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FareDepot.com Reviews (57)

Hello Ms [redacted] , We apologize for the inconvenience in your travel booking experienceAccording to our team you requested a refund within days of your flight, which we explain in our customer information section that customer are not allowed to request a refund within days of their flightYou insisted that you would still like a refund due to some problem that was going on in your life, so as a company that is always there for our customers we went to the airline requesting the refundThey responded that there would be fees involvedAnd you would expect a refund to be returned back within 4-business days.If you have not yet received your refund or you have any questions or concern, please do not hesitate to call or email us at [redacted] and one of our knowledgeable associates will be happy to assist you.Thank you & Kind regards,FareDepot Support Manager

Hi ***:Please be informed we have on your behalf filed a refund claim direct on airline website (as below), as mentioned, they are the ones who will review your case and do whatever is required based on your ticket purchase rule condition Please wait to hear back from airline directly to you, and at the same time, please send your boarding pass to ***@faredepot.com to send this too to the airline.Thank youFAREDEPOT

Please be informed that we received this booking on Mar, and as per the verification department the details provided by the customer did not match our records.We did perform security check on the file and email was notified to the customer also, as a follwe tried to reach customer over phone but could not get hold, Since, we were not able to get hold of the customer neither customer got back to us, we had no choice but to void the booking, and after the booking was voided, the customer called us, and by that time, fare went up.We quoted the new fare to the customer however, customer did not agree to the new fare.Sincerely yours,Stanford

Case #: [redacted] Mr [redacted] , We apologize for the inconvenience in your travel booking experience We know how stressful it can be to have your flight going home cancelled without a noticeAccording to our team the airline system bugged out and was not able to see how many people were flyingWhen they finally fixed the system, they noticed that they were overbookedWhen you called none of our agents knew your flight was cancelledWe tried to reach you to help book another ticket, but you refusedAsking for a compensation for your trouble when the airline was the reason why you were delayed is beyond our controlIf you have any further questions please do not hesitate to call or email us at [redacted]

Case #: [redacted] Mr [redacted] , We apologize for the inconvenience in your travel booking experienceWe understand the frustration you are going through when you are trying to attend something and things are not going your wayWhat you forgot to mention is that our team sent you an authorization form which is supposed to be returned back within hoursBecause you failed to return the authorization form we were obligated to cancel your ticketAccording to our team, you were never charged, maybe for a security charge of one dollar, which is expected to be refunded back to you within hoursIf you have any further questions or concerns, please do not hesitate to call or email us at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[redacted] [redacted] I am rejecting this response because:Faredepot refuses to answer the most important question regarding this matterWhy did Faredepot sell a year old child an international plane ticket knowing that an adult fare ticket was not charged? Faredepot knowingly broke all rules and laws set forth by the US Department of Transportation, Federal Aviation Administration, and every major airlineWhy did you sell an airline ticket to a year old? Regards, [redacted] ***

Case #: [redacted] , We understand the frustration you are dealing with when trying to get the best deal and then when you finally got it the agency is messing things upBut what you forgot to mention is that your booking came in as sketchy, slightly high risked so we sent you an authorization form; which is supposed to be returned back in a timely fashionIn this case, because you failed to send in the authorization form on time your fare increasedAirline fares change frequently without noticeWhen you asked for a refund it was not possible because of the airlineSo, we advised you to pay the difference so it would be easy to issueIf you have any further questions or concern, please do not hesitate to call or email us at [email protected]

Hi, here is what we communicated to you via your email at the time of ticketing, please review and advise any further concernsThanks

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: the FareDepot people are not telling the truth.It is better for them to tell the whole true story.I made the reservation, and received a confirmation on 3/31/at 5:PM.two hours later, instead of receiving the form from them, they sent another confirmation at 7:PM.I waited and called thembut they didn't send the form till 12:AM.once I got it, I finished everything and sent it back to them.I even called them multiple times to confirm they got it, and they said everything looks fine and should get a final confirmation within hours, ever time I call thembut they didn't send anythingTill they tried to book the trip with a higher price Regards, [redacted]

We can see there is a schedule change on this PNR so, initially booked segment was canceled by the AirlineWe have offered several options to you while working with you in this regardDue to a schedule change you were protected in economy class instead of premium economy because the flight on which you were protected has no premium economy class available on that planeWe have also confirmed you the same before re-issuing and protecting you on this flightThe airline did agree to refund you the difference amount but, we cannot do it from our end and you will need to apply directly from the Airline website by yourself since, schedule change was done by the airline and not usTrust this helpsFaredepot LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I contacted the airline originally and they indicated that fare depot had changed the flight not the airline so responsibility rests with FARE DEPOT NOT THE AIRLINEplus the communication with fare depot was negligent and inadequate with no explanation at allI paid Fare Depot so they should be the one to refund my fare Regards, [redacted] ***

