February**, Revdex.com [redacted] ** [redacted] RE: [redacted] /Case [redacted] Booking Number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above reservation In her complaint she is requesting a refund in the amount of $she was charged when she changed her reservation We would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department in the amount of $ The refund will either be processed back to the original credit card used or in the form of a check If by check it will be sent to: [redacted] We regret any confusion encountered by [redacted] and please understand to complete this process it may take up to days We appreciate the time and attention your office has given this matter Sincerely, [redacted] ***Customer Advocate Team [redacted]
We cannot confirm these are Travelong or [redacted] clients as we were not able to locate any reservation matching these names and scenarios.We appreciate you bringing these to our attention.Thank you, [redacted] ***Customer Advocate Team
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number Also during the booking process and on her booking receipt [redacted] and also informed: Checking In for your Flight Domestic Flights (Traveling within the United States) It is recommended that you che at least two (2) hours prior to the scheduled flight departure timePlease allow for extra time if traveling with children or need assistance boarding the aircraft International Flights It is recommended that you che at least three (3) hours prior to the scheduled flight departure timePlease allow for extra time if traveling with children or need assistance boarding the aircraft NOTE: The airlines reserve the right to deny boarding to passengers that do not arrive at the Ticket Counter or Departure Gate with adequate time to check-inChetimes can vary for certain cities and airlines, so it’s recommended that you confirm with the airline you are flying the required chetime As stated in her rebuttal [redacted] was advised by the airline that her tickets were non-refundable but she would be entitled to a refund of the taxes she was charged when she purchased her originalBased on that information we contacted Aeroflot who did authorize the refund of the taxes Please see attached the screenshot of our Refund Page booking below (booking number [redacted] ) showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, Chase Manhattan: The credit may take up to business days to appear on his credit card statement We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI am just waiting for the refund and looks it'll be a long process but there is no problem I'll wait for it Please, I prefer the money back by checkis that possible? Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
December **, Revdex.com [redacted] ** [redacted] RE: [redacted] ***/Case [redacted] Booking number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] states she was not happy with the service she received and is requesting a refund for the ticket purchased via our online website We apologize for any rude or unprofessional behavior that may have been displayed by our agents that she described in her complaint We take our customer service seriously and do not tolerate any such behavior by our staff Hier concerns have been submitted to senior management and appropriate action will be taken We would like to advise the Revdex.com that [redacted] has been in contact with one of our customer service supervisorsIt was at this time that she advised that an insurance claim has been submitted to [redacted] We regret any confusion or frustrations [redacted] encountered but at this time we cannot consider a refund until [redacted] has completes their research We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Hello there , I'm satisfy with business responsePlease close the complaint Regards [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] *** states that she be re-accommodated since her original reservation had been cancelled We would like to advise the Revdex.com that [redacted] was contacted by one of our [redacted] s New flights options were offered and accepted Her ticket was issued reflecting her new flights and an email confirmation has been sent to [redacted] advising the same We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the rebuttal letter we received regarding the above referenced booking number In his complaint [redacted] states that he never purchased a ticket via our website As stated a reservation was submitted by [redacted] on July, **, 2013, for a one way reservation from San Francisco, California to Denver, Colorado At that time he could have enrolled in one of the companies that advertise on our website such as [redacted] or [redacted] ***, who in turn would be the ones charging him their monthly fee In order to research his concerns [redacted] will need to contact our Billing Department at ###-###-#### and one of our billing agents will be able to assist him We regret any confusion encountered by [redacted] and we appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The confusion isI have only gotten one refund from [redacted] and no refund from [redacted] ! The prices are not similar due to the exchange rate I have no breakdown available to verify value and am not pleased with the service providedI will not accept their response until I validate the money due is rendered accordingly, and I will continuously complain openly, to anyone interested in hearing my situation The trust has been broken and others need to beware! Attached are itinerary, yet my CC only shows one refund Follow the booking numbers: [redacted] *** [redacted] and [redacted] ***Every notification since the request has been in correspondence to [redacted] *** If these two companies are merged then that is one thing I spoke to the [redacted] and agent representing, *** [redacted] on the telephone That [redacted] is the one individual who attempted to re-book with the second company My Credit Card Company has merely reimbursed me for the " [redacted] ***" tickets on the day of issue ! The other tickets [redacted] are months old!!! As you can clearly see this issue is not yet resolved If the refund will take up to days, and if I need to respond within days of each notification, then there may be more indications of my dissatisfaction or rejection for settlement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced case number In his complaint [redacted] is requesting that we honor the rate he saw on our website It might help to explain a little how we work We are a travel agency, simply