Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Booking number is [redacted] ? Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have spoken to the Airline - [redacted] airways representatives have assured me that the tickets purchased by [redacted] are OPEN tickets and not BULK ticketsWhat this means is that as open tickets ARE INDEED refundableWhen I explained my situation to [redacted] and asked why my refund wasn't complete I was told that [redacted] has to request the refund since they purchased it on my behalf then charged my credit card for it [redacted] for whatever reason has not followed up with [redacted] for a refund which would then mean a refund for me [redacted] seems to be purposely holding on to my money! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his rebuttal [redacted] is requesting updated information regarding the refund for his sister’s ticket Please see the attached screenshot of our Refund Page below, showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, Chase Manhattan The credit may take up to business days to appear on his credit card statement If this refund does not appear in the time advised he may want to check with his bank as to the delay We regret any confusion or frustration [redacted] encountered and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
Revdex.com: I received a phone call response made by the business in reference to complaint ID [redacted] Although this business exercised unsatisfactory levels of customer service towards their client (i.eignoring the issue until a complaint was made through the Revdex.com and an unapologetic phone call response), I accept that the resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear BBB Mediator: This is in response to the rebuttal letter we received in regard to the above referenced booking number. In her rebuttal [redacted] states that [redacted] cancelled the reservation she made with JetBlue and then went ahead and made the same reservation and charged it, also that [redacted] illegally charged her account. We will like to clarify to the RevDex.com that the customer never made a reservation directly with Jet Blue Airways; the reservation was made through us on JetBlue Airways. Also [redacted] does not have access to view or make any modification to a reservation that is made with another travel agency or with the airline directly. On December **, 2014, [redacted] ***, or someone in her behalf, visited our website and booked three round trip tickets from New York LaGuardia, NY to West Palm Beach, FL to travel from December [redacted] to December ***. The tickets were issued and due to an internal technical issue, the tickets were voided and the charge was cancelled. Then we reissued the tickets again and charged the card properly, therefore she was only charged the total agreed amount of $1,964.10, which includes our service fee of $69.00. As stated in our terms and conditions, it can be up to $28.00 per passenger: [redacted] [redacted] [redacted] To the customer’s statement that we charged her card illegally, please find attached screenshot of when the customer visited our website, searched, selected, provided the travelers information and paid for the flights. [redacted] does not have or know any of this information unless the customer provides it. We have also attached a copy of the itinerary email and booking receipt sent to the customer on December **, 2014 which was opened and viewed on this same date as per our records. We understand there may have been some confusion; we hope we have answered any questions with this matter. We appreciate the time and attention your office has given to this matter. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is not true at allI simply booked that flight because of the layover at Ohare at which I had to drop something off for a family member but the travel agent started arguing with me that I am not capable of dropping something off for someone right outside of the gate because I have an hour layoverThey clearly did not fulfill my request thereAnother thing is that the travel agent should have told me that this does not confirm my booking when accepting my credit card information and telling me that everything is set and ready to go and everything is confirmedThis is just a way for them to hold on to people credit card information and their full information for the passengers details In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting that he be allowed to change his reservation at no cost since he requested the wrong travel date Please see the search option for [redacted] Search details of the client are as follows [redacted] Once the reservation was confirmed and his ticket issued an email confirmation was sent which also confirmed his request to depart Houston, Texas on November **, Please understand we do not set airline policies therefore we are not authorized to waive or ignore any rules set by the individual airlines, so if [redacted] wants to change his reservation he will be subject to all any airline exchange penalties and fare difference We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have not received my refund money from any of the airlines [redacted] is blaming, nor I have not received any written proof [redacted] has sent to either American Airlines or Air Berlin to refund my moneyI spoke with other travel agents and their response was [redacted] is responsible As I said before [redacted] need to refund my money and they can in turn wait for AA or AB to refund them It has been months now and I am still waiting to see my refund Please keep this file open until such time that someone send me the full refund We bought travel insurance thru [redacted] and they even blamed the travel agency, the travel insurance did not refund our fee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting a refund for the above reservation since when she checked in for her flight she was advised no reservation was found and she was required to purchase new tickets directly from the airline We would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department in the amount of $ The refund will either be processed back to the original credit card used or in the form of a check If by check it will be sent to: [redacted] We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given to this matter and to please understand to complete this process may take up to days from the date of this letter Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becI do not agree. I paid the money,to your company with or without customer service I bought the insurance and paid for the tickets because of the insurance.If you no longer want these types of incidences happening then your company MUST CHANGE HOW THE PAGE IS SET