Dear Dispute Resolution Consultant:We are in receipt of the above-caption complaint, submitted by [redacted] ***, owner at [redacted] [redacted] ***Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concord is a completely independent, third party billing, payment processing and collection agency for [redacted] Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations.We appreciate Ms [redacted] bringing this issue to our attentionWhen Concord loaded Ms***'s account onto our system in November, 2014, a set of fees were provided to us from [redacted] One of these fees is assessed to certain [redacted] Fie sta owners once every five years (a "quinquennial" fee)On 8/19/2015, [redacted] confirmed this fee was incorrectly placed on Ms***'s accountWe regret the error and apologize for any inconvenience this has caused Ms***The fee and all related late charges have been removed and the account has been reset in our system so it will no longer receive this recurring feeA copy of Ms***'s account ledger indicating these changes is included in our responseAdditionally, no data from either Concord or Blackwell Recovery has ever been furnished to the creditreporting agencies regarding Ms***'s account.Our investigation into this issue has allowed us to identify a gap in our proceduresThis issue should have been resolved in when Ms [redacted] first brought it to our attentionThis type of activity does not align with Concord's values; we take great pride in providing world-class service to our clients and their ownersWe have adjusted our procedures to ensure this issue does not happen again and we have taken the appropriate measures to coach and train the employees involvedWhile Ms***'s account has been reset in our system, we will continue to monitor it through the billing cycle to ensure no additional charges related to the quinquennial fee are included.If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, ###-###-####
March 21, 2016Dear Dispute Resolution Consultant:We are in receipt of the above-caption complaint, submitted by [redacted] ***, owner at Sedona PinesPlease consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.We believe this complaint was forwarded to Concord in errorConcord only provides billing andpayment processing services to Sedona Pines and did not have any contact with Ms [redacted] regarding this concern.Since we do have access to Ms***'s account in our system, we can provide an update to her concern: The payment in question was moved to the appropriate account and the late fees that were assessed have been reversedSedona Pines communicated to Ms [redacted] via email on 3-14-The contents of the email were:Good morning Mrs***, please accept our apologies for any confusion -- after reviewing your account I have authorized your payment of $on February 12th be moved to your loan account and we will remove the late feeIf you have any further questions please contact me directly at [redacted] Kaye du Van Vice President Sedona Pines Resort IHighlands Resort.Concord respectfully requests this be removed from our complaint history.If you need any further information or would like to discuss this matter in further detail,please call meat my direct dial phone number, [redacted] Yours truly, [redacted] Contact Center Manager [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11627541, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Revdex.comDan W [redacted] ** [redacted] 08/13/ Dear Dan W [redacted] This message is in regard to a complaint submitted to the Revdex.com about your business on 8/11/by [redacted] This complaint was assigned ID [redacted] This complaint has been closed as resolved If you have any questions, however, we are happy to assist youThank you for your cooperation in this matter and for your support of our self-regulatory goal Regards, Yesenia Villegas Your Revdex.com MESSAGE: [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Not good enough.I should get more than,,"We are sorry".I feel for harassment at place of employment Concord should Pay off this loan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I do not accept this judgement because Georita D [redacted] is liable for this Account in the full and she is already working with an Attorney to get this liability taken care of and I should not be attached to this claim this was cancelled and she is liable
We are in receipt of the above-caption complaint, submitted by *** ***, owner at *** *** at ***Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concorddoing business as *** ***, is a completely
independent, third party collection agency for *** *** offers collection services to its clients within the guidelines of all state and federal laws and regulations.Prior to their accounts being placed with *** ***, *** owners are notified of any delinquencies and of ***'s intent to place the account with an agencyAdditionally, all fees assessed by *** *** are congruent with the contract Mr*** signed with ***. Since Mr***'s desired settlement includes a request to cease contact with him, *** *** has coded his account in our system to cease collection efforts and we will be returning the account back to ***In regards to credit reporting, no information had been provided to the credit reporting agencies prior to Mr***'s complaintMr*** should work with *** to resolve his account.If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, ###-###-####
