Farmers Insurance

Complaint: ***
I am rejecting this response because: I have four photos that are uploaded and it is my proof but you need the 5th photo so that you can see both sides of the vehicle clearlyPlease allow me to send one more? additional photo.? The reason why I am rejecting the statements that the company used? is? because I have visual proof that the side that was changed on? my Chevy was the drivers side and that the statement is wrongI understand we all make? clerical mistakes sometimes? but it is clear that Sunrise did in fact change the drivers side and not the passenger sideIn the photos it shows the part number ordered? from GMC Chevy and that it is? in fact the same part number as the drivers sideThe divers side cap is pried on and not the passenger side which is the photo I need to send in addition but the system wouldn't let me for it only allowed four photosThe last photo shows a lack of a part number on the passenger sideThis? proves that the work should have been under warranty.? I am asking for the minimal amount for the loss by them not covering their warrantyI am charging them just the base cost that it cost me to have it replaced.? The drivers side has proof of mechanic work where the passenger side? shows no evidence of mechanical workI was the person who had taken the truck to Les Schwab and had it? inspect the same day and a few minuets later in time drove it to Sunrise and had it replacedI know? which side that? was replaced because it is my? truck and I wouldn't expect the company to remember? the service that I had done there on a specific time and day so that is why I am providing proof so that they can see that the side that was? worked on was the drivers sideIt clearly is just a mistake on the company's part and I look forward to a resolution with them.? ?
Sincerely,
*** ***

Date 05-09-2016
To: Revdex.com Att: [redacted]
RE: Complaint# [redacted]
From: Kevan F[redacted]- Farmers Insurance Agent[redacted], in response to your letter dated 05-05-2016there was never an intent to deceive anyone or suggestthe anyone was lying, I was happy that they had the workto do in North Dakota and yes I did send manycertificates of insurance to several different entities, andagain was happy for them that they had the work.
As of this date I have been informed by our Worker'sCompensation Audit Department that a full return ofpremium check has been issued to the insured and hopethis will bring this matter to a close.
Regards,
Kevon F[redacted]

To: Revdex.com [redacted] ID #[redacted]
From: Kevan F[redacted] Farmers Insurance Agent12 W Main St Suie #2Rexburg, ld . 83440
[redacted], I am responding your letter dated 4-18-2016 in regards to a complaintfiled by [redacted] of [redacted] ** forWorkman's Compensation Insurance. This...

policy was originally written onJuly 1st of 2007 under the entity of [redacted] LLC for Workman'sCompensation Insurance for the State of Idaho only, sometime in 20111received a call from [redacted] of [redacted] who is my contactperson for [redacted] and was informed that they had beenawarded a job bid in North Dakota and would be sending worker's tocomplete the job. I contacted Farmers Insurance Business office and wastold that would be ok that the State of Idaho and The State of North Dakotahad a Reciprocity Agreement and informed Brandy.
I was not made aware of the extent of work being done until January of2015 when I received a call from [redacted] informing me that they had received aletter from the State of North Dakota requesting them to pay workman'sCompensation Insurance to them and needed to start the process to get a returnof premium. I call our Business Insurance office and was sent 2 emails withseveral questions and an email address where to send the information and a copyof the letter they received from the State of North Dakota These were emailed to[redacted] of [redacted] on Jan 20th 2015 and the second on Jan 212015 for her the submit. I heard no more about it till I was contacted by [redacted] on Feb 3rd 2016 wanted the return of premium and sent me thecorrespondence received from the state of North Dakota and I sent them to ourWorkman's Compensation Ins. Office to process. Our Workman's CompensationAudit Dept. is working to finalize the process for a return of premium. I havecontacted my Senior Underwriter to escalate this process to bring this to a close.
Regards,
Kevon F[redacted]

The consumer expressed in his second statement that the personnel at this particular property is at fault for booking these reservation, which is not true. Like we stated in our first response, the guest booked the reservations himself and the reservations came through the CRS (central reservations system). This means that it was either booked online or over the phone with a representative from the Baymont Inn & Suites customer service 800 number hotline. He did not contact our property directly to make these reservations. We have proof of this as well. There was no mistake on our part in terms of booking these reservations, including the 4th one.We will be happy provide the guest with a full refund when he supplies us with proper proof of cancellation, which he stated verbally to us that he had in his possession at home. He may also use his original booking confirmation as proof that he only booked 3 rooms. Until we receive one of these two things, we cannot move forward with the request.Thanks you,Baymont Inn & Suites Management

The guest expressed in his statement that he only had 3 rooms reserved, but there were originally 4 room reservations sen through our CRS (central reservations system). When rooms are booked through CRS, this means guest did not contact the hotel directly to reserve the rooms. He either booked...

