As we have explained to this user through our support desk, we were able to further look into this withdrawal and verified that it was completed to the [redacted] account they entered for withdrawal on November ***Now that funds have completed to [redacted] and are successfully in that account, we no longer have control of those fundsIf this user is still having trouble finding these funds on the account, we would recommend reaching out to [redacted] support for more information: [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As mentioned in my previous response, once there is evidence that the integrity of any FanDuel contest was compromised, I intend to receive a full refund. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
We feel that we have done everything we can to give this user a satisfactory result, which includes crediting their account with loyalty points This user is not eligible for the money-back guarantee, and there is nothing further we can offer on our end.We do our best to inform users of how the deposit bonus system works by posting a message on the first-time deposit screen that reads ‘Your deposit bonus unlocks over timeRead more about how it works.’ Additionally, we provide the details of how the bonus system works in our Support ‘FAQ’ page However, the way in which our bonus is released is the industry standard, and the system is in place to reward loyal users who continuously play on the site The more users play, the quicker the funds will be released into their accounts
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I was told a refund is comingi will close this as soon as I get my refundor we can close it now as I'm sure the refund will comethanks for all your help The Revdex.com is a true professional group of people thanks***
Our advertisements promote a deposit bonus match upon sign upAs standard with all daily fantasy sports gaming sites, any bonus received on deposit starts in a "Pending" bonus status The player will accumulate these bonus funds as they enter paid contests.Additionally, immediately after users make their first deposit, they are taken to a deposit success page that offers information regarding pending bonus and its available in our main support FAQ's The terms of the pending bonus, how it works, its rate of release, etc., are all described to the user before depositing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When you here a radio ad on sirius that says nothing about first time users or depositors that is advertisingThey say "deposit now and receive a match bonus of up to $200"It says nothing about new users onlyI heard it multiple timesI know I received a bonus in when I first depositedI am not disputing thatI am disputing your advertisements claiming I would get 100% bonus up to $200, there is nothing in the ad that said anything about new usersI am sure I am not the only one who is complaining about thisI refuse to close this case until action is taken In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
To whom it may concern,We write in response to [redacted] 's recent consumer complaint regarding billing/collection issuesAfter review of [redacted] 's account, it appears that the contest in question was entered from the same location (determined by IP address) as all other recent activity on his accountThe initial support ticket we received regarding this matter was submitted from that IP address as wellThis is confirmed by the Action Log CSV fileAdditionally, [redacted] 's initial email confirmed that he entered the contestSpecifically, he said, "I only entered a placeholder lineup and then I was dealing with bad weather here and internet connection issues all day, and I was unable to access anything."According to section of our Terms of Use, users are fully responsible for all users of their Username and PasswordOur full terms can be found here - https://www.fanduel.com/terms [redacted] mentioned that FanDuel was keeping his entry fee, which is not the caseEntry fees submitted into our contests are redistributed to the winner(s) of the contest(s), and FanDuel receives a commission on the entry feeThe contest in question was entered at 10:AM ET, and began at 7:PM ET [redacted] first contacted us regarding this matter at 8:PM ETDuring our recent interaction with [redacted] , he mentioned that using our service may be causing him personal distress and negatively affecting his healthAs a result, we proactively suspended his account and processed a withdrawal for his remaining balanceAfter processing a [redacted] withdrawal for his remaining $794.80, [redacted] 's account currently has a $balancePrior to entering the contest in question, [redacted] 's account had a balance of $6,The attached .CSV file shows all transactions on [redacted] 's account since it's creation in September of Regards,Jason F*SrDirector, Customer Support & Strategy
The initial deposit of $made by this user on 10/*/has been fully refunded as requested here and the FanDuel account has been permanently deactivated.Our advertisements promote a deposit bonus match upon sign upAs standard with all daily fantasy sports gaming sites, any bonus received on deposit starts in a "Pending" bonus status The player will accumulate these bonus funds as they enter paid contests However, we explicitly describe how pending bonus works on our deposit page and in the deposit page FAQ in which users can decide then if the promotion is right for themIf not, they can simply choose to not deposit We also flash a deposit success page that offers information regarding pending bonus and its available in our main support FAQ's The terms of the pending bonus, how it works, its rate of release, etc., are all described to the user before depositing
To whom it may concern, sans-serif;"> We write in reply to your recent consumer complaint regarding refund or exchange issues After reviewing your account and your recent correspondence with FanDuel's Customer Support team, it appears that your issue has been resolved and your funds are now available in your FanDuel account for immediate use or withdrawal We apologize for any inconvenience experienced during the withdrawal process and we welcome you to reach out to FanDuel's Customer Support team with further questions or concernsRegards, Jason F [redacted] SrDirector Customer Support & Strategy FanDuel
