The $set up was to cover both the remote start and the window tintThe remote start alone ended up costing us over $and $is more than enough to cover window tint, in fact the manager that set it up only accounted for $Then when we spoke on the phone I let you know I overnighted $to ensure you had enough to cover the tint and you were fine with it then, in fact saying it was more then fairWe will not be sending another check.Thank you,
We apologize that there is confusion over the warranty tab, all Faulkner Stores are setup the exact same way. This information uploads automatically from the manufacturer and is there to let the potential customer know what warranties came with the vehicle when it was bought brand
new. This information is useful in determining whether a vehicle is still under the factory warranty or not. It turned out that it has a year 100,certified warranty because it is certified. Faulkner Nissan paid to certify the vehicle and bring it up to standards set by Nissan thus making it eligible for the year 100,mile powertrain warranty. Had he purchased the vehicle he would have been given a year 100,powertrain only warranty. Not just a day warranty from the dealership. On a non certified car there would be a day, day or day limited powertrain warranty from the dealership depending on mileage. Brian * L**General ManagerFaulkner Nissan
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This complaint will never be resolvedIt is not my fault that you made all of the promise's considering when you agreed no one realized that a factory remote start could not be installed in the versa even though you sell the cars for a living again "not my problem" but you make it my problemCLASSIC CAR DEALERSHIP TREATMENT. Thanks Faulkner Nissan NOT TO BE SURE!!!!!! CUSTOMERS BEWARE OF THIS DEALERSHIP!!!!!!
Regards,
*** ***
We apologize that there is confusion over the warranty tab, all Faulkner Stores are setup the exact same way. This information uploads automatically from the manufacturer and is there to let the potential customer know what warranties came with the vehicle when it was bought brand
new. This information is useful in determining whether a vehicle is still under the factory warranty or not. It turned out that it has a year 100,certified warranty because it is certified. Faulkner Nissan paid to certify the vehicle and bring it up to standards set by Nissan thus making it eligible for the year 100,mile powertrain warranty. Had he purchased the vehicle he would have been given a year 100,powertrain only warranty. Not just a day warranty from the dealership. On a non certified car there would be a day, day or day limited powertrain warranty from the dealership depending on mileage. Brian * L**General ManagerFaulkner Nissan
To whom it may concern,In reference to complaint ID***The customer did bring it in with a check engine light, we advised and ordered partsAlmost one year later they came in to get that part installedUpon that time other parts had gone badWe advised and there were still some other
issues with the vehicle, in which we advised and they chose not to have fixed at this timeHowever the customers experience is what is most important to us, and if they feel we did not do our jobs to the best of our ability we gladly refund them the money they spent on labor and are sending a check back to them refunding them in the amount of $per their request.Best Regards,Nicholas R.General Sales Manager
Dear ***,
On January 27, *** *** brought her Nissan
*** to Faulkner Nissan Service Department with the complaint, "Customer
states heat is not getting hot like it should"The vehicle was dispatched to a
Nissan trained technician for diagnosisThe technician found
the cooling
system low on coolant, as a result of a leaking radiator filler capThe filler
cap on the vehicle was not the cap installed at the time of the radiator
replacementThe cooling system had some minor left over contamination after
the transmission replacementThe Service Advisor explained to *** *** that
the radiator cap was leaking, and not the cap that was installed by the
dealership*** *** has to understand that the failed part in this case was
NOT installed by this dealership and cannot be claimed under warrantyAs a
goodwill gesture the Service Advisor offered to pay for the new radiator cap
and fill the cooling system at NO CHARGE, *** *** refused the offerThe
vehicle was returned to *** *** at no charge, the $diagnosis fee was
waved also as a goodwill gesture, and *** *** drove her vehicle from the
dealership*** *** also contacted the Nissan Consumer Affairs Department
regarding the issue, the Office of Consumer Affairs investigated, and closed
the casePlease feel free to contact me in the future for any further
assistance in this case
Yours truly,
Greg L***
It was stated to us by the customer that the crack in the windshield happened when the customer was in posession of the vehicle This crack was unable to be repaired therefore it needed to be replaced In regards to the oil change visit recently, I do apologize that we may have made an
