Farmers Insurance

The consumer expressed in his second statement that the personnel at this particular property is at fault for booking these reservation, which is not trueLike we stated in our first response, the guest booked the reservations himself and the reservations came through the CRS (central reservations system)This means that it was either booked online or over the phone with a representative from the Baymont Inn & Suites customer service number hotlineHe did not contact our property directly to make these reservationsWe have proof of this as wellThere was no mistake on our part in terms of booking these reservations, including the 4th one.We will be happy provide the guest with a full refund when he supplies us with proper proof of cancellation, which he stated verbally to us that he had in his possession at homeHe may also use his original booking confirmation as proof that he only booked roomsUntil we receive one of these two things, we cannot move forward with the request.Thanks you,Baymont Inn & Suites Management

Complaint: [redacted] I am rejecting this response because:Photo five you say is the passenger side is in fact the drivers side you can see this as the gentleman's hand and body is zoomed out showing the drivers doorIn previous responses that you have acknowledged the drivers side has the exact same replacement part number as the new part ordered by GMThe DS cap photo shows the break/caliper in the right hand corner on the right side of the rotor where it should be and this cap is damagedThe Passenger side cap photo shows the break/caliper on the left hand side where it should be with no damages to itThe lack of a part number on the passenger side is all evidence that the drivers side was in fact replaced and was under warrantyDue to this evidence I expect a check sent to my address with in ten business days the amount as I have specified in this complaint and the check cleared through my bank before I can stop correspondences on this matter Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have four photos that are uploaded and it is my proof but you need the 5th photo so that you can see both sides of the vehicle clearlyPlease allow me to send one more? additional photo.? The reason why I am rejecting the statements that the company used? is? because I have visual proof that the side that was changed on? my Chevy was the drivers side and that the statement is wrongI understand we all make? clerical mistakes sometimes? but it is clear that Sunrise did in fact change the drivers side and not the passenger sideIn the photos it shows the part number ordered? from GMC Chevy and that it is? in fact the same part number as the drivers sideThe divers side cap is pried on and not the passenger side which is the photo I need to send in addition but the system wouldn't let me for it only allowed four photosThe last photo shows a lack of a part number on the passenger sideThis? proves that the work should have been under warranty.? I am asking for the minimal amount for the loss by them not covering their warrantyI am charging them just the base cost that it cost me to have it replaced.? The drivers side has proof of mechanic work where the passenger side? shows no evidence of mechanical workI was the person who had taken the truck to Les Schwab and had it? inspect the same day and a few minuets later in time drove it to Sunrise and had it replacedI know? which side that? was replaced because it is my? truck and I wouldn't expect the company to remember? the service that I had done there on a specific time and day so that is why I am providing proof so that they can see that the side that was? worked on was the drivers sideIt clearly is just a mistake on the company's part and I look forward to a resolution with them.? ? Sincerely, [redacted]

Date 05-09- To: Revdex.com Att: [redacted] RE: Complaint# [redacted] From: Kevan F*- Farmers Insurance Agent***, in response to your letter dated 05-05-2016there was never an intent to deceive anyone or suggestthe anyone was lying, I was happy that they had the workto do in North Dakota and yes I did send manycertificates of insurance to several different entities, andagain was happy for them that they had the work As of this date I have been informed by our Worker'sCompensation Audit Department that a full return ofpremium check has been issued to the insured and hopethis will bring this matter to a close Regards, Kevon F*

The guest expressed in his statement that he only had rooms reserved, but there were originally room reservations sen through our CRS (central reservations system)When rooms are booked through CRS, this means guest did not contact the hotel directly to reserve the roomsHe either booked online or over the phone with an numberof these rooms were indeed cancelled, but the 4th one was notHe asked to cancel of the rooms, which was done for free of charge, and he was given separate cancellation confirmation numbersSince the last one was not cancelled, he was then later charged as a "no-show" on the night of the reservation.He did in fact call our property separate times and spoke to a manager and also another front desk associate during other callsEach time he was told bout our policy which, without proer proof of cancellation (cancellation confirmation number), we could not refund the amount of $234.08.He also stated that he was not given a cancellation confirmation number, but again, he was given at the time of the call which he provided on the phone at a later dateHe explained over the phone with us that he did not have the last cancellation number in hand and it was at home when he called to request the refundWe never received a follcall with proof of cancellation.It is our hotel policy that we have to proper proof of cancellation in order to refund a guest for a "no-show"reservationAll front desk associates are trained to inform the guest of this policy in the situation that the guest does want a refund for a no-show reservation that was supposed to be cancelledThey were correct to tell him thatWe are a franchise and every hotel has different policiesWe do not expect a guest to already have knowledge on our policy prior to a situation like this, but it was explained to him three different times over the phoneUntil we are provided with the correct cancellation confirmation number, we can no longer move forward with the request to refund this guest.Thank you,Baymont Inn & Suites Management

In the interest of good customer relations and not a agreement on how the damage was caused. We know the damage was not caused in our shop, we willing to pay for half of the repairs or another option is that [redacted] can purchase the parts needed and we install them for free.

