FastMed

Today 11/3/21 around 1:20 pm I went into Honor Heath FastMed Urgent Care on McDowell Rd in Scottsdale AZ for my yearly Tuberculosis skin test (TB). As I was called back to receive my skin test, staff had set up an open area for administration and all supplies including medication appeared to be ready for administration. While the MA prepped my skin for the TB tests, I noticed her syringe of what was supposed to be 0.1 ml of purified protein derivative appeared to be 0.5 ml of a cloudy substance that I was unfamiliar with seeing when getting a TB test done. As I informed the MA of my concerns, she made it apparent that she was not happy with my questioning her accuracy of medication administration. She condescendingly explained the vial she had taken the medication from was the correct medication and the correct dosage. As a current MA, CNA, and healthcare worker for the last 20 years and currently a nursing student who is qualified to provide TB tests and do them periodically, I am aware of the importance in providing safe medication administration. Knowing I was skeptical about the administration of what appeared to be the wrong medication and dosage for the TB test I was requesting, I went ahead and let the MA inject the formula intradermally into my lower right arm. After the administration I proceeded to express my concerns about what was just injected under the surface of my skin and explained that I was aware of how the TB test was to be administer and how much was to be injected under the skin. While my gut and knowledge of this test was telling me that it was a medication error on the MA's part, I still felt bad for questioning her training and that maybe I was just being paranoid since I knew her training stresses the importance of safe medication administration. While I returned to the waiting area for my paperwork the MA called me back once again and took me into a room to let me know that she did make an error and provided me with the incorrect vaccine and dosage of medication which turned out to be 0.5 ml of the tetanus vaccine instead of what was supposed to be 0.1ml of PPD. She then stated she informed the current provider on duty and that I could still get the TB test done and there would be no interaction with the incorrect medication she had just provided. While I understand the stress on the healthcare workers in the current covid situation, it is extremely important to stress to healthcare workers who are providing care to take the proper steps in providing safe medication administration and maintaining healthcare protocols set in place to reduce medication errors. I am incredibly lucky I have no allergies to either of these vaccines but will continue to monitor for any adverse reactions that may or can occur. Before I left the facility I did request to speak to the attending PA about the medication error, have it documented, and also expressed the importance of safe medication administration. This PA made me feel if my concerns we not warranted or important. I wish I would have remembered the PA's name because I would have provided it here along with the MA as well. While these healthcare workers who seemed to not care about the unfortunate medication error that was provided to me under their care, along with the welfare of my health or my concerns, I feel that this review is well warranted and needs to be documented and shared. To the healthcare workers who provided me with such poor care and made me feel like my concerns were insufficient, please remind yourself that you took to the medical profession to promote heath and safety to the public. This unfortunate circumstance that you did not even pay the slightest mind to could have ended up worse or even with a death. Please provide better care and training for staff.

Hello FM staff,

We were in the Mesa clinic (Address: 835 W University Dr, Mesa, AZ 85201) on Thursday 10/21/2021 for daughter to be seen.

We were charged two times for one visit: 1 for $40 on Debit Card and another $40 on Credit Card.

At the same time, we requested a refund of one charge, and the front desk clerk said that the refund would occur within 1-3 business days. This has not been refunded on either card as of 11/2/2021.

Secondarily, Colette Carlson was refused service and the office staff said they would refund all charges on both cards that day. Either charge has not been refunded on either card as of 11/2/2021.

I am writing in an attempt to resolve this issue in writing and requesting a refund on both debit and credit cards.

See FastMed guarantee from J Pendola
https://www.google.com/maps/uv?pb=!1s0x872ba78cb6418669%3A0x1ec5e948db52b1a2!3m1...⇄

Dr. Stephens and her staff were wonderful. Dispite being super busy, I got excellent, thorough and compassionate care.
She went beyond and made sure everything was addressed.

Thank you all for taking such good care of us.

Leslie Read

First let me say that this service is great when you do receive it. The main issue I have is timelyness (if that can be a real word). It takes so long for the providers to see you. Even when there are no other patients in the building. Why do they make you wait so long?

