Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider
this complaint resolved
Regards,
*** ***
AttnDispute Resolution Consultant Revdex.comNorth 1ih StreetPhoenix, Arizona 85014RE: COMPLAINT No.: #***COMPLAINANT: *** ***OUR ACCOUNT No.: #***March 8, 2016Dear Conciliation & Engagement Specialist:We are in receipt of the above-caption complaint,
submitted by *** ***, owner at *** *** Condo AssociationThank you for bringing this matter to our attentionPlease consider this Concord Servicing Corporation's (hereinafter "Concord") forma lresponse.Please know that Concord is a complete ly independent, third party billing, payment processing and collection agency for *** ***Concord offers collection services under the dba Blackwell Recovery to its clients within the guidelines of all state and federa l laws and regulations.On 2/5/2016, *** *** placed Mr***'s account with Blackwell Recovery and on that day, Blackwell mailed a first notice letter to Mr***On subsequent days, Blackwell attempted to speak with Mr*** via telephoneOn 2/10/2016, Blackwell spoke with Catherine *** who indicated they had mailed a check two days prior and then disconnected the callOn 2/12/2016, a payment was received and processed in the amount of $This amount does not cover the entire amount due on Mr***'s account with Blackwell.The fees assessed by Blackwell are permitted by Mr***'s contract with *** *** and state lawWe respectfully disagree with Mr***'s assessment that Blackwell did nothing to recover the balance due and the fees are not negotiableHowever, Blackwell does have discretion to waive late charges; we encourage Mr*** to contact Blackwell to discuss his options to resolve his account.If you need any further information or would like to discuss this matter in further detail, please call meat my direct dial phone number, *** ***.Yours truly, Daniel ***Contact Center Manager*** ***
Revdex.com:I have reviewed the response sent in reference to complaint ID ***, and find that this resolution will be satisfactory to me contingent upon written confirmation that the $late fee has also been removed from the attached collection notice from Concord's collection division Blackwell RecoveryI will consider this complaint resolved as long as I receive this written confirmation and remain unreported to any credit agencies.Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me assuming they follow through on the actions and cease action and contact if no contract is produced. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Todd ***
Dear Dispute Resolution Consultant:We are in receipt of the above-caption complaint, submitted by *** ***, owner at *** *** *** *** ***Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concord is a completely
independent, third party billing, payment processing and collection agency for *** ***Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations.We appreciate Ms*** bringing this issue to our attentionWhen Concord loaded Ms***'s account onto our system in November, 2014, a set of fees were provided to us from *** ***One of these fees is assessed to certain *** Fie sta owners once every five years (a "quinquennial" fee)On 8/19/2015, *** *** confirmed this fee was incorrectly placed on Ms***'s accountWe regret the error and apologize for any inconvenience this has caused Ms***The fee and all related late charges have been removed and the account has been reset in our system so it will no longer receive this recurring feeA copy of Ms***'s account ledger indicating these changes is included in our response. Additionally, no data from either Concord or Blackwell Recovery has ever been furnished to the creditreporting agencies regarding Ms***'s account.Our investigation into this issue has allowed us to identify a gap in our proceduresThis issue should have been resolved in when Ms*** first brought it to our attentionThis type of activity does not align with Concord's values; we take great pride in providing world-class service to our clients and their ownersWe have adjusted our procedures to ensure this issue does not happen again and we have taken the appropriate measures to coach and train the employees involved. While Ms***'s account has been reset in our system, we will continue to monitor it through the 2016 billing cycle to ensure no additional charges related to the quinquennial fee are included.If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, ###-###-####
March 21, 2016Dear Dispute Resolution Consultant:We are in receipt of the above-caption complaint, submitted by *** ***, owner at Sedona PinesPlease consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.We believe this complaint was forwarded to Concord in