stated we are agents for the airlines We do not create the airfare, the schedules or have any control over airfare or schedule changes As we allow clients to access hundreds of thousands of flights and fares, so does every other on-line travel agency worldwide Basically, this means that anyone with a smart phone or internet connection has access to these flights and therefore seats and airfares can sell out quickly and it may take the airline anywhere from hours to several days to update their availability on sold out fares and flights Also listed in our Terms and Conditions: All offers, prices, and conditions of sale may be subject to: change without notice; advance purchase, eligibility, seating, or other limitations; travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions; reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); other conditions/restrictions; and Availability We regret any confusion encountered by [redacted] but at this point if he would like to make a reservation he will be subject to the current fare at the time of booking We appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his complaint [redacted] states that [redacted] has issued him a credit voucher As stated based on the rule established by [redacted] the ticket his purchased was non-refundable and any residual value may only be refunded to a voucher (credit) Again, we regret any confusion or frustrations [redacted] encountered and no further action is to be taken on our part and consider this complaint closed since [redacted] has already issued [redacted] his credit to be used within the year We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number In her complaint [redacted] states that she has not been contacted by one of our customer service supervisors Our records indicate that [redacted] has been contacted by [redacted] and requested to please contact her at ###-###-#### Ext [redacted] regarding her concerns We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from the [redacted] doesn't reflect the accurate nature of events and most importantly it omits and fails to take the responsibility for their agent, [redacted] , providing me with inaccurate rescheduling flight information during the re-booking procedureI'm not asking [redacted] to "waive or ignore any airline’s policy"I was told about $rescheduling charge ($penalty and $difference in the ticket price)However, [redacted] misinformed me, most likely incidentally but nonetheless mistakenly, about the new ticket detailsShe said that "all flight details are the same, only the date is different"I agreed to make changes based on this assuranceThey can check their tapes, it was recordedNot accepting the responsibility for their mistake and blaming it on me is infuriatingAnd that's beyond numerous hours of my time that [redacted] agents made me spend on hold or pretending they "solve" my issueAnd when they got tired of wearing me down, the last agent I spoke was right off the bet just rude with me As per the explanation above, I request that [redacted] refund me $and another $that they even didn't bother telling me what forIt was their agent who made the mistake and the company has to cover it Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] states that she has not received her refund Please see attached screenshot of our Refund Page below, showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] The credit may take up to business days to appear on her credit card statement If this refund does not appear in the time advised she may want to check with her bank as to the delay We regret any confusion or frustration [redacted] encountered and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting that she be refund for tickets she purchased but never used On November *, 2013, [redacted] or someone on her behalf went on our website and submitted a one-way reservation from Chicago, Illinois to Frankfurt, Germany The reservation was booked without the assistance of one of our Customer Service agents; it is the responsibility of the person making the reservation to make sure they read all necessary and important information Prior to submitting her reservation she stated that she had read and understood our Terms and Conditions Listed in our Terms and Conditions “All airline tickets are 100% non-refundable and non-transferable If you wish to exchange the tickets for new dates or routing any and all changes made to the itinerary are restricted and subject to an exchange/change fee charged by [redacted] plus airline penalties and any fare difference Our records indicate that [redacted] called our customer service department not once but twice requesting that she be allowed to change her reservation Our agent advised that changes could be made but she would be subject to the airline change penalty and fare difference Please understand that these restrictions are set by the individual airline, and we at [redacted] are not authorized to waive or ignore any airline policies nor refund any moniesThe fare difference and airline penalties charged were paid directly to the issuing airline in this case Turkish Airlines We would like to advise the Revdex.com that as a gesture of goodwill are fund has been processed in the amount of $ The refund will be processed back to the original credit card used when the reservation was submitted and may take up to business days before it may reflect back to the credit card statement We regret any confusion encountered by [redacted] and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund for a non-refundable ticket he purchased on August **, On August *** [redacted] called out customer service department advising that he saw that the price was less on [redacted] by $and that they could confirm a direct flight on his return Our customer service agent also offer a refund of $as a rebate making a total refund of $The reservation was changed and the refund processed On September *** we were advised by his credit card company that [redacted] has filed a dispute in the amount of $2, Please understand that we were not investigating his claim, this process was being handled by his credit card company and they are the ones who will determine the outcome Based on the information [redacted] provided his credit card company has completed their research, and determined that out of the $2,only $1,was eligible for refund We regret any confusion or frustrations [redacted] encountered but no further refund will be offered since his credit card has determined that the remaining $1,to be a valid charge