Family Fresh Air Inc

Complaint: ***I am rejecting this response because:
Although, I understand the pricing structure, as explained over the VM message, and the billing as per invoice, my complaint is ALSO about the fact that when I scheduled the appointment, I was very clear to ask if there was a possibility of other charges during the visit and what they might be, and was told absolutely not, the cleaning would be $and that was all
So even though the invoice is clear on what was supposedly done, the fact that I WANTED to know the possibiilty of extra charges prior to the visit, and was lied to about that by the man on the phoneThat part of my complaint was not addressedONLY the pricing explanation, which I already understand.
I also am complaining about the vent filters not being replaced as asked and PROMISED by TAL, then when they were not there at end of visit, he acted like he never heard me ask, and explained that they DID NOT DO THATI explained that I was very clear on that request up front and he had said YES YES YES, we have EVERYTHING WE NEED.
I was very clear about NOT WANTING TO TAKE THE VIP, after he first suggested the plan and yet he spent the entire rest of the time trying to get me to take the VIP plan.
When I was told there was NO FAN switch unless I purchased the VIP plan, and then found out there was a fan switch on the unit itself(see end of letter for more detail)
I was told I couldn't get any of those extra services except with the VIP plan, and then was able to later get the GOLD FILTER without the VIP planSo he changed his mind every time I refused the VIP PLAN about what I Could and could not get.
I was VERY CLEAR and VERY FIRM about refusing the VIP plan and yet any time I asked about a service I was told I could get that ONLY if I purchased the VIP planI even said NO MEANS NO several times, and *** continued to try to sell me the VIP planAnd kept coming back in with a lower price for it, every ten minutes.
I do believe I was seriously overcharged for the services rendered, as *** worked for about 90-mins total, while *** spent the ENTIRE TIME trying to upsell me to the VIP planI refused at least several dozen timesTHAT IS VERY UNPROFESSIONAL and annoyingAsking once or twice is understandable, INCESSANT PUSHING OF AN UNWANTED PRODUCT when I just wanted the services that were being doneTHESE WERE ALREADY MORE THAN TIMES HIGHER THAN I WAS TOLD OVER THE PHONE.
His sales tactics were very confusing and I think his intent was to throw the customer off balance and make more sales that way.
I also asked for BEFORE and AFTER PICS of the BLOWER and they put it back in without allowing my AFTER pics.
I am very unhappy with the powerselling techniques and the inability of *** to hear the word NO, NO AND NO, and that he lied to me about the FAN SWITCH and the VENT FILTERSsince I was unable to see the BLOWER before it went back into the system, I am not sure how clean it actually is.
When I asked what was the spray that they put it, he did not answer me with a professional answerI wanted to know what product and what it did(fungicide? antibacterial?) but got no real answerat that point, he knew I wasn't not going to buy the VIP plan and was just in a hurry to leaveI wanted to know what had been done and to see it, but did not get an answer to that either
Then when I called back to say the system would not shut off, *** told me there was a fan Switch (this after *** told me it would be $to put a fan switch in, or buy the $VIPplan) and I could use this to turn the fan offSo again, *** lied about there being NO FAN switch and then *** had to tell me where it was, in order for me to shut it off.
I think *** knows nothing about Cleaning or servicing systems, ONLY HARD SELLING, and that ***, who was very nice and professional and efficient, did ALL THE WORKI did not see *** do one single thing with the systemHe spent the entire time SELLING ME a plan I DID NOT WANT.
I think the PUBLIC has a right to know about your company's tactics and unprofessionalism, and therefore stand by my complaint, whether you give me a discount or notThat would be the ethical thing to do, at least give me a partial refund since you truly over charged me and annoyed me.
Sincerely,*** ***

hellowe will send the letter and as the check will be received this matter will be close on our end.thank you