Complaint: [redacted] I am rejecting this response because: The statements made by MrF [redacted] are incorrect and borderline a LIE!! he sent certificates of insurance every single year to the North Dakota SECRETARY OF STATE allowing for me to receive my business license, he also sent out insurance certs to every single contractor I performed business with in the state of North Dakota, for him to pretend that we never informed him of this and make us look like a liar creates an entirely different level of anger!!! Just shows the true intent he possessed was to get the sale regardless of the manner he had to perform business I am currently working with members of farmers insurance corporate to resolve this matter but I still believe that he has acted in a manner to deceive our business!!!Sincerely, [redacted]

Attached is pdf of the original work order pulled from customer achived fileThe technician obviously replaced the passenger side as notedCustomers claim of drivers side being replaced is falseNo refund or warranty applies as the failed part on the inspection was the drivers side! All documents are on file for proofThis claim is false! Reimbursment denied!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I have now been renting here for yearsYear renewal they added some amounts to my rent after they made and error and I paid itYear renewal they are at it again and are trying to secretly add a $balance forwardThis management staff and leasing office are worse at everything

I was recruited by a Manpower representative with the understanding I was only looking for a permanent positionAs long as I stayed temporary it was possible I would leave for another opportunityI was told this position was looking for a permanent employee however, it was in the process of being sold and would need to hire on a temporary basis firstI agreed if permanency was the option after the required number of hours for temp to permThe company was sold and months later their response to me is, Its up to the employerAs a matter of fact, no one at Manpower had asked, they were not representing me but their own interest of paymentmonths later I am patient for my own personal reasons, but the time came when I made my exitI worked half of my last day and the company refuses to pay me, saying they are surprised at the way I left

REF# ID ***Sorry for the delay in our response, My name is *** *** GM at Honda of freeholdI personally handled *** *** issue in reference to the MV issue and rental car** *** MV was given to him and rental car was paid by Honda of FreeholdToday Dec*** *** was
notified that his title arrived and was emailed as to how he wanted to receive itI believe at this point the issues are resolved

Complaint: ***
I am rejecting this response because: I am very uncomfortable going to this dealershipI have been treated extremely poorly since signing the lease and treated poorlyI refuse to ever go back and prefer to get my car windshield fixed by someone I trust.
Regards,
*** ***

To Whom It May Concern:When I wrote the auto policy for Ms*** we discussed a bottom line premium that she could afford.In the process of trying to meet the needs of the client, yet not having control over the rating factor the insurance company mandates, I suggested a renters policy to reduce
auto premium and give additional coverage to the insured.Ms*** declined the renters insurance which created the change in the monthly premium amount.I spoke to Ms*** December 29th and expressed my deepest apologies for the misunderstandingI took full responsibility as I always make it my practice to be upfront and transparent with my client.After continued discussion Ms*** decided to stay on with my agency and we came to a mutual agreement that we would remain in contact should there be any changesUpdates or renewal increases.Sincerely,*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***7, and find that this resolution is satisfactory to me
Special thanks to ***, helped me resolving all issues.
Regards,
*** ***

Please see the attached files in reference to the customers concernOn 3-26-vehicle was in for a concern with the drivers side, was diagnosed and repaired for a right front "passenger" wheel hub bearing that was badDrivers side hub bearing was ok at the timeOn 4-5-see attached file-
the customer was in for a simalar concern, it was determined that the left front "drivers side" was bad and required replacementTherefore the limited lifetime warranty did not qualify as the failed part on the second visit was on the opposite side of the vehicle. General Motors or Sunrise Chevrolet accepts no liability for the warranty of the failed hub on the drivers side as it does not qualify for warrantable repairs

Dear Conciliation & Engagement Specialist, I am responding to complaint ID # ***I am sorry to say we were not able to help our client with a decrease in her auto and home insurance It is true that we took a statewide increase Unfortunately, this does effect our long
standing insureds, even if they have not had an accident or ticket in the last three years. I have a lot of clients on a fixed income and living on social security It is a hard discussion to have with our client letting them know that the insurance company has taken a rate increase and it is not the clients fault.Especially since that have not had a ticket or accident The cost of insurance cost has gone up. Our industry has come across some changes within in our industry For one simple example: cars cost more to insure and replace these days We had a client who was rear ended in his BMW and he couldn't believe the repair cost Because of all the electronics and cameras in the car it was a major repair compared to ten years ago if you were rear ended in a BMW without the electronics and cameras. I did review with my staff about the message she had left for me Yes, that was my fault about not getting back to her promptly. I hope that in the future we will be more competitive and we can bring our client back. Thank you again for your time in advance,PetePete G***

Complaint: ***
I am rejecting this response because:Photo five you say is the passenger side is in fact the drivers side you can see this as the gentleman's hand and body is zoomed out showing the drivers doorIn previous responses that you have acknowledged the drivers side has the exact same replacement part number as the new part ordered by GMThe DS cap photo shows the break/caliper in the right hand corner on the right side of the rotor where it should be and this cap is damagedThe Passenger side cap photo shows the break/caliper on the left hand side where it should be with no damages to itThe lack of a part number on the passenger side is all evidence that the drivers side was in fact replaced and was under warrantyDue to this evidence I expect a check sent to my address with in ten business days the amount as I have specified in this complaint and the check cleared through my bank before I can stop correspondences on this matter
Sincerely,
*** ***

Ref# ***This is a update on this case , we are talking with the customer to come to a settlement by early next weekThe customer is fully aware of our intentions and understandsI will update the file next week as to the closure of the complaint.Please call me if you have any
questionsThank you *** ***
*** ***

Attached is pdf of the original work order pulled from customer achived fileThe technician obviously replaced the passenger side as notedCustomers claim of drivers side being replaced? is falseNo refund or warranty applies as the failed part on the inspection was the drivers side! All documents are on file for proofThis claim is false! Reimbursment denied!