happen. Additionally, there was no "email" sent from a "private facebook." This is an effort at extreme "trolling" and it is disgusting. Ms. [redacted] was rude and disrespectful to us and our organization from her very first communication to us. Again, we did everything possible to articulate all of the lead times involved in processing and production. Ms. [redacted] was not only asked to provide sizing at checkout, she was emailed twice following her purchase and asked for sizing information, to which she did not respond. This delays processing of an order. We have a record of six emails to which Ms. [redacted] did not reply. We do not hold orders stagnant, but move on to other orders so that orders can be processed as quickly as possible, and then go back and review orders later in the week for those still awaiting responses such as sizing information or address clarification (sometimes people leave off apartment numbers which causes shipments to be returned). I find that the issue here, is that Ms. [redacted] never responded to emails, rather, she reached out through our organization's Facebook page and sent a private message, to which we responded. Had Ms. [redacted] 1) read the information clearly notated on every page of our website prior to purchase, she would have recognized the lead times, 2) responded to emails when sent to here, 3) recognized the element of holiday in lead times and production and 4) not catered to unreasonable expectations, we would not even be having a conversation at this point. The fact is, even in her negative review, Ms. [redacted] indicated that she understood the 7 to 14 day processing and 3 to 6 week lead time, and yet she files her negative review and subsequent complaint based upon a "6 week" or a "one month" interval to which not only she agreed by acknowledging Terms of Service but indicated she recognized in her negative review, and both those time frames are consistent with the time frames clearly outlined and promised.
Ms. [redacted] continues to personally attack me and our organization. I am NOT a rude man. I do believe in defending myself, especially when attacked by false accusations such as "scam" and "fraud" and "false advertising." We will be seeking an injunction against Ms. [redacted] as well as filing a civil suit against her for her continued use of harmful and defaming dialogue. Ms. [redacted] has a failing grasp on the application of such terms and her incessant persistence that she was victimized is beyond absurd. Ms. [redacted] was simply impatient and chose to disregard all the information provided and requested, and then in a manipulative gesture she engaged in a false review and complaint process. I work in customer service, and have for nearly 30 years. I would not have over 3 million transactions through numerous corporations if I was a "rude man." This again, is a personal attack. This needs to stop.
Ms. [redacted] states that she "does not want any contact from [me] anymore." Odd, as she and her family and friends continue to reach out to us and post commentary on our site, which we have to delete and then block the participants. This is exhausting, and childish and immature.
Ms. [redacted] will not be issued a refund on this transaction as her order has already been shipped. That is our resolution to this matter and we consider this matter resolved and closed. We hope never to hear from Ms. [redacted] again.
Ms. [redacted] uses the word "scammer." Again, utilizing inappropriate, defamatory, slanderous and libelous commentary subjects her to civil action. Let me help her to understand the terminology of "scammer." The definition of "scammer" is as follows: "one who does everything in his/her power to steal from another, usually by the means of trickery, deceit, and force...usually driven by personal greed or even outright amusement, they are unhindered by sympathy or morals and are the very face of human corruption." Let us now deconstruct this definition and apply it directly to what we do and who we are. First, we steal nothing. We offer items for sale. People place an order. They make a payment. We process that order. We then ship that order. Having to wait for items to be made or for orders to be processed is not "stealing." What it is, is impatience on the part of Ms. [redacted]. Second, "trickery, deceit, and force" to which, none are utilized by us. We offer items for sale as a fundraising effort for our nonprofit as well as for several other nonprofits. As a company that has been in business for 13 years with over 500,000 satisfied transactions and countless followers and supporters, one does not accomplish that type of success through "trickery deceit, and force." No "trickery" was engaged in during the transaction with Ms. [redacted]. No "deceit" was catered to during the transaction with Ms. [redacted]. And obviously there was no force. Third, "personal greed." I have not received a pay check or compensation in 13 years of operating our nonprofit. In fact, I pay the rent and utilities out of my own pocket as a donation to the foundation so that all funds that come in through our fundraising effort go directly to the efforts our organization caters to and supports. Furthermore, our organization lost $16,000 this year due to mail theft and bank fraud, due to dealings with individuals just like Ms. [redacted], who malign and manipulate the process to suit their needs, harming and damaging the hard work and efforts of people such as myself along the way. That loss also comes directly out of my own pocket. People have no way of understanding the dynamics of business, until they have their own and finally understand the day to day difficulties of dealing with certain people and all of the logistical hurdles involved in shipping and receiving and filling orders and responding to emails 24 hours a day 7 days a week. This is why we shut down operations on 12/15 until 1/1. We also need and deserve a break. Nonetheless, I have still be responding to emails and going in to the office for a few hours everyday to fill problematic orders so that people are not being forced to wait extended periods of time. Fourth, "outright amusement." Well, the only thing amusing about this entire transaction is Ms. [redacted]'s psychopathy. I do find this entire thing quite humorous, given the drastic extents and efforts taken by Ms. [redacted] to demonize myself and our organization and paint herself as the victim. We urge Ms. [redacted] to seek medical help. There are many options for mental health solutions for her problem. Ms. [redacted] also needs to grow up and learn that she has no place to order or demand or control the conduct and business practices and policies of others, especially through false accusations and misleading testimony and doctored "email" communications. Fifth, "unhindered by sympathy or morals." Well, our entire organization is founded on "sympathy and morals." We honor the dead. We remember our fallen heroes. The fact is, that the only application to the term itself, with any legitimate application is "the very face of human corruption" and that applies directly to Ms. [redacted]. The only "scammer" here, is Ms. [redacted], in propagating lies and engaging in a conspiracy to defame and slander our organization due only to her impatience and failure to adhere to the terms of service to which she agreed to.
Now we move into irrelevance. Ms. [redacted] brings up a "friend of her boyfriend." This has absolutely nothing at all to do with Ms. [redacted]'s transaction, Ms. [redacted]'s negative review, or Ms. [redacted]'s subsequent complaint but we will speak to this "friend" as we operate in absolute transparency and have nothing to hide. This "friend", placed an order for a hat on 10/10. This "friend", failed to provide sizing info, hence, no product received. This "friend" was refunded in full, making him no longer a customer. Again, another simple and easy resolution. As to my "being really nice to him" I am "really nice" to everyone. There was no "cut to the chase" with this "friend" rather, it was a highly misleading conversation, brief in nature, which then turned into threats against my life and threats against our organization, to which under policy, we cease all communications. At no time did I or anyone here "become hostile" with anyone. But again, in addressing this point of contention repeatedly made by Ms. [redacted], first, there is a 1st Amendment which allows speech to be protected, but secondary to that Ms. [redacted] seems to think that people are not allowed to defend themselves when attacked. That is a mistake. Ms. [redacted] needs to stop acting like a child and come over to the adult world, where people have conversations and not engage in passive-aggressive games of manipulation. Again, it becomes exhausting. We have no more time to waste on this. We have thousands of customers to cater to and we have provided a resolution to this matter. And in finality this "friend" was not "emailed with his order number...etc." When refunds are processed the system does so automatically. We do not send out any emails. This "friends" order was canceled and refunded some time ago. This is just simply a sad and desperate attempt by Ms. [redacted] to exaggerate her victimization further.
In closing, we urge Ms. [redacted] to continue to wait for her money, as it will not be returned, due to the fact that her order has already shipped. There is no other resolution to this matter other then the one we have provided. Ms. [redacted] placed an order during a holiday, she acknowledged the lead times and accepted the terms of service, we paid for her item and have shipped her the order. Ms. [redacted] then chose to attack us, and defame our organization, slander our efforts, engage in a criminal conspiracy of harassment and stalking and cyber bullying with other friends and family members and associates, and worked diligently to paint herself as a victim throughout this entire transaction. It is quite unfortunate. Ms. [redacted] threatened to "go to the Revdex.com" which is why we offered the refund initially, at an $80 loss to our organization, since no one wants a bad or negative review, especially one that is unfounded and based solely on one individual's personal issues and psychopathy. But Ms. [redacted] chose to leave a false negative review and to further defame and slander our efforts and our organization and engage in the harassing behavior she has for the past week. We completed her order as promised within the lead times acknowledged and accepted by Ms. [redacted]. Again, we consider this matter resolved and closed. Thank you again for allowing us to respond and address this matter so effectively.
Respectfully;
M. F[redacted]
Chief Legal Officer
Fallen Hero Bracelets