online or over the phone with an 800 number.3 of these rooms were indeed cancelled, but the 4th one was not. He asked to cancel 3 of the rooms, which was done for free of charge, and he was given 3 separate cancellation confirmation numbers. Since the last one was not cancelled, he was then later charged as a "no-show" on the night of the reservation.He did in fact call our property 3 separate times and spoke to a manager and also another front desk associate during other calls. Each time he was told bout our policy which, without proer proof of cancellation (cancellation confirmation number), we could not refund the amount of $234.08.He also stated that he was not given a cancellation confirmation number, but again, he was given 3 at the time of the call which he provided on the phone at a later date. He explained over the phone with us that he did not have the last cancellation number in hand and it was at home when he called to request the refund. We never received a follow-up call with proof of cancellation.It is our hotel policy that we have to proper proof of cancellation in order to refund a guest for a "no-show"reservation. All front desk associates are trained to inform the guest of this policy in the situation that the guest does want a refund for a no-show reservation that was supposed to be cancelled. They were correct to tell him that. We are a franchise and every hotel has different policies. We do not expect a guest to already have knowledge on our policy prior to a situation like this, but it was explained to him three different times over the phone. Until we are provided with the correct cancellation confirmation number, we can no longer move forward with the request to refund this guest.Thank you,Baymont Inn & Suites Management

Complaint: [redacted]I am rejecting this response because: The statements made by Mr. F[redacted] are incorrect and borderline a LIE!! he sent certificates of insurance every single year to the North Dakota SECRETARY OF STATE allowing for me to receive my business license, he also sent out insurance certs to every single contractor I performed business with in the state of North Dakota, for him to pretend that we never informed him of this and make us look like a liar creates an entirely different level of anger!!! Just shows the true intent he possessed was to get the sale regardless of the manner he had to perform business.
 I am currently working with members of farmers insurance corporate to resolve this matter but I still believe that he has acted in a manner to deceive our business!!!Sincerely,[redacted]

Please have the customer repair the chip and forward the bill to [redacted] , we will reimburse her within 5 days of receipt.Richard J[redacted] GM[redacted]

I come to this office in good faith from the review's, but sadly I went to the office and not shortly after the braces were put on my gums became very inflamed and sore to the point where I could barely eat or brush my teeth. I called the office multiple time to explain the pain and they did not care at all. I had to go to a different to remove the brackets and I then began to fight with the insurance company, after it was all settled I received a bill for $1,100 dollars they want me to pay within 4 days. I spoke with Rebecca in regards to this bill and she was nothing but rude and disrespectful to myself and my supervisor and then proceeded to yell and then hung up the phone. I would not recommend this office to anyone or their kids.

Please be advised that the customer has received their plates[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As I have previously stated, I reserved 3 rooms for 2 nights well in advance for the dates in question. I was given a cancellation deadline, of which I called ahead of that deadline to cancel ALL rooms under my name for those dates in question. Their personnel at this site cancelled SOME of the rooms under my name for the dates in question. I was given verbal confirmation from the personnel at this site that ALL reservations were cancelled for the dates in question. Without an electronic or verbal verification for reservations (for example, a reservation number), how am I, as a consumer, able to identify an error on their part for booking a 4th room I did not request? I explicitly called and abided by their policies to cancel ALL rooms I previously requested before their deadline. I do no understand the ambiguity of the situation projected by the Baymont Inn and Suites. They made the mistakes, both in part by reserving a 4th room not authorized by myself and in failing to authorize my request that ALL rooms reserved under my name be canceled for the dates in question. The Baymont Inn and Suites and existing personnel are at fault and need to do what is right, and provide a full refund as previously stated in the original complaint. I will accept nothing less from them at this point in time.
 
Regards,
[redacted]

doc attached

Complaint: [redacted]
I am rejecting this response because:
It took so long to respond to my complaint and the chip...

has not turned into an 20 inch crack and I need my entire windshield replaced. I cannot afford to pay for it out of pocket. I got a quote to replace my windshield by [redacted] for $604.95. I would like Honda of Freehold to mail me a check for this amount so that I can get my windshield fixed asap. I can provide this quote if need be. 
Regards,
[redacted]

Initial Business Response /* (1000, 8, 2016/02/29) */
In response to letter received on Feb 10, 2016. Firstly, please understand that just because you don't see a photo of an area doesn't mean it wasn't inspected. I only take a representative photo when there are several attic hatches like I only...

