Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us regarding his order being shipped to the incorrect addressWe found that the order was paid for using ***l, which automatically applied the address associated with the consumer’s ***l accountIn this case, that address was outdatedThe consumer called us to resolve, and the issue was not properly resolved We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully credited at this timeFor the inconvenience, we have provided a total of $Promo Credit to your accountWe provided the resolution via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID [redacted] 2, and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the package was shipped out a day later than we originally anticipated it shipping when the item was purchasedWe did find that the order was originally scheduled for delivery on Monday, 2/2, which would have been a day too late for the event it was needed byUpon tracking the package on Friday, January 30, we did find that the package went out for delivery earlier than anticipated and was marked as delivered on Friday, 1/30/ We are sincerely sorry for the frustration this has caused and for the delay in resolutionWe have confirmed that the shipping has been refunded on this purchase, due to the delay in shipping the itemWe are very pleased that the item arrived in time for its intended useWe provided the resolution via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] ySenior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID ***751, and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 8, and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer was advised when placing his order that the item would ship on or before January 27, Unfortunately, we were unable to ship on that date and the consumer ultimately contacted us to cancel his purchase on January 28, While researching this matter we did find that an e-mail was sent by Mr [redacted] to an e-mail account that is not monitored by our staff We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed the order was cancelled and fully refunded back to the original method of paymentFor the inconvenience, we added $in store credit to his account and will provide free Next Day service on eligible items when he calls in to place his next order by phoneWe provided the resolution via e-mail and attempted to reach the consumer by phone and e-mail multiple timesWe have not yet received any response from the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]
Hello [redacted] ***s and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the customer had multiple issues in trying to place an order with us due to a conflict with the delivery address We sincerely apologize for the confusion and frustrationWe were able to process a replacement order for Mr***s and manually update the shipping address after the factThe replacement order was shipped out on Monday November 2014, and we are continuing to monitor the package for final deliveryWe provided this resolution to Mr***s via a phone call The desired settlement for this complaint was to receive the item We have shipped the item at this time, and delivery is expected within the next business daysWe feel that the issue has been fully resolved at this timeWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Customer Experience Advisor
What this company is not telling you is that they were told on February 25, 2015, that they had their product backThey refused to credit our accountJust before I filed this complaint, I tried calling them again to find out why they failed to credit my account and was told I had to talk to a supervisorFinally, the next day they said they would credit my accountI'm waiting for confirmation from my bank because they have told me multiple stories in the past regarding this orderPlease find out why the multiple stories and why they failed to credit us in a timely mannerWe never changed the orderWhen the order was placed as part of the address it said signature requiredWhat good is a store credit if they wont send the products correctly?
Hello [redacted] and Revdex.com of North Florida, Despite our efforts, you continue to contact our customer service team and other company employees with additional complaints, and demands of our company We view this behavior as both disingenuous and insincere Accordingly, we have decided to no longer do business with you or communicate with you other than in writing as previously stated Sincerely, [redacted] Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards
to the item being received different than it appears on the siteWe were able
to confirm that the item image on the site needs to be updated due to
this
feedback
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the consumer will keep
the original itemFor the inconvenience, we have issued a 50% credit off the
original purchase cost and provided a total of $Promo Credit to the account
We provided the resolution via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
Senior Fan Advocate
Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted in regards to the remaining refund
she was due for the taxes that wasn’t processedWe were able to confirm that
the credit has been
issued as of January 17,
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the order has been
fully creditedFor the inconvenience, we have provided a total of $Merchandise
Credit to your accountWe provided the resolution via email
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID 1***87, and find that this resolution is satisfactory to my own personal complaint However, I encourage the Revdex.com to ensure that the company isn't cheating other customers out of their sales tax refund when they return items
Regards,
*** ***
Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer purchased a customized jersey that was lost in
transitNo tracking information ever applied to the shipmentWe replaced the
order for a new custom
jersey, but it was not delivered in time for the Holiday,
despite our efforts
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed with *** that the package
was marked as delivered on December 30, However, we were unable to reach
the consumer to confirm or discuss this matter furtherFor the inconvenience,
we have provided a total of $Promo Credit to your accountWe provided the
resolution via e-mail
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and
found that the customer received a defective jersey and then was incorrectly
advised to return the item for a refund, rather than a replacement being
processedWe have now processed the replacement, and it was shipped on
December 8,
We are sincerely sorry for the inconvenience this has caused