September 18, 2015Dear Dispute Resolution Consultant:We are in receipt ofthe above-caption complaint, submitted by *** ***, owner at ***
***Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concord is a complete ly
independent, third party billing, payment processing andcollection agency for KrystalCo ncord offers collection services to its clients within the guidelines of all state a nd federal laws and regulationsAs the servicing company, Concord is limited in certain decision making aspects of the co ntract *** signed with KrystalIn this situation, *** concern is with *** l and the sales process when they purchased their timeshare.*** is requesting that Concord cease collection activity on this account while they work out their concerns with l
Please see attached response.October 10, 2017Dear Conciliation & Engagement Specialist:We appreciate the opportunity to review Mr*** concerns.Coral Resorts included a copy of the contract Mr*** signed when they provided Concord verification ofthe debt being disputedIn our correspondence to Mr***, we provided him a copy of this contractMr.*** response simply states he is not liable but he does not provide any evidence to support hisstatement or show where our records are inaccurate.The collections account in our system and the subsequent reporting of the account to the credit reportingagencies is based on the contract signed by Mr*** and verified by Coral ResortsAlthough we believethis information to be accurate, should Mr*** provide additional, specific information as to why hebelieves the information is inaccurate, we will reinvestigate.If you need any further information or would like to discuss this matter in further detail, please call me atmy direct dial phone number, (480) 214-***.Yours truly,Daniel W***
On February 5, Blackwell Recovery placed us in collections. On February 16, we received the notice (dated 2/5/16) from Blackwell Recovery stating the amount owed and that we were in collections. There was days between the date we went into collections and the date we found out we were actually in collections I contacted Blackwell Recovery the same day (2/16/16) to try and resolve this concern (asked them to waive the charge as I did not feel they did anything to recover this amount)They stated they spoke to my wife on 2/10/we did not know we were in collections until we received the notice from Blackwell Recovery on 2/16/16. Blackwell Recovery also called me on 2/22/16, at which time I asked them to waive (response from Blackwell states they have the discretion to waive late charges) the charge of $353.09. The person I spoke to indicated they would not waive the chargeSince we paid the original amount owed to *** *** before they (*** ***) told us it was due, we never realized we were in collections until Blackwell contacted us, so we never took the matter real seriously. Told them we paid and thought that would be it. The mail delayed the payment getting there, and we will not know how long it sat on someone's desk before the payment was opened? We have tried to be reasonable with Blackwell, but they do not want to accept our payment which was only days late
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Not good enough.I should get more than,,"We are sorry".I feel for harassment at place of employment Concord should Pay off this loan
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. Thank you for your assistance and I will consider this complaint resolved
Regards,
*** ***
Please see attached response.AttnConciliation & Engagement SpecialistRevdex.comEMissouri AvenuePhoenix, Arizona 85014RE: COMPLAINT NO.: ***COMPLAINANT: TODD ***OUR ACCOUNT NO.: #***May 15, 2017Dear Conciliation & Engagement Specialist:We are in receipt
of the above-caption complaint, submitted by Todd ***, owner at Krystal C***.Please consider this Concord Servicing Corporation’s (hereinafter “Concord”) formal response.Please know that Concord is a completely independent, third party billing, payment processing andcollection agency for Krystal C***Concord offers collection services to its clients within the guidelinesof all state and federal laws and regulations.Thank you for bringing this matter to our attentionOn receipt of Mr*** complaint, we requesteda copy of the original contract between Mr*** and KrystalAs of today, we have not received acopy of that contractWe have coded Mr*** account in our system as “disputed” and haveremoved it from any collections activity.Should we receive confirmation from Krystal that the contract is still active, we will provide copies to Mr.*** for his review prior to changing the account status.If you need any further information or would like to discuss this matter in further detail, please call me atmy direct dial phone number, (480) 214-7887.Yours truly,Daniel W***Contact Center Manager*** ***