We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her request [redacted] is requesting that she be allowed to change her mother’s return at no cost On October [redacted] called our customer service department asking if she could check her mother’s return date to October **, Our agent advised that changes could be made understanding she would have to pay any airline change penalties and fare difference Before any changes were made the following email was sent to [redacted] for her approval [redacted] [redacted] Please review the names, dates, cities, departure and arrival times, flights and your e-mail address for accuracy Once [redacted] verbally approved the new itinerary the new flights were booked and confirmed by the airline It was at this time that our customer service agent recapped the changes that [redacted] realized that there was a hour layover in Vnukova and wanted to again change the reservation Our agent advised that since the changes were already confirmed by the airline any further changes would be subject to all airline’s rules and restrictions Please understand that we are not authorized to waive or ignore any airline’s policy We regret any confusion or frustrations [redacted] encountered but if she wants to make any further changes to her reservation she will be required to follow all airline rules and restrictions We appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund for non-refundable tickets he purchased via our online website since the event he was traveling for has been cancelled In his complaint [redacted] states that around 1:30pm on August **, 2014, that while trying to book his reservation online he contacted our customer service department and one of our agents assisted him in completing his request Based on this information we have checked and could not locate the call so there is no way that what he stated in his complaint can be verified Since [redacted] elected to purchase his ticket online at that point he agreed to our Terms and Conditions that “Most of our airline tickets are 100% non-refundable” Please understand that each airline sets their own policies and that we at [redacted] are not authorized to waive or ignore any airline’s rules or restrictions Once this information was provided to [redacted] he elected to contact US Airways requesting a refund As stated his request was denied by the airline but they did offer him a credit for future travel We regret any confusion encountered by [redacted] but at this time no refund will be offered If he has any additional information that may be forwarded to the airline that may change their decision please advise him to send this information directly me at the address listed below We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] All, I never once said I received a refund from my bankMy request still stands: the refund of the cost for my plane ticketI can continue to do this until I am refunded I would like my plane ticket refunded, the FULL amount that I paidIt is unjust for [redacted] to continue to scam American citizens with their bogus 100% non-refundable policy while giving less than mediocre service to it's customersMy request still stands: that my plane ticket be refunded, and nothing will change that Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
February**, Revdex.com [redacted] ** [redacted] RE: [redacted] /Case [redacted] Booking Number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above reservation In her complaint she is requesting a refund in the amount of $she was charged when she changed her reservation We would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department in the amount of $ The refund will either be processed back to the original credit card used or in the form of a check If by check it will be sent to: [redacted] We regret any confusion encountered by [redacted] and please understand to complete this process it may take up to days We appreciate the time and attention your office has given this matter Sincerely, [redacted] ***Customer Advocate Team [redacted]
We cannot confirm these are Travelong or [redacted] clients as we were not able to locate any reservation matching these names and scenarios.We appreciate you bringing these to our attention.Thank you, [redacted] ***Customer Advocate Team
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number Also during the booking process and on her booking receipt [redacted] and also informed: Checking In for your Flight Domestic Flights (Traveling within the United States) It is recommended that you che at least two (2) hours prior to the scheduled flight departure timePlease allow for extra time if traveling with children or need assistance boarding the aircraft International Flights It is recommended that you che at least three (3) hours prior to the scheduled flight departure timePlease allow for extra time if traveling with children or need assistance boarding the aircraft NOTE: The airlines reserve the right to deny boarding to passengers that do not arrive at the Ticket Counter or Departure Gate with adequate time to check-inChetimes can vary for certain cities and airlines, so it’s recommended that you confirm with the airline you are flying the required chetime As stated in her rebuttal [redacted] was advised by the airline that her tickets were non-refundable but she would be entitled to a refund of the taxes she was charged when she purchased her originalBased on that information we contacted Aeroflot who did authorize the refund of the taxes Please see attached the screenshot of our Refund Page booking below (booking number [redacted] ) showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, Chase Manhattan: The credit may take up to business days to appear on his credit card statement We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI am just waiting for the refund and looks it'll be a long process but there is no problem I'll wait for it Please, I prefer the money back by checkis that possible? Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
