Fashion to Figure

Dear [redacted],
 
Thank you for contacting us. We apologize no one contacted with you about your online order. We looked into it and seen there was no order for you. This is likely to happen when there is a glitch in the network or a spike in online traffic. We have...

refunded you in the amount of $36.86. Please allow 3-5 business for the funds to post in your bank account.
 
If you have any further questions or concerns please feel free to contact us by email at [redacted] or phone [redacted].
 
 
Thank you,
Fashion to Figure
[redacted]

Dear [redacted], Thank you for shopping with us. We apologize for any inconvenience we may have caused. A refund has been issued on 9/**/2016. Please allow 3-5 business day for the funds to post to your account. If you have any further questions please feel free to contact us by email (...

[redacted]) or phone ( ###-###-####). Thank you Fashion to Figure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...

that this resolution is satisfactory to me and the matter has been resolved.I am returning product and would like documentation when the refund takes place for my records.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are responding to a letter that we received on 11-**-14 regarding a product issue. [redacted] purchased the Faux Moto jacket on 9-*-14 from our website. On November **, 2014, [redacted] contacted us about the defects...

her jacket had while she wore it on a daily basis. Unfortunately we will not be able to issued her a refund because it is pass our 30 day return/exchange policy, however as a onetime only courtesy we were willing to exchange the jacket but it is out of stock at this time. Therefore we issued her a partial refund for $6.81 which is 20% off the total price of what she paid for the jacket. If you have any further questions please feel free to contact me by email or phone.
 
 
[redacted]
 
[redacted]
 
 
Thank you,

We have contacted the customer directly to resolve this complaint. We offered to exchange the squeem body shaper which the customer refuses to do so. Our return/exchange policy is as follows: Merchandise may be returned within 30 days of purchase for a refund or exchange for in-store merchandise, as long as a receipt is present, tickets and tags are attached to the items, and the products are otherwise in condition for resale. Jewelry and Squeem body shaper purchases are final and cannot be returned or exchanged. If you have any questions please feel free to contact me by email or phone. Thank you,[redacted]

Good Morning, Thank you for contacting us regarding this complaint. [redacted] has been refund today in the amount of $21.39. Please see attached proof.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As far as the employees and how they spoke with my. What is the outcome of that situation?
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We are sorry to hear  you received a defective item. Please use the attached [redacted] label to send the item back and will we issue a full refund.

Revdex.com:
It's unfortunate that it took lodging a formal complaint to receive a response from Fashion to Figure despite countless attempts. This issue could have been easily resolved. I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

Review: I ordered 2 coats in November from this company, in 2 different sizes. I had to leave the country soon after receiving the order and was not able to use the item I was going to keep or to return the other item within their 30 day return policy. When I returned, I wore the coat I intended on keeping twice and it is completely unraveling!!! The "craftsmanship" is very poor!! There is no way that a coat that has only been worn twice should be unraveling and pilling in the way that it its. It is not acceptable at all and needs to be refunded. I contacted the customer service dept and explained both of my issues as stated above, and was told that, due to my circumstances, I was going to be able to return the items back to the store and had until 1/**/15 to do so. I went to the store on 1/*/15 and was told that there was no record of my being able to return the item past the time frame. I contacted the customer service dept on 1/* and spoke to [redacted] who advised me that there was no notation of my previous call and if I had called in last week I would have been able to return the items. But now because it is a new year I could not return them. I advised her of what I was told by the previous rep and stated that it is no fault of mine that the rep did not make the notations but that is what I was told. I asked to speak to a [redacted] and was transferred to [redacted], who advised me that her title was e-commerce associate and not [redacted] or [redacted]. I again explained the situation and was told that there was nothing that they would do to assist me. I asked to speak to a [redacted] and she hung up on me! I called back and [redacted] answered again and claimed that I hung up on her, which makes no sense as I want my issue to be resolved. Again I asked to speak to am [redacted] and she transferred me to a voicemail. I disconnected the call and called back. [redacted] answered and transferred me to the voicemail again. I called back for a third time and asked why I was being transferred to a voicemail when I requested to speak to a [redacted]. She said the [redacted] on duty was on another call with a customer and would be on the phone for 2 hours! I advised I would wait on hold. I was on hold for almost 30 minutes then mysteriously my call was disconnected again! This is an absolute terrible way to "assist" a customer and I am truly disturbed that they are allowed to treat customers this way. I was never rude nor disrespectful and I e pact the same courtesy to be given to me. I would like a COMPLETE refund for the items that I purchased and I will gladly return them to this company. I will never purchase anything from them again and have and will continue to spread the word about their disturbing behavior and lies towards their customers.Desired Settlement: I would like a complete refund of both items.

