Family Tree Apartments

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Dear Customer, We apologize for the inconvenienceWe have reactivated your original license for CIS Pro As the product cancelled was an upgrade from the original, this cancelled all licensesWe have resent your CIS Pro confirmation email to [redacted] containing the license keyThe expiration date is January Please enjoy your subscriptionYours in Service, GeekBuddy Support

Hello,This refund has been denied as the refund was requested past our Day Money Back GuaranteeWe have also offered the user a on with one of our experts in order to assist them with any issues they are facing.Kind regards,

Dear Customer: We are sorry for the experience you have had so far, please let us make it up to you by scheduling a free on with a senior technician to assist and resolve the issues you are facingIf you like this option please respond with a time frame that you would be available, as well as a call back number so that we can reach you, and we will continue to set up this meetingYours in service, GeekBuddy Support Team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]

Dear Customer: We apologize for the delay as we have experienced a large increase in volume.Your request for a refund was processed on Dec Please allow up to 2-business days to see the refund on your credit card or [redacted] accountOrder Number: Dec Product: Comodo Internet Security Complete Refund: $If you have any further questions or comments regarding this matter, please feel free to contact usSincerely, [redacted] ***

I am rejecting this response because:I give them three chances to remotely fix the problem and they made the problem worseWhy would I want to pay to have the software removed again if it didn't work the first time after having their technicians making using my computer non workingAll I am asking is for my money back after purchasing something that I should have been able to use for years and didn't actually even get a full months out of the softwareIn my opinion that is poor business when you put a day warranty on something that you pay for years and it is non functional in less than months that even their troubleshooting team couldn't fix after several attempts with remote accessReal sad that a company has to use something like this to make money off of the ordinary personIt is really frustrating that they don't have a better company than that and a software that doesn't work after the warranty period is upAlong with a technical department that couldn't fix what they had

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] ***

Dear [redacted] , We apologize for any inconvenience you have experienced. Unfortunately, we are unable to provide a refund due to the length of time since purchase (5/27/2014) for order [redacted] . We are more than happy to set up a one on one session with a senior technician to resolve any issues you... may have. If you would like to proceed, please provide a phone number and time we may contact you. Sincerely, GeekBuddy Support

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***

Dear Customer: Your request for a refund was processed on Dec per your requestOrder Number: *** Product: *** ARefund: $If you have any further questions or comments regarding this matter, please feel free to contact usSincerely, *** Support Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Customer: Thank you for contacting COMODOYour request for a refund was processedPlease allow up to 2-business days to see the refund on your credit card or *** *** accountOrder Number: ***-Product: Comodo Internet Security Pro Refund: $If you have any further questions or
comments regarding this matter, please feel free to contact usYours in service, GeekBuddy Support Team

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

We have informed the customer that we have refunded the full amount of her purchase price and regret any inconveniences this may have caused

Refunded customer as per requested

Dear Customer: We apologize for the delay as we have experienced a large increase in volume.Your request for a refund was processed on 14 Dec 2015. Please allow up to 2-7 business days to see the refund on your credit card or [redacted] account. Order Number: 14 Dec 2015 Product: Comodo Internet...

Security Complete 8 Refund: $39.99 If you have any further questions or comments regarding this matter, please feel free to contact us. Sincerely, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Dear Customer: We are sorry for the experience you have had so far, please let us make it up to you by scheduling a free 1 on 1 with a senior technician to assist and resolve the issues you are facing. If you like this option please respond with a time frame that you would be available, as well as a...

call back number so that we can reach you, and we will continue to set up this meeting. Yours in service, GeekBuddy Support Team

Hello,This refund has been denied as the refund was requested past our 30 Day Money Back Guarantee. We have also offered the user a 1 on 1 with one of our experts in order to assist them with any issues they are facing.Kind regards,