Fast Signs Reviews (%countItem)
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Address: 7080 W State Road 84 STE 7, Davie, Florida, United States, 33317-7368
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Did not deliver design on time nor was it designed like I asked.
I've reached out to fast signs on 07/23/2018 for a new business opening soon design, I paid in full $160. *** the designer went over the work and gaurnenteed me the design in two days 07/25/2018.than when I received the design I asked him to correct the color and wording he assured me it would be ready by 5pm 07/25/2018 it wasn't I didn't receive anything. I call many times no answer, I sent a email. I called the next day 07/26/2018. I ask Mr. the designer how come I haven't received my design, Mr. states he had to put my design to the side because they had a charity foundation non profit design too do. I replied to Mr *** this is very unprofessional I paid in full for my work to get a coming soon design done. Mr *** replies,than you don't open till September anyway,he than claims to changes the color and wording and send me the copy, after so many attempts he still didn't get the wording right, I still didn't receive the original image by deadline the business is supposed to have a coming soon banner up. 07/31/2018 I come to fast signs location *** Davie fl, at 9am and ask for a refund from a Mrs ***. I informed them of the *** on behalf of the designer ***. I notified I was not satisfied, no communication, no accommodation, I'm not satisfied and I didn't receive what I wanted .Mrs. than denies me a refund and claims to have sent me a original on 07/30/2018 @8:45am .however I never received a email, nor did anyone attempt to call or confirm I received anything. As I'm waiting patiently for them too correct my work.I am not satisfied with the business, I'm requesting a refund
A refund of $***.00 they did not deliver design or deadline. They were very unprofessional, terrible communication and customer service skills. There receipt specifically says ( we gaurnentee your satisfaction or we make it right). I'm asking they make it right and refund my money because I am not satisfied with this company nor do I want to do service with them
The clients complaint is proven incorrect with all of the evidence in our point of sales system (attached).
Every communication is time stamped none of which add up to the clients accusations. The
clients order was for 1.5 hours of graphic design time. There was no communication in regards
to a due date. Furthermore, it is proven in the time stamps of the order history that the turn
around time for the digitalization of the clients design was fast and timely.
Client states no design was recieved prior to 7/26/2018 - Order history shows design was
first sent on 7/24/2018. Change requests were not asked for until 7/27/2018 and were made
and corrected same day. Again minor changes were requested and made twice on 7/31/2018.
An orignal editable file was provided via e-mail (attached) on 7/30/2018 upon request and more
changes being requested.
The client also states that the payment was made in full. Time stamps of order history show
*** dollar deposit payment was made, the design was sent, then the payment was completed,
(All within three days of order creation.) At the same time of payment completion the client stated
how much she loved the design. It was not until the next day that request were made for changes.
Although the design time had surpassed *** paid time, 1.5 hours, we worked with the client and
made mulitple changes (color, wording, etc).
Shortly prior to recieving the Revdex.com notice in the mail (8/6/2018), the client came into our
business and requested another change to the design stating that she had been
miscommunicating via e-mail. We honored yet another change and again provided the editable
design files to the client. The client stated she would not return and would take her business elsewhere.