errorConcord only provides billing andpayment processing services to Sedona Pines and did not have any contact with Ms*** regarding this concern.Since we do have access to Ms***'s account in our system, we can provide an update to her concern: The payment in question was moved to the appropriate account and the late fees that were assessed have been reversedSedona Pines communicated to Ms*** via email on 3-14-The contents of the email were:Good morning Mrs***, please accept our apologies for any confusion -- after reviewing your account I have authorized your payment of $on February 12th be moved to your loan account and we will remove the late feeIf you have any further questions please contact me directly at *** *** ** ***Kaye du Van Vice President Sedona Pines Resort IHighlands Resort.Concord respectfully requests this be removed from our complaint history.If you need any further information or would like to discuss this matter in further detail,please call meat my direct dial phone number, *** ***Yours truly, *** ***Contact Center Manager*** ***
Dear Dispute Resolution Consultant:We are in receipt of the above-caption complaint, submitted by *** ***, owner at *** ***Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concord is a completely
independent, third party billing, payment processing and collection agency for *** ***Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations.On 10/24/2014, Concord mailed an annual maintenance statement to Ms*** with a due date of 1/1/This statement (copy included) included a $line item for a hurricane damage assessment. In the attached cover letter from *** ***, the owners of the resort were advised this assessment was voluntaryThe information below is a timeline of events and a summary of recorded telephone conversations between Concord and Ms***:On 12/5/2014, Ms*** contacted Concord to change her mailing addressDuring that conversation, there was no discussion regarding the hurricane assessment or the annual dues. On 1/31/2015, at the instruction of *** ***, Concord removed the $hurricane assessment from owners who chose not to pay the assessmentMs***'s account was part of that process - please see the attached account history.On 2/2/2015, Concord sent a reminder letter to Ms***, advising her of the status of her account.On 2/13/2015, a Concord collections representative contacted Ms*** to remind her of the status of her account and to advise if she made a payment, she would avoid the $late fee that was about to be assessed to her accountDuring this call, Ms*** indicated she was interested in sel ling her timeshareSince Concord is not involved in the purchase or sale of timeshares, the representative gave her the phone number to the resort to discuss her options with the resortThe representative also advised Ms***, per instructions from Hacienda Encantada, her account would need to be current in order for a sale of her timeshare to go throughMs*** inquired about the hurricane assessment and the representative advised her he was only speaking about the $annual maintenance dues that were past dueHe advised Ms*** the hurricane assessment was optionalMs*** indicated she did not want to make a payment on her account at that time and the representative advised her that collection calls would continue.On 3/2/2015, a second Concord collections representative contacted Ms*** and advised that her account was past due for the $annual maintenance duesMs*** advised the representative that she would not be using the timeshare in and she would not be making her annual payment for another couple monthsThe representative advised that collection calls would continue.On 3/13/2015, Ms*** contacted Concord for a balance on her loan account and to confirm Concord had her current addressThe customer service representative informed Ms. *** about the status of her maintenance account and she indicated she had mentioned to the collections representative she would be making her payment in June. On 4/3/2015, Concord sent a reminder notice (copy included) advising the account was in serious default and in order to avoid any further collection activity, to mail in a payment or contact Concord to make payment arrangementsSeveral additional attempts were made through the month of April to contact Ms*** by phone.On 7/10/2015, at the instruction of *** ***, Ms***'s maintenance account was placed with *** RecoveryOnce an account is placed with *** Recovery, Concord's collection and customer service representatives are no longer allowed to assist on the account and all calls rece ived are to be directed to *** Recovery.Ms***'s desired settlement is for *** Recovery collect ion fees and late fees to be refunded. *** Recovery co llection fees are not negotiable and will not be refundedIn regards to the late fees assessed on Ms***'s account, once her account has been brought current with Blackwell Recovery and returned to Concord, we would be happy to discuss her options regarding a possible refund of late charges.If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider
this complaint resolved
Regards,