AttnConciliation & Engagement Specialist Revdex.com *** ** *** ***
*** *** *** RE: COMPLAINT NO.: #11815380 COMPLAINANT: *** *** OUR ACCOUNT NO.: #*** November 11, 2016 Dear Conciliation & Engagement
Specialist: We are in receipt of the above-caption complaint, submitted by *** ***, owner at Pueblo Bonito MazatlánPlease consider this Concord Servicing Corporation’s (hereinafter “Concord”) formal response. Thank you for bringing this matter to our attentionPlease know that Concord is a completely independent, third party billing, payment processing and collection agency for Pueblo BonitoConcord offers collection services to its clients within the guidelines of all state and federal laws and regulations. After reviewing Mr*** concerns and researching his account, we determined the last payment we have record of receiving from Mr*** was on 11/18/for his annual dues which were due on 1/2/Subsequently, Mr*** was billed on 10/27/for his annual dues which were due on 1/2/We do not have record of receiving that payment nor do we have record of receiving a payment from him in February To resolve this concern, Concord will need to receive proof of the payment made by Mr*** in February, All that is needed is a copy of the credit card statement or the front and back of the cancelled check used to make the payment. At times, Pueblo Bonito owners will make their annual dues payment at the resortWe reached out to Pueblo Bonito to see if they had record of the missing payment and they indicated they did notOn 11/8/2016, Pueblo Bonito emailed Mr*** to see if he had a copy of the payment that he could send to them and he replied he would look for it and forward it to themAs of today, we have not received confirmation from Pueblo Bonito that they have received proof of payment. While researching Mr*** concern, we placed the account on hold so he does not receive collections efforts from our collection agencyThis hold is set to expire one week from today on 11/18/Should Mr*** need more time to locate his record of payment, we will be happy to extend it another week. *** * *** *** *** *** *** ** *** *** *** *** *** *** *** ***
Once Mr*** locates his record of payment, he can forward it to his contact at Pueblo Bonito or he can send it directly to my attention at *** or to my fax number ***
*** As soon as Concord has received the proof of the payment, we will make the necessary adjustments to Mr*** account in our system. If you or Mr*** need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, *** *** Yours truly, *** *** Contact Center Manager *** *** *** * *** *** *** *** *** ** *** *** *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***
I do not accept this judgement because Georita D*** is liable for this Account in the full and she is already working with an Attorney to get this liability taken care of and I should not be attached to this claim this was cancelled and she is liable
Please see attached response.October 4, 2017Dear Conciliation & Engagement Specialist:We are in receipt of the above-caption complaint, submitted by *** ***, owner at *** ***
*** ***Please consider this Concord Servicing Corporation’s (hereinafter “Concord”)
formalresponse.Please know that Concord is a completely independent, third party collection agency for Coral Resorts.Concord (DBA Blackwell Recovery) offers collection services to its clients within the guidelines of all stateand federal laws and regulations.Thank you for bringing this matter to our attentionWhen we last spoke to Mr*** on 9/27/2017, hedid not indicate he had cancelled this account with Coral ResortsOn receipt of Mr***’s complaint, weplaced his account on a hold status and requested validation of the debt from Coral ResortsEarlier today,we received confirmation from Coral Resorts indicating the obligation is valid and they requestedBlackwell continue to work with Mr*** to resolve the account.We will provide Mr*** with a copy of the validation from Coral Resorts.If you need any further information or would like to discuss this matter in further detail, please call me atmy direct dial phone number, (480) 214-***.Yours truly,Daniel W***Contact Center Manager(480) 214-***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11627541, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.comDan W*** *** ***
*** * *** *** *** ***
*** ** ***
08/13/
Dear Dan W***
This message is in regard to a complaint submitted to the Revdex.com about your business on 8/11/by *** *** This complaint was assigned ID ***
This complaint has been closed as resolved
If you have any questions, however, we are happy to assist youThank you for your cooperation in this matter and for your support of our self-regulatory goal
Regards,
Yesenia Villegas
Your Revdex.com
