Farm Fresh Foods

we are vary sorry for the experience and inconvenience.we have made contact with customer and we are picking the product up and refunding the full amount

We are very sorry for the inconvenience and experience, We experienced a very busy holiday season ,Due to the distance of your location we were unable to get a truck to your location for pick upAlso there was a last minute change of plans for the owners holidays and never made it to
big bearAgain we apologize for the delay and experience, we will be sending a refund check for the full amount of $to the address of (*** *** *** *** *** *** ** ***) If you have any questions or concerns call at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved They have my phone # in regards to scheduling a product return
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We contacted the main office and they referred us to the sales person. The sales person claimed to be out of phone contact for 10 days. When we finally were able to talk to him 11/16 he agreed to refund half the purchase price and replace the defective items. However, he has left the state and will not return until Dec. 2. This appears to be another delaying tactic.
We have not received a refund and the issue is unresolved.
Regards,
[redacted]

we are vary sorry for the experience and inconvenience.we have made contact with customer and we are picking the product up and refunding the full amount.

Review: I have repeatedly asked this company to stop harassing me yet they keep sending employees to my house. I am being harassed by the Portland Oregon location and when I called the customer service number (the only number given is an 888 number)the guy who answered the phone laughed . I asked for his supervisor he said he was the supervisor and that I would Not be talking to anyone but him.Desired Settlement: This is a predatory company and they need to be fined or put out of business

Business

Response:

Farm Fresh Foods apologizes for the situation that occurred.We would like to inform you that all of our drivers are independent contractors and free lance with in a 150 mile radius of our locations we no not send drivers to any specific locations.We will do our best to keep our drivers from your home.Again farm fresh foods apologizes for any inconvenience that may have occurred.

Review: Pseudo-abstract: My 2.5 year old daughter and I contracted food poisoning from their hamburgers.

This complaint is going to detail the ugly side of rare occurrences that happen in the food industry, and more importantly Farm Fresh Foods' willingness to make things right. On Friday, November 15, 2013, I purchased a box of Hamburgers from the representative who came to my door. I was not ready to make a full investment of more than that until I researched the company and tried a product that would be a routine buy for me, if things went well. Unfortunately, this is the first and last product I will buy from them, as the hamburgers gave my 2.5 year old daughter and me severe food poisoning. On that Friday evening, I cooked one of the hamburgers for my daughter who was excited to have one after the delivery driver left. About ten hours later, at roughly 4:30am, she awoke and experienced a lot of vomiting. Through the day (Saturday), she was very lethargic, had frequent vomiting sessions every 30-45 minutes, had a "hurt tummy", and did not have a fever. I was not sure if this was because of the hamburger or an illness that may be going around, so I made myself one of the hamburgers on Sunday for lunch as a test case. The hamburger was the only thing that I ate, and low-and-behold, five hours later (before eating anything else) I started to feel queasy. Within two more hours I had started vomiting as well, and within the next four hours I had experienced a more violent series of vomiting than I ever had in my 32 years. This of course was mixed with other severe symptoms that go with gastroenteritis caused by foodborne illness, which I'll spare you the graphic details. After ten more hours of less severe symptoms (my body had already evacuated every possible bit of substance by this time), I only had to endure residu** symptoms until the following day (Tuesday). This episode caused not only my 2.5 year old daughter to contract food poisoning, which can be very worrying for a parent when meat products are involved (salmonella, e-coli, etc), but also caused me to miss a day of productivity at the office (Monday).