Business

Response:

On the behalf of our company, I am responding to an letter that we received from Revdex.com regarding complaint ID# [redacted]. [redacted] contacted our company on 1-*-15 because she wanted to return some items that was purchased on 11-**.14. As an one time courteous we will honor [redacted] return. I have attached a free [redacted] return label which the customer can use to send the items back to our warehouse. Our company policy is as follows: Web and In-Store ReturnsReturns to our web store are free and easy! Items can be returned via mail, or returned or exchanged at our store locations. Outbound shipping charges for your original order are non-refundable. All Squeem and jewelry purchases are final sale.Return Your Web Purchase By MailThere is no charge for a return from the continental US, and shipping and labeling for returns by mail are free. Merchandise must be returned within 30 days of purchase date.If you wish to return an item, please click here: [redacted] after which you will be prompted to enter the phone number you used to place your order and to confirm your shipping and contact information. Press "Get Label" and you will be able to print a [redacted] shipping label. There is no cost or charge to you of any kind.Place item(s) you wish to return inside its bar-coded plastic wrapping, along with our "returns form" that came with your order and place everything into our box. Print the [redacted] label and tape it to the box so it’s clear and visible. To ship your package, visit your local [redacted] for drop-off or call [redacted] and have them pick it up. (That’s it!)IMPORTANT: To return by mail, you MUST save the item wrapping and barcode to include with your return. Please keep a copy of the tracking number from your return label, as this is the only way for you to tell when your package has been received by the warehouse.Returns will be processed within 10-12 business days from the date we receive your package at our warehouse. We credit your account once we receive items and return them to inventory. We can only credit the card used to make your purchase and will send an email confirmation once the credit has been issued. Kindly allow three to five business days for a credit refund to post to your billing statement. You will see a credit from either FTF or Fashion to Figure on your bank statement.The process for international returns is the same as above; however, your shipping label is not prepaid and you will have to account for the cost of shipping to our warehouse.Return or Exchange Your Web Purchase In-StoreMerchandise bought online may be returned to our retail stores within 30 days of purchase. If you wish to return your web product to our stores, make sure you have:· the proper bar-coded plastic wrapping· valid proof of purchase, including a copy of confirmation email showing the last four digits of your credit card;· a valid invoice and/or packing slip (or other proof that the delivery occurred within 30 days prior to your return);· the items otherwise in brand new and resalable condition.Return or Exchange Items Purchased In-Store to a Store LocationMerchandise may be returned within 30 days of purchase for a refund or exchange for in-store merchandise, as long as a receipt is present, tickets and tags are attached to the items, and the products are otherwise in condition for resale. Jewelry and Squeem body shaper purchases are final and cannot be returned or exchanged.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

There is no return label attached.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I made a purchase at the Fashion to Figure in White Marsh Mall in Baltimore Maryland. I was not informed of the return policy, when I returned to the store to convey my issues with the products the salesperson was extremely rude and antagonistic. She also had the audacity to draw my attention to the store policy that was conveniently placed behind the checkout counter behind the salesperson For her to draw my attention to the policy she had to move out of the way for me to see the policy statement. I contacted the manufacturer of the product and I was informed that I was improperly fitted for the product and was given a product that was three to four sizes too small. I contacted the corporate office and was met with the same ineptitude, rudeness and lack of professional and customer service skills. I stated that the product causes extreme discomfort and pain, the response to my complaints was that I needed to break in the material. I am baffled by the idea that I should continue to use a product that causes me bodily painDesired Settlement: I would like for customers to be clearly informed of the store policy. I would also appreciate if customers in urban locations were treated with class and respect and not second class citizens. I also want fashion to figure to hire and train associates with proper etiquette and manners. I would also like to return the product and be given a full refund.

Consumer

Response:

At this time, I have been contacted directly by Fashion to Figure regarding complaint ID [redacted], however my complaint has NOT been resolved because:I was contacted by personnel associated with the corporate office. I was told that they were looking into ways to resolve the issue, but I have yet to receive any information regarding the method by which they hope to solve the problem.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have contacted the customer directly to resolve this complaint. We offered to exchange the squeem body shaper which the customer refuses to do so. Our return/exchange policy is as follows: Merchandise may be returned within 30 days of purchase for a refund or exchange for in-store merchandise, as long as a receipt is present, tickets and tags are attached to the items, and the products are otherwise in condition for resale. Jewelry and Squeem body shaper purchases are final and cannot be returned or exchanged. If you have any questions please feel free to contact me by email or phone. Thank you, [redacted]

