Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company should process a refund on their end, and not require me as the consumer to submit a claim through my bank to dispute the charge and then have the bank investigate as to the legitimacy of the claim This vendor stated on August ***, that they were processing the refund They must process the refund I have attached a transcript of this discussion to this email In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be resolved once my refund is issued Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I ordered some favor boxes for my daughter's baby shower and the company never came throughWhen you call them, there's a message always stating that customer service has a high call volume and when you email them, all they say is they received your inquiry and a representative will get back to at their earliest convenienceI never received my order and I had to reorder favors and pay an extra for day shippingNow I will definitely read the reviews of other people issues with a company's overview of how they handle their business transactions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I was reimbursed the full amount spent Sincerely, [redacted]
We have tried working with this customer to provide the best possible solution to the issueson this order but due to the inconsistencies in her responses and also notproviding us with the picture we asked for numerous times, we have not beenable to resolve the issue as quickly as... possible. The following is what has transpired betweenthe customer and Favorwarehouse whichwill show that we have tried to handle this order the best way possible:On 1/ [redacted] customer emailed informing us that she was not happy with her order andsent us 1 picture of one piece. On 1/ [redacted] we responded to please send us a photo with the exact amount of thedamaged item. She responded that shegoing to send the pictures at the end of the week because of a familyemergency.On1/ [redacted] – she reported a dozen were damaged and then on 1/ [redacted] only 6 pieces.On 1/ [redacted] – we replied - Per our prior requests - we cannot provide further assistance until you provide thephotos of the 6 glasses. We would be happy to review with the Printer to see ifthey will make an exception but we are quickly approaching the 10 business dayspolicy required to report and provide proof of damage - please email thosephotos today. We are pleased to hear it is only 6 rather that the 12 originallyreported but will require the photos to share with the manufacturer.Please note, that as a courtesy, we requested from the printers to pleaseprocess replacements of the 6 pieces even though we did not yet receive thegroup picture from customer as requested – on 1/ [redacted] the manufacturer confirmed they were processing the 6 pieces.On 1/ [redacted] – we sent the customer the following email –Quick follow up - please email a photo of the six pieces together so we can reviewwith the Printer.We are pleased to advise that they have agreed to reprint 6 pieces but require thephoto to process the claim.She responded that she was going to do it over the weekend.1/ [redacted] – she emailed that the total amount was now 13 pieces – not the 6 that wasagreed on earlier.We responded with the following email –Below is the email we sent on several occasions - please review:Please set all 6 impacted glasses on a flat surface andemail 1 photo of the 6 together and we will be able to send to the Printer this afternoon -they will normally respond within 24 hours.Also, pleasenote, that as a courtesy we asked the printers if they can change the amount ofreplacements to 13 – we received a response from them today that they will beprinting the additional 7 pieces – shipping a total of 13 pieces. We also asked the customer to please have the 13 pieces ready for pickup – we still not havereceived the 1 picture of all the items together as requested several times.On 2/ [redacted] – the customer once again sent us several pictures of individual pieces – all we are asking isfor 1 picture with all the pieces in that one picture so we can forward to themanufacture to support her claim.At this time, we are replacing the 13 pieces the customer requested and she has not sent usthe only thing we requested from her – 1 picture with all 13 pieces on it. 13 replacement pieces are being printed – it takes14 business days to process before they are shipped – we asked the customer toplease have the 13 damaged pieces ready for pickup by [redacted] as no cost to her. Please note, that there is a $39.00 set upfee cost every time a personalized glassware order is processed- printers donot keep past orders on file. . As stated on the website we do not replace, only refund personalized glassware but as a courtesy we arereplacing the 13 pieces. The customershould have waited at least a couple of days more before writing a bad reviewsince we have been working with her from the beginning to have this issueresolved.
Favor Warehouse is nothing but a SCAM! I ordered picture frames on July *, Of course I never received themI called numerous times, only to have an answering machine message that hangs up on you when it is doneI also filed of the official FW requests to find out where my merchandise isOn the second contact, FW replied that the items would be delivered the "next week," three weeks lateGuess what? Yep, never arrived! So, on the fourth contact, this is the exact e-mail I received: "We are unable to comply with your requestPlease simply dispute the charge." I contacted [redacted] , my credit card company, and The [redacted] Trusted Store to file a complaintI finally received a refund yesterday
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] They said they would refund my moneyAs of today Aug**,2016, I haven't received itMy credit card company says they have to give them days to refund the moneyIf they refund my money I will be ok with it, however I am not at all satisfied because I wanted the products I ordered for the baby shower I am hostingPlease keep this complaint open until I receive my refundThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I am glad to be getting a refund for my order, but I still do not understand what happened and why my order was not shippedI sent numerous emails to [redacted] , and none of them were ever answeredI had to get the Revdex.com involved in order for me to get a response from them, by the way which is a month too lateI just check my order status with them and on the site it still is saying my order has shippedYet they stated in a message through the Revdex.com that they are unable to fill the order with no reason why.I will never deal with this company again, and I urge everyone else out there not to either
This business is a fraudDo not order from themThey will process the charge on your credit card and never send the merchandiseThen they will tell you your order was cancelled and to dispute the charge with your credit companyThey will not provide a credit
Unreliable communication, does not take responsibility for any errors on their partMany orders are not completed or completed in error with no remorseTerrible customer service and systems across the boardHave never had such a stand out terrible experience with a store online or otherwise before
