Upon receiving this complaint, we reviewed the account and
do see that the package was reported as lostWe found that although a refund
was issued, system limitations and oversight caused it to only be partially
completedThe remaining balance was refunded on December 11,
We are
sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the order has been
fully credited back to the original method of paymentFor the inconvenience,
we have provided a total of $Promo Credit to the account, and advised the
customer how to access this creditWe provided the resolution via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
***Senior Fan Advocate
Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards
to the incorrect item being received multiple timesWe were able to see that
the
original order was refunded in error, instead of replaced as originally
requested when the issue was identifiedWe also confirmed that the incorrect
item is no longer available for purchase and that this has been escalated to
the appropriate team for further research
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the original order has
been fully creditedWe also see that there were additional orders sent at no
cost for an alternate t-shirt and now a women’s jerseyWe provided the
resolution via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and found
that state taxes were applied to this orderWe reviewed our policies regarding
state taxes, and did find that this was not an error and that the taxes were accurately
deducted at checkoutWe provided the customer with details
regarding how and
why these taxes are calculated and deducted.
We are sincerely sorry for the inconvenience and confusion this
has caused and for the lack of adequate communication regarding the taxes from
our Customer Service teamAs a one-time courtesy, we refunded the taxes
charged on the order back to the original method of payment For the inconvenience, we have also provided a
$Fan Cash credit to the accountWe provided the resolution via e-mail
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID ***63, and find that this resolution is satisfactory to me I greatly appreciate the efforts they went through!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID #######, and find that this resolution is satisfactory to meI truly appreciate the time and effort in resolving this situation
Regards,
*** ***
Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we review** the account and
have confirm** that the consumer purchas** a special event item from us that were
ultimately delay** in shippingWe were unable to ship the item within the
expect** time frame, and
the order was ultimately cancell** by the customer due
to the delay We were unable to reach
the consumer by phone or by e-mail to discuss this matter further
We are sincerely sorry for the inconvenience this has caus**
and for the delay in resolutionWe have confirm** that the order has been
fully cr**it**For the inconvenience, we have provid** a total of $Promo
Cr**it to your accountWe provid** the resolution via e-mail
We greatly appreciate the fe**back and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolv** at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
Senior Fan Advocate
Hello *** ***n and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer was contacted in reference to further verify
the purchaseThis process is usually automatic, but under extenuating
circumstances may take
up to three business daysDue to the order having a
domestic billing address and an international shipping address, it came through
our system for further review before it could be released to the fulfillment
center
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the order has been
fully credited and that a new order has been placed, and authorized for release
to be shippedFor the inconvenience, we have provided a total of $Promo
Credit to the accountWe provided the resolution via email
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
Senior Fan Advocate
Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reached out to the consumer
and attempted to locate the original order that was placed by her sonWe were
unable to locate the original order in our system, but we did see that a new
order for the
alternative item she was requesting had been placed at no
additional cost to her as a courtesy for the confusion about the missing gift
return
We are sincerely sorry for the frustration this has caused
and for the delay in resolutionWe reflect that the replacement order has been
delivered via *** as of Saturday, January 31, We provided the
resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***Senior Fan Advocate
Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us regarding his gift return not
being processed correctly. He provided a copy of his completed return form, and
it is clear there was an error on...
our end. The customer has since placed a new
order and it has since been delivered.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the shipping on the new
order was refunded. We have provided a total of $20 Promo Credit to your
account as a courtesy for this inconvenience, and welcome you to call directly
for assistance if needed. We provided the resolution via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
Senior Fan Advocate
I am rejecting this response because:
Regards,
[redacted]. I don't understand this message it is unclear to me in not my fault that I never received my items
Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer reached out to us to check on the status of
her refund and was told that because it was returned as a gift it could not be
refunded to her, and was...
instead placed into an account balance for the gift
recipients use only. This is not accurate information, the customer should have
been issued the refund as she was the original purchaser and was requesting it
be put back on her card.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the value of the item
has now been refunded back to the consumer, and we have placed a $30 Fan Cash
credit into her account to be used towards a future purchase. We have provided
the resolution via e-mail as we were unable to reach the customer by phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]ySenior Fan Advocate
A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me..... Ms [redacted] was a pleasure to talk too. She kept her word with is paramount in customer service. Keep up the good work... on a finally note I will continue to shop nfl.
