Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Most Recent MessageDate Sent: 12/27/2017 6:57:01 AMAfter reading Fast Forward Services last two messages in relation to this complaint, we are totally gobsmacked on how a services company could act so badly towards a paying customer. 1. We sent FFS a very specific piture of a fence which was in a metal frame that they agreed to build specifically. We have this agreement by email and text message from their salesman [redacted]. They did not deliver this fence at all. Once they built the fabricated fence and bolted the frame into our stone flooring, they started to wrap the cedar around the frame. It was at this point that we realized they were building a totally different fence. After negotiation we agreed on their design changes as long as no nails or nail holes were visible. We have this email and video footage from [redacted] and my wife [redacted] agreeing to this.. 2. For Fast Forward Services to state that I was aggressive to their employees is slander on me. I would like FFS to provide any proof of evidence that I was ever aggressive to any of their employees. 3. FFS were never stopped from entering our house nor did we keep them waiting for 30-40 minutes. Again, We would like FFS to provide any evidence of this. What we did agree to was after the contract prolonged way past its expiry date that they would have to continue working on the project after 1pm due to our childrens commitment to AM childcare and drs appointments etc in which they agreed to in writing. However, what WE can provide is numerous texts, videos and messages from their owner and employee [redacted] and ** asking their staff to walk off our project and constantly delaying our project at their owners [redacted]s will as they had bigger more lucrative projects to complete. 4. The fence was coating in a Berh waterproof stain. The only part of the fence that is faulty is the gate, which tells me that bad workmanship/ faulty products is a problem which is covered in our contract. It is clear to us that this company is trying everything to get out of its committment to fix their problem, even steeping so low to attack me personally. It says a lot about the company.
Regards,
After reading Fast Forward Services last two messages in relation to this complaint, we are totally gobsmacked on how a services company could act so badly towards a paying customer.
1. We sent FFS a very specific piture of a fence which was in a metal frame that they agreed to build specifically. We have this agreement by email and text message from their salesman [redacted]. They did not deliver this fence at all. Once they built the fabricated fence and bolted the frame into our stone flooring, they started to wrap the cedar around the frame. It was at this point that we realized they were building a totally different fence. After negotiation we agreed on their design changes as long as no nails or nail holes were visible. We have this email and video footage from [redacted] and my wife [redacted] agreeing to this..
2. For Fast Forward Services to state that I was aggressive to their employees is slander on me. I would like FFS to provide any proof of evidence that I was ever aggressive to any of their employees.
3. FFS were never stopped from entering our house nor did we keep them waiting for 30-40 minutes. Again, We would like FFS to provide any evidence of this. What we did agree to was after the contract prolonged way past its expiry date that they would have to continue working on the project after 1pm due to our childrens commitment to AM childcare and drs appointments etc in which they agreed to in writing. However, what WE can provide is numerous texts, videos and messages from their owner and employee [redacted] and ** asking their staff to walk off our project and constantly delaying our project at their owners Roberts will as they had bigger more lucrative projects to complete.
4. The fence was coating in a Berh waterproof stain. The only part of the fence that is faulty is the gate, which tells me that bad workmanship/ faulty products is a problem which is covered in our contract.
It is clear to us that this company is trying everything to get out of its committment to fix their problem, even steeping so low to attack me personally. It says a lot about the company.
Tell us why h To whom it may concern: In response to the Complaint from [redacted]. I would like to say that we have tried everything to make the [redacted] happy during the process of the work we did at their home. We are attaching documentation that was printed from emails with the...
