FareDepot.com

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Complaint: ***
I am rejecting this response because:Business has not addressed their lack of customer service when I called and email during business hours and how they plan to make it up
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: I did not miss my flightThe flight was canceled the day before it was suppose to take off and I was forced to book another flightOur flight was scheduled to leave on the 6th of October why would I book another flight to the same destination on the 5th of October if my flight was not canceledYou can not miss a flight that was canceled*** airlines refused to send an email confirmation saying that the flight was canceled so that they can lie about the situationI received a phone call the day before the scheduled flight with the news of the cancellationI will also be filing a claim against *** airline for lying about the cancellation in order to not have to pay back their customersWhen a service is paid for the service either needs to be provided or a refund needs to be issuedI am not being unreasonable by wanting a refund for a service that was NOT providedIt’s bad enough I had to get a more expensive flight last minute because of the inconvenience of the cancellation but now I have to fight with the airline and the booking agency over something as simple as a refund for services not providedI’m disgusted by the lack of customer service on behalf of both companies
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I don't find their response satisfactory to me, but I don't see anything else that could be done in my case since the travel agency refuses to help
Regards,
*** ***

Since you have missed your flight the airline has recorded you as a no-show, and as per ticket terms and condition your ticket has no further valueYou may directly contact with the airlines and they will convey the same to you.We as Travel Agents have not much to do with regard to airlines ticket
terms and condition.SincerelyFaredepot LLC

Case #: *** Ms*** We apologize for the inconvenience in your travel booking experiencePromos are use to help customers reduce their cost of their ticket dramasticallyWhen we release this promo, our intentions were that the promo would be used for a short period of timeWe
may have taken it off our websites, but other channels of marketing are slow to changeWe were aware of the change and the complaintsOne of our agents that may have been new to our divison was not aware of the policies that we uphold hereAnd that would be that we are not allowed to make adjustments to our ticket once it has been reservedBut now that you have purchase the ticket we would have to make sure that it is refundableIf you have any further questions or concerns, please do not hesitate to call or email us at ***

We have investigated and understand the said passenger was not allowed to get her return flight because of delay issuing her visa, as a result, was marked as a no-showWe have tried to apply for refund or do a date change but was not granted by the airline reason, as per the airline ticket terms
and condition when a passenger is a no-show the ticket has no value whatsoever and the same has been informed to the passenger.Sharing with you the ticket terms and condition which is as follows.We trust, you will understand we Faredepot tried all our level best to go out of the way but was denied due to airlines ticket terms and condition nevertheless, we appreciate your patronage and we look forward serving you in the coming days.Sincerely yoursFaredepot LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Case #: *** Mr***, We understand the frustration you are dealing with when trying to get the best deal and then when you finally got it the agency is messing things upBut what you forgot to mention is that your booking came in as sketchy, slightly high risked so we sent you an
authorization form; which is supposed to be returned back in a timely fashionIn this case, because you failed to send in the authorization form on time your fare increasedAirline fares change frequently without noticeWhen you asked for a refund it was not possible because of the airlineSo, we advised you to pay the difference so it would be easy to issueIf you have any further questions or concern, please do not hesitate to call or email us at ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello Sir,We apologize for the inconvenience in your travel booking experience.Since the level of security for airlines have increased over the years, the responsibilities of travel agencies have developed a strict system when processing bookingWe would send these authorization forms when we feel that the information that was previously sent in was not adequate and not satisfactory according to the airlineFares tend to change without notice and we are not aware of the changes until the airline contacts usWhen you sent back the authorization form, it was within the time limit but your ticket got involuntary cancelled. If you have any further questions or concern, please do not hesitate to call or email us at ***Thank you & Kind regards,FareDepot Support Manager

First of all we are extremely sorry to learn your difficulties faced and at the same time we did investigate into your concerns highlighted. We did issue your ticket by using our merchant payment to secure the fare and you are correct accordingly conformation was sent to you along with the seats...

allocation. Later when your card was charged the infant ticket went through and I think because of the small amount but the other big amount got declined. We immediately tried to reach you but failed, and if you did check your online bank statement which I am sure you have noticed your wife's ticket was not charged that should have made it clear to you that she does not have a ticket, and you should have not waited to go to the airport and instead send us a email immediately stating your card was not charged.We believe here is a gap which remain uncontrollable from our end and could have been fixed if you had let us know to charge your card again. Nevertheless, please let us know if there is other way we can be of assist to you in this regard.Thank youFaredepot LLC