December **, Revdex.com [redacted] ** [redacted] RE: [redacted] ***/Case [redacted] Booking number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] states she was not happy with the service she received and is requesting a refund for the ticket purchased via our online website We apologize for any rude or unprofessional behavior that may have been displayed by our agents that she described in her complaint We take our customer service seriously and do not tolerate any such behavior by our staff Hier concerns have been submitted to senior management and appropriate action will be taken We would like to advise the Revdex.com that [redacted] has been in contact with one of our customer service supervisorsIt was at this time that she advised that an insurance claim has been submitted to [redacted] We regret any confusion or frustrations [redacted] encountered but at this time we cannot consider a refund until [redacted] has completes their research We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Hello there , I'm satisfy with business responsePlease close the complaint Regards [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] *** states that she be re-accommodated since her original reservation had been cancelled We would like to advise the Revdex.com that [redacted] was contacted by one of our [redacted] s New flights options were offered and accepted Her ticket was issued reflecting her new flights and an email confirmation has been sent to [redacted] advising the same We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the rebuttal letter we received regarding the above referenced booking number In his complaint [redacted] states that he never purchased a ticket via our website As stated a reservation was submitted by [redacted] on July, **, 2013, for a one way reservation from San Francisco, California to Denver, Colorado At that time he could have enrolled in one of the companies that advertise on our website such as [redacted] or [redacted] ***, who in turn would be the ones charging him their monthly fee In order to research his concerns [redacted] will need to contact our Billing Department at ###-###-#### and one of our billing agents will be able to assist him We regret any confusion encountered by [redacted] and we appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The confusion isI have only gotten one refund from [redacted] and no refund from [redacted] ! The prices are not similar due to the exchange rate I have no breakdown available to verify value and am not pleased with the service providedI will not accept their response until I validate the money due is rendered accordingly, and I will continuously complain openly, to anyone interested in hearing my situation The trust has been broken and others need to beware! Attached are itinerary, yet my CC only shows one refund Follow the booking numbers: [redacted] *** [redacted] and [redacted] ***Every notification since the request has been in correspondence to [redacted] *** If these two companies are merged then that is one thing I spoke to the [redacted] and agent representing, *** [redacted] on the telephone That [redacted] is the one individual who attempted to re-book with the second company My Credit Card Company has merely reimbursed me for the " [redacted] ***" tickets on the day of issue ! The other tickets [redacted] are months old!!! As you can clearly see this issue is not yet resolved If the refund will take up to days, and if I need to respond within days of each notification, then there may be more indications of my dissatisfaction or rejection for settlement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced case number In his complaint [redacted] is requesting that we honor the rate he saw on our website It might help to explain a little how we work We are a travel agency, simply stated we are agents for the airlines We do not create the airfare, the schedules or have any control over airfare or schedule changes As we allow clients to access hundreds of thousands of flights and fares, so does every other on-line travel agency worldwide Basically, this means that anyone with a smart phone or internet connection has access to these flights and therefore seats and airfares can sell out quickly and it may take the airline anywhere from hours to several days to update their availability on sold out fares and flights Also listed in our Terms and Conditions: All offers, prices, and conditions of sale may be subject to: change without notice; advance purchase, eligibility, seating, or other limitations; travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions; reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); other conditions/restrictions; and Availability We regret any confusion encountered by [redacted] but at this point if he would like to make a reservation he will be subject to the current fare at the time of booking We appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his complaint [redacted] states that [redacted] has issued him a credit voucher As stated based on the rule established by [redacted] the ticket his purchased was non-refundable and any residual value may only be refunded to a voucher (credit) Again, we regret any confusion or frustrations [redacted] encountered and no further action is to be taken on our part and consider this complaint closed since [redacted] has already issued [redacted] his credit to be used within the year We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number In her complaint [redacted] states that she has not been contacted by one of our customer service supervisors Our records indicate that [redacted] has been contacted by [redacted] and requested to please contact her at ###-###-#### Ext [redacted] regarding her concerns We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from the [redacted] doesn't reflect the accurate nature of events and most importantly it omits and fails to take the responsibility for their agent, [redacted] , providing me with inaccurate rescheduling flight information during the re-booking procedureI'm not asking [redacted] to "waive or ignore any airline’s policy"I was told about $rescheduling charge ($penalty and $difference in the ticket price)However, [redacted] misinformed me, most likely incidentally but nonetheless mistakenly, about the new ticket detailsShe said that "all flight details are the same, only the date is different"I agreed to make changes based on this assuranceThey can check their tapes, it was recordedNot accepting the responsibility for their mistake and blaming it on me is infuriatingAnd that's beyond numerous hours of my time that [redacted] agents made me spend on hold or pretending they "solve" my issueAnd when they got tired of wearing me down, the last agent I spoke was right off the bet just rude with me As per the explanation above, I request that [redacted] refund me $and another $that they even didn't bother telling me what forIt was their agent who made the mistake and the company has to cover it Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] states that she has not received her refund