honest mistake We, Faulkner Nissan, would be more than willing to look the vehicle over at no charge to customer If receipts can be provided for the additional oil purchased we will reimburse the customer Also, we can pay for the customers' next oil change regardless if the customer would like it done with us or elsewhere
We apologize for the late response to *** ***’s emailFor that there is no excuseThat being said the customer purchased the vehicle on September 29, 2017, at Faulkner, we register the vehicle for the customer in every retail sale including out of state purchases.? We pay the proper tax to
the correct County/ State and follow any other rules associate with the department of transportation for the respective state.? The out of state registration can take up to weeks in some states.? For New York State it typically takes approximately weeks and requires a barcoded insurance card with the vehicle that was purchased added to the policy prior to the customer taking delivery of the vehicle.? We had all the information necessary to process the customer’s registration and New York State issued a registration to *** *** on October 16, as well as a plate.? We received the plate and? registration? at the dealership on the 18th and then UPS overnighted it to *** *** on the 19th.? The tax that was collected was the correct amount and everything was completed in under weeks.? The vehicle had to be added to *** ***'s policy before he could take delivery of the vehicle in compliance with NY department of transportation.? ? The vehicle is registered through October 2019.? The amount of tax collected had to be correct or New York State would not have issued the registration.? *** *** went to the department of transportation in New York within a week of the Date of Sale.? This would not have been in their system at that time, it doesn’t happen that quickly in any state.? A visit to the DOT is not necessary at all because we process everything for the customer.? I fear that this was not communicated clearly to *** ***.? The good news is that despite the miscommunication and confusion that occurred, *** ***’s vehicle is in fact registered in New York State.? Copies of all of the documents in question were emailed to *** *** on the 10/20/to include the certificate of origin, the barcoded New York registration, the barcoded New York insurance card, the buyers order and the *** tracking sheet
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
The warranty that would have accompanied the Nissan *** that I was interested in would have indeed been the 7-year/100,mile manufacturers warranty, from the original date of sale meaning that it would have expired 7/6/2019.? Also, yes I was told about the day dealership warranty when I was physically in the store.? It is nice that the dealership warranty was explained in detail here because on the website you will not find this information.? As for the first sentence of the businesses response, I did research that statement.? I cannot say if all sites are set up to load information from the manufacturers the same way, but there are only a few sites with the same layoutI found that most of the site's do differ in layout, design, text and wording.? For example, here is an excerpt of the text on the bottom of the homepage for Faulkner Honda of Harrisburg: "Specifications, Features, Safety, and Warranty data are based on what is available as standard equipment per trim level, for the designated Model-Year, and may not apply to vehicles with added packages or optionsAll pre-owned vehicles are sold "as-is" by lawNewer models may still be under factory warranty, please check with dealer for more informationExtended service plans are availableThe warranty information represents what the warranty on this vehicle was when new." Furthermore, Faulkner *** GMC of Harrisburg and Faulkner *** of Harrisburg only have the warranty tab available under their new car selection and when you research their used cars there is no warranty tab to click on.? These are just a few of the local dealerships I researched out of the stated I did not run into this problem with any other companies in the surrounding area because they either do not list warranties under their used vehicles or they are listed individually so as to not portray a non-existent warranty on a used car.? Other businesses also display their prices with no haggle next to them, which Faulkner Nissan of Harrisburg failed to do as well.? Lets not forget that I also put a deposit on this vehicle to hold it overnight and when I returned the next day it was still listed on the website? and was nearly $less, though the manager refused to work with me on the price the day priorThe entire experience, from website to store, left me feeling like I was dealing with separate businesses and scam artists.Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and as long as when I provide receipt Someone is able to help me and I do not need to wait around if the service manager is not in the building, I find their response to be acceptableI will call ahead of time and hope we can work something out one last time.?
Regards,
*** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this
response because: Faulkner Nissan lied about the amount they sent!!! They sent me? a check for $not $So now I am still waiting for the remaining $Faulkner Nissan owes me.!!!