Hi [redacted]:Please be informed we have on your behalf filed a refund claim direct on airline website (as below), as mentioned, they are the ones who will review your case and do whatever is required based on your ticket purchase rule condition Please wait to hear back from airline directly to you, and at the same time, please send your boarding pass to [redacted]@faredepot.com to send this too to the airline.Thank youFAREDEPOT

Hello, We apologize for the inconvenience in your travel booking experience. We spoke with our team regarding this complaint and we strive to provide high quality customer service. In everything that we do we make an effort to assist our customer to best of our ability. At times there are many...

things that customer asks from us, even if it is against our company policy we will try to provide concrete information to help you travel better. For this customer, she had requested that we upgrade the seats to business for no reason at all. We were very welcoming of her question and told her that in order to upgrade to Business class that she would have to pay $350 and we will process the booking right away. Somehow the customer was not very comfortable accepting that fee as if saying that we should upgrade the seat free of cost, we constantly repeated this for this customer called us multiple times requesting the same option. At one point in time we spoke to the airline and they denied the request, which we already knew the possibility of this was very slim. Please let me know if there is anything we can assist you with.

[redacted] [redacted] [redacted]
 [redacted]
I am rejecting this response because:Faredepot refuses to answer the most important question regarding this matter. Why did Faredepot sell a 2 year old child an international plane ticket knowing that an adult fare ticket was not charged? Faredepot knowingly broke all rules and laws set forth by the US Department of Transportation, Federal Aviation Administration, and every major airline. Why did you sell an airline ticket to a 2 year old?
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I contacted the airline originally and they indicated that fare depot had changed the flight not the airline so responsibility rests with FARE DEPOT NOT THE AIRLINE. plus the communication with fare depot was negligent and inadequate with no explanation at all. I paid Fare Depot so they should be the one to refund my fare.
Regards,
[redacted]

We can see there is a schedule change on this PNR so, initially booked segment was canceled by the Airline. We have offered several options to you while working with you in this regard. Due to a schedule change you were protected in economy class instead of premium economy because the...

flight on which you were protected has no premium economy class available on that plane. We have also confirmed you the same before re-issuing and protecting you on this flight. The airline did agree to refund you the difference amount but, we cannot do it from our end and you will need to apply directly from the Airline website by yourself since, schedule change was done by the airline and not us. Trust this helps. Faredepot LLC

Case #: [redacted] Mr. [redacted], We apologize for the inconvenience in your travel booking experience We know how stressful it can be to have your flight going home cancelled without a notice. According to our team the airline system bugged out and was not able to see how many people were flying. When...

they finally fixed the system, they noticed that they were overbooked. When you called none of our agents knew your flight was cancelled. We tried to reach you to help book another ticket, but you refused. Asking for a compensation for your trouble when the airline was the reason why you were delayed is beyond our control. If you have any further questions please do not hesitate to call or email us at [redacted].

There is not much we can be of any assistant to you as we made it clear to what has happen. We have conveyed the airline ticket rules and condition that you have punched and if you have any doubt please contact with the airline and let us know if they say something else that we have conveyed to you. Till then, if you wish to purchase another travel in the near future with us, please let us know and we will seek best to assist you.SincerelyFaredepot LLC

Please be informed that we received this booking on 31 Mar, 2016 and as per the verification department the details provided by the customer did not match our records.We did perform security check on the file and email was notified to the customer also, as a follow-up we tried to reach...

customer over phone but could not get hold, Since, we were not able to get hold of the customer neither customer got back to us, we had no choice but to void the booking, and after the booking was voided, the customer called us, and by that time, fare went up.We quoted the new fare to the customer however, customer did not agree to the new fare.Sincerely yours,Stanford

Please be informed if you had not agreed to do any changes or alter your flights prior to your original travel date and still do not take your original flight as per your ticket terms and condition the airline will automatically record you as a no-show and this what the airline industry practice is. You may once again contact with the airline and they will tell you the same.There is not much we can be of any assistant in this regard however, for any of your upcoming travel that you may have let us know and will try our very best to get you the best possible fare.Till then thank you once again for understanding our situation that remain uncontrollable from our end.Faredepot LLC