[redacted] ,While FanDuel is sorry to hear that you feel your complaint has not been resolved, the decision to not offer further compensation for your complaint remains unchanged As stated previously, you were provided clear, thorough and accessible information regarding FanDuel's first time deposit bonus and and you have received a bonus consistent with FanDuel's terms In an effort to provide a positive user experience, you were also offered a $play credit to use on the site As illustrated in the previous message, FanDuel has been careful to ensure that it provides clear, thorough, and accessible information regarding its bonus promotion in order to avoid misleading or confusing its consumers.Should you wish to continue playing FanDuel, the Customer Support team would welcome the opportunity to answer further questionsRegards,Jason F*SrDirector, Customer Support & StrategyFanDuel
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Well 1st off I deposited about in playingI have gone above and beyond my part of the agreementThe commercial and the actual wording in the commercial is "if you deposit fanduel will match up to 200." the wording wasnt if you deposit and jump thru all our hoops and side [redacted] then you get your matchedI will be more then happy to forward you my back and forth with Fanduel and how they say we just cant give you your pending when the amount of pending is still in my accountTook a pic of it on my phone this morningPlus I do look to go public with this issue alsobecause all Fanduel dancing around is just making me more angry and angrier? all they have to do is honor there word and if they wont I will make them answer for not honoring their word? Thanks [redacted] ***s [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
The initial deposit of $made by this user on has been fully refunded as requested here and the FanDuel account has been permanently deactivated.Our advertisements promote a deposit bonus match upon sign upAs standard with all daily fantasy sports gaming sites, any bonus received on deposit starts in a "Pending" bonus status The player will accumulate these bonus funds as they enter paid contests However, we explicitly describe how pending bonus works on our deposit page and in the deposit page FAQ in which users can decide then if the promotion is right for themIf not, they can simply choose to not deposit We also flash a deposit success page that offers information regarding pending bonus and its available in our main support FAQ's The terms of the pending bonus, how it works, its rate of release, etc., are all described to the user before depositing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Nothing in their response addresses their deceptive advertisingAlso, I never asked for my money back, so I'm not sure why their response states that I am ineligible for a refundMostly, I would like to know what, if anything, will change in their advertising In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We can confirm that this user had their prizes packaged and shipped on and the user has been supplied with a tracking number for these packages Thus, we consider this matter to be resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
This user contacted us on May [redacted] informing us that they had submitted a complaintWe immediately worked with this user and provided them with an explanation to each question or complaint he hadAt the conclusion of our conversation, the user stated that he was satisfied with the way the conversation went, and said he would be canceling the complaint he had submitted.Additionally, this user was credited with $worth of loyalty points as a courtesy for their loyalty to FanDuel
As we have explained to this user through our support desk, we were able to further look into this withdrawal and verified that it was completed to the [redacted] account they entered for withdrawal on November ***Now that funds have completed to [redacted] and are successfully in that account, we no longer have control of those fundsIf this user is still having trouble finding these funds on the account, we would recommend reaching out to [redacted] support for more information: [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As mentioned in my previous response, once there is evidence that the integrity of any FanDuel contest was compromised, I intend to receive a full refund. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
We feel that we have done everything we can to give this user a satisfactory result, which includes crediting their account with loyalty points This user is not eligible for the money-back guarantee, and there is nothing further we can offer on our end.We do our best to inform users of how the deposit bonus system works by posting a message on the first-time deposit screen that reads ‘Your deposit bonus unlocks over timeRead more about how it works.’ Additionally, we provide the details of how the bonus system works in our Support ‘FAQ’ page However, the way in which our bonus is released is the industry standard, and the system is in place to reward loyal users who continuously play on the site The more users play, the quicker the funds will be released into their accounts
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I was told a refund is comingi will close this as soon as I get my refundor we can close it now as I'm sure the refund will comethanks for all your help The Revdex.com is a true professional group of people thanks***
Our advertisements promote a deposit bonus match upon sign upAs standard with all daily fantasy sports gaming sites, any bonus received on deposit starts in a "Pending" bonus status The player will accumulate these bonus funds as they enter paid contests.Additionally, immediately after users make their first deposit, they are taken to a deposit success page that offers information regarding pending bonus and its available in our main support FAQ's The terms of the pending bonus, how it works, its rate of release, etc., are all described to the user before depositing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] When you here a radio ad on sirius that says nothing about first time users or depositors that is advertisingThey say "deposit now and receive a match bonus of up to $200"It says nothing about new users onlyI heard it multiple timesI know I received a bonus in when I first depositedI am not disputing thatI am disputing your advertisements claiming I would get 100% bonus up to $200, there is nothing in the ad that said anything about new usersI am sure I am not the only one who is complaining about thisI refuse to close this case until action is taken In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
This users account has been fully verified and their account reactivated for full use of FanDuel Thus, this matter has been resolved