Regards,
*** ***
Dear [redacted],
On January 27, 2016 [redacted] brought her 2008 Nissan
[redacted] to Faulkner Nissan Service Department with the complaint, "Customer
states heat is not getting hot like it should". The vehicle was dispatched to a
Nissan trained technician for diagnosis. The technician found...
the cooling
system low on coolant, as a result of a leaking radiator filler cap. The filler
cap on the vehicle was not the cap installed at the time of the radiator
replacement. The cooling system had some minor left over contamination after
the transmission replacement. The Service Advisor explained to [redacted] that
the radiator cap was leaking, and not the cap that was installed by the
dealership. [redacted] has to understand that the failed part in this case was
NOT installed by this dealership and cannot be claimed under warranty. As a
goodwill gesture the Service Advisor offered to pay for the new radiator cap
and fill the cooling system at NO CHARGE, [redacted] refused the offer. The
vehicle was returned to [redacted] at no charge, the $67.00 diagnosis fee was
waved also as a goodwill gesture, and [redacted] drove her vehicle from the
dealership. [redacted] also contacted the Nissan Consumer Affairs Department
regarding the issue, the Office of Consumer Affairs investigated, and closed
the case. Please feel free to contact me in the future for any further
assistance in this case.
Yours truly,
Greg L[redacted]
To whom it may concern,In reference to complaint ID [redacted], the customers recollection of people, dates, and times is not accurate. The dealership did send the paperwork we had to the 3rd Party titling agency and they received it on June 22nd. There is processing time. However the reason the...
customer did not have their plates on time was due to them not providing us with the insurance card we requested on many occasions. The reason this process may have been so frustrating is that a few family members where calling on this and we believe information may have been misinterpreted between them. We did offer to pay any fines the customer would incur due to the registration, which is not something we are required to do. We stand by our products and try to perform all duties to the best of our ability.Best Regards,Nicholas RGeneral Sales Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
The warranty that would have accompanied the 2012 Nissan [redacted] that I was interested in would have indeed been the 7-year/100,000 mile manufacturers warranty, from the original date of sale meaning that it would have expired 7/6/2019. Also, yes I was told about the 90 day dealership warranty when I was physically in the store. It is nice that the dealership warranty was explained in detail here because on the website you will not find this information. As for the first sentence of the businesses response, I did research that statement. I cannot say if all sites are set up to load information from the manufacturers the same way, but there are only a few sites with the same layout. I found that most of the site's do differ in layout, design, text and wording. For example, here is an excerpt of the text on the bottom of the homepage for Faulkner Honda of Harrisburg: "Specifications, Features, Safety, and Warranty data are based on what is available as standard equipment per trim level, for the designated Model-Year, and may not apply to vehicles with added packages or options. All pre-owned vehicles are sold "as-is" by law. Newer models may still be under factory warranty, please check with dealer for more information. Extended service plans are available. The warranty information represents what the warranty on this vehicle was when new." Furthermore, Faulkner [redacted] GMC of Harrisburg and Faulkner [redacted] of Harrisburg only have the warranty tab available under their new car selection and when you research their used cars there is no warranty tab to click on. These are just a few of the local dealerships I researched out of the stated 29. I did not run into this problem with any other companies in the surrounding area because they either do not list warranties under their used vehicles or they are listed individually so as to not portray a non-existent warranty on a used car. Other businesses also display their prices with no haggle next to them, which Faulkner Nissan of Harrisburg failed to do as well. Lets not forget that I also put a deposit on this vehicle to hold it overnight and when I returned the next day it was still listed on the website and was nearly $800 less, though the manager refused to work with me on the price the day prior. The entire experience, from website to store, left me feeling like I was dealing with 2 separate businesses and scam artists.Regards,[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this...
response because: Faulkner Nissan lied about the amount they sent!!! They sent me a check for $200.00 not $300.00. So now I am still waiting for the remaining $100.00 Faulkner Nissan owes me.!!!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The car has engine light on, we brought the car to Faulkner Nissan. They told us solenoid valves failed; they fixed those valve. The engine light is still on. They told us to replace alternator and map/baro switch valve. With my knowledge in automobile, if my alternator is failed then my car wouldn't able to start. I brought my car to an independent garage to take second look at my car. They replaced pcv valve and my engine light went outThey have misdiagnosis my car; I would like get full refund because they shouldn't replace egr valve control solenoid, because there isn't anything wrong with the egr. Thank you
Regards,
[redacted]
The $300 set up was to cover both the remote start and the window tint. The remote start alone ended up costing us over $300 and $200 is more than enough to cover window tint, in fact the manager that set it up only accounted for $75.00. Then when we spoke on the phone I let you know I overnighted $200.00 to ensure you had enough to cover the tint and you were fine with it then, in fact saying it was more then fair. We will not be sending another check.Thank you,
We apologize for the late response to [redacted]’s email. For that there is no excuse. That being said the customer purchased the vehicle on September 29, 2017, at Faulkner, we register the vehicle for the customer in every retail sale including out of state purchases. We pay the proper tax to...