MESSAGE:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We are in receipt of the above-caption complaint, submitted by *** ***Please consider this Concord Servicing Corporation's (hereinafter "Concord" ) formal response.Please know that Concord is a completely independent, third party billing, payment processing and collection agency
for National Bear Hill Trust, owner of Ms***'s home improvement loanConcord offers collection services to its clients within the guidelines of all state and federal laws and regulations. After reviewing Ms***'s concerns, we have identified two items within Concord's ownership: timeliness of the monthly statement and contacting Ms*** at her place of employmentConcord has been in contact with Ms*** regarding these concernsUnfortunatelyConcord experienced a system issue that delayed the production of Ms***'s monthly statementThat problem has been rectified; on review of the account today, Ms***'s statement for September has already been generatedWe are confident the problem has been resolved and sincerely apologize for any inconvenience this may have caused Ms***Concord does provide additional payment options for Ms*** should she choose to take advantage of themWe offer: payments that automatically draft on her due date each month, a 24-hour website and phone system where she can make her monthly payment without having to mail a physical check each month, or email statements that are sent to her electronically each month. In addition, we accept "bill-pay" payments that are automatically sent by Ms***'s bank each month. We would be happy to assist Ms*** should she choose to utilize one of these payment options.In regards to contacting Ms*** at her place of employment, as soon as Concord was notified that she could not receive calls at work, we removed that contact number from our system and placed a note on her account indicating we do not have permission to contact her at work.The interest rate on Ms***'s loan was set at the time she signed her contract (please see attached). However, National Bear Hill Trust does offer a loan modification optionIf Ms*** is interested in this option, she is encouraged to contact our customer service department to see if she qualifiesOur customer service number is ###-###-#### (M-TH AM-6PM MST and Fri AM-S PM MST). Finally, per the attached loan documents, this loan is a valid obligation Ms*** contractually agreed to when she signed themWe politely decline Ms***'s offer for Concord to payoff her loan. If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, ###-###-####
Dear Dispute Resolution Consultant:We are in receipt of the above-caption complaint, submitted by [redacted] ***, owner at [redacted] [redacted] ***Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concord is a completely independent, third party billing, payment processing and collection agency for [redacted] Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations.We appreciate Ms [redacted] bringing this issue to our attentionWhen Concord loaded Ms***'s account onto our system in November, 2014, a set of fees were provided to us from [redacted] One of these fees is assessed to certain [redacted] Fie sta owners once every five years (a "quinquennial" fee)On 8/19/2015, [redacted] confirmed this fee was incorrectly placed on Ms***'s accountWe regret the error and apologize for any inconvenience this has caused Ms***The fee and all related late charges have been removed and the account has been reset in our system so it will no longer receive this recurring feeA copy of Ms***'s account ledger indicating these changes is included in our responseAdditionally, no data from either Concord or Blackwell Recovery has ever been furnished to the creditreporting agencies regarding Ms***'s account.Our investigation into this issue has allowed us to identify a gap in our proceduresThis issue should have been resolved in when Ms [redacted] first brought it to our attentionThis type of activity does not align with Concord's values; we take great pride in providing world-class service to our clients and their ownersWe have adjusted our procedures to ensure this issue does not happen again and we have taken the appropriate measures to coach and train the employees involvedWhile Ms***'s account has been reset in our system, we will continue to monitor it through the billing cycle to ensure no additional charges related to the quinquennial fee are included.If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, ###-###-####
