Fashionette Beauty Salon

We will honor her request to cease and desist all communication with herShe will receive no more calls or letters from our office in regard to the accounts we have plac [redacted] with us currently

on january 30th, a notice was sent to [redacted] [redacted] and was not returned back to our officewe do not and are not required to keep a duplicate copy of this letteras I stated previously, we have closed this account and no record of said account will be reflected on her credit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Well seeing as you are wrong and won't admit that by law you can not contact people are work or past certain hoursI've taken this to the next step Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint I [redacted] , and find that this resolution would be satisfactory to me I will wait until April 30th for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

We will reach out to [redacted] tomorrow by phone but he is welcome to call [redacted] between the hours o0f 8am-5pm A relative called our office on the 9th and said someone will be calling back on their payday to pay the bill

I'm not sure anything I say at this point is going to pacify [redacted] As I stated previously, Health Alliance is the one who first submitted her account to PRM and then allowed her account to roll into collectionsHer issue is really with them and their previous billing companyif they, Health alliance want to pass the buck onto us, that's just not rightWe did what they asked us to doWe have been in business over years and her statements about illegal actions are just plain falseShe ended up paying the bill because she found it was actually owed like she was told back in October of 2015.what does she want from us? I already told her it isnt on her credit

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Thank you for the recent response to my mom's claim with regard to FidelityI would like to comment on their responseMy mom was never sent a letter from anyone whether it be from the radiology company or FidelityIn fact, when my mom spoke with them as well as later when I also spoke with them — and we requested a copy of our statement/bill — they said that they did not have a copy of the bill nor any contact information from the creditorWe had to call around to the two radiology companies in the area to help determine who was actually not paidIn that regard, please ask Fidelity to send a copy of the January 28th letter to my mom — [redacted] ***We would like this for our fileAgain, she never received it nor was there any mention of such a letter when we both spoke with FidelityThanks so much in this regardAs of two weeks ago, her insurance had not been billedTherefore, I am hoping that they soon bill her insurance to ensure prompt payment and a speedy resolution of this matterThanks for your time and concern in this matter Regards, [redacted]

Dear Revdex.comThank you for resolving my issue with Fidelity Properties, Inc I looked at the website to enter the, "Thank you" message but was not able to.Have a blessed day!Sincerely, [redacted]

We have chosen to close the consumers accounts and return them to the creditorHe will no longer be hearing from our office regarding his deceased wifes debts

[redacted] has five not two unpaid debts placed with Fidelity National CollectionsThere is no record of *** ever contacting our office by either telephone or mail, all communications are documented and saved in our system [redacted] received medical services in Ohio on five separate occasions between Oct 9, and Oct 15, and has debts from two medical providers in OhioNeither signatures or contracts are required in order to receive medical services in OhioThe debts have now been marked as disputed based on your commentsWhen someone disputes a debt placed with our office we are required to provide them with proof of the debt(s) in the form of itemized statements, this is referred to as "providing validation"Once the information has been received from the medical providers it will be forwarded to [redacted] Contact information for Fidelity will be included so that [redacted] can contact us for resolutionOnce the debts have been satisfied, the credit reporting of those debts will reflect accordingly

We were previously the collection agency for [redacted] s and in october of they placed an account with our office for collectionsSince that time they have changed computer systems and collection agenciesTheir new computer system was unable to retain the old records and hence why it has no record of his old accountThe person he spoke with obviously was not there when they previously used our services.we have spoken with their office manager [redacted] and explained the current situation and she tried to retrieve the old records but was not successful We have closed the account and will notify the credit bureau to remove it from their records

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. not satisfied as the response is not the truthAnything to make it seems as though they have done nothing wrongTrying to use scare tactics and liesFor having a cease and desist didn't stop some one from calling me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I have reviewed the consumers account and the call in questionI have no idea why she has not received notices from the creditor or our office in regard to the balances owedWe will address the account reps tone with her and explain a standard of professionalism must always be kept no matter
how irate someone becomes on the phoneWe will supply an itemized list of accounts to the consumer within days and if she pays the accounts, we will remove them from her creditAt this time we will mark them as disputed in accordance with the FCRA

I can understand *** *** frustration as far as getting conflicting responses to her questionsLet me try and explain the confusion and what has transpired and why on October 2, *** *** **ceived a notice from our non default subsidiary called Professional receivables
managementShe contacted our office on October 15th, and stated she would contact her insurance and also thought she may have paidwe instructed her to check into that and get back to us so her account didn't roll into collections at FidelityThe account was on hold for months giving her the opportunity to investigate and respondWe never heard back from her or our client. On March 2nd the unpaid account was loaded into Fidelity Collections and a notice was sent explaining the account from 1-5-was still unpaidAs far as her son, the confusion with our newer account rep *** was over his agehe was at time of service but is now years of age and an adultwe apologize for this confusion and have covered this with our account repThe reason the account is now in Williams name is because he is responsible for his sons medical bills, the same as *** ***s till he turned This account has not and will not be reported the credit bureauI am reviewing all conversations to assure proper compliance with our account repsIf one of account reps was rude or said something inappropriate, I apologize and they will be retrained and reprimanded if necessary. We have been in business years and we take all complaints serious

thank you I will call *** because I dont no y they put her in collecting if she got medicaid...thank u again I will call ***
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
J*** ***

WE APOLOGIZE FOR THE MISUNDERSTANDING THAT TOOK PLACE BETWEEN HER AND OUR ACCOUNT REPWE WILL BE SENDING HER A WRITTEN LETTER IN THE NEXT WEEK STATING THE ACCOUNTS SHE PAID WILL BE REMOVED FROM HER CREDITWE WILL ALSO SUSPEND THE OTHER ACCOUNTS FOR DAYSTHAT WILL GIVE HER AN OPPORTUNITY TO
DECIDE WHAT TYPE OF ARRANGEMENT SHE WISHES TO MAKEIF SAID AGREEMENT IS ENTERED INTO, WE WILL ALSO REMOVE THOSE FROM HER CREDIT AS WELLI HAVE PLACED A HOLD ON HER ACCOUNTS UNTIL OCTOBER 30TH

I have marked her account as disputed in our system and we will not contact her since she is refusing to pay we dont have the authority to write accounts off, she would need to contact her insurance company on why they havent paid and the original creditor if she feels it should be
written off

To clarify, *** ***t was sent a letter on January 28th by our company in regard to the outstanding debtThe creditor has placed a hold on her account and is billing a third party payeeSubsequently no credit reporting will take place on ** *** account unless we are told to proceed by
the creditor at a later dateWe will certainly make a courtesy contact to ** *** if there is a remaining balance after or if it is not paid by her third party payeethat will give her time to resolve before any credit reporting happens

I have spoken with our account rep and he does recall speaking with *** *** about us calling a wrong numberHer number has been removed and we are in the process of pulling the conversation for review and if his tone was not cooperative, we will address that with him.We take all complaints
serious and spend numerous hours covering proper tone and treating people with respect