Falls City Roofing, Siding & Windows

The insurance company in this settlement as in most other roof repair or replacement settlements will not pay to replace rotten wood as they deem this as normal routine neglect by the property owner. When her insurance company paid to have this roof replaced, the insured did not have the additional...

money it would take to replace the wood that was rotten on her garage. The shingles on her roof and garage were 25 year year three tab shingles. The insured wanted to upgrade her existing roof to architectural three dimensional shingles so she decided to utilize the money allocated to her to repair of the garage to cover the additional expense of the upgraded shingles. Her garage roof was not repaired as there was no way we could have nailed new shingles to the rotten wood that she did not have the means to replace at that time. It has been three years since this roof was replaced and I have not once received a phone call or email or any other form of communication from the insured or her son. It us only now, that her son, who is trying to have his daughter occupy this property that I have been made aware of any issues. If the insured or her son had had any concerns at all regarding her garage roof over the past three years, why was I then not notified much sooner? I am happy to make the repairs to the garage roof so long as the insured or her son are willing to pay for the rotten wood to be replaced as well as the cost of the shingles.
 
[redacted]
Falls City Roofing
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.1. If [redacted] had actually come out and "fixed" or "examined" the roof then he should have noticed that the "nail pop" was not a "nail pop" but a part of the shingle that had popped off since it was not nailed down.  Therefore we had 2 roofers come out and check the roof and both roofers noticed that an entire section or basically 50 shingles had not been nailed down, therefore costing us the $600.00.  
2. He never contacted us as the texts that I would receive from him kept indicating that he was "sick" due to the weather conditions and had yet been out to the house.]
Regards,
[redacted]

So far as the plaintiffs accusation that we "took advantage of the elderly" please know that I informed the insurance company on a recorded line that I felt o was dealing with an insured whom I felt may have dementia or Alzheimer's and I did so to protect her as well as myself. When the adjuster arrived the day of the inspection we sat with [redacted] and he explained he settlement at a bare minimum of three times b/c she would forget what he had told her. The rotten wood on the garage was addressed with the insured by both me and the adjuster and Ms. [redacted]'s decision at the time was that since insurance would not pay to replace it that she did not have the financial ability to pay for it either due to the fact that she was helping support her male relative living in her basement.
The referenced $897.11 to reroof the garage was utilized by the homeowner at the time to purchase upgraded dimensional shingles since her insurance only covered the cost to replace the three tab shingles she presently had on her roof and to re-flash her chimney that the insurance did not pay for because in their opinion it was not related to the wind damage on her roof. All of this was clearly explained to [redacted] and the adjuster explained it to her as well so there is not a chance that I or anyone else took advantage of this homeowner. In addition, it has been over two years since this roof was replaced and I have not once been contacted by the insured or her family regarding any issues they felt were not addressed or performed in a proper, professional manner. I am happy to address all of the insureds issues and concerns solely for the costs of materials should he elect to have me do so. I am very very sorry the insureds family members feel I was not fair or forthright with [redacted] but if they are willing and able to speak with the adjuster or retrieve the recorded call from her insurance company, they will know I did everything in my power to protect their mother and complete her roof replacement ethically and professionally.
[redacted] Falls City Roofing [redacted]

The plaintiff [redacted] signed a contract with [redacted] and [redacted] not with [redacted] and Falls City Roofing. [redacted] and [redacted] is his own entity and not "my associate" as alleged in this complaint. The plaintiff requested I pick up...

her cabinets through Mr [redacted] and store them for her in my garage until they could be painted and delivered to her job. She agreed to pay for these services but has not yet done so. She has further not paid [redacted] for all the work that was performed at her residence so he subsequently pulled off her job and has been unable to pay me as a result of her being in default of the contract she had with them. I am happy to deliver her cabinets as soon as she fulfills her part of the contract that she is presently in default of or when she compensates Mr [redacted] for the work already performed so he can in turn compensate me, as was initially agreed upon by all parties.   [redacted] Falls City Roofing. ###-###-####

The insurance company in this settlement as in most other roof repair or replacement settlements will not pay to replace rotten wood as they deem this as normal routine neglect by the property owner. When her insurance company paid to have this roof replaced, the insured did...