UP WITH A DISCLAIMER SHOWING IN BOLD TYPE THAT PURCHASING THIS INSURANCE DOES NOT GUARANTEE IN TIMES OF "SUCH AS THE INSURANCE CLAIMS THAT ARE UNPREDICTABLE-YOU STILL GET NOTHING AND THE INSURANCE MEANS NOTHING," That being said I want my entire refund. Or,you can issue me new tickets (3) for the same destination (Chicago to Frankfurt-) for a new day month time from same airline at same price + or - as the original tickets. I see that leaving( March **) there are open seats on Turkish airlines leaving at almost the same time as before "ROUND TRIP" for just over $660.00 per ticket and providing the airline does not charge an extra fee at the airport. The remaining balance left over returned to my visa cards or paper check.Right is right...it was even Christmas. Your company needs to do whats right by the patron. You provide a service to the public.If you want customers to return you need to make them feel safe and secure. I will keep on going with this because I know I am right. [redacted] . In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There was a major issue in my complaint that was not addressed in their responseWhen I called this business, they claimed they had no records of my business transactionI gave them my first and last name, and the representative said he couldn't help me until I gave him my credit card numberI wasn't about to give them my credit card number since I didn't know who/what the business was and whether or not they were legitimate.So here is my revised complaint: This business charged me $16.99/month for six months, and still didn't have record of my name in their system when I called them to resolve the issueThey claimed to need my credit card number just to find my recordThen when I complained to the Revdex.com, they had no trouble finding my name and record in their system without knowing my credit card number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
January **, Revdex.com [redacted] ** [redacted] RE: [redacted] ***/Case [redacted] Booking Number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund of 65.00CAD due to our Best Price Guarantee Please see the screenshot of our Refund Page attached, showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] The credit may take up to business days to appear on his credit card statement We appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting that she be allowed to change her reservation since she purchased travel insurance On December **, 2014, [redacted] or someone on her behalf went on our website and submitted a one way reservation from St Thomas, US Virgin Island to Albuquerque, New Mexico The reservation was booked without the assistance of one of our Customer Service agents, in these cases it is the responsibility of the person making the reservation to make sure they read all necessary and important information The details regarding coverage by the insurance company is shown to the customer so they can have all the information before deciding to purchase the insurance policyAs with any insurance they have limitations on what is covered We regret any confusion encountered by [redacted] but in the travel industry what she is requesting is classified as a voluntary change which is not covered under the insurance she purchased We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Booking number is [redacted] ? Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have spoken to the Airline - [redacted] airways representatives have assured me that the tickets purchased by [redacted] are OPEN tickets and not BULK ticketsWhat this means is that as open tickets ARE INDEED refundableWhen I explained my situation to [redacted] and asked why my refund wasn't complete I was told that [redacted] has to request the refund since they purchased it on my behalf then charged my credit card for it [redacted] for whatever reason has not followed up with [redacted] for a refund which would then mean a refund for me [redacted] seems to be purposely holding on to my money! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his rebuttal [redacted] is requesting updated information regarding the refund for his sister’s ticket Please see the attached screenshot of our Refund Page below, showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, Chase Manhattan The credit may take up to business days to appear on his credit card statement If this refund does not appear in the time advised he may want to check with his bank as to the delay We regret any confusion or frustration [redacted] encountered and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
Revdex.com: I received a phone call response made by the business in reference to complaint ID [redacted] Although this business exercised unsatisfactory levels of customer service towards their client (i.eignoring the issue until a complaint was made through the Revdex.com and an unapologetic phone call response), I accept that the resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear BBB Mediator: This is in response to the rebuttal letter we received in regard to the above referenced booking number. In her rebuttal [redacted] states that [redacted] cancelled the reservation she made with JetBlue and then went ahead and made the same reservation and charged it, also that [redacted] illegally charged her account. We will like to clarify to the RevDex.com that the customer never made a reservation directly with Jet Blue Airways; the reservation was made through us on JetBlue Airways. Also [redacted] does not have access to view or make any modification to a reservation that is made with another travel agency or with the airline directly. On December **, 2014, [redacted] ***, or someone in her behalf, visited our website and booked three round trip tickets from New York LaGuardia, NY to West Palm Beach, FL to travel from December [redacted] to December ***. The tickets were issued and due to an internal technical issue, the tickets were voided and the charge was cancelled. Then we reissued the tickets again and charged the card properly, therefore she was only charged the total agreed amount of $1,964.10, which includes our service fee of $69.00. As stated in our terms and conditions, it can be up to $28.00 per passenger: [redacted] [redacted] [redacted] To the customer’s statement that we charged her card illegally, please find attached screenshot of when the customer visited our website, searched, selected, provided the travelers information and paid for the flights. [redacted] does not have or know any of this information unless the customer provides it. We have also attached a copy of the itinerary email and booking receipt sent to the customer on December **, 2014 which was opened and viewed on this same date as per our records. We understand there may have been some confusion; we hope we have answered any questions with this matter. We appreciate the time and attention your office has given to this matter. