Fashionette Beauty Salon

I am in receipt of the "response" from Fidelity Properties, Inc. First, I was NEVER told that my account would roll into collections at Fidelity. Best business practice would be to send monthly statements, which I NEVER received. Secondly, Fidelity NEVER asked me who my son's father was, never asked who is responsible for my son's doctor bills. They asked me for my husband's name and place of employment. They then took it upon themselves, and incorrectly so, to put the account in my husband's name. My husband is NOT my son's father and my husband is NOT responsible for my son's doctor bills. And the ONLY reason they would need my husband's place of employment is quite obviously so they could try to attach his wages, which would be illegal, as my husband is NOT responsible for my son's doctor bills. Furthermore, Health Alliance informed me that they received many, many complaints from account holders regarding the business practices of Fidelity. So my incident is not an isolated incident. This shows/proves that Fidelity is NOT an upstanding business. This is not a matter of a "misinformed rep." This is a matter of illegal business practices. So Fidelity's response to my complaint is just "smoke up the chimney," and quite frankly a LIE, and does NOT justify their actions nor their disrespectful attitude, nor their illegal business practices. I suggest an investigation be performed into the way Fidelity conducts business and how terribly they are treating hard-working people. I am a very, very busy person. I do not make a habit of reporting people. However, I pay ALL My bills and have a perfect credit score, so I feel strongly about the inappropriate business practices of Fidelity and feel they should be STOPPED. Should you have any further questions, please let me know. 
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Well seeing as you are wrong and won't admit that by law you can not contact people are work or past certain hours. I've taken this to the next step
Regards,
[redacted]

We will certainly honor Mr [redacted]'s request to not contact him at work. We were not aware it was inconvenient to reach him at his work number.  To clarify though, the FDCPA does allow a collector to contact a consumer at work.

on january 30th, 2015 a notice was sent to [redacted]    [redacted] and was not returned back to our office. we do not and are not required to keep a duplicate copy of this letter. as I stated previously, we have closed this account and no record of said account will be reflected on her credit.

We have neither spoken with or received anything in writing from Ms. [redacted] in regard to this account.  We left 1 message at work and 1 at home. We sent an initial notice on 12/7/2016 to Ms [redacted]s home address which allowed her 30 days to dispute the validity of the debt. That is in...

accordance with FDCPA and nothing we have done is in violation of that Act.  We have no control over what our client does as far as rolling their accounts to collections or how many statement they send prior to them sending it to collections. We will mark her account as disputed and cease and desist all contact to her but her account is still due and owing.

[redacted] has five not two unpaid debts placed with Fidelity National Collections. There is no record of [redacted] ever contacting our office by either telephone or mail, all communications are documented and saved in our system. [redacted] received medical services in Ohio on five separate occasions...

between Oct 9, 2013 and Oct 15, 2013 and has debts from two medical providers in Ohio. Neither signatures or contracts are required in order to receive medical services in Ohio. The debts have now been marked as disputed based on your comments. When someone disputes a debt placed with our office we are required to provide them with proof of the debt(s) in the form of itemized statements, this is referred to as "providing validation". Once the information has been received from the medical providers it will be forwarded to [redacted]. Contact information for Fidelity will be included so that [redacted] can contact us for resolution. Once the debts have been satisfied, the credit reporting of those debts will reflect accordingly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Thank you for the recent response to my mom's claim with regard to Fidelity. I would like to comment on their response. My mom was never sent a letter from anyone whether it be from the radiology company or Fidelity. In fact, when my mom spoke with them as well as later when I also spoke with them — and we requested a copy of our statement/bill — they said that they did not have a copy of the bill nor any contact information from the creditor. We had to call around to the two radiology companies in the area to help determine who was actually not paid. In that regard, please ask Fidelity to send a copy of the January 28th letter to my mom — [redacted]. We would like this for our file. Again, she never received it nor was there any mention of such a letter when we both spoke with Fidelity. Thanks so much in this regard. As of two weeks ago, her insurance had not been billed. Therefore, I am hoping that they soon bill her insurance to ensure prompt payment and a speedy resolution of this matter. Thanks for your time and concern in this matter.
Regards,
[redacted]

We were previously the collection agency for [redacted]s and in october of 2013 they...

placed an account with our office for collections. Since that time they have changed computer systems and collection agencies. Their new computer system was unable to retain the old records and hence why it has no record of his old account. The person he spoke with obviously was not there when they previously used our services.we have spoken with their office manager [redacted] and explained the current situation and she tried to retrieve the old records but was not successful.  We have closed the account and will notify the credit bureau to remove it from their records.

We have chosen to close the consumers accounts and return them to the creditor. He will no longer be hearing from our office regarding his deceased wifes debts.