Please see attached screenshot of our Refund Page below, showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] The credit may take up to business days to appear on her credit card statement If this refund does not appear in the time advised she may want to check with her bank as to the delay We regret any confusion or frustration [redacted] encountered and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting that she be refund for tickets she purchased but never used On November *, 2013, [redacted] or someone on her behalf went on our website and submitted a one-way reservation from Chicago, Illinois to Frankfurt, Germany The reservation was booked without the assistance of one of our Customer Service agents; it is the responsibility of the person making the reservation to make sure they read all necessary and important information Prior to submitting her reservation she stated that she had read and understood our Terms and Conditions Listed in our Terms and Conditions “All airline tickets are 100% non-refundable and non-transferable If you wish to exchange the tickets for new dates or routing any and all changes made to the itinerary are restricted and subject to an exchange/change fee charged by [redacted] plus airline penalties and any fare difference Our records indicate that [redacted] called our customer service department not once but twice requesting that she be allowed to change her reservation Our agent advised that changes could be made but she would be subject to the airline change penalty and fare difference Please understand that these restrictions are set by the individual airline, and we at [redacted] are not authorized to waive or ignore any airline policies nor refund any moniesThe fare difference and airline penalties charged were paid directly to the issuing airline in this case Turkish Airlines We would like to advise the Revdex.com that as a gesture of goodwill are fund has been processed in the amount of $ The refund will be processed back to the original credit card used when the reservation was submitted and may take up to business days before it may reflect back to the credit card statement We regret any confusion encountered by [redacted] and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund for a non-refundable ticket he purchased on August **, On August *** [redacted] called out customer service department advising that he saw that the price was less on [redacted] by $and that they could confirm a direct flight on his return Our customer service agent also offer a refund of $as a rebate making a total refund of $The reservation was changed and the refund processed On September *** we were advised by his credit card company that [redacted] has filed a dispute in the amount of $2, Please understand that we were not investigating his claim, this process was being handled by his credit card company and they are the ones who will determine the outcome Based on the information [redacted] provided his credit card company has completed their research, and determined that out of the $2,only $1,was eligible for refund We regret any confusion or frustrations [redacted] encountered but no further refund will be offered since his credit card has determined that the remaining $1,to be a valid charge We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her request [redacted] is requesting that she be allowed to change her mother’s return at no cost On October [redacted] called our customer service department asking if she could check her mother’s return date to October **, Our agent advised that changes could be made understanding she would have to pay any airline change penalties and fare difference Before any changes were made the following email was sent to [redacted] for her approval [redacted] [redacted] Please review the names, dates, cities, departure and arrival times, flights and your e-mail address for accuracy Once [redacted] verbally approved the new itinerary the new flights were booked and confirmed by the airline It was at this time that our customer service agent recapped the changes that [redacted] realized that there was a hour layover in Vnukova and wanted to again change the reservation Our agent advised that since the changes were already confirmed by the airline any further changes would be subject to all airline’s rules and restrictions Please understand that we are not authorized to waive or ignore any airline’s policy We regret any confusion or frustrations [redacted] encountered but if she wants to make any further changes to her reservation she will be required to follow all airline rules and restrictions We appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund for non-refundable tickets he purchased via our online website since the event he was traveling for has been cancelled In his complaint [redacted] states that around 1:30pm on August **, 2014, that while trying to book his reservation online he contacted our customer service department and one of our agents assisted him in completing his request Based on this information we have checked and could not locate the call so there is no way that what he stated in his complaint can be verified Since [redacted] elected to purchase his ticket online at that point he agreed to our Terms and Conditions that “Most of our airline tickets are 100% non-refundable” Please understand that each airline sets their own policies and that we at [redacted] are not authorized to waive or ignore any airline’s rules or restrictions Once this information was provided to [redacted] he elected to contact US Airways requesting a refund As stated his request was denied by the airline but they did offer him a credit for future travel We regret any confusion encountered by [redacted] but at this time no refund will be offered If he has any additional information that may be forwarded to the airline that may change their decision please advise him to send this information directly me at the address listed below We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] All, I never once said I received a refund from my bankMy request still stands: the refund of the cost for my plane ticketI can continue to do this until I am refunded I would like my plane ticket refunded, the FULL amount that I paidIt is unjust for [redacted] to continue to scam American citizens with their bogus 100% non-refundable policy while giving less than mediocre service to it's customersMy request still stands: that my plane ticket be refunded, and nothing will change that Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***