Best regards,
[redacted]
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer purchased contacted us regarding some damages
to the jersey he purchased. Unfortunately, we were unable to process a
replacement as requested, due to the item being out of stock. We offered for
the...
customer to return the item at no cost for a full refund as there was no
alternative item he was interested in.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the returned package
was marked as delivered to our warehouse on January 13, 2015. At this time, the
order has been refunded in full, including shipping costs. We have also applied
a credit in the amount of $60 to Mr. [redacted]’s account as a courtesy for the
inconvenience. This can be used towards a future purchase. We have attempted to
reach Mr. [redacted] by phone and by e-mail, but have not received a response to
date. We provided the resolution via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards
to not receiving multiple packages. We were able to confirm that the FedEx
shows delivery completed based on the tracking information, but that...
the
consumer states the packages were never received.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the 2 orders that were
paid by [redacted] have been fully credited in the amount of $246.81 and $170.54 to
the original form of payment. For the inconvenience, we also provided a new
order, with alternate items, per the customer request as a final appeasement. We
have also advised that we will no longer ship to the home address and an
alternate address will have to be provided if future purchases are made. We
provided the resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us regarding his order being shipped
to the incorrect address. We found that the order was paid for using [redacted]l,
which automatically applied the address associated with the consumer’s...
[redacted]l
account. In this case, that address was outdated. The consumer called us to
resolve, and the issue was not properly resolved.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully credited at this time. For the inconvenience, we have provided a total of
$20 Promo Credit to your account. We provided the resolution via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID [redacted]17, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Upon receiving this complaint, we reviewed the account and have found that after multiple contacts from the customer and order delays the order was ultimately cancelled due to the item being out of stock. We reached out to the customer and attempted to find an alternative item, but were unable to...
find an item that fit the needs of the customer.We are sincerely sorry for the inconvenience this has caused and for the lack of adequate communication regarding the cancellation. We have confirmed that the order has been fully credited. For the inconvenience, we have provided a total of $50 Promo Credit to the account. We provided the resolution via phone.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.Sincerely,Senior Fan Advocate
Despite our efforts, you continue to contact our customer
service team and other company employees with additional complaints, and
demands of our company. We view this
behavior as both disingenuous and insincere.
Accordingly, we have decided to no longer do business with you or
communicate with you other than in writing as previously stated.
Hello Douglas [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us regarding his item being received
initially with incorrect spelling of the city name. We then shipped a
replacement, but it was...
defective as well. The customer returned all items, and
was expecting to receive a refund, but did not receive adequate communication
regarding the issue.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully credited. For the inconvenience, we have provided a total of $30 Promo
Credit to your account. We provided the resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Upon receiving this complaint, we reviewed the account and
do see that the package was reported as lostWe found that although a refund
was issued, system limitations and oversight caused it to only be partially
completedThe remaining balance was refunded on December 11,
We are
sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the order has been
fully credited back to the original method of paymentFor the inconvenience,
we have provided a total of $Promo Credit to the account, and advised the
customer how to access this creditWe provided the resolution via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
***Senior Fan Advocate
Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards
to the incorrect item being received multiple timesWe were able to see that
the
original order was refunded in error, instead of replaced as originally
requested when the issue was identifiedWe also confirmed that the incorrect
item is no longer available for purchase and that this has been escalated to
the appropriate team for further research
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the original order has
been fully creditedWe also see that there were additional orders sent at no
cost for an alternate t-shirt and now a women’s jerseyWe provided the
resolution via phone
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and found
that state taxes were applied to this orderWe reviewed our policies regarding
state taxes, and did find that this was not an error and that the taxes were accurately
deducted at checkoutWe provided the customer with details
regarding how and
why these taxes are calculated and deducted.
We are sincerely sorry for the inconvenience and confusion this
has caused and for the lack of adequate communication regarding the taxes from
our Customer Service teamAs a one-time courtesy, we refunded the taxes
charged on the order back to the original method of payment For the inconvenience, we have also provided a
$Fan Cash credit to the accountWe provided the resolution via e-mail
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID ***63, and find that this resolution is satisfactory to me I greatly appreciate the efforts they went through!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID #######, and find that this resolution is satisfactory to meI truly appreciate the time and effort in resolving this situation
Regards,
*** ***
Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we review** the account and
have confirm** that the consumer purchas** a special event item from us that were
ultimately delay** in shippingWe were unable to ship the item within the
expect** time frame, and
the order was ultimately cancell** by the customer due
to the delay We were unable to reach
the consumer by phone or by e-mail to discuss this matter further
We are sincerely sorry for the inconvenience this has caus**
and for the delay in resolutionWe have confirm** that the order has been
fully cr**it**For the inconvenience, we have provid** a total of $Promo
Cr**it to your accountWe provid** the resolution via e-mail
We greatly appreciate the fe**back and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolv** at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
Senior Fan Advocate
Hello *** ***n and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer was contacted in reference to further verify
the purchaseThis process is usually automatic, but under extenuating
circumstances may take
up to three business daysDue to the order having a
domestic billing address and an international shipping address, it came through
our system for further review before it could be released to the fulfillment
center
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolutionWe have confirmed that the order has been
fully credited and that a new order has been placed, and authorized for release
to be shippedFor the inconvenience, we have provided a total of $Promo
Credit to the accountWe provided the resolution via email
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***
Senior Fan Advocate
Hello *** *** and Revdex.com of North Florida,
Upon receiving this complaint, we reached out to the consumer
and attempted to locate the original order that was placed by her sonWe were
unable to locate the original order in our system, but we did see that a new
order for the
alternative item she was requesting had been placed at no
additional cost to her as a courtesy for the confusion about the missing gift
return
We are sincerely sorry for the frustration this has caused
and for the delay in resolutionWe reflect that the replacement order has been
delivered via *** as of Saturday, January 31, We provided the
resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers
We feel that the issue has been fully resolved at this time
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####
Sincerely,
*** ***Senior Fan Advocate
Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us regarding his gift return not
being processed correctly. He provided a copy of his completed return form, and
it is clear there was an error on...
