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Family Protection Association

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Family Protection Association Reviews (26)

We sincerely apologize for the confusion regarding this customer's order.  After reviewing the customer's account, we can see that the item and the membership has already been refunded. The refunds were processed on 3/14/18. Refunds can take 3-5 business days to process fully back to the...

customer’s account. We are so sorry that the customer had a hard time contacting us initially but we are happy to see that the customer was able to get in contact with us to process the refunds mentioned above. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!

We sincerely apologize for the confusion regarding this customer’s order.After reviewing the customer’s account, we can see that the item has not been received and would like to apologize for the delay in shipment. Since the customer has not received the item we did refund the purchase customer on...

9/22/17 for the full amount of his order. Refunds can take 3-5 business days to process fully back to the customer’s account. However, we did want to still send out the customer’s order as it was never our intention for their shipment to be delayed. That being said we have submitted a shipment through Fedex 2 Day for the Hoffman Richter Talon knife. The tracking number for that shipment is [redacted]  Please allow 24 hours for the tracking number to update with its current location. We apologize for any inconvenience that this may have caused the customer.  Thank you and have a great day!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me provided that they do what they said they would do,
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
My mailing address is [redacted]thanks for your help in resolving this
Regards,
[redacted]

Hello, thank you for reaching out. I'm very sorry to hear about this customer's negative experience with us.  I understand how frustrating it must be to be directed back and forth between companies.  I have contacted Clickbank for a refund, but due to the timeframe, they are unable to...

process a refund for the entirety of the customers request.  Fortunately, I was able to reach our accounting department and they have agreed to process a check to the customer for the remaining $447.86 that the customer is requesting.Again, I sincerely apologize for this error.  We have since updated our materials to more clearly state the membership inclusion to avoid this type of confusion and frustration.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please cancel my dispute for Family Protection Association.  ID#[redacted]1.  8/21/17 - I called Family Protection...

Association at [redacted] and someone actually answered.  I spoke with [redacted] (may have his name wrong).  He researched my orders for the 6/18/17 of $99.95 and  8/7/17 for $29.95 and $29.97 and put in for a refund on these items that have not been received.2.  He also put in for a refund of the case I did receive and agreed to return.  This refund will be when the case is received at Family Protection Association's warehouse.3.  The total refund will come to $158.87.4.  I am sorry for putting in a dispute when I could not get anyone to answer during normal business hours.  Their phone automatic answering machine indicates they are open and ready for business when they are not so I waited on the phone for over an hour  waiting for a person to come on the line.Is there anything I need to do further?  Now all I have to do is wait for the refund.[redacted]
Regards,
[redacted]

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Address: 1889 E Maule Ave, Ste G, Las Vegas, Nevada, United States, 89119

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