Family Time Connections

The business has responded Please both read below and see attached [redacted] To whom this may concern, We have reviewed the complaint made by [redacted] We called and spoke to [redacted] and we helped her with her problems We have reached a resolution with the member We are going to lower the Membership package for the member and giving them a credit back to their card in the amount of $ The member had sent us an acceptance letter which I have attached to this response along with a copy of the credit to the credit card Please let me know if there is anything further I can be of assistance with Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

The business has responded Please see below:We have spoken to the customer and we both have come to a resolution that the customer is happy withWe have mailed out a vacation certificate for her to use

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I have been out of town and did not get their messages until todayI will call them tomorrow, which is Saturday In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have tried to contact [redacted] several times trying to resolve his complaintWe have not been able to speak to [redacted] nor have we received any return callsWe cannot resolve the customer complaint unless he reaches out to us via phoneWe have left several messages with our contact informationPlease if he can return our calls for a fast resolution that would be wonderfulWe want to make sure he taken care of

The business has responded Please see below:Family Time Connections contracts marketing companies to invite clients to see our programThis prize the customer was offered was from a marketing companyFamily Time Connections does not contact the member prior to coming to our establishmentI have contacted the marketing company and we are working on obtaining the recording from the customers call where they contacted themThis is to verify what the customer was toldWe want to have this resolved for the customerI will report back as soon as we received that recording

The business has responded Please see below: We have requested the initial contact from the marketing company to see what was discussed with the customerWe have also tried to contact the customer and left several messages so that we could discuss their complaint and to reach a resolution, however the customer to date as not contacted us backWe will continue to try and reach and we await their call

The business has responded Please see below:We have requested the initial contact from the marketing company to see what was discussed with the customerWe have also tried to contact the customer and left several messages so that we could discuss their complaint and to reach a resolution,
however the customer to date as not contacted us backWe will continue to try and reach and we await their call

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their response is not true.We specically asked if this was a time share vac/type promotion and were told we were to come to the site and pull a ticket out of a hopper of numbers to win a ford explorer she also said the least consolation prize we would receive was a 40"samsung flat screen led tv which could be exchanged for a $gift card for *** ***.My wife was skeptical and called back to the same rep and was guaranteed the prizes stated were as detailed.The worst prize was the tv which could be exchanged for a $gift card for *** *** this was a total misrepresentation and a scam to get us to sit thru a min sales pitch.we were told from the start there would be no selling and they just wanted to meet for 5-min to introduce their new company to get the word out.A two hr drive to attend a scam sales pitch session with ficticious promised prizes.This company knew exactly what it was doing according to salesman they've been doing this for 40+ yrs.please advise.ps thank you for your kind consideration concerning this serious matter Sincerely *** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Their response is not true.We specically asked if this was a time share vac/type promotion and were told we were to come to the site and pull a ticket out of a hopper of numbers to win a ford explorer she also said the least consolation prize we would receive was a 40"samsung flat screen led tv which could be exchanged for a $gift card for *** ***.My wife was skeptical and called back to the same rep and was guaranteed the prizes stated were as detailed.The worst prize was the tv which could be exchanged for a $gift card for *** *** this was a total misrepresentation and a scam to get us to sit thru a min sales pitch.we were told from the start there would be no selling and they just wanted to meet for 5-min to introduce their new company to get the word out.A two hr drive to attend a scam sales pitch session with ficticious promised prizes.This company knew exactly what it was doing according to salesman they've been doing this for 40+ yrs.please advise.ps thank you for your kind consideration concerning this serious matter Sincerely *** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The business has responded to your rejection Please see below:
We have spoken to the customer and this complaint has been resolveWe have mailed out to the customer a $*** gift card along with a vacation certificateThe member agreed that this would resolve his issues prior to us mailing them out

The business has responded Please see below:
Family Time Connections contracts marketing companies to invite clients to see our programThis prize the customer was offered was from
a marketing companyFamily Time Connections does not contact the member prior to coming to our establishmentI have contacted the marketing company and we are working on obtaining the recording from the customers call where they contacted themThis is to verify what the customer was toldWe want to have this resolved for the customerI will report back as soon as we received that recording

Revdex.com:Business explanation was not correct.  Nobody told us that we had only 3 days to cancel this membership and I told them exactly why I was not happy with this service.  Nobody was tried to contact me about it.  I called the office myself.  I spoke with the [redacted] and we came to a mutually agreeable arrangement.
[redacted]

The business has responded.  Please see below:We have spoken to the customer and we both have come to a resolution that the customer is happy with. We have mailed out a vacation certificate for her to use.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I have been out of town and did not get their messages until today. I will call them tomorrow, which is Saturday 8/**/15.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The business has responded.  Please see below:
The member did not contact us until 3/**/2015 in the New York office asking to cancel her member. The member purchased as they stated on...

Feb, ** 2014 and signed contracts allowing only a 3 day cancellation period. This Cancellation period is listed right above the member signature on the Membership Agreement. The member did contact the Corporate office on 2/**/2015 demanding to cancel the membership. She would not let the agents speak and never once gave them information about why she wanted to cancel other than she changed her mind. The agent tried to explain to the member that it was a contract and did not work that way. She said people change their minds all the time like when buying a refrigerator or a TV they would just return it. Again, our agent tried to explain the cancellation process but the member would not let them speak. The member then stated they have not tried to use the program and changed their minds and want their mon ey back. The member never tried to request a week of vacation for any location. We have done nothing wrong and there may be availability in a resort of their choosing if they had requested a timeframe and location with Global. This being said we do not just disregard any complaints or issued of our members. Our [redacted] has tried to contact the member since learning of their wishes and there was never a reason given during the phone call on the [redacted]. He is still trying to contact them member to see if there is anything we can do for them. They have yet to return our calls.

We have tried to contact [redacted] several times trying to resolve his complaint. We have not been able to speak to [redacted] nor have we received any return calls. We cannot resolve the customer complaint unless he reaches out to us via phone. We have left several messages with our contact information. Please if he can return our calls for a fast resolution that would be wonderful. We want to make sure he taken care of.

The business has responded.  Please both read below and see attached. [redacted]
[redacted]
[redacted]
[redacted]   To whom this may concern,   We have reviewed the complaint made by [redacted].  We called and spoke to [redacted] and we helped her with her problems.  We have reached a resolution with the member.  We are going to lower the Membership package for the member and giving them a credit back to their card in the amount of $2490.  The member had sent us an acceptance letter which I have attached to this response along with a copy of the credit to the credit card.   Please let me know if there is anything further I can be of assistance with.      Sincerely,   [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

The business has responded.  Please see below:
We have requested the initial contact from the marketing company to see what was discussed with the customer. We have also tried to...

contact the customer and left several messages so that we could discuss their complaint and to reach a resolution, however the customer to date as not contacted us back. We will continue to try and reach and we await their call.

The business has responded.  Please see below:Family Time Connections contracts marketing companies to invite clients to see our program. This prize the customer was offered was from a marketing company. Family Time Connections does not contact the member prior to coming to our establishment. I...

have contacted the marketing company and we are working on obtaining the recording from the customers call where they contacted them. This is to verify what the customer was told. We want to have this resolved for the customer. I will report back as soon as we received that recording.