*** ***
AttnDispute Resolution Consultant Revdex.comNorth 1ih StreetPhoenix, Arizona 85014RE: COMPLAINT No.: #***COMPLAINANT: *** ***OUR ACCOUNT No.: #***March 8, 2016Dear Conciliation & Engagement Specialist:We are in receipt of the above-caption complaint,
submitted by *** ***, owner at *** *** Condo AssociationThank you for bringing this matter to our attentionPlease consider this Concord Servicing Corporation's (hereinafter "Concord") forma lresponse.Please know that Concord is a complete ly independent, third party billing, payment processing and collection agency for *** ***Concord offers collection services under the dba Blackwell Recovery to its clients within the guidelines of all state and federa l laws and regulations.On 2/5/2016, *** *** placed Mr***'s account with Blackwell Recovery and on that day, Blackwell mailed a first notice letter to Mr***On subsequent days, Blackwell attempted to speak with Mr*** via telephoneOn 2/10/2016, Blackwell spoke with Catherine *** who indicated they had mailed a check two days prior and then disconnected the callOn 2/12/2016, a payment was received and processed in the amount of $This amount does not cover the entire amount due on Mr***'s account with Blackwell.The fees assessed by Blackwell are permitted by Mr***'s contract with *** *** and state lawWe respectfully disagree with Mr***'s assessment that Blackwell did nothing to recover the balance due and the fees are not negotiableHowever, Blackwell does have discretion to waive late charges; we encourage Mr*** to contact Blackwell to discuss his options to resolve his account.If you need any further information or would like to discuss this matter in further detail, please call meat my direct dial phone number, *** ***.Yours truly, Daniel ***Contact Center Manager*** ***
Revdex.com:I have reviewed the response sent in reference to complaint ID ***, and find that this resolution will be satisfactory to me contingent upon written confirmation that the $late fee has also been removed from the attached collection notice from Concord's collection division Blackwell RecoveryI will consider this complaint resolved as long as I receive this written confirmation and remain unreported to any credit agencies.Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me assuming they follow through on the actions and cease action and contact if no contract is produced. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Todd ***
Dear Dispute Resolution Consultant:We are in receipt of the above-caption complaint, submitted by *** ***, owner at *** *** *** *** ***Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concord is a completely
independent, third party billing, payment processing and collection agency for *** ***Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations.We appreciate Ms*** bringing this issue to our attentionWhen Concord loaded Ms***'s account onto our system in November, 2014, a set of fees were provided to us from *** ***One of these fees is assessed to certain *** Fie sta owners once every five years (a "quinquennial" fee)On 8/19/2015, *** *** confirmed this fee was incorrectly placed on Ms***'s accountWe regret the error and apologize for any inconvenience this has caused Ms***The fee and all related late charges have been removed and the account has been reset in our system so it will no longer receive this recurring feeA copy of Ms***'s account ledger indicating these changes is included in our response. Additionally, no data from either Concord or Blackwell Recovery has ever been furnished to the creditreporting agencies regarding Ms***'s account.Our investigation into this issue has allowed us to identify a gap in our proceduresThis issue should have been resolved in when Ms*** first brought it to our attentionThis type of activity does not align with Concord's values; we take great pride in providing world-class service to our clients and their ownersWe have adjusted our procedures to ensure this issue does not happen again and we have taken the appropriate measures to coach and train the employees involved. While Ms***'s account has been reset in our system, we will continue to monitor it through the 2016 billing cycle to ensure no additional charges related to the quinquennial fee are included.If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, ###-###-####
March 21, 2016Dear Dispute Resolution Consultant:We are in receipt of the above-caption complaint, submitted by *** ***, owner at Sedona PinesPlease consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.We believe this complaint was forwarded to Concord in