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company should process a refund on their end, and not require me as the consumer to submit a claim through my bank to dispute the charge and then have the bank investigate as to the legitimacy of the claim This vendor stated on August ***, that they were processing the refund They must process the refund I have attached a transcript of this discussion to this email In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter will be resolved once my refund is issued Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
I ordered some favor boxes for my daughter's baby shower and the company never came throughWhen you call them, there's a message always stating that customer service has a high call volume and when you email them, all they say is they received your inquiry and a representative will get back to at their earliest convenienceI never received my order and I had to reorder favors and pay an extra for day shippingNow I will definitely read the reviews of other people issues with a company's overview of how they handle their business transactions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I was reimbursed the full amount spent Sincerely, [redacted]
We have tried working with this customer to provide the best possible solution to the issueson this order but due to the inconsistencies in her responses and also notproviding us with the picture we asked for numerous times, we have not beenable to resolve the issue as quickly as... possible. The following is what has transpired betweenthe customer and Favorwarehouse whichwill show that we have tried to handle this order the best way possible:On 1/ [redacted] customer emailed informing us that she was not happy with her order andsent us 1 picture of one piece. On 1/ [redacted] we responded to please send us a photo with the exact amount of thedamaged item. She responded that shegoing to send the pictures at the end of the week because of a familyemergency.On1/ [redacted] – she reported a dozen were damaged and then on 1/ [redacted] only 6 pieces.On 1/ [redacted] – we replied - Per our prior requests - we cannot provide further assistance until you provide thephotos of the 6 glasses. We would be happy to review with the Printer to see ifthey will make an exception but we are quickly approaching the 10 business dayspolicy required to report and provide proof of damage - please email thosephotos today. We are pleased to hear it is only 6 rather that the 12 originallyreported but will require the photos to share with the manufacturer.Please note, that as a courtesy, we requested from the printers to pleaseprocess replacements of the 6 pieces even though we did not yet receive thegroup picture from customer as requested – on 1/ [redacted] the manufacturer confirmed they were processing the 6 pieces.On 1/ [redacted] – we sent the customer the following email –Quick follow up - please email a photo of the six pieces together so we can reviewwith the Printer.We are pleased to advise that they have agreed to reprint 6 pieces but require thephoto to process the claim.She responded that she was going to do it over the weekend.1/ [redacted] – she emailed that the total amount was now 13 pieces – not the 6 that wasagreed on earlier.We responded with the following email –Below is the email we sent on several occasions - please review:Please set all 6 impacted glasses on a flat surface andemail 1 photo of the 6 together and we will be able to send to the Printer this afternoon -they will normally respond within 24 hours.Also, pleasenote, that as a courtesy we asked the printers if they can change the amount ofreplacements to 13 – we received a response from them today that they will beprinting the additional 7 pieces – shipping a total of 13 pieces. We also asked the customer to please have the 13 pieces ready for pickup – we still not havereceived the 1 picture of all the items together as requested several times.On 2/ [redacted] – the customer once again sent us several pictures of individual pieces – all we are asking isfor 1 picture with all the pieces in that one picture so we can forward to themanufacture to support her claim.At this time, we are replacing the 13 pieces the customer requested and she has not sent usthe only thing we requested from her – 1 picture with all 13 pieces on it. 13 replacement pieces are being printed – it takes14 business days to process before they are shipped – we asked the customer toplease have the 13 damaged pieces ready for pickup by [redacted] as no cost to her. Please note, that there is a $39.00 set upfee cost every time a personalized glassware order is processed- printers donot keep past orders on file. . As stated on the website we do not replace, only refund personalized glassware but as a courtesy we arereplacing the 13 pieces. The customershould have waited at least a couple of days more before writing a bad reviewsince we have been working with her from the beginning to have this issueresolved.
Favor Warehouse is nothing but a SCAM! I ordered picture frames on July *, Of course I never received themI called numerous times, only to have an answering machine message that hangs up on you when it is doneI also filed of the official FW requests to find out where my merchandise isOn the second contact, FW replied that the items would be delivered the "next week," three weeks lateGuess what? Yep, never arrived! So, on the fourth contact, this is the exact e-mail I received: "We are unable to comply with your requestPlease simply dispute the charge." I contacted [redacted] , my credit card company, and The [redacted] Trusted Store to file a complaintI finally received a refund yesterday
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] They said they would refund my moneyAs of today Aug**,2016, I haven't received itMy credit card company says they have to give them days to refund the moneyIf they refund my money I will be ok with it, however I am not at all satisfied because I wanted the products I ordered for the baby shower I am hostingPlease keep this complaint open until I receive my refundThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] I am glad to be getting a refund for my order, but I still do not understand what happened and why my order was not shippedI sent numerous emails to [redacted] , and none of them were ever answeredI had to get the Revdex.com involved in order for me to get a response from them, by the way which is a month too lateI just check my order status with them and on the site it still is saying my order has shippedYet they stated in a message through the Revdex.com that they are unable to fill the order with no reason why.I will never deal with this company again, and I urge everyone else out there not to either
This business is a fraudDo not order from themThey will process the charge on your credit card and never send the merchandiseThen they will tell you your order was cancelled and to dispute the charge with your credit companyThey will not provide a credit
Unreliable communication, does not take responsibility for any errors on their partMany orders are not completed or completed in error with no remorseTerrible customer service and systems across the boardHave never had such a stand out terrible experience with a store online or otherwise before