Complaint: ***I am rejecting this response because:As I stated previously in the original complaint, I felt intimidated and pushed into an up sell by the men that came to to my houseSo of course I signed the paper work after the work was already completed, I was never even aware of the paperwork associated with the the package until after I'd agreed to the up sellI also stated in he original complaint filed that I'd been shown the clean air furnace after I'd insisted they show me the inside, which they were not happy to doI also stated that I had not seen it previously and was unaware of them even working on cleaning itI'm unsure why the business respondent was confused, because I'd also stated that I'd not seen it prior to them stating it was dirtyIn trying to keep track of two men in my house hold in different areas of the houseI'm surprised someone would not understand those are not safe and securing business practices for consumersAs for the request of me contacting them to resolve the issue : I repetivly called and emailed management with photos of the duct work not completed and I was assured it would be taken care ofI never recieved further contact from the company other than to send me a delinquent notice with out acknowledging my concerns that had photos to prove the fraudulent servicesAfter reading number out reviews and complaints about similar issues, I choose to no longer corespond with the company as no one else seems to get any sort of resolution with this companyIn stead I choose to contact the Revdex.com apparently along with a string of other people with serious complaints about their business practices
Sincerely,*** ***

Complaint: ***I am rejecting this response because it has already been established in the last direct email exchange that the issue will not be resolved until adjudicated in a court of law Family fresh knows how to contact us if they choose to change their position I don't expect that to happen though, so the resolution of this complaint probably depends upon receiving that legal judgment We have requested that the issue be brought to court as quickly as possible.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I have NEVER had water in my crawl space, we will never agree on thisFFU agreed to repair my vent under my house for the remaining four hundred dollars, plain and simple, I have no reason to lie about thisBut does FFU? Admitting you did wrong is right thing to doDoing that you would also have to admit so much more
Lisa, says they "FFU does have all necessary licenses to operate."
see attached, and if FFU disagrees, give me their CCB number for Oregon and the LNI UBI number.
FFU doesnt have it to giveit makes perfect sense that they would lie about water damage, or standing water.Which ever lie they are telling
I filed a complaint with CCB for Oregon and upon my call back the CCB for Oregon, FFU has another complaint filed with them in the same county that I live inThey have no license for Oregon, that I could legitimately findIn taking with the CCB I also discovered they this company has been fined more than once
I work with LNI in Washington on a regular basis,Ii know how to look up a companySo the attached is what was avail, as you can see there is no Family Fresh United, altho there is a Family Fresh Air with the same addressThat got a suspended license in April of Very convenient
So while there is no end in sight to this, Because FFU will not refund my money, or admit to their error, and the lie will continue
I look forward to their response of licensing, I wonder if it was the water damage in their crawl space that has prevented them from getting proper licensing to conduct business like another reputable company?
Sincerely,*** ***

We have found a resolution to this account
Thank you for your time and energy

Complaint: ***I am rejecting this response because: The business did NOT refund our money, and I was told they would not do so. Sincerely,*** ***

We called David, owner of the company, on the phone Monday August 10th to see if we can resolve our differencesDavid insists we pay more money for the terrible service they performed as per his last offerHe said we did not turn in our complaint properly
MrEd *** who represented me to talk to the company told David that I have an electronic filter, and that was wrongI do not have an electronic filter, I have a regular filter that can be taken out and washed and put back inI told the technicians that I had cleaned the filter before they started their work, and the techs thanked me for thatDavid told MrEd *** they cleaned hundreds and hundreds of houses, so the techs knew I did not have an electronic filter and should be able to give me a clean vents with clean house
David insists we pay more money for the service they performedThe service they performed was so terrible that we do not want to pay anymore money for terrible service, but we offered David $more to pay for UV system, so his techs would not have to return to our house to remove itDavid insists we pay more money as per his last offer
To conclude: Send us an official letter that this matter will be resolved once you receive our payment of $Once we receive your letter we will send a check of $to youWe are going to pay you this money only because we want to get rid of your company

***,
I understand that you received service back in November, I am sorry that your experience at that time was not a positive one We have undergone a change in our technicians and are working hard to re-establish our name I want to thank you for calling me this week to address the
concern you had regarding your account I am happy that I was able to resolve this matter with you
Thank you for your business!

hello
we have reached to an understanding with the costumer already and we are adjusting their invoice and leaving them all the filters
thanks