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is not true at allI simply booked that flight because of the layover at Ohare at which I had to drop something off for a family member but the travel agent started arguing with me that I am not capable of dropping something off for someone right outside of the gate because I have an hour layoverThey clearly did not fulfill my request thereAnother thing is that the travel agent should have told me that this does not confirm my booking when accepting my credit card information and telling me that everything is set and ready to go and everything is confirmedThis is just a way for them to hold on to people credit card information and their full information for the passengers details In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting that he be allowed to change his reservation at no cost since he requested the wrong travel date Please see the search option for [redacted] Search details of the client are as follows [redacted] Once the reservation was confirmed and his ticket issued an email confirmation was sent which also confirmed his request to depart Houston, Texas on November **, Please understand we do not set airline policies therefore we are not authorized to waive or ignore any rules set by the individual airlines, so if [redacted] wants to change his reservation he will be subject to all any airline exchange penalties and fare difference We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have not received my refund money from any of the airlines [redacted] is blaming, nor I have not received any written proof [redacted] has sent to either American Airlines or Air Berlin to refund my moneyI spoke with other travel agents and their response was [redacted] is responsible As I said before [redacted] need to refund my money and they can in turn wait for AA or AB to refund them It has been months now and I am still waiting to see my refund Please keep this file open until such time that someone send me the full refund We bought travel insurance thru [redacted] and they even blamed the travel agency, the travel insurance did not refund our fee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting a refund for the above reservation since when she checked in for her flight she was advised no reservation was found and she was required to purchase new tickets directly from the airline We would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department in the amount of $ The refund will either be processed back to the original credit card used or in the form of a check If by check it will be sent to: [redacted] We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given to this matter and to please understand to complete this process may take up to days from the date of this letter Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becI do not agree. I paid the money,to your company with or without customer service I bought the insurance and paid for the tickets because of the insurance.If you no longer want these types of incidences happening then your company MUST CHANGE HOW THE PAGE IS SET UP WITH A DISCLAIMER SHOWING IN BOLD TYPE THAT PURCHASING THIS INSURANCE DOES NOT GUARANTEE IN TIMES OF "SUCH AS THE INSURANCE CLAIMS THAT ARE UNPREDICTABLE-YOU STILL GET NOTHING AND THE INSURANCE MEANS NOTHING," That being said I want my entire refund. Or,you can issue me new tickets (3) for the same destination (Chicago to Frankfurt-) for a new day month time from same airline at same price + or - as the original tickets. I see that leaving( March **) there are open seats on Turkish airlines leaving at almost the same time as before "ROUND TRIP" for just over $660.00 per ticket and providing the airline does not charge an extra fee at the airport. The remaining balance left over returned to my visa cards or paper check.Right is right...it was even Christmas. Your company needs to do whats right by the patron. You provide a service to the public.If you want customers to return you need to make them feel safe and secure. I will keep on going with this because I know I am right. [redacted] . In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There was a major issue in my complaint that was not addressed in their responseWhen I called this business, they claimed they had no records of my business transactionI gave them my first and last name, and the representative said he couldn't help me until I gave him my credit card numberI wasn't about to give them my credit card number since I didn't know who/what the business was and whether or not they were legitimate.So here is my revised complaint: This business charged me $16.99/month for six months, and still didn't have record of my name in their system when I called them to resolve the issueThey claimed to need my credit card number just to find my recordThen when I complained to the Revdex.com, they had no trouble finding my name and record in their system without knowing my credit card number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
January **, Revdex.com [redacted] ** [redacted] RE: [redacted] ***/Case [redacted] Booking Number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund of 65.00CAD due to our Best Price Guarantee Please see the screenshot of our Refund Page attached, showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] The credit may take up to business days to appear on his credit card statement We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Travelong.com regarding complaint ID [redacted] .Sincerely, [redacted] ***
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting that she be allowed to change her reservation since she purchased travel insurance On December **, 2014, [redacted] or someone on her behalf went on our website and submitted a one way reservation from St Thomas, US Virgin Island to Albuquerque, New Mexico The reservation was booked without the assistance of one of our Customer Service agents, in these cases it is the responsibility of the person making the reservation to make sure they read all necessary and important information The details regarding coverage by the insurance company is shown to the customer so they can have all the information before deciding to purchase the insurance policyAs with any insurance they have limitations on what is covered We regret any confusion encountered by [redacted] but in the travel industry what she is requesting is classified as a voluntary change which is not covered under the insurance she purchased We appreciate the time and attention your office has given this matter Sincerely, [redacted]