I took my son in to fastmed per my family doc, basically I paid 89.00 for a zpak! The person who checked him out didn’t even look behind his tongue to see the sore, reddening around the sore and white in center! Had she seen the strep she would have given him augmentin not a zpak which he finished yesterday but the sore is still there just not as red! She told him say ah and was more concerned with outside of neck! Patient Nicholas Magnuson was seen last Thursday at your 7th street and bell location in Phoenix arizona

This was resolved

Hello [redacted] ,We are looking into this and will contact you directly to resolve the issue of billing and collectionsThank you for your understanding- Reuel H***

This has been resolved The client has been contacted by our billing department - [redacted] 6/19/17Thank you for your email I am verifying information with our billing dept I believe there was an invoice in the mail before it was resolved I will update as soon as I can

There was no resolution offeredI am unable to accept nor reject latest correspondence from CompanyThis shall serve as my response to Revdex.com's request

Hello [redacted] , We are looking into this and will contact you directly to resolve the issue of billing and collectionsThank you for your understanding - Reuel H***

Visited FastMed in Winston Salem, NC on 1/26/Was told I needed to pay $at that time because I had a high deductible insurance plan I paid this and was given a piece of paper that states "In the event today's estimated responsibility is higher than your final patient responsibility, FastMed will issue a refund check within days" When reviewing my insurance claims online this week, I noticed that my insurance actually paid 100% of the bill and my patient responsibility was $ It has been days since that visit and still no refund I have called FastMed twice and been directed to voicemail because "all representatives are busy but leave a voicemail and we will return your call in business day"It has been multiple business days and no call backVery frustrated with this company

I received a message from the business that a refund check for the original amount would be issued in weeksI have heard this from them before I will not consider this claim resolved until I am in possession of my refund with interest It has been nearly six months If I had been a client of theirs and owed a bill, it would have been reported to collectionsSo, advising me again then a check would be sent in two weeks is not an acceptable resolution

This is being reviewed I will submit a final response once I have a resolution

[redacted] [redacted] [redacted] Revdex.com: I have not heard anything else from themI spoke to several people there and went through their proper channels but they did not leave me satisfied and have heard nothing else [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Location on Happy Valley Road, Glendale AZ. Went with swollen ring finger, x-rays taken and diagnosed with broken finger, splinted and follow up visit in 1 week. Swelling worse, more x-rays taken and still diagnosed as broken. Had to have wedding ring cut off. Went to hand surgeon who x-rayed and said NOT broken. Increased swelling due to immobilization of finger due to splinting. Billed me almost $400.00. Wrote letter stating that I would not be paying this bill and the reasons why. Also released records from hand surgeon in support. Dr. called to discuss but was never in office when I tried to call back numerous times. Fastmed has now sent file to collection company with request to report to credit agencies. Fraudulent treatment and billing practices!

We are attempting to contact the patient and work out the issue with
them. We have responded to them on a number of occasions and it is clear to me that they do not understand the insurance process despite our best efforts to explain it to them. We have removed the claim from collections
Here is the statement from our billing office manager:
I do not think we did anything wrong but just the language used when patients have dual insurance coverage, it can be confusing when they are told they will not have to pay anything(co-pays, co-insurance and deductibles are still involved.)
This patient has dual coverage and did not pay the co-pay up front, which is with dual insurances. I believe it is how the front desk states that the patient will not have a co-pay because they do have insurances. According to the patient they tried to pay at least occasions and they feel they were falsely informed by our staff
The patient was taken out of collections and just charged the co-pay amount per conversation with patient… in resulting in probably another miscommunication
Medical insurance billing is very complicated even for the most seasoned professional. We have tried to work with this patient in good faith and will continue to do so
Dr ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We will have someone reach out to the client as soon as we have a resolution CH***

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Revdex.com:
I have not heard anything else from themI spoke to several people there and went through their proper channels but they did not leave me satisfied and have heard nothing else
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