the correct County/ State and follow any other rules associate with the department of transportation for the respective state. The out of state registration can take up to 8 weeks in some states. For New York State it typically takes approximately 4 weeks and requires a barcoded insurance card with the vehicle that was purchased added to the policy prior to the customer taking delivery of the vehicle. We had all the information necessary to process the customer’s registration and New York State issued a registration to [redacted] on October 16, 2017 as well as a plate. We received the plate and registration at the dealership on the 18th and then UPS overnighted it to [redacted] on the 19th. The tax that was collected was the correct amount and everything was completed in under 4 weeks. The vehicle had to be added to [redacted]'s policy before he could take delivery of the vehicle in compliance with NY department of transportation. The vehicle is registered through October 2019. The amount of tax collected had to be correct or New York State would not have issued the registration. [redacted] went to the department of transportation in New York within a week of the Date of Sale. This would not have been in their system at that time, it doesn’t happen that quickly in any state. A visit to the DOT is not necessary at all because we process everything for the customer. I fear that this was not communicated clearly to [redacted]. The good news is that despite the miscommunication and confusion that occurred, [redacted]’s vehicle is in fact registered in New York State. Copies of all of the documents in question were emailed to [redacted] on the 10/20/2017 to include the certificate of origin, the barcoded New York registration, the barcoded New York insurance card, the buyers order and the [redacted] tracking sheet.
The $set up was to cover both the remote start and the window tintThe remote start alone ended up costing us over $and $is more than enough to cover window tint, in fact the manager that set it up only accounted for $Then when we spoke on the phone I let you know I overnighted $to ensure you had enough to cover the tint and you were fine with it then, in fact saying it was more then fairWe will not be sending another check.Thank you,
We apologize that there is confusion over the warranty tab, all Faulkner Stores are setup the exact same way. This information uploads automatically from the manufacturer and is there to let the potential customer know what warranties came with the vehicle when it was bought brand
new. This information is useful in determining whether a vehicle is still under the factory warranty or not. It turned out that it has a year 100,certified warranty because it is certified. Faulkner Nissan paid to certify the vehicle and bring it up to standards set by Nissan thus making it eligible for the year 100,mile powertrain warranty. Had he purchased the vehicle he would have been given a year 100,powertrain only warranty. Not just a day warranty from the dealership. On a non certified car there would be a day, day or day limited powertrain warranty from the dealership depending on mileage. Brian * L**General ManagerFaulkner Nissan
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: This complaint will never be resolvedIt is not my fault that you made all of the promise's considering when you agreed no one realized that a factory remote start could not be installed in the versa even though you sell the cars for a living again "not my problem" but you make it my problemCLASSIC CAR DEALERSHIP TREATMENT. Thanks Faulkner Nissan NOT TO BE SURE!!!!!! CUSTOMERS BEWARE OF THIS DEALERSHIP!!!!!!