not have the additional money it would take to replace the wood that was rotten on her garage. The shingles on her roof and garage were 25 year year three tab shingles. The insured wanted to upgrade her existing roof to architectural three dimensional shingles so she decided to utilize the money allocated to her to repair of the garage to cover the additional expense of the upgraded shingles. Her garage roof was not repaired as there was no way we could have nailed new shingles to the rotten wood that she did not have the means to replace at that time. It has been three years since this roof was replaced and I have not once received a phone call or email or any other form of communication from the insured or her son. It us only now, that her son, who is trying to have his daughter occupy this property that I have been made aware of any issues. If the insured or her son had had any concerns at all regarding her garage roof over the past three years, why was I then not notified much sooner? I am happy to make the repairs to the garage roof so long as the insured or her son are willing to pay for the rotten wood to be replaced as well as the cost of the shingles.
 
[redacted]
Falls City Roofing
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Regarding the complaint by [redacted], the plaintiffs aimed to mention in his report that when he called his tone was that of either one in a drunken stupor or a angry child throwing a temper tantrum. When I told him since I had not heard back from him since I had last asked my...

roofing crew to go fix one piece of drip edge that had come loose from underneath his shingles, I "assumed" it has been taken care of. His response to me, in a very condescending and angry tone was, "you know what? You really need to quit assuming". At that point I ended the conversation and have not heard back from the plaintiff since.  He has called me once before ranting like a madman over another issue that I promptly took care of so his tone and condescending remarks are completely unnecessary and inflammatory. I am happy to resolve this fir the plaintiff once I receive an apology for the manner in which he spoke to me. Thank you.
 
[redacted]
Falls City Roofing.
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I am a sole proprietor and my name is [redacted] not [redacted] and I have no employees by that name that work for me. So I am certain there are other aspects of this complaint that are either invalid or misinformation. I was contacted by the [redacted]'s on one occasion, not multiple, to go...

out and inspect shingles that they felt were lifted up from improper installation. I went out to inspect the roof and the [redacted]'s were not present at that time. I made sure the shingles had ample number of nails in them (6 or more) and re-sealed any shingles I felt were possibly lifted by additional wind damage to the roof over the past two years.  Per the contract that the [redacted]'s signed before my company began the work, it states clearly the homeowner is responsible to schedule an annual inspection of their roof by me to address any issues with the roof since I offer a 30yr warranty against leaks and workmanship NOT related to some other weather related event such as hail or strong winds. The [redacted]'s failed to schedule this annual inspection for the past two years so there was no way for my company to stand behind the conditional warranty they were given.  I was never informed of the [redacted]'s not being satisfied with the inspection and subsequent repair I had made to their roof. Neither was I informed they were going to seek another contractor to perform the alleged $600 worth of repairs that they are now requesting restitution of.  In summation, I did what the homeowner requested of me, I was never notified in any manner that they were not pleased and I was not notified of them choosing to pay another contractor to come out to make repairs to repairs that were already completed. I regret this situation and the displeasure of this consumer but I do not see how I am financially responsible for these repairs when there was never any further communication from the [redacted]'s once I was at there home and made the repairs that were evident at that time.  [redacted] Falls City Roofing. ###-###-####

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In response to your reply:  If you knew that you were dealing with someone that may have dementia or alheizmers as you stated that she would forget what you had told her and also that she was supporting a male relative living in the basement, that person was her son that has been working most of his life for Harley Davidson and owned his own bike shop. She was not supporting him. He was there to support and take care of her. Why did you not ask to speak to her son? The $897.11 you upgraded the shingles and to cover the re-flashing of her chimney that you said was not covered. According to the claims draft, you were paid $302.14 for chimney flashing which still needs repair, there is still small gaps in the caulking which can allow water entry. You say that all of these changes were explained to [redacted] and the adjuster in your reply, but in the beginning you said she has dementia or alzheimer's. If you suspected this why didn't you get it in writing? That would be the ethical and professional way to handle this situation. The reason for the two years is that we tried to get insurance on the house and because of the shabby job that was done, we cannot insure the house. I live in Arizona and when I went to Kentucky to move my mother to Arizona is when I found out the terrible job that was done on her house. The gutters leak, there are raised areas in the shingles, exposed nails, large voids which can allow water damage were the shingles were cut too tight to trim and siding causing buckling, step flashings were not visible and should be verified at rear against siding and shingles should be cut back 1/2 from siding preventing curling. That's just part of the roof problem. The roof should be completely redone! You failed to mention the $364.53 that you were paid to replace the drywall in the living room which included to scrape and prep for painting, [redacted] blown in insulation, apply anti-microbial agent, texture the drywall ceiling and paint which was not done and still remains undone. The garage: the roof was not repaired and as the result, most everything in the garage was ruined which included antique furniture, antique cash register, hundreds of movie posters that my mother purchased over the 14 yrs that she worked part time at the theatre, antique accordian, prints from famous painters, inventory from my brothers business at ** [redacted] bike shop, which could total into the thousands of dollars. But at this point we are not pursuing that. All we want is the garage repaired so we can get insurance. I have a copy of all the charges that you were paid, your estimate and all I am asking for at this time is for you to fix the garage as you were paid for in the beginning. If you can show me the paperwork different than what I have, signed or initialed changes which should have been done when the changes were made. If not, then I expect the garage fixed as agreed upon the signed contract. If something does happen to the house in the meantime, you could be held liable because we cannot get insurance until these issues are repaired.Yours truly,[redacted]Regards,[redacted]