Upon calling Farm Fresh Foods' customer service, [redacted] informed me that he had never heard of their products causing food poisoning before except for one time (which I stated was normal, as most companies only receive word of this on rare occasions), which the person had allegedly admitted to not knowing how to cook the product. [redacted] then offered their standard company policy to me, which is to replace any uneaten product. I asked [redacted] if he feels the company policy is enough and adequate in this situation, and he said that in speaking for the company, it was. The money that I paid for the hamburgers is a very small investment of which I'm not worried about recovering, but more-so I'm worried that the company has absolutely no desire to make right the medic** pain and discomfort that my daughter and I experienced by ingesting their product, other than offering their standard exchange for uneaten product. In essence, that means that they feel I should still be responsible in paying for the product that caused the illnesses, but that they would replace the rest (I’m sure this is because they in turn can then return that product to their vendor for a full credit, which allows them to never experience a loss in any revenue). I did not ask S** for a refund (though that and an apology for their product is what I was hoping to hear) or for anything in terms of a replacement or out-of-the-norm occurrence, and simply wanted to find out to what degree the company stands behind their products, and even more important how they rectify problems where people are made sick because of such products. As I mentioned above, I'm sure this type of situation is a rare occurrence, however is one that in every situation facilitates an above-and-beyond apologetic response and a willingness to extend the limit of what will be offered beyond a standard procedure. Unfortunately Farm Fresh Foods failed in this aspect, and I feel it appropriate to let others know in an attempt to better educate them on making their prospective purchases.Desired Settlement: A verbal (to me) as well as public apology here, accompanied by a full refund for the product I purchased and an earnest attempt to modify their current company policy. The new policy should go beyond the standard exchange for uneaten product, when foodborne illness is involved where the product was properly prepared, and offer a full refund if desired along with a written apology that shows they are sincerely sorry for the issue(s) experienced. Food poisoning can be quite serious (especially in children), and Farm Fresh Foods needs to understand the pain that people go through when experiencing this illness.

Business

Response:

we are sorry you feel that our product made you ill.we have decided to refund your $30 back to you.a custermor service rep will be calling you to confirm the refund if you have any questions call ###-###-####

Review: Employee came around our block selling meat out of his work truck, which in fact never had a price labeled on any of the boxes or items, how much the meat was per pound. When I purchased the order of $349, I was never given a receipt. It was only until I filed a complaint with Fresno County Weights and Measures Department that I had found out that they had broken the law. They are to put a price on all their meat per pound, otherwise the customer doesn't know how much he is paying for each item per pound. When I immediately stopped payment on my check, I was called back by their Supervisor [redacted] and in a very rude, harsh tone, was told I was going to have to pay them back a $20 cancellation fee. I told him I had already filed a complaint and to come and pick up all their merchandise. The employee, [redacted], also never gave me a receipt. Another employee came the next day and picked up all the meat and fish. I am asking for a $20 refund from their store because my bank charged me $20 to stop payment on the check.Desired Settlement: I would like a check made out to me ASAP from their company for $20.

Business

Response:

Farm Fresh Foods is a portion controlled company and sells all if its product by the case.If the customer ask how much it is by the pound we would gladly inform them on that information,every customer is entitled to a 3 day buyers right to a cancellation, if for any reason you want to return the product in the 3 days you contact customer service and a pick up will be scheduled ,A stop payment on the check wasn't necessary, once the product is picked up a full refund is given to the customer. farm fresh foods has picked up the product and a full refund was given too the customer,farm fresh foods is charged $25 stop payment fee , we are NOT charging the customer the stop payment fee due to the product being picked up and a full refund to the customer.we do apologize for any inconvenience if you have a questions or concerns please contact the customer dept at ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I would like to know what exempts Farm fresh form B&P code 12024.55 Door to Door salespersons: price statement on packages? The price per pound shall be separately and accurately stated and shall be preceded by the words "price per pound" on each principal display panel of the package, as the term "principal display panel" is defined by regulations of the director adopted pursuant to section 12610. Why is it Farm Fresh sells it meat by the peice per customer serivice representative [redacted].

Being a licenced weights and measure inspector with California Department of Food and Agriculture, I would like to know the answer.

Business

Response:

farm fresh foods is not exempt from B&p code 12024.55, farm fresh foods does have stamps with price per pound displayed on each principle display panel of all packages we sell.

Review: Farm Fresh foods misrepresented the meat product they sold us and did not honor their commitment to pick the meat products up and reimburse our account. The young man who came to the door explained they had deliveries in Arrowhead and wanted to sell what they had left. I explained I only ate organic meat and he said it was grass fed. My husband was assured it was organic. After they left I checked the Farm Fresh foods Web site and it stated, grain fed. I called within the hour I received the product to have them return to pick up the meat. December 15, 2014 @ 5:24 PM. I spoke with their customer service, [redacted], who said the manager could speak to me the next day. I called on Dec.16 at 9:50, spoke with the manager, [redacted] who assured me that since I called during the 3 days cancellation time that he would have the meat picked up. [redacted] said he would get back with me. I kept calling asking for a date to have the meat picked up, December 18, 20,22,23 (4x) and again on the 30th. I even offered to return the frozen meat to them if they would let me know where we could meet. I continued to get the run around stating that the owner, [redacted],would be up pick it up. They have misled me and often just hung up on me as soon as I gave them my name. This company owes me $220.00 and they should be honoring their commitments as well as training their drivers to tell the truth. This business is not ethical and misrepresenting itself.Desired Settlement: $220.00 refund

Business

Response:

We are very sorry for the inconvenience and experience, We experienced a very busy holiday season ,Due to the distance of your location we were unable to get a truck to your location for pick up. Also there was a last minute change of plans for the owners holidays and never made it to big bear. Again we apologize for the delay and experience, we will be sending a refund check for the full amount of $220.00 to the address of ([redacted]) If you have any questions or concerns call at [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They have my phone # in regards to scheduling a product return.

