FastMed

In February, 2015, I brought my son to the FastMed Urgent Care on 22nd street and Craycroft in Tucson, Arizona for an ear infection At the time he had health insurance About a month later I received a bill from them stating I owed over $for the visit I called and spoke to the billing department regarding the issue and told them to bill his insurance, they said they would do it and said they would contact the office we went to and tell them to make sure they remember to bill the insurance company next time I thought it was handled Well to my surprise, it was not handled It is now the end of June and I just received a call from a collection agency demanding I pay $for my son's visit And that the bill has been put on my credit I am now in the process of waiting for a call back from the billing department of FastMed Urgent Care I am furious with this companyI will never ever go back to this urgent care again

Hello ***, thank you for letting us know about your billing issue Billing can be complicated so we would really like to understand the details Please contact me at ***@***.***at your earliest convenience Thanks again.*** ***,
MBAChief Compliance Officer, Privacy OfficerRegional President, NCFastMed Urgent Care

Hello ***, thank you for letting us know about your billing issue Billing can be complicated so we would really like to understand the details Please contact me at ***@***.***at your earliest convenience Thanks again.*** ***, MBAChief Compliance
Officer, Privacy OfficerRegional President, NCFastMed Urgent Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I thought I had a resolution but they sent me another invoice three days after speaking with themI spoke to a lady two days ago that said she will correct the invoice and I should no longer have a balanceI hope this solves the problem

Issue has been resolved.

I was seen at a fast med in Garland TX and was told that I did not have to worry tricare insurance was confirmed. I was than taken to the back to get seen. I was told I would be given a pregnancy test which I declined as I have been confirmed by 3 doctors that due to my prior surgery (hysterectomy) I could not have children. The doctor says its possible I stated again nope I do not have a chance unless I am the virgin Mary. I see I was still billed for a pregnancy test and a vaginal exam that never happened. From intake to exit I was seen in less than 30 mins. Never took off cloths given a exam just to pee in a cup and sounds like you have a yeast infection or a early uti. Given a prescription and sent on my way. Than received a bill for a vaginal exam and pregnancy test. Never going to this place again also they thanked me by sending me a 180 bill for multiply services and threatened to put bill on my credit report.

Hello [redacted],
We are looking into this and will contact you directly to resolve the issue of billing and collections. Thank you for your understanding.
 
- Reuel H[redacted]

This was resolved.

I received a message from the business that a refund check for the original amount would be issued in 2 weeks. I have heard this from them before.  I will not consider this claim resolved until I am in possession of my refund with interest.  It has been...

nearly six months.  If I had been a client of theirs and owed a bill, it would have been reported to collections. So, advising me again then a check would be sent in two weeks is not an acceptable resolution.

Hello [redacted],We are looking into this and will contact you directly to resolve the issue of billing and collections. Thank you for your understanding. - Reuel H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I confirm that I received a check from FastMed that refunds the $25.00 co-payment I made in April 2014. I am truly offended, however, by FastMed's statement, here and in the letter of "apology" they sent: "Our representative received the claim number from patient but did not receive any insurance information." Blaming me for not providing "insurance information" is offensive on its face, plus it is a LIE. I scanned everything I sent to FastMed, and so I know that on July 08, 2014, I sent them a copy of the letter from [redacted]. On [redacted]'s LETTERHEAD, this contained the claim number, the policyholder's name, the name of the underwriting company, other relevant dates and information, and the name, signature, address, phone number, fax number, and email address of a claims technician. What other "insurance information" could I possibly have provided?! Besides, from the time I called on June 04, to when I contacted them in writing on July 08, to September 16 when [redacted] starting calling them directly, until after I filed this complaint with the Revdex.com on October 27—why in all that time could FastMed NOT have picked up the phone or written back to me in a way that acknowledged me or that responded constructively? Only when the Revdex.com held their feet to the fire did they even begin to show awareness of the mental anguish they were causing; without Revdex.com involvement, I doubt they would have acted yet. It also remains to be seen if FastMed "creating a credit" for my insurer makes [redacted] of Arizona whole. So thank you, Revdex.com. But this is a lousy company that undermines the perception of businesses in your city, and I think you should have the [redacted] do some more digging into their activities.
Regards,[redacted]

Visited FastMed in Winston Salem, NC on 1/26/16. Was told I needed to pay $125 at that time because I had a high deductible insurance plan. I paid this and was given a piece of paper that states "In the event today's estimated responsibility is higher than your final patient responsibility, FastMed will issue a refund check within 30 days". When reviewing my insurance claims online this week, I noticed that my insurance actually paid 100% of the bill and my patient responsibility was $0. It has been 84 days since that visit and still no refund. I have called FastMed twice and been directed to voicemail because "all representatives are busy but leave a voicemail and we will return your call in 1 business day". It has been multiple business days and no call back. Very frustrated with this company.

[redacted]  [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

find that this resolution would be satisfactory to me.
Regards,
[redacted]

There was no resolution offered. I am unable to accept nor reject latest correspondence from Company. This shall serve as my response to Revdex.com's request.

This is being reviewed.  I will submit a final response once I have a resolution.

[redacted] was billed for services rendered but we were notified by patient on June 5, 2014 that this was to be billed as a workers compensation visit. Our representative received the claim number from patient but did not receive any insurance information. On September 16, 2014 [redacted]...

insurance contacted us and provided all the information needed in order to bill them for the claim. Our representative billed [redacted] at that time. On October 29, 2014 I  corrected the [redacted] invoice creating a credit for them of $124.15 and a credit for patient of $25 which was paid at the time of service.I have requested an expedited refund of $25 to be mailed to patients address. I also made the city correction on his account from Denver, Co to Lakewood, CO. We will be refunding [redacted] the payment they made and we are now just waiting on CNA insurance to process the workers compensation claim.[redacted] Billing Group Lead – AZ

This has been resolved.  The client has been...

contacted by our billing department.  -  [redacted] 6/19/17Thank you for your email.  I am verifying information with our billing dept.  I believe there was an invoice in the mail before it was resolved.  I will update as soon as I can.

[redacted]  [redacted]...

[redacted]
Revdex.com:
I have not heard anything else from them. I spoke to several people there and went through their proper channels but they did not leave me satisfied and have heard nothing else.
[redacted]

My son was seen on 2/18/2016 because he was limping. An xray was taken and it was determined he had fractured his left tibia. His leg was put in a splint and we were referred to a children's orthopedic. We were scheduled for a case on Monday 2/22/16. After the doctor reviewed his xray, it was determined he didn't have a fracture afterall. While this is great news of course, I am still very upset. The "fracture" that they saw was in fact a main artery.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update...

it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]