Family Tree Apartments

We will remove the customer from our calling list.He will be put on a do not call List.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The customers request for a refund was processed on 18 Sep 2015. Please allow up to 2-7 business days to see the refund on the credit card. We are sorry for the experience you have had so far, please let us make it up to you by scheduling a 1 on 1 with a senior expert to assist and resolve the...

issues you are facing. If you like this option please respond with a time frame that you would be available, as well as a call back number so that we can reach you, and we will continue to set up this meeting.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

We will issue a full refund on this customer

Dear [redacted], We apologize for any inconvenience you have experienced. Unfortunately, we are unable to provide a refund due to the length of time since purchase (5/27/2014) for order [redacted]. We are more than happy to set up a one on one session with a senior technician to resolve any issues you...

may have. If you would like to proceed, please provide a phone number and time we may contact you. Sincerely, GeekBuddy Support

Refund provided, email confirmation sent.Kind regards,

Dear Customer, We apologize for the inconvenience. We have reactivated your original license for CIS Pro 8. As the product cancelled was an upgrade from the original, this cancelled all licenses. We have resent your CIS Pro 8 confirmation email to [redacted] containing the license key. The expiration date is January 2018. Please enjoy your subscription. Yours in Service, GeekBuddy Support

Complaint: [redacted]
I am rejecting this response because on multiple occasions I accepted Comodo's invitation to work with their senior level technical personnel. These lengthy sessions proved to be unproductive. It is not my desire to repeat these scenarios. On the evening of September 20th, 2015 Comodo cancelled my base three (3) year subscription of  Security Pro 8 (CIS Pro 8) which cost me $79.98. Based on input from Comodo's technical personnel, although the CIS Pro 8 support was sold to me separately, that subscription is being cancelled because I cancelled the CIS Pro 8 plus GeekBuddy Support. It is my contention that Comodo should reimburse me on a prorated basis for the remainder of the initial CIS Pro 8 subscription, or allow me to continue to use the CIS Pro 8 productfor the reminder of my paid subscription minus the GeekBuddy Support.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because:I give them three...

chances to remotely fix the problem and they made the problem worse. Why would I want to pay to have the software removed again if it didn't work the first time after having their technicians making using my computer non working. All I am asking is for my money back after purchasing something that I should have been able to use for 3 years and didn't actually even get a full 6 months out of the software. In my opinion that is poor business when you put a 30 day warranty on something that you pay for 3 years and it is non functional in less than 6 months that even their troubleshooting team couldn't fix after several attempts with remote access. Real sad that a company has to use something like this to make money off of the ordinary person. It is really frustrating that they don't have a better company than that and a software that doesn't work after the warranty period is up. Along with a technical department that couldn't fix what they had.

Refunded as per requested.