Regards,

Review: On June 25th 2013, a representitive from Farm Fresh Foods Inc. came to our residence in Astoria, Or and asked us if we would like to purchase some product from their company. We informed the representitive that we could not make any purchases until July 5th 2013. The driver went on to beg us to make the purchase so he would not have to return the product to the warehouse and he could make us a good deal on the product.We again explained to him that he could come back on July 5th and we would be more than happy to purchase it then. He stated that we could post date the check for July 5th and that he wouldn't deposit the check until that date. This was done in good faith with him being the representative of this company. We recieve notification on June 27th 2013, that the check had been deposited and fees assertained to the account. We attempted to rectify this through the self proclaimed owner of the company. This was not only not rectified in a satisfactory manner but we were also treated rudely and very unprofessionally by this manager who's name is [redacted]. [redacted] also refused to disclosed the address and phone number to the corporate office so that we could pursue alternate avenues of reclamation and restitution.Desired Settlement: We were charged a $35.00 fee from our bank and a $25.00 fee from Farm Fresh as a result of the unscrupulous practices of this company and their representatives.We also want an apology from [redacted] at Farm Fresh Foods for his disrespectful, arrogant, rude treatment of myself and my wife.

Business

Response:

Farm fresh foods apologizes for the inconvenience,farm fresh foods has a no hold check policy to prevent these type of situations as well as its against the law to do so ,[redacted] is a independent contractor for farm fresh foods any promise made between [redacted] and the customer are between the two of them.farm fresh foods would be more then happy to refund the customer $75.00 for the inconvenience and bank fees. [redacted] apologizes sincerely for any rudeness or unprofessional behavior that might have occurred during there phone conversation.

Farm Fresh Foods inc

1050 pioneer way ste E

El Cajon CA 92020

1-619-588-1197

1877-45-[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. please have the business remitt the seventy five dollars to our address. if it is recieved within 7 to 10 business days then we will consider this complaint resolved..

Regards,

Review: On April 28th my husband purchased a chicken package from a delivery truck driver. We had our wires crossed and it is not something that we wanted to purchase. I called the 800 number on May 1st to inquire how to get our money back. We were well within the 3 day time frame. The young lady I spoke said that someone would be contacting me in 24 hours to discuss our options. My husband called the same 800 number a few minutes later to verify that someone would be calling us back and we would get a refund. They responded yes, somebody would call us Monday (May 4) and we would receive a refund and to not use any of the chicken in the freezer. We did not use any of the chicken and nobody called us back. Since then I have emailed the "info" email address, placed another call to customer service, and emailed the "owner" email address. There has been no response to either email and nobody called back within the stated 24 hours. We would like our money back. We have a freezer full of chicken that we do not plan on eating and would like the $189 that we paid refunded. The lack of response from customer service is very, very frustrating.Thank you.Desired Settlement: I would like somebody to come and get the chicken and to be refunded the $189 that was paid.

Review: The food quality was horrible. The sales person said there was a money back guarantee, but it turns out there wasn't. High pressure sales person lied.Desired Settlement: I would like a refund

Business

Response:

We are vary sorry about your experience and inconvenience with farm fresh foods a customer service rep will be calling you to resolve your problem and refund and pick up the product.

Review: We purchased meat on 9/19/13 from a door to door salesman who stated it was his last sale of the day an.d would give us an extremely good deal. We asked about the quality of the product and return policy. I went on the internet the following morning and discovered that that is the sales pitch they give to everyone and that they misrepresent the product. We immediately put stop payment on the check and sent a certified letter stating we did not want the product and to come pick it up. No response.My husband has called the co. 3 times since then and no aaction. The last call was in Nov. and they said they would get ahold of the driver and have him pick up the meat. It's Jan. and still no action. We just want the meat taken care of.Desired Settlement: Want them to pick up the meat. It is all here.

