It was stated to us by the customer that the crack in the windshield happened when the customer was in posession of the vehicle. This crack was unable to be repaired therefore it needed to be replaced. In regards to the oil change visit recently, I do apologize that we may have made an...
honest mistake. We, Faulkner Nissan, would be more than willing to look the vehicle over at no charge to customer.. If receipts can be provided for the additional oil purchased we will reimburse the customer. Also, we can pay for the customers' next oil change regardless if the customer would like it done with us or elsewhere.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: This complaint will never be resolved. It is not my fault that you made all of the promise's considering when you agreed no one realized that a factory remote start could not be installed in the versa even though you sell the cars for a living again "not my problem" but you make it my problem. CLASSIC CAR DEALERSHIP TREATMENT. Thanks Faulkner Nissan NOT TO BE SURE!!!!!! CUSTOMERS BEWARE OF THIS DEALERSHIP!!!!!!
Regards,
[redacted]
-------- Forwarded message ----------From: Nicholas ** R[redacted] <[redacted]@faulknernissan.com>Date: Tue, Aug 11, 2015 at 10:27 AMSubject: complaint [redacted]To: [redacted]@myRevdex.com.orgIn response to complaint [redacted]The parts are installed on thier vehicle, with the time lapse between the time he had us order the parts, then install them almost a year later, we have no way of telling what additional parts could have been needed. We refunded them the labor without any question , however the parts are intalled on his car and we will not be offering a refund on them.Best reguards,Nicholas ** R[redacted]General Sales ManagerFaulkner Nissanc. ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and as long as when I provide receipt Someone is able to help me and I do not need to wait around if the service manager is not in the building, I find their response to be acceptable. I will call ahead of time and hope we can work something out one last time.
Regards,
[redacted]
It was stated to us by the customer that the crack in the windshield happened when the customer was in posession of the vehicle. This crack was unable to be repaired therefore it needed to be replaced. In regards to the oil change visit recently, I do apologize that we may have made an...
honest mistake. We, Faulkner Nissan, would be more than willing to look the vehicle over at no charge to customer.. If receipts can be provided for the additional oil purchased we will reimburse the customer. Also, we can pay for the customers' next oil change regardless if the customer would like it done with us or elsewhere.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: This complaint will never be resolved. It is not my fault that you made all of the promise's considering when you agreed no one realized that a factory remote start could not be installed in the versa even though you sell the cars for a living again "not my problem" but you make it my problem. CLASSIC CAR DEALERSHIP TREATMENT. Thanks Faulkner Nissan NOT TO BE SURE!!!!!! CUSTOMERS BEWARE OF THIS DEALERSHIP!!!!!!
Regards,
[redacted]
-------- Forwarded message ----------From: Nicholas ** R[redacted] <[redacted]@faulknernissan.com>Date: Tue, Aug 11, 2015 at 10:27 AMSubject: complaint [redacted]To: [redacted]@myRevdex.com.orgIn response to complaint [redacted]The parts are installed on thier vehicle, with the time lapse between the time he had us order the parts, then install them almost a year later, we have no way of telling what additional parts could have been needed. We refunded them the labor without any question , however the parts are intalled on his car and we will not be offering a refund on them.Best reguards,Nicholas ** R[redacted]General Sales ManagerFaulkner Nissanc. ###-###-####
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and as long as when I provide receipt Someone is able to help me and I do not need to wait around if the service manager is not in the building, I find their response to be acceptable. I will call ahead of time and hope we can work something out one last time.
Regards,
[redacted]