take a 1 window photo if they are all dated. I did recommend the attic vents be repaired. Which I do have a photo of. Blocked soffit vents in the attic cause Mold to grow and plywood to become discolored. If my recommendation had been followed the moisture issue wouldn't exist in the attic space. I also took photos of damaged shingles that could cause water penetration and water stains in ceilings. We didn't feel the need to take a picture of an empty bucket in the attic because we already had included attic vent photos and shingle repair photos. Were Roofing contractors hired to repair these issues after the inspection?
Secondly, I am wondering why a professional contractor would install a ducted hood exhaust without running the actual exhaust and noticing it was missing. Did the homeowners attempt to do the work themselves? I don't feel I should be responsible for an improper hood installation I wasn't involved with. I do have photos of these issues in the report if they are needed.
Please consider a home inspection is stating the condition of the property on that day not 4 months later. I feel the homeowner is attempting to make me pay for their negligence of following through with recommendations made in the report.
Initial Consumer Rebuttal /* (3000, 10, 2016/02/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am wondering why a professional inspector would go to such lengths to lie, just because they missed something. You showed us every corner of this house. And you especially pointed out that the attic hatches needed sheetrock on them instead of plywood. But you NEVER showed us where this particular part of the attic was or that it was just plywood and needed fixed too.. Is it a little hard to find for someone who doesn't know? Yes. But any qualified home inspector would know where the MAIN attic hatch is in a tri-level and would make sure the new home owner knew where ti was being it is not as obvious as the rest of them. We had to hunt for it a bit. But I know you were never in that part of the attic because there would have been signs of your entry into it if you had been and there were not. Face it, you missed it. At this point in time I could not care less about you paying for fixing it (although I do feel we should be refunding our fees for the inspection at the very least) but I wish you would just be the professional you are supposed to be and admit your mistake. You messed up and missed 600 square feet of attic space.
Final Consumer Response /* (2000, 14, 2016/03/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We will accept this. You have our address where you can send a check.
The reason we are willing to accept this is that the cost of pursuing it further would be significantly more than our damages. We would like people to be aware that hiring someone who is certified and insured really does little to protect the homeowner.
Final Business Response /* (4000, 12, 2016/03/03) */
Contact Name and Title: Jim [redacted], Owner
At this point in time, in the nature of maintaining good business relations with folks in northwest Indiana we are willing to refund the inspection fee of $300 but will not offer to refund the water/dye test for $120.We hope this satisfies the customers complaint fully.
Thanks, Jim [redacted]
OFFER:

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and I would like to see the estimate for parts and labor and then I will decide on what I will contribute towards the payment.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
The explanation from the business is incorrect. When my car was taken in for service the wheel assembly was perfectly fine. When the service rep tried to remove the tire for rotation the entire assembly (where the lug nut)...

goes in came off. This happened while they were trying to remove the tire. The incorrect or damaged threading is the reasoning your service person gave me but they actually broke the part that the nut fits in and hence it was irreparable. Since this damage happened while performing the work it is businesses responsibility to fix this. I had come in for. $25 tire rotation and instead you have imposed a $500 service on my vehicle which was perfectly in working condition before my car went into your garage. It is only fair that the business takes responsibility for this damage and pay for it.
Regards,
[redacted]

In the interest of good customer relations and not a agreement on how the damage was caused. We know the damage was not caused in our shop, we willing to pay for half of the repairs or another option is that [redacted] can purchase the parts needed and we  install them for free.

I responded with in 5 minutes of receiving the complaint, we will repair the windshield for free to the customer. Since we a New car dealer we want to control the cost of replacement. for the windshield. So to recap we'll replace free of charge here at our facility.Contact info Rich J[redacted] Cell [redacted] to arrange window replacement

Review: We recently bought a new home and needed a home owner insurance. This Farmer Insurance office operated by [redacted] was sent to us as one of several choices of insurances with the quotes by the lender company. We didn't want to choose this agent because his quote was high, so we chose our own. At the closing, we was surprised to see him as our representative. We informed to title company and the loan officer it was a mistake. The loan office advised us to go ahead to sign the documents and fixed the problem later.We proceeded to close the house in timely manner. We contacted [redacted] right away and only get haft of the money back of the total of over 1K. We contacted his office since May 2015 and was told they (he) worked on it to get the money back. They made us submit the info of the other home owner insurance we bought. So we did. Basically, we were doubled covered by 2 home owner insurances at the same time which is against the law in CA. After too many phone calls and e-mails to ask for the rest of the money back and we never got talked to [redacted]. He was always not in his office when we called. We said we would stop by his office to pick up the check, and his assistant said he wouldn't be there. His staff, Mr. [redacted] stepped in and promised we would get the check in 6 weeks which was then June 22, 2015. Now it has been 3 months and we still haven't heard a single words from them, I have to fill the complain against this agent.Desired Settlement: I would like to get my money back.

Business

Response:

Message:I will help the customer in any way I can. I have sent the customer a check for the amount of the policy. If they need anything I am willing to help them out. Thank you!

Review: I insured two vehicles with Farmers. In August 2013 one vehicle was totaled in an accident. Since September 2013 until December 2013 Farmers has been charging me for two vehicles. The cost of the over charge is approximately three hundred and eighty-four dollars,plus a fifteen dollar transaction fee. I have the contacted Farmers and who ever I spoke to agreed with the over charge. I was put on hold and the call was terminated. This action, call termination, was repeated. The way the over charge happened is that Farmers would automatically withdraw the money from my checking account. I cancelled that procedure and changed insurance companies. I have Golden One Credit Union records to show of the withdrawls. The Golden One Credit Union alerted me of withdrawals from my checking account.Desired Settlement: Refund the money that I was over charged.