March 21, 2016Dear Dispute Resolution Consultant:We are in receipt of the above-caption complaint, submitted by [redacted] ***, owner at Sedona PinesPlease consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.We believe this complaint was forwarded to Concord in errorConcord only provides billing andpayment processing services to Sedona Pines and did not have any contact with Ms [redacted] regarding this concern.Since we do have access to Ms***'s account in our system, we can provide an update to her concern: The payment in question was moved to the appropriate account and the late fees that were assessed have been reversedSedona Pines communicated to Ms [redacted] via email on 3-14-The contents of the email were:Good morning Mrs***, please accept our apologies for any confusion -- after reviewing your account I have authorized your payment of $on February 12th be moved to your loan account and we will remove the late feeIf you have any further questions please contact me directly at [redacted] Kaye du Van Vice President Sedona Pines Resort IHighlands Resort.Concord respectfully requests this be removed from our complaint history.If you need any further information or would like to discuss this matter in further detail,please call meat my direct dial phone number, [redacted] Yours truly, [redacted] Contact Center Manager [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11627541, and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Revdex.comDan W [redacted] ** [redacted] 08/13/ Dear Dan W [redacted] This message is in regard to a complaint submitted to the Revdex.com about your business on 8/11/by [redacted] This complaint was assigned ID [redacted] This complaint has been closed as resolved If you have any questions, however, we are happy to assist youThank you for your cooperation in this matter and for your support of our self-regulatory goal Regards, Yesenia Villegas Your Revdex.com MESSAGE: [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Not good enough.I should get more than,,"We are sorry".I feel for harassment at place of employment Concord should Pay off this loan
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
I do not accept this judgement because Georita D [redacted] is liable for this Account in the full and she is already working with an Attorney to get this liability taken care of and I should not be attached to this claim this was cancelled and she is liable
We are in receipt of the above-caption complaint, submitted by *** ***, owner at *** *** at ***Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concorddoing business as *** ***, is a completely
independent, third party collection agency for *** *** offers collection services to its clients within the guidelines of all state and federal laws and regulations.Prior to their accounts being placed with *** ***, *** owners are notified of any delinquencies and of ***'s intent to place the account with an agencyAdditionally, all fees assessed by *** *** are congruent with the contract Mr*** signed with ***. Since Mr***'s desired settlement includes a request to cease contact with him, *** *** has coded his account in our system to cease collection efforts and we will be returning the account back to ***In regards to credit reporting, no information had been provided to the credit reporting agencies prior to Mr***'s complaintMr*** should work with *** to resolve his account.If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, ###-###-####
September 18, 2015Dear Dispute Resolution Consultant:We are in receipt ofthe above-caption complaint, submitted by *** ***, owner at ***
***Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concord is a complete ly
independent, third party billing, payment processing andcollection agency for KrystalCo ncord offers collection services to its clients within the guidelines of all state a nd federal laws and regulationsAs the servicing company, Concord is limited in certain decision making aspects of the co ntract *** signed with KrystalIn this situation, *** concern is with *** l and the sales process when they purchased their timeshare.*** is requesting that Concord cease collection activity on this account while they work out their concerns with l
Please see attached response.October 10, 2017Dear Conciliation & Engagement Specialist:We appreciate the opportunity to review Mr*** concerns.Coral Resorts included a copy of the contract Mr*** signed when they provided Concord verification ofthe debt being disputedIn our correspondence to Mr***, we provided him a copy of this contractMr.*** response simply states he is not liable but he does not provide any evidence to support hisstatement or show where our records are inaccurate.The collections account in our system and the subsequent reporting of the account to the credit reportingagencies is based on the contract signed by Mr*** and verified by Coral ResortsAlthough we believethis information to be accurate, should Mr*** provide additional, specific information as to why hebelieves the information is inaccurate, we will reinvestigate.If you need any further information or would like to discuss this matter in further detail, please call me atmy direct dial phone number, (480) 214-***.Yours truly,Daniel W***
Please see attached response