Regards,
*** ***
We sent a check out on 8/26/for $to *** ***
We apologize that there is confusion over the warranty tab, all Faulkner Stores are setup the exact same way. This information uploads automatically from the manufacturer and is there to let the potential customer know what warranties came with the vehicle when it was bought brand
new. This information is useful in determining whether a vehicle is still under the factory warranty or not. It turned out that it has a year 100,certified warranty because it is certified. Faulkner Nissan paid to certify the vehicle and bring it up to standards set by Nissan thus making it eligible for the year 100,mile powertrain warranty. Had he purchased the vehicle he would have been given a year 100,powertrain only warranty. Not just a day warranty from the dealership. On a non certified car there would be a day, day or day limited powertrain warranty from the dealership depending on mileage. Brian * L**General ManagerFaulkner Nissan
To whom it may concern,In reference to complaint ID***The customer did bring it in with a check engine light, we advised and ordered partsAlmost one year later they came in to get that part installedUpon that time other parts had gone badWe advised and there were still some other
issues with the vehicle, in which we advised and they chose not to have fixed at this timeHowever the customers experience is what is most important to us, and if they feel we did not do our jobs to the best of our ability we gladly refund them the money they spent on labor and are sending a check back to them refunding them in the amount of $per their request.Best Regards,Nicholas R.General Sales Manager
Dear ***,
On January 27, *** *** brought her Nissan
*** to Faulkner Nissan Service Department with the complaint, "Customer
states heat is not getting hot like it should"The vehicle was dispatched to a
Nissan trained technician for diagnosisThe technician found
the cooling
system low on coolant, as a result of a leaking radiator filler capThe filler
cap on the vehicle was not the cap installed at the time of the radiator
replacementThe cooling system had some minor left over contamination after
the transmission replacementThe Service Advisor explained to *** *** that
the radiator cap was leaking, and not the cap that was installed by the
dealership*** *** has to understand that the failed part in this case was
NOT installed by this dealership and cannot be claimed under warrantyAs a
goodwill gesture the Service Advisor offered to pay for the new radiator cap
and fill the cooling system at NO CHARGE, *** *** refused the offerThe
vehicle was returned to *** *** at no charge, the $diagnosis fee was
waved also as a goodwill gesture, and *** *** drove her vehicle from the
dealership*** *** also contacted the Nissan Consumer Affairs Department
regarding the issue, the Office of Consumer Affairs investigated, and closed
the casePlease feel free to contact me in the future for any further
assistance in this case
Yours truly,
Greg L***
It was stated to us by the customer that the crack in the windshield happened when the customer was in posession of the vehicle This crack was unable to be repaired therefore it needed to be replaced In regards to the oil change visit recently, I do apologize that we may have made an
honest mistake We, Faulkner Nissan, would be more than willing to look the vehicle over at no charge to customer If receipts can be provided for the additional oil purchased we will reimburse the customer Also, we can pay for the customers' next oil change regardless if the customer would like it done with us or elsewhere
We apologize for the late response to *** ***’s emailFor that there is no excuseThat being said the customer purchased the vehicle on September 29, 2017, at Faulkner, we register the vehicle for the customer in every retail sale including out of state purchases.? We pay the proper tax to
the correct County/ State and follow any other rules associate with the department of transportation for the respective state.? The out of state registration can take up to weeks in some states.? For New York State it typically takes approximately weeks and requires a barcoded insurance card with the vehicle that was purchased added to the policy prior to the customer taking delivery of the vehicle.? We had all the information necessary to process the customer’s registration and New York State issued a registration to *** *** on October 16, as well as a plate.? We received the plate and? registration? at the dealership on the 18th and then UPS overnighted it to *** *** on the 19th.? The tax that was collected was the correct amount and everything was completed in under weeks.? The vehicle had to be added to *** ***'s policy before he could take delivery of the vehicle in compliance with NY department of transportation.? ? The vehicle is registered through October 2019.? The amount of tax collected had to be correct or New York State would not have issued the registration.? *** *** went to the department of transportation in New York within a week of the Date of Sale.? This would not have been in their system at that time, it doesn’t happen that quickly in any state.? A visit to the DOT is not necessary at all because we process everything for the customer.? I fear that this was not communicated clearly to *** ***.? The good news is that despite the miscommunication and confusion that occurred, *** ***’s vehicle is in fact registered in New York State.? Copies of all of the documents in question were emailed to *** *** on the 10/20/to include the certificate of origin, the barcoded New York registration, the barcoded New York insurance card, the buyers order and the *** tracking sheet