[redacted], which substantiate our response. We marked areas in red and numbered them with the notes indicated below. Mr. [redacted] is trying to make us give a warranty on the natural expansion and contraction of Cedar wood. We explained to him that we cannot warranty acts of nature or the properties of what wood do. The workmanship on the fence in question was is warrantable and backed up by our contract but we cannot warranty wood expanding and contracting. Also, I want it noted that Home advisors has not suspended our account. I am unsure of what started the downward spiral with [redacted], but as you will see in our documentation we had a huge weather delay during his process and we were in communication with [redacted] and [redacted]. I believe Mr. [redacted] could not get over the delays that we had with his job. The biggest being hurricane Harvey in which we repaired his hurricane Harvey damaged the [redacted] home as well. We started and completed his hurricane repairs before the start of the outdoor repairs. I would like to come to a resolution with [redacted] but I do not think that is possible. We stand behind or warranty 100 percent but I do not know anyone who can stop a natural process from happening to wood. Please do not hesitate to contact me if you have any further questions or need anything additional.1) Item marked #1 in red show they are happy with the pergola2) Item marked #2 in red on Paid invoice is the actually amount for their fence which $4422.003) Items marked #3 in red outline a detailed description of exactly what we were doing to try on their fence. The original design changed from what was indicated on our contract.4) Item marked #4 is our contract we underlined the date the contract was signed, our start date and the clause of weather permitting. Our start date was delayed due to the bamboo floors being shipped from California, which was communicated to [redacted]. We also were responding to Hurricane Harvey needs, which occurred on or about 08/29/2017, I personally had a meeting with [redacted] and [redacted] and explained to them that we were putting on hold all exterior work while we were doing hurricane repairs and would resume outside work the first week of October, these are the “bigger jobs [redacted] is talking about”, this decision was made by me and communicated to all of our customer who did not have damage or work related to Hurricane Harvey. The [redacted] were also impacted from the hurricane, in which we did repairs in their home from the damage. Which were completed to their satisfaction on or before 09/30/2017 in which we received payment in full from them. I am also attaching that invoice also marked #4. During our meeting, we gave the [redacted] a concession of $250.00 due to the delay in their project which is indicated on the invoice. We also at our expense had a cleaning service, clean their entire 4 story town home as a gift for the delay. The majority of the work was completed by 10/27 with the exception of punch list items and installing horizontal cedar pickets and staining. Also Marked #4 is the delivery date for his bamboo from the manufacture which arrived in houston on 09/19/20175) Item marked #5 on our response, is a very important email. I had to have a meeting with [redacted] due to the abusive way [redacted] spoke and treated our employees, who would not return to the Jobsite because of his behavior. Mrs. [redacted] responded to our meeting via email indicating [redacted] would no longer be in contact with our team. Which was the only way we would continue the job. Even after the promise was made by [redacted]’ abusive and disrespectful behavior continued. He would not let our employees in the door many times we would wait 30 to 40 minutes for him to open it, or he would not let us have access to the home until after 1: PM when we were trying to complete the punch list, items. We stained his pergola, 5 times to make him happy with the appearance. We explained to him that they selected a semi- transparent stain and was not intended to be a solid color. We tried everything we could to continue to please [redacted] but nothing we did satisfied him. 6) We are attaching our responses regarding warranty marked #6 Thank you,[redacted]Fast Forward Services, LLC832-925-8335 Office281-323-9403 Cell [redacted] ere...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
We have a warranty in place, honor it or remove thefence give us a full refund and we will call it a day. we have written confirmation that you would come out within 7 busienss days of reporting the issue to you to access the situation. You have not been out at all to access our issue. all that we have heard suring this complaint is that you deem this is not a warrenty issue. That you explained to us that this would happen and that I was aggressive to your company workers. Non of this is true and all were asking for is that you honor your waranty, fix our fence that we paid you a lot of money to build or take it away and we call it a day. please be a professional company and fix this issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
Most Recent MessageDate Sent: 12/27/2017 6:57:01 AMAfter reading Fast Forward Services last two messages in relation to this complaint, we are totally gobsmacked on how a services company could act so badly towards a paying customer. 1. We sent FFS a very specific piture of a fence which was in a metal frame that they agreed to build specifically. We have this agreement by email and text message from their salesman [redacted]. They did not deliver this fence at all. Once they built the fabricated fence and bolted the frame into our stone flooring, they started to wrap the cedar around the frame. It was at this point that we realized they were building a totally different fence. After negotiation we agreed on their design changes as long as no nails or nail holes were visible. We have this email and video footage from [redacted] and my wife [redacted] agreeing to this.. 2. For Fast Forward Services to state that I was aggressive to their employees is slander on me. I would like FFS to provide any proof of evidence that I was ever aggressive to any of their employees. 3. FFS were never stopped from entering our house nor did we keep them waiting for 30-40 minutes. Again, We would like FFS to provide any evidence of this. What we did agree to was after the contract prolonged way past its expiry date that they would have to continue working on the project after 1pm due to our childrens commitment to AM childcare and drs appointments etc in which they agreed to in writing. However, what WE can provide is numerous texts, videos and messages from their owner and employee [redacted] and ** asking their staff to walk off our project and constantly delaying our project at their owners [redacted]s will as they had bigger more lucrative projects to complete. 4. The fence was coating in a Berh waterproof stain. The only part of the fence that is faulty is the gate, which tells me that bad workmanship/ faulty products is a problem which is covered in our contract. It is clear to us that this company is trying everything to get out of its committment to fix their problem, even steeping so low to attack me personally. It says a lot about the company.
Regards,
That is agreed on the terms of the contract but there is not a warranty claim in the world that covers acts of Nature.
After reading Fast Forward Services last two messages in relation to this complaint, we are totally gobsmacked on how a services company could act so badly towards a paying customer.
1. We sent FFS a very specific piture of a fence which was in a metal frame that they agreed to build specifically. We have this agreement by email and text message from their salesman [redacted]. They did not deliver this fence at all. Once they built the fabricated fence and bolted the frame into our stone flooring, they started to wrap the cedar around the frame. It was at this point that we realized they were building a totally different fence. After negotiation we agreed on their design changes as long as no nails or nail holes were visible. We have this email and video footage from [redacted] and my wife [redacted] agreeing to this..
2. For Fast Forward Services to state that I was aggressive to their employees is slander on me. I would like FFS to provide any proof of evidence that I was ever aggressive to any of their employees.