this holiday seasonWe have confirmed that the replacement order was delivered
on December 9, via *** For the inconvenience, we have provided a total
of $Fan Cash to the customer accountWe provided the resolution via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and
have confirmed there was an error in processing the payment for the order so it
was cancelled through our Loss Prevention team order review process after their
attempts to make contact were unsuccessfulWe also confirmed
that the framed
jersey is no longer available for purchase and that this has been escalated to
the appropriate team for further research
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the order has been cancelled
For the inconvenience, we have provided a total of $Promo Credit to your
accountWe provided the resolution via email
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
Senior Fan Advocate
Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards
to the incorrect item being receivedWe were able to confirm that the site
wouldn’t allow for
the specific customization to be completed due to ***
regulations, but in attempts to process the order it was customized incorrectly
Due to the current player status, we were able to correct our site and issue a
replacement with the correct customization
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the replacement order
has been delivered as of today, March, 17, For the inconvenience, we have
provided a total of $Fan Cash to your accountWe provided the resolution
via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ############
Sincerely,
*** ***
Senior Fan Advocate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***4, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello *** *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us in regards to the remaining
package that was shipped later than expectedWe were able to confirm the first
package
was delivered expeditiously and that the remaining item was a Special
Event item that had a later ship date due to expected date of receipt from the
vendorThe item shipped before the expected ship date that was on our website,
and shipped out with the standard delivery service we offer
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the final package was
delivered prior to the game and we provided an explanation of the extended ship
dates for special event itemsFor the inconvenience, we have provided $
in Fan Cash to your accountWe provided the resolution via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us regarding his order being shipped to the incorrect addressWe found that the order was paid for using ***l, which automatically applied the address associated with the consumer’s ***l accountIn this case, that address was outdatedThe consumer called us to resolve, and the issue was not properly resolved We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully credited at this timeFor the inconvenience, we have provided a total of $Promo Credit to your accountWe provided the resolution via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID [redacted] 2, and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the package was shipped out a day later than we originally anticipated it shipping when the item was purchasedWe did find that the order was originally scheduled for delivery on Monday, 2/2, which would have been a day too late for the event it was needed byUpon tracking the package on Friday, January 30, we did find that the package went out for delivery earlier than anticipated and was marked as delivered on Friday, 1/30/ We are sincerely sorry for the frustration this has caused and for the delay in resolutionWe have confirmed that the shipping has been refunded on this purchase, due to the delay in shipping the itemWe are very pleased that the item arrived in time for its intended useWe provided the resolution via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] ySenior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID ***751, and find that this resolution is satisfactory to me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 8, and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer was advised when placing his order that the item would ship on or before January 27, Unfortunately, we were unable to ship on that date and the consumer ultimately contacted us to cancel his purchase on January 28, While researching this matter we did find that an e-mail was sent by Mr [redacted] to an e-mail account that is not monitored by our staff We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed the order was cancelled and fully refunded back to the original method of paymentFor the inconvenience, we added $in store credit to his account and will provide free Next Day service on eligible items when he calls in to place his next order by phoneWe provided the resolution via e-mail and attempted to reach the consumer by phone and e-mail multiple timesWe have not yet received any response from the consumer We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at [redacted] Sincerely, [redacted]
Hello [redacted] ***s and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and found that the customer had multiple issues in trying to place an order with us due to a conflict with the delivery address We sincerely apologize for the confusion and frustrationWe were able to process a replacement order for Mr***s and manually update the shipping address after the factThe replacement order was shipped out on Monday November 2014, and we are continuing to monitor the package for final deliveryWe provided this resolution to Mr***s via a phone call The desired settlement for this complaint was to receive the item We have shipped the item at this time, and delivery is expected within the next business daysWe feel that the issue has been fully resolved at this timeWe greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Customer Experience Advisor
What this company is not telling you is that they were told on February 25, 2015, that they had their product backThey refused to credit our accountJust before I filed this complaint, I tried calling them again to find out why they failed to credit my account and was told I had to talk to a supervisorFinally, the next day they said they would credit my accountI'm waiting for confirmation from my bank because they have told me multiple stories in the past regarding this orderPlease find out why the multiple stories and why they failed to credit us in a timely mannerWe never changed the orderWhen the order was placed as part of the address it said signature requiredWhat good is a store credit if they wont send the products correctly?