our end. The customer has since placed a new
order and it has since been delivered.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the shipping on the new
order was refunded. We have provided a total of $20 Promo Credit to your
account as a courtesy for this inconvenience, and welcome you to call directly
for assistance if needed. We provided the resolution via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
Senior Fan Advocate
I am rejecting this response because:
Regards,
[redacted]. I don't understand this message it is unclear to me in not my fault that I never received my items
Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer reached out to us to check on the status of
her refund and was told that because it was returned as a gift it could not be
refunded to her, and was...
instead placed into an account balance for the gift
recipients use only. This is not accurate information, the customer should have
been issued the refund as she was the original purchaser and was requesting it
be put back on her card.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the value of the item
has now been refunded back to the consumer, and we have placed a $30 Fan Cash
credit into her account to be used towards a future purchase. We have provided
the resolution via e-mail as we were unable to reach the customer by phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]ySenior Fan Advocate
A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me..... Ms [redacted] was a pleasure to talk too. She kept her word with is paramount in customer service. Keep up the good work... on a finally note I will continue to shop nfl.
Best regards,
[redacted]
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer purchased contacted us regarding some damages
to the jersey he purchased. Unfortunately, we were unable to process a
replacement as requested, due to the item being out of stock. We offered for
the...
customer to return the item at no cost for a full refund as there was no
alternative item he was interested in.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the returned package
was marked as delivered to our warehouse on January 13, 2015. At this time, the
order has been refunded in full, including shipping costs. We have also applied
a credit in the amount of $60 to Mr. [redacted]’s account as a courtesy for the
inconvenience. This can be used towards a future purchase. We have attempted to
reach Mr. [redacted] by phone and by e-mail, but have not received a response to
date. We provided the resolution via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards
to not receiving multiple packages. We were able to confirm that the FedEx
shows delivery completed based on the tracking information, but that...
the
consumer states the packages were never received.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the 2 orders that were
paid by [redacted] have been fully credited in the amount of $246.81 and $170.54 to
the original form of payment. For the inconvenience, we also provided a new
order, with alternate items, per the customer request as a final appeasement. We
have also advised that we will no longer ship to the home address and an
alternate address will have to be provided if future purchases are made. We
provided the resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us regarding his order being shipped
to the incorrect address. We found that the order was paid for using [redacted]l,
which automatically applied the address associated with the consumer’s...
[redacted]l
account. In this case, that address was outdated. The consumer called us to
resolve, and the issue was not properly resolved.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully credited at this time. For the inconvenience, we have provided a total of
$20 Promo Credit to your account. We provided the resolution via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID [redacted]17, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Upon receiving this complaint, we reviewed the account and have found that after multiple contacts from the customer and order delays the order was ultimately cancelled due to the item being out of stock. We reached out to the customer and attempted to find an alternative item, but were unable to...
find an item that fit the needs of the customer.We are sincerely sorry for the inconvenience this has caused and for the lack of adequate communication regarding the cancellation. We have confirmed that the order has been fully credited. For the inconvenience, we have provided a total of $50 Promo Credit to the account. We provided the resolution via phone.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers. We feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.Sincerely,Senior Fan Advocate
Hello [redacted] and Revdex.com of North Florida,
Despite our efforts, you continue to contact our customer
service team and other company employees with additional complaints, and
demands of our company. We view this
behavior as both disingenuous and insincere.
Accordingly, we have decided to no longer do business with you or
communicate with you other than in writing as previously stated.
Sincerely,
[redacted]
Senior Fan Advocate
Hello Douglas [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us regarding his item being received
initially with incorrect spelling of the city name. We then shipped a
replacement, but it was...
defective as well. The customer returned all items, and
was expecting to receive a refund, but did not receive adequate communication
regarding the issue.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully credited. For the inconvenience, we have provided a total of $30 Promo
Credit to your account. We provided the resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]