It is unfortunate that Mr. [redacted] has turned to name calling to distract from the real issues and avoid his responsibilities.  His actions have been very consistent, fain interest and concern but no follow thru to make sure his promises to the customer are fulfilled.  All issues could and should have been avoided if the job was completed professionally and accurately from the beginning. Continuous shortcomings and problems have followed, with me, the customer, having to constantly point out these issues and ask for corrective action.  Mr [redacted] acts like he is put out by my requests and that it is my job to make sure the corrections are done by his crews.  I hired Mr. [redacted] to manage the roofing project and his crews to full completion and satisfaction.  Unfortunately for me, this has not been the case.  I want to make sure that other potential roofing clients are aware of these practices. To date there has been no resolution.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As he stated they would not pay to replace rotten wood. But they did pay $897.11to reroof the garage. Nothing was said about rotten wood that needed to be replaced. If the inspector or [redacted] saw rotten wood it would have been mentioned on the appraisal. If the upgraded shingles were agreed upon by [redacted], please supply the signed paperwork of that agreement because the upgraded shingles would have been $300 to $500.What about the living room repair? [redacted] was paid $364.53 , what happened to that money? After three years of water leaking into the garage not only is there rotten wood, there is several thousands of dollars damage to the tools antiques and collectables that was stored in the garage. Her son was storing the business items in the garage from the motorcycle sales and parts store that was closed. My wife and my niece have called several times left messages and when you did call them back, they were treated very rudely. So they asked me to take care of it. I have called [redacted] four times and spoke to him three times. The first two times [redacted] was very rude and said he remembered the lady but never even worked on the garage. [redacted] also stated he did not have a contract. We got one from the insurance company showing that he signed the check that [redacted] received from the insurance company. The third time he said he would fix it if we paid for the rotten wood and shingles. There wouldn't be rotten wood if he would of shingled the garage in the first place as he was paid to do. [redacted] admitted to me that he told the claims adjuster that [redacted] didn't understand or comprehend what they were trying to tell her. And said it was going to take a long time to get through to her. I don't disagree with this. As a professional, he should of walked away or took the time to explain it to her or speak with a relative, not take advantage of the situation. That is why she lives in Arizona with me. We have an inspection report and it reveals that a very unprofessional job was done on the dwelling. We will attach the inspection report. We also have a copy of the inspection and the charges we can fax if needed. He took advantage of the elderly.
Regards,
[redacted]

My Response dated 6/26/2015:
Once again Mr. [redacted] blames someone else for his inaction and/or his failure to handle customer issues.  His reason for inaction is always someone else’s fault. It is his employees’ fault for not showing up to complete the repairs and letting him know. It is the homeowner’s fault for not calling him again to let him know that no one showed up to complete the repairs. There is never proper follow up by Mr. [redacted] himself to assure repairs are completed.  Thus, his continual use of the word “ASSUME” has becomes his theme. This has been a constant theme with Mr. [redacted] during the installation and warranty repairs for my roof and gutter guards.  Mr. [redacted] continually acts like the victim when in fact he is the sole person (as owner/president) responsible for completion of all work and the satisfaction of his customers. My apology to him is that I am sorry that I ever contracted with him and would recommend to other home owners to steer clear of Mr. [redacted] and his company, Falls City Roofing. There has been no effort made by Falls City Roofing to handle my warranty complaint dated 4/17/15.  This complaint remains open.
[redacted] - Homeowner