On February 5, Blackwell Recovery placed us in collections. On February 16, we received the notice (dated 2/5/16) from Blackwell Recovery stating the amount owed and that we were in collections. There was days between the date we went into collections and the date we found out we were actually in collections I contacted Blackwell Recovery the same day (2/16/16) to try and resolve this concern (asked them to waive the charge as I did not feel they did anything to recover this amount)They stated they spoke to my wife on 2/10/we did not know we were in collections until we received the notice from Blackwell Recovery on 2/16/16. Blackwell Recovery also called me on 2/22/16, at which time I asked them to waive (response from Blackwell states they have the discretion to waive late charges) the charge of $353.09. The person I spoke to indicated they would not waive the chargeSince we paid the original amount owed to *** *** before they (*** ***) told us it was due, we never realized we were in collections until Blackwell contacted us, so we never took the matter real seriously. Told them we paid and thought that would be it. The mail delayed the payment getting there, and we will not know how long it sat on someone's desk before the payment was opened? We have tried to be reasonable with Blackwell, but they do not want to accept our payment which was only days late
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Not good enough.I should get more than,,"We are sorry".I feel for harassment at place of employment Concord should Pay off this loan
** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. Thank you for your assistance and I will consider this complaint resolved
Regards,
*** ***
Please see attached response.AttnConciliation & Engagement SpecialistRevdex.comEMissouri AvenuePhoenix, Arizona 85014RE: COMPLAINT NO.: ***COMPLAINANT: TODD ***OUR ACCOUNT NO.: #***May 15, 2017Dear Conciliation & Engagement Specialist:We are in receipt
of the above-caption complaint, submitted by Todd ***, owner at Krystal C***.Please consider this Concord Servicing Corporation’s (hereinafter “Concord”) formal response.Please know that Concord is a completely independent, third party billing, payment processing andcollection agency for Krystal C***Concord offers collection services to its clients within the guidelinesof all state and federal laws and regulations.Thank you for bringing this matter to our attentionOn receipt of Mr*** complaint, we requesteda copy of the original contract between Mr*** and KrystalAs of today, we have not received acopy of that contractWe have coded Mr*** account in our system as “disputed” and haveremoved it from any collections activity.Should we receive confirmation from Krystal that the contract is still active, we will provide copies to Mr.*** for his review prior to changing the account status.If you need any further information or would like to discuss this matter in further detail, please call me atmy direct dial phone number, (480) 214-7887.Yours truly,Daniel W***Contact Center Manager*** ***
AttnConciliation & Engagement Specialist Revdex.com *** ** *** ***
*** *** *** RE: COMPLAINT NO.: #11815380 COMPLAINANT: *** *** OUR ACCOUNT NO.: #*** November 11, 2016 Dear Conciliation & Engagement
Specialist: We are in receipt of the above-caption complaint, submitted by *** ***, owner at Pueblo Bonito MazatlánPlease consider this Concord Servicing Corporation’s (hereinafter “Concord”) formal response. Thank you for bringing this matter to our attentionPlease know that Concord is a completely independent, third party billing, payment processing and collection agency for Pueblo BonitoConcord offers collection services to its clients within the guidelines of all state and federal laws and regulations. After reviewing Mr*** concerns and researching his account, we determined the last payment we have record of receiving from Mr*** was on 11/18/for his annual dues which were due on 1/2/Subsequently, Mr*** was billed on 10/27/for his annual dues which were due on 1/2/We do not have record of receiving that payment nor do we have record of receiving a payment from him in February To resolve this concern, Concord will need to receive proof of the payment made by Mr*** in February, All that is needed is a copy of the credit card statement or the front and back of the cancelled check used to make the payment. At times, Pueblo Bonito owners will make their annual dues payment at the resortWe reached out to Pueblo Bonito to see if they had record of the missing payment and they indicated they did notOn 11/8/2016, Pueblo Bonito emailed Mr*** to see if he had a copy of the payment that he could send to them and he replied he would look for it and forward it to themAs of today, we have not received confirmation from Pueblo Bonito that they have received proof of payment. While researching Mr*** concern, we placed the account on hold so he does not receive collections efforts from our collection agencyThis hold is set to expire one week from today on 11/18/Should Mr*** need more time to locate his record of payment, we will be happy to extend it another week. *** * *** *** *** *** *** ** *** *** *** *** *** *** *** ***
Once Mr*** locates his record of payment, he can forward it to his contact at Pueblo Bonito or he can send it directly to my attention at *** or to my fax number ***