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
The warranty that would have accompanied the Nissan *** that I was interested in would have indeed been the 7-year/100,mile manufacturers warranty, from the original date of sale meaning that it would have expired 7/6/2019.? Also, yes I was told about the day dealership warranty when I was physically in the store.? It is nice that the dealership warranty was explained in detail here because on the website you will not find this information.? As for the first sentence of the businesses response, I did research that statement.? I cannot say if all sites are set up to load information from the manufacturers the same way, but there are only a few sites with the same layoutI found that most of the site's do differ in layout, design, text and wording.? For example, here is an excerpt of the text on the bottom of the homepage for Faulkner Honda of Harrisburg: "Specifications, Features, Safety, and Warranty data are based on what is available as standard equipment per trim level, for the designated Model-Year, and may not apply to vehicles with added packages or optionsAll pre-owned vehicles are sold "as-is" by lawNewer models may still be under factory warranty, please check with dealer for more informationExtended service plans are availableThe warranty information represents what the warranty on this vehicle was when new." Furthermore, Faulkner *** GMC of Harrisburg and Faulkner *** of Harrisburg only have the warranty tab available under their new car selection and when you research their used cars there is no warranty tab to click on.? These are just a few of the local dealerships I researched out of the stated I did not run into this problem with any other companies in the surrounding area because they either do not list warranties under their used vehicles or they are listed individually so as to not portray a non-existent warranty on a used car.? Other businesses also display their prices with no haggle next to them, which Faulkner Nissan of Harrisburg failed to do as well.? Lets not forget that I also put a deposit on this vehicle to hold it overnight and when I returned the next day it was still listed on the website? and was nearly $less, though the manager refused to work with me on the price the day priorThe entire experience, from website to store, left me feeling like I was dealing with separate businesses and scam artists.Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and as long as when I provide receipt Someone is able to help me and I do not need to wait around if the service manager is not in the building, I find their response to be acceptableI will call ahead of time and hope we can work something out one last time.?
Regards,
*** ***
We sent a check out on 8/26/for $to *** ***
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
? Complaint: ***
I am rejecting this
response because: Faulkner Nissan lied about the amount they sent!!! They sent me? a check for $not $So now I am still waiting for the remaining $Faulkner Nissan owes me.!!!
Regards,
*** ***
Dear [redacted],
On January 27, 2016 [redacted] brought her 2008 Nissan
[redacted] to Faulkner Nissan Service Department with the complaint, "Customer
states heat is not getting hot like it should". The vehicle was dispatched to a
Nissan trained technician for diagnosis. The technician found...
the cooling
system low on coolant, as a result of a leaking radiator filler cap. The filler
cap on the vehicle was not the cap installed at the time of the radiator
replacement. The cooling system had some minor left over contamination after
the transmission replacement. The Service Advisor explained to [redacted] that
the radiator cap was leaking, and not the cap that was installed by the
dealership. [redacted] has to understand that the failed part in this case was
NOT installed by this dealership and cannot be claimed under warranty. As a
goodwill gesture the Service Advisor offered to pay for the new radiator cap
and fill the cooling system at NO CHARGE, [redacted] refused the offer. The
vehicle was returned to [redacted] at no charge, the $67.00 diagnosis fee was
waved also as a goodwill gesture, and [redacted] drove her vehicle from the
dealership. [redacted] also contacted the Nissan Consumer Affairs Department
regarding the issue, the Office of Consumer Affairs investigated, and closed
the case. Please feel free to contact me in the future for any further
assistance in this case.
Yours truly,
Greg L[redacted]
To whom it may concern,In reference to complaint ID [redacted], the customers recollection of people, dates, and times is not accurate. The dealership did send the paperwork we had to the 3rd Party titling agency and they received it on June 22nd. There is processing time. However the reason the...