To whom it may concern,We write in response to [redacted] 's recent consumer complaint regarding billing/collection issuesAfter review of [redacted] 's account, it appears that the contest in question was entered from the same location (determined by IP address) as all other recent activity on his accountThe initial support ticket we received regarding this matter was submitted from that IP address as wellThis is confirmed by the Action Log CSV fileAdditionally, [redacted] 's initial email confirmed that he entered the contestSpecifically, he said, "I only entered a placeholder lineup and then I was dealing with bad weather here and internet connection issues all day, and I was unable to access anything."According to section of our Terms of Use, users are fully responsible for all users of their Username and PasswordOur full terms can be found here - https://www.fanduel.com/terms [redacted] mentioned that FanDuel was keeping his entry fee, which is not the caseEntry fees submitted into our contests are redistributed to the winner(s) of the contest(s), and FanDuel receives a commission on the entry feeThe contest in question was entered at 10:AM ET, and began at 7:PM ET [redacted] first contacted us regarding this matter at 8:PM ETDuring our recent interaction with [redacted] , he mentioned that using our service may be causing him personal distress and negatively affecting his healthAs a result, we proactively suspended his account and processed a withdrawal for his remaining balanceAfter processing a [redacted] withdrawal for his remaining $794.80, [redacted] 's account currently has a $balancePrior to entering the contest in question, [redacted] 's account had a balance of $6,The attached .CSV file shows all transactions on [redacted] 's account since it's creation in September of Regards,Jason F
*SrDirector, Customer Support & Strategy
The initial deposit of $made by this user on 10/*/has been fully refunded as requested here and the FanDuel account has been permanently deactivated.Our advertisements promote a deposit bonus match upon sign upAs standard with all daily fantasy sports gaming sites, any bonus received on deposit starts in a "Pending" bonus status The player will accumulate these bonus funds as they enter paid contests However, we explicitly describe how pending bonus works on our deposit page and in the deposit page FAQ in which users can decide then if the promotion is right for themIf not, they can simply choose to not deposit We also flash a deposit success page that offers information regarding pending bonus and its available in our main support FAQ's The terms of the pending bonus, how it works, its rate of release, etc., are all described to the user before depositing
To whom it may concern, sans-serif;"> We write in reply to your recent consumer complaint regarding refund or exchange issues After reviewing your account and your recent correspondence with FanDuel's Customer Support team, it appears that your issue has been resolved and your funds are now available in your FanDuel account for immediate use or withdrawal We apologize for any inconvenience experienced during the withdrawal process and we welcome you to reach out to FanDuel's Customer Support team with further questions or concernsRegards, Jason F [redacted] SrDirector Customer Support & Strategy FanDuel
[redacted] ,While FanDuel is sorry to hear that you feel your complaint has not been resolved, the decision to not offer further compensation for your complaint remains unchanged As stated previously, you were provided clear, thorough and accessible information regarding FanDuel's first time deposit bonus and and you have received a bonus consistent with FanDuel's terms In an effort to provide a positive user experience, you were also offered a $play credit to use on the site As illustrated in the previous message, FanDuel has been careful to ensure that it provides clear, thorough, and accessible information regarding its bonus promotion in order to avoid misleading or confusing its consumers.Should you wish to continue playing FanDuel, the Customer Support team would welcome the opportunity to answer further questionsRegards,Jason F
*SrDirector, Customer Support & StrategyFanDuel
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Well 1st off I deposited about in playingI have gone above and beyond my part of the agreementThe commercial and the actual wording in the commercial is "if you deposit fanduel will match up to 200." the wording wasnt if you deposit and jump thru all our hoops and side [redacted] then you get your matchedI will be more then happy to forward you my back and forth with Fanduel and how they say we just cant give you your pending when the amount of pending is still in my accountTook a pic of it on my phone this morningPlus I do look to go public with this issue alsobecause all Fanduel dancing around is just making me more angry and angrier? all they have to do is honor there word and if they wont I will make them answer for not honoring their word? Thanks [redacted] ***s [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
The initial deposit of $made by this user on has been fully refunded as requested here and the FanDuel account has been permanently deactivated.Our advertisements promote a deposit bonus match upon sign upAs standard with all daily fantasy sports gaming sites, any bonus received on deposit starts in a "Pending" bonus status The player will accumulate these bonus funds as they enter paid contests However, we explicitly describe how pending bonus works on our deposit page and in the deposit page FAQ in which users can decide then if the promotion is right for themIf not, they can simply choose to not deposit We also flash a deposit success page that offers information regarding pending bonus and its available in our main support FAQ's The terms of the pending bonus, how it works, its rate of release, etc., are all described to the user before depositing
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Nothing in their response addresses their deceptive advertisingAlso, I never asked for my money back, so I'm not sure why their response states that I am ineligible for a refundMostly, I would like to know what, if anything, will change in their advertising In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We can confirm that this user had their prizes packaged and shipped on and the user has been supplied with a tracking number for these packages Thus, we consider this matter to be resolved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
This user contacted us on May [redacted] informing us that they had submitted a complaintWe immediately worked with this user and provided them with an explanation to each question or complaint he hadAt the conclusion of our conversation, the user stated that he was satisfied with the way the conversation went, and said he would be canceling the complaint he had submitted.Additionally, this user was credited with $worth of loyalty points as a courtesy for their loyalty to FanDuel