Complaint: [redacted]I am rejecting this response because:
This is the entirety of communication between me and Michael F[redacted]. It should show you plenty enough of the type of interaction I was receiving from FHB. I really in no way was harassing or "attacking" him or his business. Also below is the continued communication I am receiving(received today 10/26/16) . This is Severely demeaning, extreme harassment, and utter immaturity. Im appalled that I am getting this type of response from an adult, let alone a business owner. I really would like to speak to a member of Revdex.com asap regarding this and figuring out what my options are.
 
Thank you,
[redacted]
Complaint ID #[redacted]
 
---------- Forwarded message ----------
From: [redacted] <[redacted] <mailto:[redacted]> >
Date: Thu, Oct 20, 2016 at 1:09 PM
Subject: Re: Thank you for your order!
To: Michael F[redacted] <[email protected] <mailto:[email protected]> >
 
 
 
Great customer service, bud. Ill be forwarding this to Revdex.com
 
On Thu, Oct 20, 2016 at 12:35 PM, Michael F[redacted] <[email protected] <mailto:[email protected]> > wrote:
 
 
          You are a [redacted] you. Ill gladly refund you you [redacted].
         
 
 
 
          Sent from my Verizon 4G LTE smartphone
 
 
          -------- Original message --------
         
          From: [redacted] <[redacted] <mailto:[redacted]> >
          Date: 10/20/16 12:21 PM (GMT-08:00)
          To: Michael F[redacted] <[email protected] <mailto:[email protected]> >
          Subject: Re: Thank you for your order!
         