*** As soon as Concord has received the proof of the payment, we will make the necessary adjustments to Mr*** account in our system. If you or Mr*** need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, *** *** Yours truly, *** *** Contact Center Manager *** *** *** * *** *** *** *** *** ** *** *** *** *** *** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint
resolved
Regards,
*** ***
I do not accept this judgement because Georita D*** is liable for this Account in the full and she is already working with an Attorney to get this liability taken care of and I should not be attached to this claim this was cancelled and she is liable
Please see attached response.October 4, 2017Dear Conciliation & Engagement Specialist:We are in receipt of the above-caption complaint, submitted by *** ***, owner at *** ***
*** ***Please consider this Concord Servicing Corporation’s (hereinafter “Concord”)
formalresponse.Please know that Concord is a completely independent, third party collection agency for Coral Resorts.Concord (DBA Blackwell Recovery) offers collection services to its clients within the guidelines of all stateand federal laws and regulations.Thank you for bringing this matter to our attentionWhen we last spoke to Mr*** on 9/27/2017, hedid not indicate he had cancelled this account with Coral ResortsOn receipt of Mr***’s complaint, weplaced his account on a hold status and requested validation of the debt from Coral ResortsEarlier today,we received confirmation from Coral Resorts indicating the obligation is valid and they requestedBlackwell continue to work with Mr*** to resolve the account.We will provide Mr*** with a copy of the validation from Coral Resorts.If you need any further information or would like to discuss this matter in further detail, please call me atmy direct dial phone number, (480) 214-***.Yours truly,Daniel W***Contact Center Manager(480) 214-***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11627541, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.comDan W*** *** ***
*** * *** *** *** ***
*** ** ***
08/13/
Dear Dan W***
This message is in regard to a complaint submitted to the Revdex.com about your business on 8/11/by *** *** This complaint was assigned ID ***
This complaint has been closed as resolved
If you have any questions, however, we are happy to assist youThank you for your cooperation in this matter and for your support of our self-regulatory goal
Regards,
Yesenia Villegas
Your Revdex.com
MESSAGE:
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We are in receipt of the above-caption complaint, submitted by *** ***Please consider this Concord Servicing Corporation's (hereinafter "Concord" ) formal response.Please know that Concord is a completely independent, third party billing, payment processing and collection agency
for National Bear Hill Trust, owner of Ms***'s home improvement loanConcord offers collection services to its clients within the guidelines of all state and federal laws and regulations. After reviewing Ms***'s concerns, we have identified two items within Concord's ownership: timeliness of the monthly statement and contacting Ms*** at her place of employmentConcord has been in contact with Ms*** regarding these concernsUnfortunatelyConcord experienced a system issue that delayed the production of Ms***'s monthly statementThat problem has been rectified; on review of the account today, Ms***'s statement for September has already been generatedWe are confident the problem has been resolved and sincerely apologize for any inconvenience this may have caused Ms***Concord does provide additional payment options for Ms*** should she choose to take advantage of themWe offer: payments that automatically draft on her due date each month, a 24-hour website and phone system where she can make her monthly payment without having to mail a physical check each month, or email statements that are sent to her electronically each month. In addition, we accept "bill-pay" payments that are automatically sent by Ms***'s bank each month. We would be happy to assist Ms*** should she choose to utilize one of these payment options.In regards to contacting Ms*** at her place of employment, as soon as Concord was notified that she could not receive calls at work, we removed that contact number from our system and placed a note on her account indicating we do not have permission to contact her at work.The interest rate on Ms***'s loan was set at the time she signed her contract (please see attached). However, National Bear Hill Trust does offer a loan modification optionIf Ms*** is interested in this option, she is encouraged to contact our customer service department to see if she qualifiesOur customer service number is ###-###-#### (M-TH AM-6PM MST and Fri AM-S PM MST). Finally, per the attached loan documents, this loan is a valid obligation Ms*** contractually agreed to when she signed themWe politely decline Ms***'s offer for Concord to payoff her loan. If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, ###-###-####