customer did not have their plates on time was due to them not providing us with the insurance card we requested on many occasions. The reason this process may have been so frustrating is that a few family members where calling on this and we believe information may have been misinterpreted between them. We did offer to pay any fines the customer would incur due to the registration, which is not something we are required to do. We stand by our products and try to perform all duties to the best of our ability.Best Regards,Nicholas RGeneral Sales Manager
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: [redacted]
I am rejecting this response because:
The warranty that would have accompanied the 2012 Nissan [redacted] that I was interested in would have indeed been the 7-year/100,000 mile manufacturers warranty, from the original date of sale meaning that it would have expired 7/6/2019. Also, yes I was told about the 90 day dealership warranty when I was physically in the store. It is nice that the dealership warranty was explained in detail here because on the website you will not find this information. As for the first sentence of the businesses response, I did research that statement. I cannot say if all sites are set up to load information from the manufacturers the same way, but there are only a few sites with the same layout. I found that most of the site's do differ in layout, design, text and wording. For example, here is an excerpt of the text on the bottom of the homepage for Faulkner Honda of Harrisburg: "Specifications, Features, Safety, and Warranty data are based on what is available as standard equipment per trim level, for the designated Model-Year, and may not apply to vehicles with added packages or options. All pre-owned vehicles are sold "as-is" by law. Newer models may still be under factory warranty, please check with dealer for more information. Extended service plans are available. The warranty information represents what the warranty on this vehicle was when new." Furthermore, Faulkner [redacted] GMC of Harrisburg and Faulkner [redacted] of Harrisburg only have the warranty tab available under their new car selection and when you research their used cars there is no warranty tab to click on. These are just a few of the local dealerships I researched out of the stated 29. I did not run into this problem with any other companies in the surrounding area because they either do not list warranties under their used vehicles or they are listed individually so as to not portray a non-existent warranty on a used car. Other businesses also display their prices with no haggle next to them, which Faulkner Nissan of Harrisburg failed to do as well. Lets not forget that I also put a deposit on this vehicle to hold it overnight and when I returned the next day it was still listed on the website and was nearly $800 less, though the manager refused to work with me on the price the day prior. The entire experience, from website to store, left me feeling like I was dealing with 2 separate businesses and scam artists.Regards,[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this...
response because: Faulkner Nissan lied about the amount they sent!!! They sent me a check for $200.00 not $300.00. So now I am still waiting for the remaining $100.00 Faulkner Nissan owes me.!!!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The car has engine light on, we brought the car to Faulkner Nissan. They told us solenoid valves failed; they fixed those valve. The engine light is still on. They told us to replace alternator and map/baro switch valve. With my knowledge in automobile, if my alternator is failed then my car wouldn't able to start. I brought my car to an independent garage to take second look at my car. They replaced pcv valve and my engine light went outThey have misdiagnosis my car; I would like get full refund because they shouldn't replace egr valve control solenoid, because there isn't anything wrong with the egr. Thank you
Regards,
[redacted]
The $300 set up was to cover both the remote start and the window tint. The remote start alone ended up costing us over $300 and $200 is more than enough to cover window tint, in fact the manager that set it up only accounted for $75.00. Then when we spoke on the phone I let you know I overnighted $200.00 to ensure you had enough to cover the tint and you were fine with it then, in fact saying it was more then fair. We will not be sending another check.Thank you,
We apologize for the late response to [redacted]’s email. For that there is no excuse. That being said the customer purchased the vehicle on September 29, 2017, at Faulkner, we register the vehicle for the customer in every retail sale including out of state purchases. We pay the proper tax to...
the correct County/ State and follow any other rules associate with the department of transportation for the respective state. The out of state registration can take up to 8 weeks in some states. For New York State it typically takes approximately 4 weeks and requires a barcoded insurance card with the vehicle that was purchased added to the policy prior to the customer taking delivery of the vehicle. We had all the information necessary to process the customer’s registration and New York State issued a registration to [redacted] on October 16, 2017 as well as a plate. We received the plate and registration at the dealership on the 18th and then UPS overnighted it to [redacted] on the 19th. The tax that was collected was the correct amount and everything was completed in under 4 weeks. The vehicle had to be added to [redacted]'s policy before he could take delivery of the vehicle in compliance with NY department of transportation. The vehicle is registered through October 2019. The amount of tax collected had to be correct or New York State would not have issued the registration. [redacted] went to the department of transportation in New York within a week of the Date of Sale. This would not have been in their system at that time, it doesn’t happen that quickly in any state. A visit to the DOT is not necessary at all because we process everything for the customer. I fear that this was not communicated clearly to [redacted]. The good news is that despite the miscommunication and confusion that occurred, [redacted]’s vehicle is in fact registered in New York State. Copies of all of the documents in question were emailed to [redacted] on the 10/20/2017 to include the certificate of origin, the barcoded New York registration, the barcoded New York insurance card, the buyers order and the [redacted] tracking sheet.