         
          Okay, I appreciate you reiterating that. however its been a month(not the "industry standard" spoken of) . This order was placed on the 22 of september. Its unfortunate that your customer service is sub par when handling emails to your customers regarding an understandable concern with purchased goods. Just figured you'd like to be aware.. I ordered several patches and items on the 22 (4 other online shops selling very similar products) and received all but yours... mind you within 3 days all were shipped or already received. Ive also ran a large scale shipping company and been in customer service management and logistics for years: when delays occur you APOLOGIZE for the inconvenience and notify your CUSTOMER of the delay regarding shipping. Thats "industry standard". So with all that being said, Its October 20th now and I still don't have a tracking. Please, Just refund me my money. Or I can just dispute through paypal/Revdex.com if you'd like.  Ill deal with other avenues of ordering patches in the future. 
 
          Regards,
          [redacted]
 
          On Tue, Oct 18, 2016 at 4:03 PM, Michael F[redacted] <[email protected] <mailto:[email protected]> > wrote:
         
 
                   7 to 14 days is an industry standard processing time frame. Its also on every page our website. As with almost any business when inventory is depleted items have to be remade or reproduced or reordered.
                  
 
 
 
                   Sent from my Verizon 4G LTE smartphone
 
 
                   -------- Original message --------
                   From: its [redacted]! <[redacted] <mailto:[redacted]> >
                  
                   Date: 10/18/16 3:56 PM (GMT-08:00)
                   To: Michael F[redacted] <[email protected] <mailto:[email protected]> >
                   Subject: Re: Thank you for your order!
                  
                  
                   Okay, thank you for the communication. Can you please update with a tracking number once you send it? Always good practice to notify your customers
                   of particularly lengthy shipping expectations.
                   Out of curiosity, are you a third party(middle man) for these patches?
                   I was under the impression this was a direct store front.
                  
 
                   Thank you in advance, and have a great evening.
 
                   [redacted]
 
 
                   On Oct 17, 2016, at 8:37 PM, Michael F[redacted] <[email protected] <mailto:[email protected]> > wrote:
                  
                  
 
                             It takes 7 to 14 days to process an order. I already ordered and paid for the patches. They should be here any day.
 
 
 
                             Sent from my Verizon 4G LTE smartphone
 
 
                             -------- Original message --------
                             From: its [redacted]! <[redacted] <mailto:[redacted]> >
                             Date: 10/17/16 8:35 PM (GMT-08:00)
                             To: [email protected] <mailto:[email protected]> 
                             Subject: Re: Thank you for your order!
                            
                            
 
                             To whom it concerns,
                             I never received my package. It's been a couple weeks and I was trying to be patient, but this is a bit much. Can I have a refund of my money or some type of compensation, given its almost a month to ship two patches.
                             Order #[redacted]
                             Thank you in advance,
                             [redacted]
                             Sent from my iPhoneSincerely,[redacted]

Mr. [redacted] placed an order with our organization. Mr. [redacted] agreed to the terms of service when are very clear in the fact that disputes/chargebacks are a violation of those terms of service. When Mr. [redacted] placed his order with our organization, we incurred the cost of the items Mr. [redacted] ordered. Those...

items had to be made. Those items included custom made challenge coins and custom engraved bracelets. Mr. [redacted] was provided with lead times on these items. Rather than acknowledging or recognizing this Mr. [redacted] attacked our organization and made defamatory and slanderous statements against our organization as he had done here. Yes, we will be pursuing legal action against Mr. [redacted] for defamation and slander. Mr. [redacted] also committed bank fraud by stealing the money he paid for the items he ordered, which we in turn paid for on his behalf. To date, we have yet to be paid and have incurred a loss of $162 on Mr. [redacted]'s behalf. Under the terms of service Mr. [redacted] agreed there are no refunds available for custom made items. Mr. [redacted] was also informed, when he agreed to those terms of service that he would be subjected to additional fees and sent to collections if he engaged in bank fraud. Mr. [redacted] was warned via text message of the same eventuality. Mr. [redacted] was warned through the Paypal system of the same eventuality. Mr. [redacted] agreed to the terms of service upon checkout. Mr. [redacted] is a liar. Mr. [redacted] is a criminal. Mr. [redacted] has absolutely no idea what he is talking about. We deal with disgusting individuals like Mr. [redacted] everyday and they cost us $10,000 a year in bank fraud. Mr. [redacted]'s account has been sent to collections. Mr. [redacted]'s product's have been shipped. We consider this matter resolved and closed. Mr. [redacted] can now deal with the collections bureau, or he has the option of not dealing with the collections bureau. His account will remain in collections and all three credit bureau's will be notified. This is what happens when you violate terms or service, breach contract, and commit bank fraud. MR. [redacted] IS A THIEF! MR. [redacted]'S SLANDER AND DEFAMATION WILL SUBJECT HIM TO LEGAL ACTION!