Business

Response:

We are sorry for any inconvenience we will be having a manager call you and schedule a pick up date that works for both.if you have any other questions please call ###-###-####

Review: I purchased $188.00 worth of beef from a door to door salesman who told us the meat was "grass fed" and pressured me into buying the product. When I sampled it after the purchase, the quality was extremely poor and I realized it was not grass fed or edible so the salesman misrepresented what the product was. I have tried numerous times to contact their customer service and have not been able to get a refund or exchange for a product that is either edible or not filled with hormones. Customer service was been in a word-useless.Desired Settlement: I would like this company to remove the poor quality beef from my freezer, to learn to stand by their products, to learn some basic customer service skills, to educate their salespeople on the products they are selling so they stop committing fraud telling people the meat is grass fed when it is not and for a full refund.

Business

Response:

Farm fresh foods has a no refund policy once the product has been prepared,once any of the product in the order has been cooked or thawed the regular product replacement guarantee will be in effect.farm fresh foods apologizes for any inconvenience farm fresh foods guarantees there product 100% for tenderness and flavor for one full year if for any reason you are unsatisfied ,we will promptly replace or exchange any unused product. written guarantee is stated in our brochure and on our receipts .we are unable to refund the money you have requested, if you would like to have the product replaced at anytime within the year guarantee time please give us a call at ###-###-#### to have a replacement scheduled.we hope we can resolve this matter as soon as possible.

Thank you

Farm Fresh Foods

Cust Service Dept.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I am not satisfied with their response. They completely failed to address the fact that the salesman lied to me when he told me the beef was "grass fed." It is not and I would never have purchased it if he did not tell me that. Also, I have tried numerous times to contact customer service to resolve this issue and have not been able to secure even an exchange, let alone a refund.

Business

Response:

farm fresh foods does not advertise or does it say anywhere on farm fresh foods brochures or website that our product is grass fed, all of our product is grain feed and grass finished all of the product information is located on product box.farm fresh foods has a no refund policy once the product has been cooked, any one has the right to cancel a order within 3 business days of purchases as long as the product is unused and a written letter is sent to farm fresh foods with in the 3 days, after the 3 days or the product has been used then the regular product replacement guarantee will be in effect,farm fresh foods will stand behind there product 100% and would promptly come and replace or exchange your product at anytime.Thank you Farm Fresh Foods Cust Service Dept.

Review: Foolishly, my wife and I purchased product (order #[redacted]), meat & fish, from a vendor selling out of the back of his truck. The price seemed fair, the sales pitch logical, and it came with a written guarantee. The meat was tough, full of gristle, and the fish had the texture and taste of something flash frozen multiple times. Following up on the "guarantee", I called the company, was told the person I needed to talk to was in a meeting and would call me back. That didn't happen so I went to their web sight to file a written complaint only to find they have no link to contact them unless you want to apply for work. Other than social media, Facebook, Twitter, etc. I have no recourse but to file with the Revdex.com, and hope you can bring them to task. Their products are of extremely poor quality, and I hope you can help prevent others from making the same mistake we did. Thanks in advance for your support.

Product_Or_Service: Meat & Fish

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Replacement

Their "guarantee" does not offer a refund, only replacement. If the replacement is as bad as the original product, that is not much of a settlement, but at least we would have the satisfaction of not being ignore by "rip off" vendors.

Business

Response:

We are sorry for the inconvenience with farm fresh foods we do our best to resolve all out our customers issues.We have looked into the situation we have sent your file to Portland office manager and you should be receiving a call within 24 hours if you have any question please contact us at ###-###-####

Review: The food quality was absolutely horrible and not anything near what sales associate described. Its basically mystery meat. However the packaging is very misleading relative to the quality of the actual product. I BBQ'd each of their products and all of them were terrible so this was not one bad piece of meat it was across the board. The meat is fatty and has a very strange and repugnant flavor. The sales person stated there was a money back guarantee if I didn't like the product, but it turns out there wasn't. After speaking to a incredibly rude condescending Customer Service Manager named Blake, who told me and I quote "you sound like a thrifty shopper from Walmart" because I complained that I wasted $125 on terrible meat. At this point he refused to provide me a refund and said I can give you more meat if you like. I told him I don't want more of your terrible product but wanted to send back what I have and would like a full refund as the driver [redacted] stated I could do.Desired Settlement: I would like a full refund and am more than happy to give the product back.