Hello [redacted] and Revdex.com of North Florida, Despite our efforts, you continue to contact our customer service team and other company employees with additional complaints, and demands of our company We view this behavior as both disingenuous and insincere Accordingly, we have decided to no longer do business with you or communicate with you other than in writing as previously stated Sincerely, [redacted] Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards
to the item being received different than it appears on the siteWe were able
to confirm that the item image on the site needs to be updated due to
this
feedback
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the consumer will keep
the original itemFor the inconvenience, we have issued a 50% credit off the
original purchase cost and provided a total of $Promo Credit to the account
We provided the resolution via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
Senior Fan Advocate
Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted in regards to the remaining refund
she was due for the taxes that wasn’t processedWe were able to confirm that
the credit has been
issued as of January 17,
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the order has been
fully creditedFor the inconvenience, we have provided a total of $Merchandise
Credit to your accountWe provided the resolution via email
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID 1***87, and find that this resolution is satisfactory to my own personal complaint However, I encourage the Revdex.com to ensure that the company isn't cheating other customers out of their sales tax refund when they return items
Regards,
*** ***
Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer purchased a customized jersey that was lost in
transitNo tracking information ever applied to the shipmentWe replaced the
order for a new custom
jersey, but it was not delivered in time for the Holiday,
despite our efforts
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed with *** that the package
was marked as delivered on December 30, However, we were unable to reach
the consumer to confirm or discuss this matter furtherFor the inconvenience,
we have provided a total of $Promo Credit to your accountWe provided the
resolution via e-mail
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and
found that the customer received a defective jersey and then was incorrectly
advised to return the item for a refund, rather than a replacement being
processedWe have now processed the replacement, and it was shipped on
December 8,
We are sincerely sorry for the inconvenience this has caused
this holiday seasonWe have confirmed that the replacement order was delivered
on December 9, via *** For the inconvenience, we have provided a total
of $Fan Cash to the customer accountWe provided the resolution via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and
have confirmed there was an error in processing the payment for the order so it
was cancelled through our Loss Prevention team order review process after their
attempts to make contact were unsuccessfulWe also confirmed
that the framed
jersey is no longer available for purchase and that this has been escalated to
the appropriate team for further research
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the order has been cancelled
For the inconvenience, we have provided a total of $Promo Credit to your
accountWe provided the resolution via email
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
Senior Fan Advocate
Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards
to the incorrect item being receivedWe were able to confirm that the site
wouldn’t allow for
the specific customization to be completed due to ***
regulations, but in attempts to process the order it was customized incorrectly
Due to the current player status, we were able to correct our site and issue a
replacement with the correct customization
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the replacement order
has been delivered as of today, March, 17, For the inconvenience, we have
provided a total of $Fan Cash to your accountWe provided the resolution
via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ############
Sincerely,
*** ***
Senior Fan Advocate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***4, and find that this resolution is satisfactory to me.
Regards,
*** ***
Hello *** *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us in regards to the remaining
package that was shipped later than expectedWe were able to confirm the first
package
was delivered expeditiously and that the remaining item was a Special
Event item that had a later ship date due to expected date of receipt from the
vendorThe item shipped before the expected ship date that was on our website,
and shipped out with the standard delivery service we offer
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the final package was
delivered prior to the game and we provided an explanation of the extended ship
dates for special event itemsFor the inconvenience, we have provided $
in Fan Cash to your accountWe provided the resolution via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
Senior Fan Advocate