errorConcord only provides billing andpayment processing services to Sedona Pines and did not have any contact with Ms*** regarding this concern.Since we do have access to Ms***'s account in our system, we can provide an update to her concern: The payment in question was moved to the appropriate account and the late fees that were assessed have been reversedSedona Pines communicated to Ms*** via email on 3-14-The contents of the email were:Good morning Mrs***, please accept our apologies for any confusion -- after reviewing your account I have authorized your payment of $on February 12th be moved to your loan account and we will remove the late feeIf you have any further questions please contact me directly at *** *** ** ***Kaye du Van Vice President Sedona Pines Resort IHighlands Resort.Concord respectfully requests this be removed from our complaint history.If you need any further information or would like to discuss this matter in further detail,please call meat my direct dial phone number, *** ***Yours truly, *** ***Contact Center Manager*** ***
Dear Dispute Resolution Consultant:We are in receipt of the above-caption complaint, submitted by *** ***, owner at *** ***Please consider this Concord Servicing Corporation's (hereinafter "Concord") formal response.Please know that Concord is a completely
independent, third party billing, payment processing and collection agency for *** ***Concord offers collection services to its clients within the guidelines of all state and federal laws and regulations.On 10/24/2014, Concord mailed an annual maintenance statement to Ms*** with a due date of 1/1/This statement (copy included) included a $line item for a hurricane damage assessment. In the attached cover letter from *** ***, the owners of the resort were advised this assessment was voluntaryThe information below is a timeline of events and a summary of recorded telephone conversations between Concord and Ms***:On 12/5/2014, Ms*** contacted Concord to change her mailing addressDuring that conversation, there was no discussion regarding the hurricane assessment or the annual dues. On 1/31/2015, at the instruction of *** ***, Concord removed the $hurricane assessment from owners who chose not to pay the assessmentMs***'s account was part of that process - please see the attached account history.On 2/2/2015, Concord sent a reminder letter to Ms***, advising her of the status of her account.On 2/13/2015, a Concord collections representative contacted Ms*** to remind her of the status of her account and to advise if she made a payment, she would avoid the $late fee that was about to be assessed to her accountDuring this call, Ms*** indicated she was interested in sel ling her timeshareSince Concord is not involved in the purchase or sale of timeshares, the representative gave her the phone number to the resort to discuss her options with the resortThe representative also advised Ms***, per instructions from Hacienda Encantada, her account would need to be current in order for a sale of her timeshare to go throughMs*** inquired about the hurricane assessment and the representative advised her he was only speaking about the $annual maintenance dues that were past dueHe advised Ms*** the hurricane assessment was optionalMs*** indicated she did not want to make a payment on her account at that time and the representative advised her that collection calls would continue.On 3/2/2015, a second Concord collections representative contacted Ms*** and advised that her account was past due for the $annual maintenance duesMs*** advised the representative that she would not be using the timeshare in and she would not be making her annual payment for another couple monthsThe representative advised that collection calls would continue.On 3/13/2015, Ms*** contacted Concord for a balance on her loan account and to confirm Concord had her current addressThe customer service representative informed Ms. *** about the status of her maintenance account and she indicated she had mentioned to the collections representative she would be making her payment in June. On 4/3/2015, Concord sent a reminder notice (copy included) advising the account was in serious default and in order to avoid any further collection activity, to mail in a payment or contact Concord to make payment arrangementsSeveral additional attempts were made through the month of April to contact Ms*** by phone.On 7/10/2015, at the instruction of *** ***, Ms***'s maintenance account was placed with *** RecoveryOnce an account is placed with *** Recovery, Concord's collection and customer service representatives are no longer allowed to assist on the account and all calls rece ived are to be directed to *** Recovery.Ms***'s desired settlement is for *** Recovery collect ion fees and late fees to be refunded. *** Recovery co llection fees are not negotiable and will not be refundedIn regards to the late fees assessed on Ms***'s account, once her account has been brought current with Blackwell Recovery and returned to Concord, we would be happy to discuss her options regarding a possible refund of late charges.If you need any further information or would like to discuss this matter in further detail, please call me at my direct dial phone number, ###-###-####