Business

Response:

We are sorry for your experience with our product.All of our product is guaranteed for a years time if for any reason you are unsatisfied we will replace or exchange the product stated in our brochures ,we do not offer money back refunds as it states in our brochure..after I talked to you on the phone I discussed it with the owner and he agreed on refunding your money back if you call and schedule a time and bring the product to our location.please call 1-619-588-1197 and schedule with [redacted].

Review: Purchased 6 boxes of meat from Farm Fresh Foods from driver [redacted] who assured me the product was fully guaranteed for 1 year. Have tried 3 different packages of the product and ALL were tough and full of gristle. Called the 800 number and spoke to Blake who informed me that I was not entitled to a refund due to "Company Policy" and that the only remedy of the problem was to replace the product. After several minutes of discussion, I asked to speak to his manager and was informed that he WAS the boss. He stated that he handles ALL complaints, works 7AM to 7PM seven days a week and was indeed the oracle on such matters and refused any further information. I asked for the name of his boss, but apparently he answers to no one. I asked if he was the president and he then volunteered to give my name and number to his boss but was told NOT to expect a return call from that person. Indeed he was correct - no return call! This company apparently has never heard the term "customer service."Desired Settlement: I see no point in replacing the product due to the quality of meat. This is an inferior product!

Business

Response:

all of our products are guaranteed for 1 year for freshness ,freezer burn packing rips or unsatisfied we will promptly replace or exchange any unused product.and we do not offer money back refunds past the 3 day buyers as it states on our receipts and brochures. we apologize for any inconvenience we have experienced with us and we would still like to come out and exchange your product for product you are happy with if you want to schedule a replacement or exchange please call ###-###-####

Review: I had a meat seller knock on my door stating that my neighbor just bought some steaks and he had some left did I want to see them. I said ok but when he brought them in there was far to many for me to buy and was told he could break them up and sell me what I wanted. I felt pressured some but the guy was fast with sales and friendliness. He stated the meats were premium grass feed free range, guaranteed best steaks. I bought 8 filets and 6 sirloins and 2 lb shrimp for $120.00. I cook often so I ask again if they were good and was assured these were the best and had a one year freshness guarantee. I decided to cook the filet that night and grilled a couple of shrimp with the filet. The shrimp are so salty they are not fit to eat and the filet shrunk to half its size at medium and was to tough to eat and enjoy.Desired Settlement: I have placed a cancel on the check I used to pay for this scam. I would like that to be honored and for someone to come and get this nasty food. I would also like the $25.00 fee for my canceled check.

Business

Response:

we are vary sorry for your inconvenience we would gladly refund you the $120.00 that was spent on our steaks.We will be calling and setting a time and a date to be picking up the remainder of the product.If you have any questions or concerns please call ###-###-####

*manager called customer and left message on 4-9-14*

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I will accept response when I receive canceled check and meat is picked up. Thank you. Pamela

Business

Response:

we have called and left messages to have the product picked up and arrange a refund and haven't received a call back. we will continue to try and contact you to resolve the matter or please call ###-###-#### and ask for Blake to have a pick up scheduled and we will gladly refund your money.

I purchased a package of steaks from this company with the guarantee that they were great and would be refunded if we did not like them. They were terrible.... We only cooked 5 and will not cook the rest. I have called 4 times and no one has yet to return my call to resolve this. The person "[redacted]" says he can't help me.

Review: We purchased a bulk amount of meat (steaks,burgers and sirloins), the representative assured us that the meat met or exceeded FDA requirements. We purchased the meat Oct. 24th and tried it Friday Oct. 25th, the meat was horrible quality and lacked what was promised. That Saturday we contacted the selling rep and he advised us that we would not have any issues getting our money back but that we would have to call the number on the broucher Monday, Oct. 28th.We called Farm Fresh Foods and have had nothing but the run around. They will not refund our money in lei of UN-used meat and they keep promising to replace the meat with better quality(which was promised form initial purchase) and they keep putting the exchange off day after day. It will be now a week and zero results. They are selling inferior meat for outrageous amount of money, they took advantage of our age and our willingness to be trust worthy of the salesman.Desired Settlement: We would like our money back in cash, they already cashed our check. We do not trust a check from this company, unless it is in form of a cashiers check, which is the same as cash.

Business

Response:

We apologize for the inconvenience.We have contacted the customer and exchanged the product on 10-31-13.if there is anything else we can do we can be reached at ###-###-####.Thank you