Complaint: ***I am rejecting this response because:Sincerely,*** ***

TO WHOM IT MAY CONCERN
We have service this costumer on 3/22/and the total invoice was $1,including tax
they contacted us regarding cancelling the vip membership and returning a filter they purchased
We spoke with them on 5/13/and have reached an agreement that the invoice will be
lowered to $after tax, which leaves a balance of $that they can pay in two monthly payments of $
As per that agreement we have charged them that first payment while still on the phone with themand the second one to be drafted on 6/13/
I'm not sure if there's a miscommunication between the spouses at the residents but we follow what was agreed upon
thank you

Complaint: ***I am rejecting this response because: there was NO water damage, I have no idea what she is talking aboutthey did not even do all the vents in the house to begin with, on there second trip out which was to repair the vent, they did the remaining vents they did not do the first time. There was NO WATER damage to any of my vents
Nor do I see my signature on this documentDo you? That is because I did not sign iti dont see where it says water damage that needed to be repaired on this invoice which she states in the letteri dont see a return visit needed for any of that
everything else beside the first line which says paid was an extra charge I did not want, was pressured into, and the the remaining was for repairs and she knows it! That is EXACTLY what what our conversations where about
If I was going to agree to make payments why would I have waited over months make them and not only that they never called and requested payment, because she knew I was paying for repairs, that's why! Sincerely,
*** ***

To address this complaint, I will begin with this customer has filed numerous complaints using different names
Our company is in the process of addressing this customer and has been for some time We are more than willing to resolve this account once the customer contacts us I
know this is a vague response, due to the nature this is the best I can offer

Mr***,
I am sorry to say that we are not able to issue you a credit of $on your VIP membership This account is well over a year old Any credit would need to have been addressed in a more timely manner I am sorry that your experience for your annual service was not what you are expected, we are more than happy to help you resolve that issue Please contact our office directly
Thank you for your business
Lisa

Complaint: ***I am rejecting this response because: While I appreciate the belated response by your company, I have specifically requested a refund of my VIP membership fee I believe the amount is in the neighborhood of $As previously mentioned, I paid $for the package which I believe to be of no substanceAs a consumer, I own the fact that I was fooledI expect that Family Fresh Air will honor my desire to cancel my membership moving forward and refund me the membership fee.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
We only made that arrangement over the phone because the company was completely unwilling to hear our complaints and we were told bottom line that if we didn't pay we were going into collections in days Even though from day one we made it clear we were unhappy with everythingNo one ever got back to us until they wanted to charge us againTo threaten us with sending our account to collections after a month of ignoring our complete and utter dissatisfaction is ridiculousThis is how they run their businessWe have had two appointments for them to come and uninstall their garbage, and have cancelled both timesOnce had the courtesy to call to cancel, the other time, no one ever called or showed upThat was time I took from my day to be home during the time slotsRediculous. Sincerely,
*** ***

to whom it may concern
we did service this costumer on 3/and had a total invoice of $including furnace and duct work, new filteration system and a vip warranty
the costumer did call in order to adjust the invoice and request a warranty cancellationwe have tried contacting the costume on
different times and left 2-voice messages in order to solve this issue, so far no luck with him answering us or contacting us back
once we will hear back from them we will be happy to work with them about adjusting the prices, but of course only regarding materials we can remove, and future services
thank you

Complaint: ***I am rejecting this response because:
The company's statement is once again falseI just received an unpleasant phone call from the General Manager of Family Fresh UnitedFamily Fresh United failed to follow through with their resolution and my very simple request (to receive the offer in writing)They also threatened me again with a collection agencyThey also agreed that they had received my letter and email as of today 8/31/They also demanded that I retract any complaint made against their company from the Revdex.com, social media, and Division of Consumer Protection which I informed them in the letter was impossible and I again informed them in the phone call todayEssentially Family Fresh is trying to put a gag order on me prior to resolving the issueI feel I have done all I can to resolve this issueAt this point I feel I have no other choice than to pursue resolution through small claims courtThis is necessary in order to correct any damage that Family Fresh United is threatening to do to my credit by turning me over to a collection agency.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:They did not complete the work they promised to do!!! They were suppose to take motor out and service it and brush out upper ducks which they did notThey were only there for minutes which was not worth the extra $they charged!! 90% of their customer reviews say they had the same negative service that I had.F rating from Revdex.com says it all!!!!!!!!!!!!!!!!!!!Sincerely,*** ***