Review: I bought a Fall Faux Moto Jacket that was priced $42.00 on september [redacted]. Today on my way to work someone pointed out that my jacket was peeling. I did not snagg my jacket on anything, and I did not rub it against anything. The material just started pealing out of no where. I contacted the customer service department and they told me I would only be able to get $6.00 back from the $42.00 I spent, because it was passed 30 days. The woman then began to make it seem like I was trying to just get money back or scam them by saying, "If you would have called in October, we would have done it for you." I would have gladly sent it back for another jacket or bought another one for the price of that one. This is my only jacket I do not have money to waste like this. They were inconsiderate and basically were brushing me off. So I basically wasted almost 50 dollars that I do not have. I do NOT want this to happen to anyone else so please, something has to be done about their performance. I feel like they care nothing about the customers.Desired Settlement: Another Jacket, and for customers to be accomodated if they are notifying the company that a product was defective.

Business

Response:

We are responding to a letter that we received on 11-**-14 regarding a product issue. [redacted] purchased the Faux Moto jacket on 9-*-14 from our website. On November **, 2014, [redacted] contacted us about the defects her jacket had while she wore it on a daily basis. Unfortunately we will not be able to issued her a refund because it is pass our 30 day return/exchange policy, however as a onetime only courtesy we were willing to exchange the jacket but it is out of stock at this time. Therefore we issued her a partial refund for $6.81 which is 20% off the total price of what she paid for the jacket. If you have any further questions please feel free to contact me by email or phone.

Thank you,

Review: I ordered a dress on Nov. [redacted] 2013, on their website is says it takes about 5-8 business day, I called today to see what happened to my paid order and they said that it had been returned to the warehouse because of an "undeliverable address" and had been sold, that I needed to call Ups, why did they ask for my phone number when I ordered it, why didn't they call me and let me know, and why did they sell it? I didn't return it, it would be different if they had noticed that it hadn't been opened, when customers return item they have to fill out a return form, saying why they returned it, but I didn't, then they say I should have gotten a email with the credit number, for the refund, which I received only after we hung up. she also said that the dress hasn't yet been to the warehouse, so ho is it sold already? and why? I am very furious and disappointed in their lack of customer service, I am sure I am not the only this has happened to, I'm just the first to report it, wish I had the ceo's email so I can tell him how this unfortunate incident that is costing him business when it could have been easily avoided, he needs to hire people who care about his business, not repeatedly saying they will think about it. This isn't the first incident I have had either.Desired Settlement: I want my dress I paid for!!! It is for my Birthday party next Friday, shipped by then at no cost, this was not my fault!

Consumer

Response:

I didn't get my dress or necklace that I wanted, they did refund everything & the initial shipping fee, and I made another order with second air shipping, they also refunded the shipping fee, I would have rather had the dress & necklace but this was the only thing they could do since the dress and necklace weren't available.

Review: On 5.**.2014 I visited the Fashion to Figure website @ [redacted], I viewed a dress and attempted to purchase the dress. I clicked on to the dress/style/desired size - I was prompted to create a Customer Log In Profile which I completed with the personal information required for shipping and processing. I went to the on line "checkout" and entered in my VISA card number , shipping address as well. To finalize the payment for the dress that was in " My Cart" I clicked the "Submit" button. The card processed and the confirmation # quickly flashed accross the screen so fast that I could not print and then the screen grays out and I recieve a message from Fashion to Figure.Com that read " THE SELECTED SIZE AND OR QUANITY IS NOT AVAILABLE". I logged off the website, immediately checking my account and I realized that I was charged $36.86 by Fashion to Figure Company on 5.*.2014 for goods that were not in stock and that I will not receive. I attempted to contact the company on line as it was after business hours and I received a message that read " customer service chat lines currently down, leave a message" . I left a message at 7pm EST on 5.**.2014 and I have not received a call or email back as of the filing of this complaint on 5.*.2014 @ 2:31pm EST. This is erroneous billing practices, no monies or transactions should have been completed by FTF if no goods are being exchanged. This is leaving me with a horrible impression of this business. It is truly unethical to handle business transactions in this manner.Desired Settlement: I would like for the monies to be credited back to my VISA card. Thank You.

Business

Response:

Dear [redacted],

Thank you for contacting us. We apologize no one contacted with you about your online order. We looked into it and seen there was no order for you. This is likely to happen when there is a glitch in the network or a spike in online traffic. We have refunded you in the amount of $36.86. Please allow 3-5 business for the funds to post in your bank account.

If you have any further questions or concerns please feel free to contact us by email at [redacted] or phone [redacted].

Thank you,

Fashion to Figure

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,