Hello [redacted] ,The Circumstances and action taken by Faredepot to resolve the complaint from client [redacted] pnr " [redacted] "are as follows:-Initially client opted to do a date change on the reservation , we quoted the client as per the airline policy and passenger agreed to the new option provided , and we processed the changes.However due to some technical issues we were not able to reissue the tickets and advised the same to the client and passenger was ok to take the refund for the tickets.We processed the refund from our end with clients authorization on the email , however by the time client disputed on the charges that we collected for the date change.One of our representative has already spoken to client and asked to lift the dispute so that we can process a refund from our end , however pas has replied us that once he is back he will lift the dispute and will resolve the with a refund.Certainly attached is the copy of the authorization form as a proof from the client so that we can go ahead and make the charges on the card.If you need any further information kindly advise us Best Regards, Steve [redacted] / ###-###-#### FareDepot Office: ###-###-#### / Fax: ###-###-#### [redacted] Arlington, VA www.faredepot.com

Hello Mrs [redacted] ,We are deeply sorry about the inconvenience in you travel booking experienceSince security is so uptight about the way we travel, as a travel agency we are required to undergo strict procedures on how we process the bookingsThe authorization form that is sent out is to verify the passengers that are booking with the main card holderTo put your name and the amount of additional passenger is not satisfactory according to the airline themselves, who is also in charge of fees and deciding on whether to allow any passenger to board and flyPlease understand that we areonly abiding by the airline rules and the transportation policies If you have any further questions, please do not hesitate to call or email us at [email protected] and our knowledgeable associates will be happy to assist youThank you & Kind regards,FareDepot Support Manager

Hello, We apologize for the inconvenience in your travel booking experienceWe spoke with our team regarding this complaint and we strive to provide high quality customer serviceIn everything that we do we make an effort to assist our customer to best of our abilityAt times there are many things that customer asks from us, even if it is against our company policy we will try to provide concrete information to help you travel betterFor this customer, she had requested that we upgrade the seats to business for no reason at allWe were very welcoming of her question and told her that in order to upgrade to Business class that she would have to pay $and we will process the booking right awaySomehow the customer was not very comfortable accepting that fee as if saying that we should upgrade the seat free of cost, we constantly repeated this for this customer called us multiple times requesting the same optionAt one point in time we spoke to the airline and they denied the request, which we already knew the possibility of this was very slimPlease let me know if there is anything we can assist you with

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:This response is not addressing the issue discussed- lack of customer service during operating hoursThe issue is the travel agency did not respond to my calls so I could rebook a different flights before the flight departureThe airline itself responded to my calls and told me the only ones who could rebook the flight for me was the travel agencyThe travel agency's lack of response caused me to lose the flightThey should take responsibility for not providing customer service during the operation hours advertised on their websiteThe only way to rebook a flight with this travel agency is via phone, if they don't answer the phone during business hours customers have no power to modify their flight iteneraries Regards, [redacted]

Good afternoon,We apologize for the inconvenienceWe see you have purchased our Best Price Guarantee of with your booking on March 6, at 9:PMWe issued your ticket on March 7, at 12:AMAccording to the complaints details as provided by you, we see the problem was dated for March 14, Our Best Price Guarantee Insurance allows your to change/cancel your booking within the same day of your bookingAlthough you purchased our Best Price Guarantee, you attempted to change your booking after the date bookedAttached is a copy of our Best Price Guarantee policyPlease let us know if we can clarify any more of your concernsBest regards,FareDepot Team

We think we made it crystal clear to you in our reply that when you saw your adult ticket was not charged to your credit card why didn't you write to us informing us the same instead remain silent thus, the overall what you are mentioning now and everywhere falls under your jurisdiction.We are sorry there is not much we can be of any help in this regard however, as mentioned earlier for any of your upcoming travel write to us and we will try our very best to obtain the best possible deals.Thank youfaredepot LLC

In the response to me, Fare Depot, they mentioned that that my booking was kind of sketchy and they did not clarify why they think soMy booking was done though Fare Depot and seems pretty legitI was not questioning them untill my ticket got cancelled and they did not return my moneyAlso, they had mentioned an authorization form, which in fact, was never sent to meIt is a complete lie on their end and it seems like they are just trying to get away with ungrounded excuses, which is so in their style though....It sounds like they do not even know what my complaint was about since they are talking about an airfare increase and paying the difference and so on, which is not even my caseWhat happened in my situation is simply that the tickets were cancelled without my notice and they failed to provide a refund

Please be informed that airline records claim you missed your flight, and at the same time, you have requested for a refundWe have submitted your case to the airline for their review and considerationThis refund process takes four weeks or moreUpon decision is made by the airline for your
refund the refund amount whatever is decided by the airline will go back to your credit card that you used to purchase this ticket.Till then please bear with the process.SincerelyFaredepot LLC

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Address: 4222 King St, Alexandria, Virginia, United States, 22302

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