3. FFS were never stopped from entering our house nor did we keep them waiting for 30-40 minutes. Again, We would like FFS to provide any evidence of this. What we did agree to was after the contract prolonged way past its expiry date that they would have to continue working on the project after 1pm due to our childrens commitment to AM childcare and drs appointments etc in which they agreed to in writing. However, what WE can provide is numerous texts, videos and messages from their owner and employee [redacted] and ** asking their staff to walk off our project and constantly delaying our project at their owners Roberts will as they had bigger more lucrative projects to complete.
4. The fence was coating in a Berh waterproof stain. The only part of the fence that is faulty is the gate, which tells me that bad workmanship/ faulty products is a problem which is covered in our contract.
It is clear to us that this company is trying everything to get out of its committment to fix their problem, even steeping so low to attack me personally. It says a lot about the company.
Tell us why h To whom it may concern: In response to the Complaint from [redacted]. I would like to say that we have tried everything to make the [redacted] happy during the process of the work we did at their home. We are attaching documentation that was printed from emails with the...
[redacted], which substantiate our response. We marked areas in red and numbered them with the notes indicated below. Mr. [redacted] is trying to make us give a warranty on the natural expansion and contraction of Cedar wood. We explained to him that we cannot warranty acts of nature or the properties of what wood do. The workmanship on the fence in question was is warrantable and backed up by our contract but we cannot warranty wood expanding and contracting. Also, I want it noted that Home advisors has not suspended our account. I am unsure of what started the downward spiral with [redacted], but as you will see in our documentation we had a huge weather delay during his process and we were in communication with [redacted] and [redacted]. I believe Mr. [redacted] could not get over the delays that we had with his job. The biggest being hurricane Harvey in which we repaired his hurricane Harvey damaged the [redacted] home as well. We started and completed his hurricane repairs before the start of the outdoor repairs. I would like to come to a resolution with [redacted] but I do not think that is possible. We stand behind or warranty 100 percent but I do not know anyone who can stop a natural process from happening to wood. Please do not hesitate to contact me if you have any further questions or need anything additional.1) Item marked #1 in red show they are happy with the pergola2) Item marked #2 in red on Paid invoice is the actually amount for their fence which $4422.003) Items marked #3 in red outline a detailed description of exactly what we were doing to try on their fence. The original design changed from what was indicated on our contract.4) Item marked #4 is our contract we underlined the date the contract was signed, our start date and the clause of weather permitting. Our start date was delayed due to the bamboo floors being shipped from California, which was communicated to [redacted]. We also were responding to Hurricane Harvey needs, which occurred on or about 08/29/2017, I personally had a meeting with [redacted] and [redacted] and explained to them that we were putting on hold all exterior work while we were doing hurricane repairs and would resume outside work the first week of October, these are the “bigger jobs [redacted] is talking about”, this decision was made by me and communicated to all of our customer who did not have damage or work related to Hurricane Harvey. The [redacted] were also impacted from the hurricane, in which we did repairs in their home from the damage. Which were completed to their satisfaction on or before 09/30/2017 in which we received payment in full from them. I am also attaching that invoice also marked #4. During our meeting, we gave the [redacted] a concession of $250.00 due to the delay in their project which is indicated on the invoice. We also at our expense had a cleaning service, clean their entire 4 story town home as a gift for the delay. The majority of the work was completed by 10/27 with the exception of punch list items and installing horizontal cedar pickets and staining. Also Marked #4 is the delivery date for his bamboo from the manufacture which arrived in houston on 09/19/20175) Item marked #5 on our response, is a very important email. I had to have a meeting with [redacted] due to the abusive way [redacted] spoke and treated our employees, who would not return to the Jobsite because of his behavior. Mrs. [redacted] responded to our meeting via email indicating [redacted] would no longer be in contact with our team. Which was the only way we would continue the job. Even after the promise was made by [redacted]’ abusive and disrespectful behavior continued. He would not let our employees in the door many times we would wait 30 to 40 minutes for him to open it, or he would not let us have access to the home until after 1: PM when we were trying to complete the punch list, items. We stained his pergola, 5 times to make him happy with the appearance. We explained to him that they selected a semi- transparent stain and was not intended to be a solid color. We tried everything we could to continue to please [redacted] but nothing we did satisfied him. 6) We are attaching our responses regarding warranty marked #6 Thank you,[redacted]Fast Forward Services, LLC832-925-8335 Office281-323-9403 Cell [redacted] ere...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
Regards,
We have a warranty in place, honor it or remove thefence give us a full refund and we will call it a day. we have written confirmation that you would come out within 7 busienss days of reporting the issue to you to access the situation. You have not been out at all to access our issue. all that we have heard suring this complaint is that you deem this is not a warrenty issue. That you explained to us that this would happen and that I was aggressive to your company workers. Non of this is true and all were asking for is that you honor your waranty, fix our fence that we paid you a lot of money to build or take it away and we call it a day. please be a professional company and fix this issue.